Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a sofa online and it was delivered last Tuesday. There were some screws that were not included and a white board that was damaged. I contacted customer service who told me that they would have what i needed at the Kansas store if i was willing to drive there, otherwise it would take 10 + days to deliver. I agree to go to the store. I went to the store in Kansas yesterday. I stopped at the customer service desk and gave them my information, told them that i was planning to shop and would be back to pick up. I shopped and spent another $200.00 before returning. When I came back the lady I spoke with just told me that they didn't have those screws in stock. I explained that I lived an 90 minutes away and I really needed them. After being told a couple times they couldn't help me I asked for a manager. A manager came over and I explained for the fourth time why i was there. She told me that the sofa may not be in stock. After another 20 minutes they did finally get me the parts that i needed. They handed them to me and did not say a word. The manager walked by me and did not speak to me. I was shocked at the poor customer service. I've always heard that IKEA had great customer service so this was very disappointing. I have been looking for a sectional and have decided not to use Ikea because of the poor customer service at your Kansas location. The next closest store would be hours away.”

Helpful Report

Posted 6 years ago

“Extremely poor delivery service. It took almost a month from the date of purchase to get the item delivered. No notification of delivery status either. Just buy from Nebraska Furniture Mart to avoid Ikea delivery hassles”

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Posted 6 years ago

“In the month of April of 2018, we purchased a large order for furniture. At the time there was a back order for 4 items, they delivered most of the items we ordered. So I patiently waited until mid May 2018 to see if they would finally deliver the last 4 items that were missing. Finally, I decided to call them and see what was going on with the remaining order. They told me that a plastic plant was what was holding back the remaining items to be delivered. So I decided to cancel the plant and have the last 3 items delivered to me on the 5th of June 2018... On June 5th, I waited 12 hours for a delivery that NEVER showed up... I called them around 6h00pm, that day, to know what was going on, and they told me that there was a mistake and the delivery for the remaining items were never scheduled. So after spending 5+ hours on the phone with them trying to understand what was happening, and dealing with their systems being "down"... We finally scheduled a third delivery date for the 8th of June... I told them that I can NOT miss a day of work to risk an other failed delivery, so they claimed to have scheduled this third delivery for after 3h30pm... I came home after 3h30pm to find 2 items on my front porch. (in case you have not been following the story, there were supposed to be 3 items being delivered on the 8th of June)... On top of that, they delivered 2 wrong items on my front door and I am still missing 3 full items from my delivery. I am currently on the phone with them... Again... Ikea does not seem to have a proper étiquette when it comes to delivering furniture to their clients.”

Helpful Report

Posted 6 years ago

“EVERYTHING. Do NOT shop IKEA online store, EVER. If you need to cancel your order for any reason before it even leaves the warehouse you are not going to see you money back for months. I am waiting for 5 weeks and still nothing...”

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Posted 6 years ago

“I have been waiting over a month for a refund from an online purchase!”

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Posted 6 years ago

“Bad experience: paid for pick up, shipping and no assembly at all! I purchased furniture from other furniture stores, they were nice and always made the furniture ready. No recommendation!”

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Posted 6 years ago

“Unless you have nothing better to do than sit on the phone tracking your order, do not order online from ikea. Ordered a bed in April was supposed to be delivered in May, the delivery date and time were not acceptable called customer service,and waited 75 minutes to speak to an agent, changed the delivery date and was assured my order would be there at the time selected. 10 minutes after speaking to the agent I received and email that my order was damaged and would have to be re-ordered. I sent an email to the link on my emai to cancel the order and return my money, apparently no one reads the emails because 1 1/2 weeks later I receive another email that my order is set to be delivered, again at an unacceptable time, called Customer service and waited 122 minutes to be assured the date was changed and I would receive my order. on June 4th I received another email and phone call from the delivery company that my order was going to be delivered on the original dat (that was un-acceptable) so again I called customer service 127 minute wait. My order is scheduled for June the 8th...I'm not feeling very warm or fuzzy that it will happen. Order somewhere else, its not worth 7 hours of your life waiting on customer service. A side not the customer service agents "Are" excellent they just need about 50 more of them.”

Helpful Report

Posted 6 years ago

“I placed an on-line order #289999124 which is a book case and 6 shelves. When the product arrived, 5 of the 6 shelves were damaged. I have now spend 3 days and a combined wait time of 3 1/2 hours waiting for a resolution manager to get the 5 damaged shelves fixed. I am on hold at this time still waiting. On the last call when I spent 20 minutes getting to the first person on the call, I asked what was wrong with their phones. I also asked to talk to her manager which she did not do as I wanted help to get this taken care of. I will never order anything on-line from IKEA again. I did the on-line order to save 4 hours of driving time. I would much rather drive and not deal with this. I can't see ever using their products again. Their customer service is the worst I have ever experienced and I am 69 years old. I continue to wait on hold listening to their recorded message about how easy it is to use their on-line system over and over again and how quickly they will respond shortly. How unbelievable that message is given my experience. I don't know how much longer I will wait for the resolution manager but need to get this fixed, so I wait.”

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Posted 6 years ago

“The checkout line were horrible. Soooo. Slowwww. Was planning to eat there but there must of been a 40 min wait to just order your food. Ended up buying the frozen meatballs. This was the Oak Creek store. I was there around 7 pm on Saturday June 2nd”

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Posted 6 years ago

“Worst customer service I have ever experienced. I've spent hours(3 and a half) on the phone trying to track my order, nobody knows where it is. When it's finally located it's sitting in a warehouse in Georgia no one can tell me when it will move towards delivery! Could be days, weeks who knows. Now I'm trying to cancel my order. Been on hold for 67 minutes so far today. This company clearly just doesn't care. Please be warned about them. Don't give them your money. I'm sure they will not be give me a friendly and timely refund either. I feel sure that it will be a fight too. Ikea should be run out of the USA. I'll never shop with them again and will make sure I tell everyone I know to stay away. 75 minutes and still on hold...”

Helpful Report

Posted 6 years ago

“Customer service response time is terrible. I have never managed to reach customer service even after waiting on the line for over an hour. I have tried it 3 times over 2 days. It is shame to see a good company with virtually no customer service.”

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Posted 6 years ago

“reasonable price”

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Posted 6 years ago

“I would give it 0 Stars if i could. I love ikea's deals on most things, I think their furniture is usually a great quality. This is all because of the crappy service we have received. We recently spent over $5,000 on Kitchen upgrades with them. half of the things on our kitchen cabinets were ordered wrong. Things were never mentioned to us about molding and other things. When we got to the installer They didn't know how to work their system so they instead gave me the installers numbers. Which seemed fine. Until the installer needed the exact kitchen design. So I went ahead and sent them the design from our Ikea Kitchen Planner. Turns out there were things on the Kitchen planner design that was not in our order and things that were not suppose to be a part of it. We got our quote back and they were installing multiple items that were removed from our actual design. I thought I would call Ikea... Sunday night i spent over an hour on hold to find out the department was closed that could help me. The next day i called the same number 12+ times that it wouldn't even connect me to wait on hold. The following day. Same result. I finally went in again and they still couldn't help with this. Their service at the store and doing what we needed was absolutely horrible It will be a miracle if we can figure out the information that the installers need before they come out.”

Helpful Report

Posted 6 years ago

“trying to get in touch with ikea about a table (not a recall) i have not been able to get through. all circuits are busy. what is my alternative to spending hours trying to get through?”

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Posted 6 years ago

“Doesnt even deserve 1 star 😒 Takes too damn long to get delivered!! 👎”

Helpful Report

Posted 6 years ago

“first of all, they do not have chat or email available for customer service, you have to call the 888 number, and stay on hold half an hour. someone eventually answers and puts you on hold. it ends there. that's it. i ordered the second week of may, and it said it would be delivered may 23rd, so i'd better be home and all that. didn't hear a thing about anything, til the 25th, when they said they printed the shipping label. its not an urgent thing to get what i ordered, but if they demand you be home, it would be so cool to know what day it was coming, for real. i actually called customer service about the fact that it says its on its way now, and i noticed that the shipping weight was 1.4lbs. i'm curious, because i ordered a table and chairs. so, one day, whenever it makes that hour trip to my house, if i happen to be home and am able to sign for it, i can't wait to see what actually comes.”

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Posted 6 years ago

“Ordered 3 pieces of furniture and only received 2 due to fed ex damaging one box so badly they would not even deliver it. I finally got through to their non-existent customer service, after 55 minutes on hold, who said they would ship me out a replacement. 2 weeks later still not confirmation of a shipment, still no shipment. Might be ok if you live by a store but DO NOT USE THEIR MAIL ORDER!!! I order a lot of stuff online and have NEVER had such horrible service! This from a world wide company!”

Helpful Report

Posted 6 years ago

“You pay for what you get. Yes, the prices are low, but so is the quality. I want to give IKEA more than one star, but I just can't. Customer service is poor. I've lived in several cities with an IKEA and all the same. I honestly don't understand all the hype.”

Helpful Report

Posted 6 years ago

“Very negative. Went to the store and tried out a bunch of items (e.g. mattress, chairs, sofas, and other household items). By the end of trip to the store I decided that there was just too many items we wanted to fit into my small SUV. So I decided to order the items online and have them delivered. After ordering I was told the items would be delivered next Saturday, a day I normally work, however I decided to take the day off to be able to receive the items. The night before the delivery, I get a call, the representative told me the items did not arrive and if I wanted the items I was "go to the store myself and pick them up". So why did I pay for a shipping fee if Ikea does not ship? So I cancelled the order after being on hold with Ikea for 71, that is 1 hour 11 minutes. They gave me the cancellation number, but the charge has not been taken off my credit card, AND the delivery representative has phoned me twice to ask what day I want the shipment. I keep telling the people I was told to go to the store to get the items, and that I cancelled the order. Still waiting for my refund.”

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Posted 6 years ago

“so reassuring where very helpful”

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Posted 6 years ago

Ikea is rated 1.5 based on 1,601 reviews