Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,604 Reviews

11 %

of reviewers recommend Ikea

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1.5

Based on 1,604 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Anonymous // 01/01/2019

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“I bought a bed with storage from Ikea, spent 5 hours putting it together and found that the drawers were misproduced and don't fit into it. They are about 1-2cms too narrow to fit in the tracks that should hold it. After spending a couple hours on the phone with customer service (who tried to insist I had put it together wrong, despite it just being dowels in predrilled holes) all they can offer is for me to order ANOTHER $650 bed, disassemble this one, spend another 2 hours driving to exchange it, wait 3 weeks for a refund on the second bed and HOPE that they produced that one properly. All in its going to be about 24 hours total that I sink into this bed for transportation and assembly/disassembly and a decent amount of gas. All to just hope they produced the second one properly. After submitting a review on Ikea's own website it was falsely rejected for "violating the privacy policy". No section was cited and upon reading the entire policy I can confirm I did not violate any section. It was arbitrarily rejected to artificially influence potential customers. I don't know if I'll ever shop at Ikea again after this.”

Helpful Report

Posted 6 years ago

“I bought two items and needed to return them. I started the process over a month ago and was told someone would be in contact with me to tell me where and how to return the items. The agreement was that they would charge me for the shipping back to them and either fedex or ups would pick it up. Well, they charged my card but never followed through on their end. I've contacted them twice and all they did was apologize. Still after 1 1/2 months I still have the items and they've charged my card. Do not use IKEA. They are horrible. I've never used them until this purchase and I'll never do it again.”

Helpful Report

Posted 6 years ago

“Pitiful customer service. I ordered online and did not receive part of my order. There is essentially no way to correct that. I have waited on the phone for more than an hour twice and still not talked to anyone. There is no other way to contact them. Do not shop here.”

Helpful Report

Posted 6 years ago

“I ordered a sofa online and it was delivered last Tuesday. There were some screws that were not included and a white board that was damaged. I contacted customer service who told me that they would have what i needed at the Kansas store if i was willing to drive there, otherwise it would take 10 + days to deliver. I agree to go to the store. I went to the store in Kansas yesterday. I stopped at the customer service desk and gave them my information, told them that i was planning to shop and would be back to pick up. I shopped and spent another $200.00 before returning. When I came back the lady I spoke with just told me that they didn't have those screws in stock. I explained that I lived an 90 minutes away and I really needed them. After being told a couple times they couldn't help me I asked for a manager. A manager came over and I explained for the fourth time why i was there. She told me that the sofa may not be in stock. After another 20 minutes they did finally get me the parts that i needed. They handed them to me and did not say a word. The manager walked by me and did not speak to me. I was shocked at the poor customer service. I've always heard that IKEA had great customer service so this was very disappointing. I have been looking for a sectional and have decided not to use Ikea because of the poor customer service at your Kansas location. The next closest store would be hours away.”

Helpful Report

Posted 6 years ago

“Extremely poor delivery service. It took almost a month from the date of purchase to get the item delivered. No notification of delivery status either. Just buy from Nebraska Furniture Mart to avoid Ikea delivery hassles”

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Posted 6 years ago

“In the month of April of 2018, we purchased a large order for furniture. At the time there was a back order for 4 items, they delivered most of the items we ordered. So I patiently waited until mid May 2018 to see if they would finally deliver the last 4 items that were missing. Finally, I decided to call them and see what was going on with the remaining order. They told me that a plastic plant was what was holding back the remaining items to be delivered. So I decided to cancel the plant and have the last 3 items delivered to me on the 5th of June 2018... On June 5th, I waited 12 hours for a delivery that NEVER showed up... I called them around 6h00pm, that day, to know what was going on, and they told me that there was a mistake and the delivery for the remaining items were never scheduled. So after spending 5+ hours on the phone with them trying to understand what was happening, and dealing with their systems being "down"... We finally scheduled a third delivery date for the 8th of June... I told them that I can NOT miss a day of work to risk an other failed delivery, so they claimed to have scheduled this third delivery for after 3h30pm... I came home after 3h30pm to find 2 items on my front porch. (in case you have not been following the story, there were supposed to be 3 items being delivered on the 8th of June)... On top of that, they delivered 2 wrong items on my front door and I am still missing 3 full items from my delivery. I am currently on the phone with them... Again... Ikea does not seem to have a proper étiquette when it comes to delivering furniture to their clients.”

Helpful Report

Posted 6 years ago

“EVERYTHING. Do NOT shop IKEA online store, EVER. If you need to cancel your order for any reason before it even leaves the warehouse you are not going to see you money back for months. I am waiting for 5 weeks and still nothing...”

Helpful Report

Posted 6 years ago

“I have been waiting over a month for a refund from an online purchase!”

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Posted 6 years ago

“Bad experience: paid for pick up, shipping and no assembly at all! I purchased furniture from other furniture stores, they were nice and always made the furniture ready. No recommendation!”

Helpful Report

Posted 6 years ago

“Unless you have nothing better to do than sit on the phone tracking your order, do not order online from ikea. Ordered a bed in April was supposed to be delivered in May, the delivery date and time were not acceptable called customer service,and waited 75 minutes to speak to an agent, changed the delivery date and was assured my order would be there at the time selected. 10 minutes after speaking to the agent I received and email that my order was damaged and would have to be re-ordered. I sent an email to the link on my emai to cancel the order and return my money, apparently no one reads the emails because 1 1/2 weeks later I receive another email that my order is set to be delivered, again at an unacceptable time, called Customer service and waited 122 minutes to be assured the date was changed and I would receive my order. on June 4th I received another email and phone call from the delivery company that my order was going to be delivered on the original dat (that was un-acceptable) so again I called customer service 127 minute wait. My order is scheduled for June the 8th...I'm not feeling very warm or fuzzy that it will happen. Order somewhere else, its not worth 7 hours of your life waiting on customer service. A side not the customer service agents "Are" excellent they just need about 50 more of them.”

Helpful Report

Posted 6 years ago

“I placed an on-line order #289999124 which is a book case and 6 shelves. When the product arrived, 5 of the 6 shelves were damaged. I have now spend 3 days and a combined wait time of 3 1/2 hours waiting for a resolution manager to get the 5 damaged shelves fixed. I am on hold at this time still waiting. On the last call when I spent 20 minutes getting to the first person on the call, I asked what was wrong with their phones. I also asked to talk to her manager which she did not do as I wanted help to get this taken care of. I will never order anything on-line from IKEA again. I did the on-line order to save 4 hours of driving time. I would much rather drive and not deal with this. I can't see ever using their products again. Their customer service is the worst I have ever experienced and I am 69 years old. I continue to wait on hold listening to their recorded message about how easy it is to use their on-line system over and over again and how quickly they will respond shortly. How unbelievable that message is given my experience. I don't know how much longer I will wait for the resolution manager but need to get this fixed, so I wait.”

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Posted 6 years ago

“The checkout line were horrible. Soooo. Slowwww. Was planning to eat there but there must of been a 40 min wait to just order your food. Ended up buying the frozen meatballs. This was the Oak Creek store. I was there around 7 pm on Saturday June 2nd”

Helpful Report

Posted 6 years ago

“Worst customer service I have ever experienced. I've spent hours(3 and a half) on the phone trying to track my order, nobody knows where it is. When it's finally located it's sitting in a warehouse in Georgia no one can tell me when it will move towards delivery! Could be days, weeks who knows. Now I'm trying to cancel my order. Been on hold for 67 minutes so far today. This company clearly just doesn't care. Please be warned about them. Don't give them your money. I'm sure they will not be give me a friendly and timely refund either. I feel sure that it will be a fight too. Ikea should be run out of the USA. I'll never shop with them again and will make sure I tell everyone I know to stay away. 75 minutes and still on hold...”

Helpful Report

Posted 6 years ago

“Customer service response time is terrible. I have never managed to reach customer service even after waiting on the line for over an hour. I have tried it 3 times over 2 days. It is shame to see a good company with virtually no customer service.”

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Posted 6 years ago

“reasonable price”

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Posted 6 years ago

“I would give it 0 Stars if i could. I love ikea's deals on most things, I think their furniture is usually a great quality. This is all because of the crappy service we have received. We recently spent over $5,000 on Kitchen upgrades with them. half of the things on our kitchen cabinets were ordered wrong. Things were never mentioned to us about molding and other things. When we got to the installer They didn't know how to work their system so they instead gave me the installers numbers. Which seemed fine. Until the installer needed the exact kitchen design. So I went ahead and sent them the design from our Ikea Kitchen Planner. Turns out there were things on the Kitchen planner design that was not in our order and things that were not suppose to be a part of it. We got our quote back and they were installing multiple items that were removed from our actual design. I thought I would call Ikea... Sunday night i spent over an hour on hold to find out the department was closed that could help me. The next day i called the same number 12+ times that it wouldn't even connect me to wait on hold. The following day. Same result. I finally went in again and they still couldn't help with this. Their service at the store and doing what we needed was absolutely horrible It will be a miracle if we can figure out the information that the installers need before they come out.”

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Posted 6 years ago

“trying to get in touch with ikea about a table (not a recall) i have not been able to get through. all circuits are busy. what is my alternative to spending hours trying to get through?”

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Posted 6 years ago

“Doesnt even deserve 1 star 😒 Takes too damn long to get delivered!! 👎”

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Posted 6 years ago

“first of all, they do not have chat or email available for customer service, you have to call the 888 number, and stay on hold half an hour. someone eventually answers and puts you on hold. it ends there. that's it. i ordered the second week of may, and it said it would be delivered may 23rd, so i'd better be home and all that. didn't hear a thing about anything, til the 25th, when they said they printed the shipping label. its not an urgent thing to get what i ordered, but if they demand you be home, it would be so cool to know what day it was coming, for real. i actually called customer service about the fact that it says its on its way now, and i noticed that the shipping weight was 1.4lbs. i'm curious, because i ordered a table and chairs. so, one day, whenever it makes that hour trip to my house, if i happen to be home and am able to sign for it, i can't wait to see what actually comes.”

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Posted 6 years ago

“Ordered 3 pieces of furniture and only received 2 due to fed ex damaging one box so badly they would not even deliver it. I finally got through to their non-existent customer service, after 55 minutes on hold, who said they would ship me out a replacement. 2 weeks later still not confirmation of a shipment, still no shipment. Might be ok if you live by a store but DO NOT USE THEIR MAIL ORDER!!! I order a lot of stuff online and have NEVER had such horrible service! This from a world wide company!”

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Posted 6 years ago

Ikea is rated 1.5 based on 1,604 reviews