Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

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“Bought the "Billy" bookshelf in dark brown about a year ago, and it's been slowly falling apart since then. The back panel separated, and the shelf started leaning sideways a few months ago. Lower shelf finally gave out: the rivets that held up the shelf had snapped clean off. I have heavy books, but I rarely move them around and it's a low traffic unit. I knew buying the shelf that it wouldn't last forever, in fact I knew I probably wouldn't be able to move it after it was put together and installed. The materials are cheap, and when you construct the shelf it's obvious that you won't be taking it apart (unless it's to the dump). I'm disappointed, however, that it felt apart so quickly--it was a good size for the space. I'm writing a review here because the IKEA website doesn't seem to accept reviews unless you bought the item under your account--and I can't help but be suspicious of the numerous positive reviews regarding this product.”

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Posted 3 years ago

“Worst customer service ever. No one cares. Their solutions to resolve our situation is a canned answer and doesn’t work.”

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Posted 3 years ago

“Firstly, I take exception to the ridiculously long phone queues, seems thirty minutes or more is par for the course. Secondly, that earsplitting din on hold would annoy even the most placid person. A number of other retailers do this, notably JB HiFi and a couple of sporting footwear companies. It most definitely does not appeal to me, in fact I have a habit of informing staff I will not tolerate disco music at dangerous volume, and promptly leave the store. Thirdly, when I placed a click and collect order, I had no way of knowing that a personal emergency would make it impossible for me to collect the items on the allocated day. When I requested a different day I was told that cannot be done, I'd need to cancel the order and create a new one. The staffer to whome I spoke was totally inflexible,his attitude was that customers must follow all Ikea rules. Needless to say, no other retailer would dare treat a long term customer with such disrespect. I see this is the epitome of ignorance and arrogance, and I certainly won't be recommending Ikea to anyone in the future. In times past I had been a regular customer and had recommended Ikea to many associates, and my immediate thought was that the staffer in question was having a bad day. On checking a number of review websites both in Australia and internationally however, I discovered that the name of Ikea is universally mud. Presumably the recent change of management has brought with it a desire to completely destroy everything that was once commendable about Ikea.”

Helpful Report

Posted 3 years ago

“Absolutely the worst shopping experience of any kind I have ever had. I will never again do business with this company. Waited over two months and still did not have over half of our kitchen items. My wife and I are 70 years old and when we get the items (about half) that they had in stock they pushed us out the door at 9:15 pm with four flat carts full of about 1,000 lbs of merchandise which we had to load on our rented van by ourselves. After another month we gave up on the rest of the order and rented the van to return the items for refund. Again we were responsible for unloading the items. During the many phone calls over this period of time our average hold time was 45 minutes. During the refund process the amount of the refund didn't equal the amount of the purchase. I had to sit down and go through the order and check off over 150 items. They failed to scan 5 items which accounted for the difference. We did not get an apology. I thought it was because of COVID-19 but I ended up ordering from another company in my hometown. We got a better quality cabinet for the same price and we had them in three weeks.”

Helpful Report

Posted 3 years ago

“Worst shopping experience ever!!!! I researched the product I wanted on the website and was told they had 30 of them. I don't know why, but I wasn't a;;owed to purchase it online and then go pick it up. In any event, I decided to take the 2 hour round trip to get the item. When I got there I had the Row # and Bin # in hand, but it didn't say what section, so I went through three different sections which are all like mazes that you can't leave until you've been taken through the entire section. I spent about an hour until I found the Row/Bin I was looking for in the fourth section I went to, which was Warehouse. Signage and assistance are extremely poor to nonexistent. When I finally got to where the item was supposed to be there were none in the bin, with about 4 other people there looking for the same item. I finally found an Info desk and was told if it was't in the Bin, it would not be stocked until the next day. What a horrible experience!!!! NEVER AGAIN!!!!”

Helpful Report

Posted 3 years ago

“The customer service at Ikea is terrible. I am not in the habit of writing bad reviews! I place an order with the help of an agent and the order was accepted. later I got a message that my card was refused. My credit card company said they had no record of the transaction. I called again and went through the whole process and this time asked the Rep to be with me on the phone and sure enough I got a second message. Then the Rep tells me after two plus hours on the phone that this problem has been happening a lot this past week. So I asked for someone from their Resolution desk. She told me to wait for three days and try again and if I have the same problem to try again with a different card three days from then. When I explained that that was not a very good solution - she told me that I was not forced to shop at Ikea and I could take my business elsewhere. That is what I did!”

Helpful Report

Posted 3 years ago

“On our first visit after driving 2 hours to get there we were sold cabinets that had been discontinued. After another 2 hour drive we had straightened out that issue but we’re told we had to come back again once we received our order to return one of the original cabinets. Finally we get a message saying our order would arrive on Monday the 24th, however we only received half the order. We were then given 2 more delivery dates that did not show up, we called and were told we need to contact the shipping company. The shipping company said they never picked up that order. We called IKEA again and were told we would get a call back with a new delivery date, 5 days later no call and on the web sight it said the order was canceled. So another 129 mile trip to Charlotte was told by the kitchen design manager Sam they had it in stock and would take care of it rite now. Finally problem solved, nope. Sam brought the order to me I asked is everything here he assured me it was. My stupid mistake was not checking it, when I got home and brought the order into the house there were 3 items missing. I have been lied to several times by people in the store as well as by customer service. Save yourself the grief and go someplace else! I will be returning the entire order.”

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Posted 3 years ago

“On hold for customer service - 1 hour Products not in stock Damaged products. If I could give zero stars I would.”

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Posted 3 years ago

“I promised not to buy from Ikea anymore. I had to return a product, so I checked the policy on the website, which says you are eligible for a return up to one year. I called customer service twice to make sure that I will get the refund on my credit card. Within one week of the delivery, I returned the product. They did not refund it and said the only way is to get a refund by an IKEA gift card. I accepted, but again it took about 20 days to get the gift card. I had moved to a new place with no furniture, and I had to postpone everything just because they are not committed to what they said.”

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Posted 3 years ago

“Looks like a scam. Ordered a flottebo sofa online. Only 2 parts were delivered. For the rest of my order no one can give any even approximate estimations. Also I don't know how to return the parts I already have. Customer service is terrible. No one can help. Absolutely. Online help just ask you to call their number.”

Helpful Report

Posted 3 years ago

“Took table back to IKEA using their Buy back scheme. Table was immaculate, never used as too big. Not a Mark, not a scratch. The female employee decided, without even examining the table that it was not in a as new condition but in a good condition this lowered its value. It is impossible to make any assessment without examination. Yet the female employee made her decision without any examination whatsoever. I do not recommend this service and I won’t be using again. .”

Helpful Report

Posted 3 years ago

“I bought a sofa from the Cardiff store this week, a really nice yellow landskrona. The actual sofa is amazing, and the people in store were so helpful that I’m a bit sad to have to put a 1* review. But on delivery, the sofa turned up completely ruined. They warn you beforehand that there may be a few nicks but I wasn’t expecting something that made the sofa look like it had come from a skip. I’d recommend the Cardiff store as they’re really great in there - just don’t use the awful third party delivery service they offer!!”

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Posted 3 years ago

“It's natural to wait too long, and waiting for a return turn via text or app doesn't work either. I don’t know what I made this for confusing They don't work according to the manuals they write.”

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Posted 3 years ago

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Posted 3 years ago

“Will never go back. Franticly lost. Frightening. Stupid design.”

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Posted 3 years ago

“Terrible experience with the delivery service Ordered a couch worth $700. Received a message in the morning saying that it should be delivered between 11am-3pm. Waited the entire day to know that the delivery failed at 7:30pm. Tried calling IKEA customer service multiple times during the work hours to track the status but nobody to answer. I don’t know who to get in touch with or what to do about this. Terrible experience!”

Helpful Report

Posted 3 years ago

“Do not buy Utlangan outdoor decking, it warps after it’s installed, and it happened in less than a week! I posted a bad review about it and they asked me to bring it in to have quality checked. Customer service told me it’s from water exposure (there was no water exposure) or sun exposure (this happened, it got up to 80 deg outside). I installed this decking over a perfectly good, level concrete patio for a more appealing look. Soooo, they make outdoor decking that can’t be outdoors 😡😡😡 And at $3.50/sq ft it’s not worth the hassle!”

Helpful Report

Posted 3 years ago

“Can't say that I'd ever return here to shop. We walked into the store with the intention of shopping for a new stove/oven. The so called "store directory" hanging overhead said that appliances were on the 2nd floor, department 5. Ended up walking around in circles not finding department 5. Asked two different store employees where this department was and were directed to the 1st floor. Again, no luck on the 1st floor and directed back up to the 2nd floor. Obviously some of your employees must get lost themselves in this store. We managed to find departments 8 thru 28 but never departnent 5. It may very well be in there hidden up there somewhere between the maze of isles and walls but it'll always be a mystery to us! Who was the genious who came up with this floor plan? It's a disaster waiting to happen. I got fed up trying to find Ikea's mysterious appliance department and gave up. We managed to escape the store, and were forced to use an alarmed emergency exit (because at least they were properly marked!) Here's a novel idea! Place a "REAL STORE DIRECTORY" at the main entrance with a floor plan/map of how to get to a certain departments! Or, rent the store out during the Halloween holiday as a haunted house to get lost in. The kids would love it!”

Helpful Report

Posted 3 years ago

“I purchased the soderhamn sofa, 5 pieces on 11/9/19. One of the cushions lost its padding, it went flat and I have to sit on a slope......I have been trying since 4/18/21 to resolve this. I asked could I please purchase the padding, thats all I wanted....I was told I don't have to do that. I'm under a 10 year warranty. We will replace cushion. I told to send photos of damaged cushion. I did this multiple times.....I've spoken to 5 different representatives, I'm getting nowhere...I was hung up on twice....I'm very surprised at Ikea I had no idea this is how they operate....I'm beside myself I really don't know how to handle this.....the worse customer service ever!!”

Helpful Report

Posted 3 years ago

“My first experience at IKEA will be my last. Saturday, March 20, 2021, I drove an hour and a half from my home to IKEA. I was so excited for my first time, as I am a huge lover of interior design and home decor. I went in after some research looking for some clear dining chairs. I fell in love with the TOBIAS chair and had my mind set on getting them. I looked on the website that morning to confirm they were in stock before my drive. After walking through the showroom and grabbing some additional cute things, I went to go and grab the chairs. I find the aisle and bin only to find bottoms and not the tops. I look around to make sure they weren't misplaced and go and ask a team member for help. I looked again on the website, where it showed there was still availability for them. He looks at his tablet and it shows inventory on the chairs are 14. He walks me down the aisle and says, someone might have bought them and forgotten the bottoms that more chairs would be in on Monday. Disappointed, I returned to the showroom to see if any other chairs would work. I saw about 6-7 of the clear TOBIAS chairs on the floor and thought I would ask another team member if those can be sold since I made such a far drive. Again, to my disappointment, floor models cannot be sold unless they are discontinued. She said they can be ordered and shipped to my house, to go back to the self-serve warehouse and have someone build an order for them. I spoke with a manager, who waived the delivery fee, and said I can come pick them up the next day, Sunday, at the store, that they were getting another shipment. So, one person told me Monday, another told me Sunday, the website shows availability on the chairs, and the inventory on the team members tablet showed availability as well. There is so much inconsistency. So, I go ahead and have the team member order the chairs for me to ship to my house since it was a far drive for me. The team member guaranteed the chairs would be delivered by Monday. I hadn't checked my email until Monday morning, to see an email from IKEA, excited, hoping it was shipping details. No, it's an email from SATURDAY, the day I put in the order, stating they are out of stock. The day the team member ordered them for me. So easily my money was taken but they weren't even available. AND to this day, I’m still waiting for them to return my money for them. I am appalled, disappointed and so unsatisfied with my experience with this company. I will never recommend or shop here ever again. Ever. This is so ridiculous.”

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Posted 3 years ago

Ikea is rated 1.5 based on 1,601 reviews