Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,615 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,615 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a Henmes TV unit that had 2 of the same (rt) pieces for the base of the unit. Called after 86 hours to speak with someone. The part was to be shipped to me. Never arrived through FedEx. I call back to speak with a manager, I'm transferred to general calling. Completely not a business with the most completicated installation map. I do a quarter of a million on ordering for office supplies and this awful company is gone. I recommend going through Amazon where help is ammediate. The meatballsand mashed potatoes tasted... Like nothing. Just awful. This is a group that has lost control on business basics. Order from Amazon!”

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Posted 3 years ago

“Never, Ever buy ANYTHING from IKEA! Really, don't be yet another SUCKER... The entire product line is shoddy and their Customer Service is PATHETIC!”

Helpful Report

Posted 3 years ago

“Worst experience! Give my $800 back, Ikea! Short story: My $800 Farlov sofa order was never delivered as promised by ikea and my subsequent refund request also never happened after months! My $800 just disappeared without a trace. Ikea, stop acting like a scam company. Long story: Part 1: Called customer services multiple times where my sofa was. They always promised to deliver my sofa in the coming weeks. On the scheduled delivery day, I waited at home and watched my phone all day to avoid missing ANY calls, but every time , there was no one called me or my building and I wasted my time waiting at home like an idiot. This happened in 5-6 re-delivery attempts to the point where I decided to call to cancel my order and have a refund. Part 2: Hell I didn't know my nightmare didn't stop in part 1. After my refund request, I waited for two weeks, because it takes Ikea 6-8 business days to process a refund. After two weeks, I still didn't get the refund per my bank statement. Called customer the 10th time, and they asked me to call my bank lol I didn't give up and ask Ikea customer services to check again, and they found that the local store (Schaumburg), instead of issuing a cash refund, had issued a STORE CREDIT without even mentioning to me or getting my consent.”

Helpful Report

Posted 3 years ago

“A simple REFUND of £9.95 has been delayed for over six weeks. NINE (9) Members of IKEA back-office staff handled the matter and even today, the refund has not been concluded. IKEA e-voucher has been agreed for the REFUND, Two different dates were given to me that the IKEA e-voucher was emailed on 14th June 2021 and then yesterday the date was changed to 16th June 2021. Both were fake dates, the e-voucher was not sent at all.”

Helpful Report

Posted 3 years ago

“I live locally to Nottingham store, and purchased a kitchen from there worth a lot of money. Unfortunatly they did not have all parts available and did not know when it would be back in stock. I then checked online, and found all parts were available at the reading store. I went first thing in the morning, driving 2.5 hours to get it. When I went there, I spoke to Katarzyna D (kAT)at customer services. She told me only had 5 in stock (i needed 6). Before I left my house, I did check online and 6 of them was available. However that was fine and I bought everything available. When I went to collect my order, I saw there was another customer service desk which dealt with returns etc. There was no one there so I thought I would double check as I had drove a long way. That service member told me the store had one more in stock. She told me if I wanted it I would have to go back to the desk where Katarzyna D(KAT) was. I went back, and there was a queue and I did wait another 15 mins in the queue to see her. I informed her that another staff member had told me there was an extra one in stock available. She then said "why didn't you buy it from there then" in a rude tone. I said they sent me here. I asked politely "would you be kind enough to check one more time please". She rolled her eyes and I asked her a few more times to check as I have told differently. She rang someone one the second floor and said rudely and loudly "this customer has come back and wants us to check 100 more times". I said "excuse me" and and was shocked at the rudeness, as I was only asking because of what a different staff member had told me. She then said "do you want me to look or not". I said "are you going to speak to me like this" and her response was "don't tell me how to do my job". In then end the item was not in stock. That's what she told me. I have never been so embarrassed and spoken to so rudely in my whole life. I'm so angry at the level of customer service, especially after I have just spent an incredible amount of money for the kitchen. I hope some action is taken to to prevent this kind of customer service being given to someone else.”

Helpful Report

Posted 3 years ago

“I ordered a Norden gateleg table, the birch option. The good points: 1) The material itself was impressive; it claimed to be solid birch, and it certainly seemed much more solid and heavy than any plywood or fiberboard I've worked with. 2) The instructions were fairly clear, though not without some uncertain spots. 3) The overall design seems good. The bad point: 1) Assembly was a nightmare. It comes with 42 short machine screws, and almost none of the pre-drilled holes could accommodate more than half of the screw. As a result, the folding leaves are unstable and the table seems generally unsafe to use. I'm giving 2 stars because of the good points cited above and the possibility that this was an unusual manufacturing defect. However, given that they don't allow product reviews on the US site, I'm guessing they know this is status quo.”

Helpful Report

Posted 3 years ago

“This is the worst company ever. We ordered two couches and waited for several weeks for them to deliver them. Then they delivered them to a different place which was their own warehouse. After multiple calls they delivered the couches to their store and not our house. I had to literally drive over two hours to talk to someone because their customer service cannot get a hold of their own store. I have three children that had to all come with me to talk to someone in person. This is a horrible company that has no customer service and needs to shut down because they cannot even deliver a simple order of two couches.”

Helpful Report

Posted 3 years ago

“Like many others I was extremely disappointed to hear that IKEA withdrew advertising on GB News because of a conflict of values. If this means disagreeing with free speech and values which the majority of British people hold dear, I believe IKEA has lost its way. As a customer who has spent literally thousands of GB pounds over the years, I wonder what the company is playing at now. Having lived in Sweden and been impressed by IKEA before they even came to the UK, I always loved my visits to their stores in the UK. My view of IKEA is now sadly tainted and I won't be in a hurry to be back - sorry about that, but thanks for your service over past years.”

Helpful Report

Posted 3 years ago

“If I could give 0 stars I would. This is by far the worst customer service I have ever received. We ordered some seat pad cushions for the solleron sofa, a recliner chair and a load of other items which came to near £500 along with a £40 delivery charge. The day before we received confirmation that our order was due the following day between 7-11. We waited in (we booked the day off work especially) and it didn’t arrive. I rang IKEA customer services and the gentleman said on the phone “it should arrive today but might be late. It says your order is delayed” this had not been communicated to us at all via text or email. We patiently waited for a further 4 hours and the items still had not arrived. I rang up and spoke to the same gentleman as before who told me that our order had encounter an error… wouldn’t come today and that some of the items were out of stock. Again… no communication from IKEA. No email, text or phone call. It’s just common courtesy. The gentleman said they would redeliver another day which we begrudgingly agreed to only to be told there’s no guarantee it will arrive on that day and that we would be best ringing up two days before to check it would arrive. Why is that my job as the customer? It is the most basic level of customer service to keep customers up to date on their order. We then cancelled the order and we’re told as a gesture of good will…. That they would also refund the delivery charge. Big round of applause IKEA. Thank you so much for refunding me for the delivery that you never delivered. Oh and the icing on the cake, if our refund isn’t in our account within 10 days… we need to ring and chase that up too. Safe to say we won’t be ordering again in a hurry. I also fully expect that IKEA won’t learn anything from this review as the thousands of others I’ve read on here today say exactly the same and clearly that’s not worked. If you’re thinking of ordering, think twice.”

Helpful Report

Posted 3 years ago

“Excellent product high quality material and prompt delivery.”

Helpful Report

Posted 3 years ago

“A foreign company making irrational political statements about GB News, henceforth forfeits my custom. Particularly given its own despicable behaviour in France.”

Helpful Report

Posted 3 years ago

“Fascist and discriminating company. Vile and aggressive to anyone who cannot wear a mask. I was raped and gagged and cannot wear a mask. They want me to wear a green bracelet and made me tell them this. It is private and really hard to have to say this. Awful!!!!”

Helpful Report

Posted 3 years ago

“I am rating Ikea as Poor due to their customer service. I specifically phoned to discuss the delivery of some furniture to my 92 year old Mother-in-Law who is moving into a 1st floor apartment & wanted to confirm that the delivery would be OK as there are 14 straight steps to her apartment. I was advised that they could not guarantee delivery and the driver would make a Health & Safety assessment at the point of delivery. When asked for a copy of the criteria I was advised that they didn't have this and it was 'down to the driver'. I then asked how a 92 year old lady was potentially going to have to move the delivery from the bottom of the stairs they could not answer. It will be interesting to see what occurs when the delivery is made, or not as other companies have delivered such items as fridge freezers with no problem!”

Helpful Report

Posted 3 years ago

“i've ordered from Ikea twice. Always damaged goods or missing parts. Trying to get a refund is a 5-hour ordeal. They transfer endlessly, intentionally disconnect, wait times are ridiculous. It takes 6 weeks to receive a credit. If you must, go to the store so you know what you are getting. They are not set up to service and deliver to customers.”

Helpful Report

Posted 3 years ago

“Bought the "Billy" bookshelf in dark brown about a year ago, and it's been slowly falling apart since then. The back panel separated, and the shelf started leaning sideways a few months ago. Lower shelf finally gave out: the rivets that held up the shelf had snapped clean off. I have heavy books, but I rarely move them around and it's a low traffic unit. I knew buying the shelf that it wouldn't last forever, in fact I knew I probably wouldn't be able to move it after it was put together and installed. The materials are cheap, and when you construct the shelf it's obvious that you won't be taking it apart (unless it's to the dump). I'm disappointed, however, that it felt apart so quickly--it was a good size for the space. I'm writing a review here because the IKEA website doesn't seem to accept reviews unless you bought the item under your account--and I can't help but be suspicious of the numerous positive reviews regarding this product.”

Helpful Report

Posted 3 years ago

“Worst customer service ever. No one cares. Their solutions to resolve our situation is a canned answer and doesn’t work.”

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Posted 3 years ago

“Firstly, I take exception to the ridiculously long phone queues, seems thirty minutes or more is par for the course. Secondly, that earsplitting din on hold would annoy even the most placid person. A number of other retailers do this, notably JB HiFi and a couple of sporting footwear companies. It most definitely does not appeal to me, in fact I have a habit of informing staff I will not tolerate disco music at dangerous volume, and promptly leave the store. Thirdly, when I placed a click and collect order, I had no way of knowing that a personal emergency would make it impossible for me to collect the items on the allocated day. When I requested a different day I was told that cannot be done, I'd need to cancel the order and create a new one. The staffer to whome I spoke was totally inflexible,his attitude was that customers must follow all Ikea rules. Needless to say, no other retailer would dare treat a long term customer with such disrespect. I see this is the epitome of ignorance and arrogance, and I certainly won't be recommending Ikea to anyone in the future. In times past I had been a regular customer and had recommended Ikea to many associates, and my immediate thought was that the staffer in question was having a bad day. On checking a number of review websites both in Australia and internationally however, I discovered that the name of Ikea is universally mud. Presumably the recent change of management has brought with it a desire to completely destroy everything that was once commendable about Ikea.”

Helpful Report

Posted 3 years ago

“Absolutely the worst shopping experience of any kind I have ever had. I will never again do business with this company. Waited over two months and still did not have over half of our kitchen items. My wife and I are 70 years old and when we get the items (about half) that they had in stock they pushed us out the door at 9:15 pm with four flat carts full of about 1,000 lbs of merchandise which we had to load on our rented van by ourselves. After another month we gave up on the rest of the order and rented the van to return the items for refund. Again we were responsible for unloading the items. During the many phone calls over this period of time our average hold time was 45 minutes. During the refund process the amount of the refund didn't equal the amount of the purchase. I had to sit down and go through the order and check off over 150 items. They failed to scan 5 items which accounted for the difference. We did not get an apology. I thought it was because of COVID-19 but I ended up ordering from another company in my hometown. We got a better quality cabinet for the same price and we had them in three weeks.”

Helpful Report

Posted 3 years ago

“Worst shopping experience ever!!!! I researched the product I wanted on the website and was told they had 30 of them. I don't know why, but I wasn't a;;owed to purchase it online and then go pick it up. In any event, I decided to take the 2 hour round trip to get the item. When I got there I had the Row # and Bin # in hand, but it didn't say what section, so I went through three different sections which are all like mazes that you can't leave until you've been taken through the entire section. I spent about an hour until I found the Row/Bin I was looking for in the fourth section I went to, which was Warehouse. Signage and assistance are extremely poor to nonexistent. When I finally got to where the item was supposed to be there were none in the bin, with about 4 other people there looking for the same item. I finally found an Info desk and was told if it was't in the Bin, it would not be stocked until the next day. What a horrible experience!!!! NEVER AGAIN!!!!”

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Posted 3 years ago

“The customer service at Ikea is terrible. I am not in the habit of writing bad reviews! I place an order with the help of an agent and the order was accepted. later I got a message that my card was refused. My credit card company said they had no record of the transaction. I called again and went through the whole process and this time asked the Rep to be with me on the phone and sure enough I got a second message. Then the Rep tells me after two plus hours on the phone that this problem has been happening a lot this past week. So I asked for someone from their Resolution desk. She told me to wait for three days and try again and if I have the same problem to try again with a different card three days from then. When I explained that that was not a very good solution - she told me that I was not forced to shop at Ikea and I could take my business elsewhere. That is what I did!”

Helpful Report

Posted 3 years ago

Ikea is rated 1.5 based on 1,615 reviews