Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,604 Reviews

11 %

of reviewers recommend Ikea

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1.5

Based on 1,604 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Anonymous // 01/01/2019

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“Can't say that I'd ever return here to shop. We walked into the store with the intention of shopping for a new stove/oven. The so called "store directory" hanging overhead said that appliances were on the 2nd floor, department 5. Ended up walking around in circles not finding department 5. Asked two different store employees where this department was and were directed to the 1st floor. Again, no luck on the 1st floor and directed back up to the 2nd floor. Obviously some of your employees must get lost themselves in this store. We managed to find departments 8 thru 28 but never departnent 5. It may very well be in there hidden up there somewhere between the maze of isles and walls but it'll always be a mystery to us! Who was the genious who came up with this floor plan? It's a disaster waiting to happen. I got fed up trying to find Ikea's mysterious appliance department and gave up. We managed to escape the store, and were forced to use an alarmed emergency exit (because at least they were properly marked!) Here's a novel idea! Place a "REAL STORE DIRECTORY" at the main entrance with a floor plan/map of how to get to a certain departments! Or, rent the store out during the Halloween holiday as a haunted house to get lost in. The kids would love it!”

Helpful Report

Posted 3 years ago

“I purchased the soderhamn sofa, 5 pieces on 11/9/19. One of the cushions lost its padding, it went flat and I have to sit on a slope......I have been trying since 4/18/21 to resolve this. I asked could I please purchase the padding, thats all I wanted....I was told I don't have to do that. I'm under a 10 year warranty. We will replace cushion. I told to send photos of damaged cushion. I did this multiple times.....I've spoken to 5 different representatives, I'm getting nowhere...I was hung up on twice....I'm very surprised at Ikea I had no idea this is how they operate....I'm beside myself I really don't know how to handle this.....the worse customer service ever!!”

Helpful Report

Posted 3 years ago

“My first experience at IKEA will be my last. Saturday, March 20, 2021, I drove an hour and a half from my home to IKEA. I was so excited for my first time, as I am a huge lover of interior design and home decor. I went in after some research looking for some clear dining chairs. I fell in love with the TOBIAS chair and had my mind set on getting them. I looked on the website that morning to confirm they were in stock before my drive. After walking through the showroom and grabbing some additional cute things, I went to go and grab the chairs. I find the aisle and bin only to find bottoms and not the tops. I look around to make sure they weren't misplaced and go and ask a team member for help. I looked again on the website, where it showed there was still availability for them. He looks at his tablet and it shows inventory on the chairs are 14. He walks me down the aisle and says, someone might have bought them and forgotten the bottoms that more chairs would be in on Monday. Disappointed, I returned to the showroom to see if any other chairs would work. I saw about 6-7 of the clear TOBIAS chairs on the floor and thought I would ask another team member if those can be sold since I made such a far drive. Again, to my disappointment, floor models cannot be sold unless they are discontinued. She said they can be ordered and shipped to my house, to go back to the self-serve warehouse and have someone build an order for them. I spoke with a manager, who waived the delivery fee, and said I can come pick them up the next day, Sunday, at the store, that they were getting another shipment. So, one person told me Monday, another told me Sunday, the website shows availability on the chairs, and the inventory on the team members tablet showed availability as well. There is so much inconsistency. So, I go ahead and have the team member order the chairs for me to ship to my house since it was a far drive for me. The team member guaranteed the chairs would be delivered by Monday. I hadn't checked my email until Monday morning, to see an email from IKEA, excited, hoping it was shipping details. No, it's an email from SATURDAY, the day I put in the order, stating they are out of stock. The day the team member ordered them for me. So easily my money was taken but they weren't even available. AND to this day, I’m still waiting for them to return my money for them. I am appalled, disappointed and so unsatisfied with my experience with this company. I will never recommend or shop here ever again. Ever. This is so ridiculous.”

Helpful Report

Posted 3 years ago

“I have called Ikea customers twice in the last two weeks. After waiting on the phone for an agent for OVER three hours, the agent lied to me by telling me she cancelled my 380358835 order for me and that I would get a refund, Ikea sent me the order anyway. SUCH A SCAM. IKEA is the worst ... the VERY WORST company to buy from or do business with. Buyer beware. They run a fraudulent company selling cheap products and they have NO customer service. There is no email or chat feature so you are forced to be on hold for a half of a day and get NO results.”

Helpful Report

Posted 3 years ago

“No items in stock that we needed. The store looked like a run down Walmart. Nasty. 2 registers open. Lines extra long. What's wrong with this store. You would think it being the only one around Charlotte that it would be amazing. Cashier monitor at self checkout obliviously doesn't like white people. Rude. Racist. Also don't order online. I waited 4 weeks and finally had to cancel. They need to get on board with customer service.”

Helpful Report

Posted 3 years ago

“On 3/17 I purchased a dresser and two nightstands. When my order arrived, I only received the dresser. I called IKEA customer service and explained that I was missing two pieces of my order. The gentleman I spoke with said I should be getting a call from the delivery company as they were going to check to see if the rest of my order was still on their truck. I never received a call, so I called customer service again. This time I spoke with a woman who let me know they would be sending the rest of my order and it should arrive by 4/9. She placed me on hold to see if they had any earlier delivery dates and the call disconnected. I never got a call back. My partner ended up calling and explained the situation again and was told the items will be delivered on 4/19. I received an email yesterday (4/15) stating my order had arrived. When we received the order we noticed we were STILL MISSING an item. They had only delivered 1 of the 2 nightstands I had originally purchased. I then called customer service and explained the situation AGAIN and was told the remaining nightstand will be delivered on 4/24. This entire order was originally confirmed on 3/17. By the time the last piece of my order arrives I'll have waited over a month. I don't understand where this issue lies but this was my very first time shopping at IKEA and it will be my last time. I am extremely frustrated and will not be shopping here again.”

Helpful Report

Posted 3 years ago

“Ikea has poorly constructed detolfs. They are imperfect and caused long hours of grief. AVOID BUYING FROM IKEA”

Helpful Report

Posted 3 years ago

“Paid $129 for delivery and the two laziest drivers showed up and could not even put the 4 flat boxes inside the door. Even though the delivery email said “drivers will not take their shoes off in Your home and will protect the floors” . THEY REFUSED TO PUT THE BOX INSIDE THE FRONT DOOR. No tip for you. Lazy!!!”

Helpful Report

Posted 3 years ago

“Cant really comment on their products. Placed an order 10 days ago and it hasn’t shipped yet. Come on Ikea you can do better.”

Helpful Report

Posted 3 years ago

“The worst service I have ever experienced, had my money since February, promised they could deliver in 1 go as we were getting works done on our flat and live 1hr 45 mins away, they then split the order into 3 parts and we decided to cancel as they could not fulfill their promise. we were assured that the refund would take up to 5 days and guess what 9 days later no money refunded. In short I would NOT buy any of their Chinese fabricated low quality products, including their meatballs. I was a loyal customer of theirs for the best part of 25 years, but not anymore. For anyone thats wants a tip I have decided to buy my Wadrobes etc flat packed made to measure through Fittingly, their service is much better than Ikea, marginally more in price, but British made and they deliver when they say they will. I just came off the phone with them and they have now assured me we will be refunded in a maximum of 5 days which shows that they were lying about the refund coming back to us when we asked for it 14 days ago. My advice don't spend any money with them!!!!!”

Helpful Report

Posted 3 years ago

“Do not even think of going here - ignored by the small number of staff who don't seem to know anything - product with incomprehensible instructions and NO WORDs!! Horrible waste of time”

Helpful Report

Posted 3 years ago

“FYI, this is a very short description of the events: 1st delivery date was not met, 2nd & 3rd promised delivery dates were changed last minute after agreed upon. on the 4th attempt they were late again, delivered 7.3 items out of 27 items ordered. The 0.3 is for the one third of a closet they delivered.... (rest of the closet to be delivered hopefully in 28 days following multiple calls to try and find out what is going on) delivery team had the nerve to ask for a high rating on delivery. after over 10 calls, multiple emails, and a lot of empty promises nothing has been solved yet. I guess in the end it was my fault, I picked Ikea to shop in.....”

Helpful Report

Posted 3 years ago

“Great store. + super products + fast delivery - minor bugs on website - the lack of purchase history (website)”

Helpful Report

Posted 3 years ago

“Absolutely horrible experience . Ordered items worth over 300 pounds . Waited for a month before I am told that half of items are not in stock and therefore would be refunded. When the remaining were delivered , a whole table was missing ! Only the legs came . Please go elsewhere . IKEA isn’t it /”

Helpful Report

Posted 3 years ago

“Customer service is just terrible. We called them to complain about manufacturing error on the leather sofa and we hav been waiting for twenty eight minutes to get someone to help us. Finally we got representative and explained her what is the problem,but she reconnected us to the other service representative who simply hang up. We called again and it was the same conversation when we told her there is a damage on the sofa, she put me on hold and after couple minutes hang up. The worst customer service experience ever.”

Helpful Report

Posted 3 years ago

“How difficult can it be to buy two office chairs from this company. Order placed online for two office chairs, arrive at the Tottenham store collection point on the 10th (50 mile round trip) but only one chair is available along with the arms for the other chair. The man handing over the delivery makes no mention of the fact that items are missing from my order. I take the one chair and additional set of arms home and call IKEA the next day to sort out the delivery for the missing chair - wait on hold for 50 mins whilst being tortured by ABBA played on a loop. Finally someone speaks to me and they confirm the missing chair will be delivered to my home address on the 16th, and a confirmation email is received from IKEA. Another email is received from IKEA today advising "So, we're just getting in touch to remind you that your order 1176333133 is still waiting for collection today - and we want to make sure it gets safely to it's new home". from their Tottenham Store. I ignore this email as I know the chair is being delievered from Peterborough on the 16th. Then later today I receive another email with an Invoice attached and the delivery date on the invoice is the 20/03/2021. I call IKEA Customer services to find out what I should do next; do I a) go to the Tottenham Store, b) wait in on the 16th as arranged or c) ignore a and b and wait in on the 20th. Customer services cant find any documentation on the system regarding the Tottenham pick up or the delivery date of the 16th and confirm I should wait in on the 20th. The only reason i ordered these two chairs in the beginning was because they were both available for collection on the 10th. If you want a stress free purchase do not buy any furniture online from IKEA unless of course you like listening to ABBA on loop and sitting on the floor until you furniture arrives. UPDATE: Ikea have just emailed me without warning confirming they have now cancelled the rest of my order. I now have one chair and two sets of chair arms I don't want. WELL DONE IKEA - STICK TO THE PORK MEATBALLS FOR EVERYONES SAKE PLEASE!!!”

Helpful Report

Posted 3 years ago

“BAD. AVOID Unbelievably, ridiculously, atrociously bad delivery. I ordered items worth close to 500 pounds. Got an email after like a month to say half of items not in stock- why wait that long to inform me? Why not simply grey out item on your website Items which were in stock were delivered of good quality but our table was not delivered. only 4 legs were sent/ What am I supposed to do with 4 legs and no table? use as giant chopsticks???And why is your customer service number 0900? Guys please use other companies. There are loads more out there. As for ikea- never again- well until the darn shops open, maybe.”

Helpful Report

Posted 3 years ago

“The worst service ever. Twice for the last month we made orders in IKEA Austin, TX, and both were like total failure. Their drivers can't normally call, they use some strange app for calls, shich is probably work very bad. We were staying home the whole day waiting for delivery, and then they send email that delivery was cancelled due to us not be at home, because they couldn't reach us to two phone numbers. Crazy. Second time we made the order, they just forgot to deliver 1 item of 4, lost our sofa somewhere and we claiming they did deliver it to us. When their mistake was proven, they made us wait another week to deliver our sofa. We were waiting again, but they just didn't deliver it again. When we called to customer support line, they just told that our delivery was rescheduled due to some reasons, but nobody even tried to get us know it. No call, no email, nothing, just silence and no ordered sofa. I do not recommend anyone to buy anything there. The worst experience. IKEA US can't work, and it's a pity comparing to their service in Europe, where we lived before and we buying there often. Here in US we for sure will find another furniture store.”

Helpful Report

Posted 3 years ago

“Really bad service. Order placed on December 2020, re-scheduled 3 times, delivery book for 2nd time in a row fails, items partially delivered and not even a prior contact to solve nothing. Only after being contacted, they re-scheduled delivery. 3 months later still waiting for my order, paid in full already since ordered.”

Helpful Report

Posted 3 years ago

“Second time in a row I’m getting a disappointing service from IKEA. Delivered wrong shelves unit, took ages to get through the costumer service just to be told that to replace will take two weeks of waiting. I’ve paid £40 for delivery and for what? First time I just had to give up as no one would pick up the phone. Horrible service, broken units, wrong furniture delivery. Very disappointed”

Helpful Report

Posted 3 years ago

Ikea is rated 1.5 based on 1,604 reviews