Name: Ikea
Rating: 1.51

“I have called Ikea customers twice in the last two weeks. After waiting on the phone for an agent for OVER three hours, the agent lied to me by telling me she cancelled my 380358835 order for me and that I would get a refund, Ikea sent me the order anyway. SUCH A SCAM. IKEA is the worst ... the VERY WORST company to buy from or do business with. Buyer beware. They run a fraudulent company selling cheap products and they have NO customer service. There is no email or chat feature so you are forced to be on hold for a half of a day and get NO results.”

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Posted 3 years ago

“No items in stock that we needed. The store looked like a run down Walmart. Nasty. 2 registers open. Lines extra long. What's wrong with this store. You would think it being the only one around Charlotte that it would be amazing. Cashier monitor at self checkout obliviously doesn't like white people. Rude. Racist. Also don't order online. I waited 4 weeks and finally had to cancel. They need to get on board with customer service.”

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Posted 3 years ago

“On 3/17 I purchased a dresser and two nightstands. When my order arrived, I only received the dresser. I called IKEA customer service and explained that I was missing two pieces of my order. The gentleman I spoke with said I should be getting a call from the delivery company as they were going to check to see if the rest of my order was still on their truck. I never received a call, so I called customer service again. This time I spoke with a woman who let me know they would be sending the rest of my order and it should arrive by 4/9. She placed me on hold to see if they had any earlier delivery dates and the call disconnected. I never got a call back. My partner ended up calling and explained the situation again and was told the items will be delivered on 4/19. I received an email yesterday (4/15) stating my order had arrived. When we received the order we noticed we were STILL MISSING an item. They had only delivered 1 of the 2 nightstands I had originally purchased. I then called customer service and explained the situation AGAIN and was told the remaining nightstand will be delivered on 4/24. This entire order was originally confirmed on 3/17. By the time the last piece of my order arrives I'll have waited over a month. I don't understand where this issue lies but this was my very first time shopping at IKEA and it will be my last time. I am extremely frustrated and will not be shopping here again.”

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Posted 3 years ago

“Ikea has poorly constructed detolfs. They are imperfect and caused long hours of grief. AVOID BUYING FROM IKEA”

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Posted 3 years ago

“Paid $129 for delivery and the two laziest drivers showed up and could not even put the 4 flat boxes inside the door. Even though the delivery email said “drivers will not take their shoes off in Your home and will protect the floors” . THEY REFUSED TO PUT THE BOX INSIDE THE FRONT DOOR. No tip for you. Lazy!!!”

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Posted 3 years ago

“Cant really comment on their products. Placed an order 10 days ago and it hasn’t shipped yet. Come on Ikea you can do better.”

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Posted 3 years ago

“The worst service I have ever experienced, had my money since February, promised they could deliver in 1 go as we were getting works done on our flat and live 1hr 45 mins away, they then split the order into 3 parts and we decided to cancel as they could not fulfill their promise. we were assured that the refund would take up to 5 days and guess what 9 days later no money refunded. In short I would NOT buy any of their Chinese fabricated low quality products, including their meatballs. I was a loyal customer of theirs for the best part of 25 years, but not anymore. For anyone thats wants a tip I have decided to buy my Wadrobes etc flat packed made to measure through Fittingly, their service is much better than Ikea, marginally more in price, but British made and they deliver when they say they will. I just came off the phone with them and they have now assured me we will be refunded in a maximum of 5 days which shows that they were lying about the refund coming back to us when we asked for it 14 days ago. My advice don't spend any money with them!!!!!”

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Posted 3 years ago

“Do not even think of going here - ignored by the small number of staff who don't seem to know anything - product with incomprehensible instructions and NO WORDs!! Horrible waste of time”

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Posted 3 years ago

“FYI, this is a very short description of the events: 1st delivery date was not met, 2nd & 3rd promised delivery dates were changed last minute after agreed upon. on the 4th attempt they were late again, delivered 7.3 items out of 27 items ordered. The 0.3 is for the one third of a closet they delivered.... (rest of the closet to be delivered hopefully in 28 days following multiple calls to try and find out what is going on) delivery team had the nerve to ask for a high rating on delivery. after over 10 calls, multiple emails, and a lot of empty promises nothing has been solved yet. I guess in the end it was my fault, I picked Ikea to shop in.....”

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Posted 3 years ago

“Great store. + super products + fast delivery - minor bugs on website - the lack of purchase history (website)”

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Posted 3 years ago

“Absolutely horrible experience . Ordered items worth over 300 pounds . Waited for a month before I am told that half of items are not in stock and therefore would be refunded. When the remaining were delivered , a whole table was missing ! Only the legs came . Please go elsewhere . IKEA isn’t it /”

Helpful Report

Posted 3 years ago

“Customer service is just terrible. We called them to complain about manufacturing error on the leather sofa and we hav been waiting for twenty eight minutes to get someone to help us. Finally we got representative and explained her what is the problem,but she reconnected us to the other service representative who simply hang up. We called again and it was the same conversation when we told her there is a damage on the sofa, she put me on hold and after couple minutes hang up. The worst customer service experience ever.”

Helpful Report

Posted 3 years ago

“How difficult can it be to buy two office chairs from this company. Order placed online for two office chairs, arrive at the Tottenham store collection point on the 10th (50 mile round trip) but only one chair is available along with the arms for the other chair. The man handing over the delivery makes no mention of the fact that items are missing from my order. I take the one chair and additional set of arms home and call IKEA the next day to sort out the delivery for the missing chair - wait on hold for 50 mins whilst being tortured by ABBA played on a loop. Finally someone speaks to me and they confirm the missing chair will be delivered to my home address on the 16th, and a confirmation email is received from IKEA. Another email is received from IKEA today advising "So, we're just getting in touch to remind you that your order 1176333133 is still waiting for collection today - and we want to make sure it gets safely to it's new home". from their Tottenham Store. I ignore this email as I know the chair is being delievered from Peterborough on the 16th. Then later today I receive another email with an Invoice attached and the delivery date on the invoice is the 20/03/2021. I call IKEA Customer services to find out what I should do next; do I a) go to the Tottenham Store, b) wait in on the 16th as arranged or c) ignore a and b and wait in on the 20th. Customer services cant find any documentation on the system regarding the Tottenham pick up or the delivery date of the 16th and confirm I should wait in on the 20th. The only reason i ordered these two chairs in the beginning was because they were both available for collection on the 10th. If you want a stress free purchase do not buy any furniture online from IKEA unless of course you like listening to ABBA on loop and sitting on the floor until you furniture arrives. UPDATE: Ikea have just emailed me without warning confirming they have now cancelled the rest of my order. I now have one chair and two sets of chair arms I don't want. WELL DONE IKEA - STICK TO THE PORK MEATBALLS FOR EVERYONES SAKE PLEASE!!!”

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Posted 3 years ago

“BAD. AVOID Unbelievably, ridiculously, atrociously bad delivery. I ordered items worth close to 500 pounds. Got an email after like a month to say half of items not in stock- why wait that long to inform me? Why not simply grey out item on your website Items which were in stock were delivered of good quality but our table was not delivered. only 4 legs were sent/ What am I supposed to do with 4 legs and no table? use as giant chopsticks???And why is your customer service number 0900? Guys please use other companies. There are loads more out there. As for ikea- never again- well until the darn shops open, maybe.”

Helpful Report

Posted 3 years ago

“The worst service ever. Twice for the last month we made orders in IKEA Austin, TX, and both were like total failure. Their drivers can't normally call, they use some strange app for calls, shich is probably work very bad. We were staying home the whole day waiting for delivery, and then they send email that delivery was cancelled due to us not be at home, because they couldn't reach us to two phone numbers. Crazy. Second time we made the order, they just forgot to deliver 1 item of 4, lost our sofa somewhere and we claiming they did deliver it to us. When their mistake was proven, they made us wait another week to deliver our sofa. We were waiting again, but they just didn't deliver it again. When we called to customer support line, they just told that our delivery was rescheduled due to some reasons, but nobody even tried to get us know it. No call, no email, nothing, just silence and no ordered sofa. I do not recommend anyone to buy anything there. The worst experience. IKEA US can't work, and it's a pity comparing to their service in Europe, where we lived before and we buying there often. Here in US we for sure will find another furniture store.”

Helpful Report

Posted 3 years ago

“Really bad service. Order placed on December 2020, re-scheduled 3 times, delivery book for 2nd time in a row fails, items partially delivered and not even a prior contact to solve nothing. Only after being contacted, they re-scheduled delivery. 3 months later still waiting for my order, paid in full already since ordered.”

Helpful Report

Posted 3 years ago

“Second time in a row I’m getting a disappointing service from IKEA. Delivered wrong shelves unit, took ages to get through the costumer service just to be told that to replace will take two weeks of waiting. I’ve paid £40 for delivery and for what? First time I just had to give up as no one would pick up the phone. Horrible service, broken units, wrong furniture delivery. Very disappointed”

Helpful Report

Posted 3 years ago

“My Amazing Ikea Adventure! Some statistics and a summary to start. Ikea have messed me about since December, and I still do not have the sofa I want, in fact I have quite the opposite. Let the comedy show begin. Total number of phone calls: 11 Total time on phone: 10hr 23mins 39secs Total number of delivery days: 7 (6 have failed, 7th is yet to happen) Total time wasted: 58hr 35mins 52secs Read below to find out just how Ikea can mess up a sofa delivery so badly I have had to spend this long sorting it out. Some may wonder how hard it is to get a sofa from Ikea, a company that has made it big by selling and delivering things such as sofas and beds etc. After years, you would think that they could get this process correct. Let's look at my adventure and find out. Firstly, me and my partner order a sofa from Ikea on 29/12/2020 - we took measurements before ordering and thought it should fit up the stairs, but we knew that if it didn’t then the compact version would. Knowing Ikea's exchange policy, we thought it was worth a shot. This order was placed on December 29th, the sofa arrived January 12th and unfortunately, though not worryingly, didn’t fit up the stairs (by less than an inch!) We had received emails confirming both the delivery date and the payment. Now this is where things get interesting. I called Ikea on the 16th of January and after 48mins 5sec I decided to call back another day as I had had enough of listing to ABBA by that point. I have time tomorrow, so I'll try again then. A few things came up that delayed me calling again for a day or two. Total time on phone: 48mins 5secs Total time wasted: 48mis 5secs On the 19th, I called Ikea to inform them that I had tried to fit the sofa up the stairs and that I had taken the plastic packing off to remove the arms and back of the sofa to lighten it. I was hoping that the lighter sofa would be easier to move and fit up the stairs now - it wasn’t, so I informed Ikea that I would like to swap for the compact version (this is the klippan 2 seat sofa, and klippan 2 seat compact sofa) I was told this would be no problem at all. I asked them if they could drop the new one and collect the old one at the same time to save petrol and make it easier for all involved! Ikea agreed this would be ideal for them too. Alas, we then hit a brick wall - our address was not on their system...an address that they had just delivered a sofa to. I was told to call back after the next 48 hours as it will have been added to the system by then, I was given a case number for that so that I could have an easier phone call next time. This phone call lasted for 1hr 1mins 33sec, about 30 of which was spent waiting for someone to answer. Total time on phone: 1hr 49mins 38secs Total time wasted: 1hr 49mins 38secs I phoned back on the 23rd and was told that the address had indeed been added to the system and that we should be getting the old sofa collected and new one delivered on the 06/02/2021. This phone call was relatively painless, the lovely lady on the phone also checked the sofas were the correct ones on the system for the collection and the delivery. We received an email to confirm all of this, it stated on it the start date and the items to be returned and delivered. This call lasted 53mins 29sec with Christine M. Total time on phone: 2hr 43mins 7secs Total time wasted: 2hr 43mins 7secs I waited in on the 6th and no sofa arrived. Neither me nor my partner could remember for certain at the time if it was coming on the 6th, so we waited a day or two...still no sofa. I then rang to find out what was going on (this was the 8th of Feb). During this phone call, to the best of my recollection (as this was now a month ago) I was told that there was some issue with the address that needed correcting which was why they hadn’t delivered it on the day they’d given. However, we received no email, phone call, letter, or communication of any kind to tell is about the issue! So, I waited in all day like a lemon for a sofa that was never even coming. Upon concluding this phone call, I was left under the impression that this was now sorted and that the sofas would be collected and delivered on the 21st of February instead, and again, received an email to confirm all of this. This call lasted 1hr 24min 28sec with Bethany T. Total time on phone: 4hr 11mins 35secs Total time wasted: 16hr 11mins 35secs (+12 hours for waiting in all day) Onward we go to the 21/02/2021. (Oh, boy!) I wait in again... for no delivery. By this time, I have had enough of calling Ikea and listening to poor quality Abba tracks in the same order, repeatedly, for 30+ minutes before even getting to speak to someone. As such, on this occasion, I asked my partner to call for me on her next day off from her very busy job as a Healthcare Assistant, looking after the vulnerable at this dire time. She called them on the 25th of February and was told, for the first time, that they could not take the sofa back due to it being out of its wrapping! She was also told that the reason the delivery hadn’t appeared on the 21st, was because it had been rescheduled as they didn’t have the sofa in stock. My partner then rang me while I was at work to tell me what had transpired. At which point, I called Ikea (again) straight away to set the record straight and sort out this massive mess. I was told that the information my partner had been given was in fact incorrect, and then the woman I was speaking to proceeded to try and help me solve our reoccurring issue. She triple-checked which sofa was being collected and which one was being dropped off; then made sure there was indeed another date for delivery, informed me that it would now be delivered on the 27th of February, that there would be no issues at all this time and all was sorted now. On this occasion, we did not receive an email to confirm. My partner was on the phone for 34mins 33sec, and I was on for 45 mins 53secs. Total time on phone: 5hr 32mins 1secs Total time wasted: 29hr 32mins 1secs (+12 hours for waiting in all day...again) So, the 27th comes around and (Can we guess the running trend here?) no sofa turns up. So, I waited all day, just in case, and then I called on the 28th to find out what had happened this time. I was told that they had simply changed the date again without telling us, so I asked for them to make sure I received an email to confirm the date, which was the 2nd of March. At this point, I also asked what kind of compensation I may receive for all the trouble I had been through up until then. Unfortunately, I was told the most the Ikea caller himself could do was knock 30% off, and to be honest, I didn’t feel that this quite covered all the stressful hours of phone calls and days of waiting in. Consequently, I asked if I would be able to speak to a manager to which I was told this would be no problem and that a manager would call me later that same day and my phone number was taken. This call lasted 41mins 51sec with Nathan M at 11:48am. Total time on phone: 6hr 13mins 42secs Total time wasted: 42hr 13mins 42secs (+12 hours for waiting in all day...again, again) Later that same day (28th of Feb) at 6:32pm, I had still received no call and knew that the helplines closed at 7pm so I called again. For the first time, there was no 30-minute, crackly ABBA concert before getting to speak to someone! I nearly dropped my phone in shock as my call was answered immediately. Once again, I explained the situation and gave my order number and asked why I was yet to hear from a manager. It was explained to me that there are 3 call teams, and some have different procedures, but normally it would take 48 hours for a manger to make a call-back. However, he understood that my situation was somewhat complicated and that he would look into it. He chased up the person I had spoken to most recently and also sent an email to his manager to arrange the call-back. He ensured all was well as he didn’t want me to have to call back yet again. This call lasted 18mins 45secs with Richard. At 7:02pm, I received a phone call from Richard again to inform me he had been sent an ‘out-of-office' notification until Tuesday 2nd of March. The day the sofa is going to arrive. I thanked him for informing me of this, and for actually updating me when he found out new information, unlike any other time previously. This call lasted for 39secs. Total time on phone: 6hr 33mins 6secs Total time wasted: 42hr 33mins 6secs Now, we arrive at the 2nd of March, and by 3pm there was still no sofa. It was a lovely day outside, the first proper day of sun we’d had recently, my partner had a day off work, the worst kind of day you’d want to spend waiting for a delivery. We needed to go shopping (pretty badly), so I thought I would call Ikea and see what was going on and find out when the sofa was going to arrive, if possible. What I found out may shock you...(Dun, dun dun!) Please do not read on if you are weak of heart - Jump scares are instore. The sofa had been blocked from being sent! The reason for this was explained to be that there were so many case files opened on my order they wouldn’t send it, and once again, no one let us know about the issue. The man I spoke to on this phone call informed me that his colleagues shouldn’t have opened new case files for each call but should have simply added to the original case and if that had been done, none of this would have happened. He proceeded to try and unblock the order and eventually succeeded, I then asked about my call-back and was told that manager call-backs can take a long time and are very hard to arrange and that he had no idea when it’d be. I waited on the line while he tried to get a manager. We had been on call for 2 hours by the time I finally asked if he had all the information for the call-back and could continue without me on the line, he told me I could leave it with him. I was then told that the new delivery was the 6th of March. I left this phone call very unsure about whether this person had a clue what they were doing, he had sent us an email and the receipt on the email didn’t quite make sense to myself or my partner but it had the right date so we decided to wait and see, as this should all finally be sorted out and over with. This phone call was 2hr 2mins 46secs with Alex O. Total time on phone: 8hr 35mins 52secs Total time wasted: 56hr 35mins 52secs (+12 hours for waiting in and window-watching) I am writing this on the 4th of March, two days before my sofa is supposed to arrive, and I can already tell you that I couldn’t have been more wrong about this being sorted and over with. What could Ikea possibly do to make this worse, I hear you ask? They can’t have done anything else before even delivering the sofa, could they? Yes, yes, they could. Apparently, they could let me know at 7am that an Ikea delivery will be with me in an hour. Out of so many days that they were supposed to come, they turn up on the one day that not a single person has even mentioned. But regardless, surely this is good, right? My sofa is going to be here, who cares that its early? Well, I would usually agree with that. Except when the drivers knocked on and told me they were delivering, I told them they were also meant to be collecting and they had absolutely no idea what I was on about as they’d only been contracted to a delivery. Sod it. “Just bring the sofa in and put it there for now”, I said. Now, this is the icing on the cake, the final straw on the camel's back, the 100,000,000,000-lotto win. These two men bring the sofa in and it is the exact same one that I am trying to send back... because of course it is, I’m dealing with Ikea here... SO, I called again today (4th march) at 8:32am and explained all of the above to the lady on the phone who has now arranged for both the unwanted sofas to be collected and the one that we actually want to be delivered. She also chased up the manager call-back and was unable to find anything but assured me that she would email me or call me back once she had found out what was going on with that and assured me that this would be before 4:30pm as that’s when she finishes work, it is now 6:38pm and no email, no phone call. This phone call lasted 1hr 47mins 42secs with Michelle K. Total time on phone: 10hr 23mins 39secs Total time wasted: 58hr 35mins 52secs Safe to say that at this point, I honestly don’t know what Ikea could to make this absolute disgrace of a situation up to my partner and I since it has caused a great deal of stress and irritation, and also cost us a great deal of time. This is still not sorted and has wasted my partner’s booked annual leave, in which she’d hoped to relax a little away from a hard, stressful job as a Healthcare Assistant in a Care Home working 12-hour shifts. Don’t forget about it costing me hours of my life I will never get back, being on the phone to them constantly to sort this out when I shouldn’t need to be. During writing all of this, I found an email from Ikea on the 3rd of March that I now understand was about the sofa delivered on the 4th of March this seems to have been arranged by Carole M, who as far as I know, I have never even spoken to, so God knows who has messed up this badly. FYI – I am dyslexic so through typing this out my English, spelling and grammar may lack in places, and I have done my best to accurately relay the events exactly as they happened. All the times and dates are taken from phone records and emails we’ve received, as well as the names of those who we spoke to. However, the totals were worked out as best I can and may not be exact, but they do give an idea of how long I have wasted on Ikea over the last month or so. More importantly, how much of my time Ikea has wasted.”

Helpful Report

Posted 3 years ago

“Customer service at Ikea is non-existent. I have tried to place an order with them for over 10 weeks and because of my home location, I cannot take direct deliveries. I have gotten misinformation and incorrect advice from customer service about how to proceed. All together a terrible experience which has yet to be resolved.”

Helpful Report

Posted 3 years ago

“Have been trying to get a new sofa for over a mounth have had to call 5 times so far! Waiting and listening to poor quality abba for over 40 mins each time. On one of the calls i was given incorrect information and on another call they booked the wrong thing all together. So of the 5 people i have spoke to 3 had an idea of what they where doing and 2 of them need to be trained, ikea clearly neglecting to train there staff, as i write this i am on hold waiting to get though so i can either get my sofa or a compleat refund, and after all the stress and hestle i wont a good amount off by way of an apolligy from ikea for the hours i have spent on hold the hour or so i have spent actually talking to people and the 4 days i have spent waiting in for my delivery. Ordered this in december and let them know about the change a few days later.”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Ikea Reviews