Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,616 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

Questions

Metrics

1.5

Based on 1,616 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Ikea made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service at Ikea is terrible. I am not in the habit of writing bad reviews! I place an order with the help of an agent and the order was accepted. later I got a message that my card was refused. My credit card company said they had no record of the transaction. I called again and went through the whole process and this time asked the Rep to be with me on the phone and sure enough I got a second message. Then the Rep tells me after two plus hours on the phone that this problem has been happening a lot this past week. So I asked for someone from their Resolution desk. She told me to wait for three days and try again and if I have the same problem to try again with a different card three days from then. When I explained that that was not a very good solution - she told me that I was not forced to shop at Ikea and I could take my business elsewhere. That is what I did!”

Helpful Report

Posted 3 years ago

“On our first visit after driving 2 hours to get there we were sold cabinets that had been discontinued. After another 2 hour drive we had straightened out that issue but we’re told we had to come back again once we received our order to return one of the original cabinets. Finally we get a message saying our order would arrive on Monday the 24th, however we only received half the order. We were then given 2 more delivery dates that did not show up, we called and were told we need to contact the shipping company. The shipping company said they never picked up that order. We called IKEA again and were told we would get a call back with a new delivery date, 5 days later no call and on the web sight it said the order was canceled. So another 129 mile trip to Charlotte was told by the kitchen design manager Sam they had it in stock and would take care of it rite now. Finally problem solved, nope. Sam brought the order to me I asked is everything here he assured me it was. My stupid mistake was not checking it, when I got home and brought the order into the house there were 3 items missing. I have been lied to several times by people in the store as well as by customer service. Save yourself the grief and go someplace else! I will be returning the entire order.”

Helpful Report

Posted 3 years ago

“On hold for customer service - 1 hour Products not in stock Damaged products. If I could give zero stars I would.”

Helpful Report

Posted 3 years ago

“I promised not to buy from Ikea anymore. I had to return a product, so I checked the policy on the website, which says you are eligible for a return up to one year. I called customer service twice to make sure that I will get the refund on my credit card. Within one week of the delivery, I returned the product. They did not refund it and said the only way is to get a refund by an IKEA gift card. I accepted, but again it took about 20 days to get the gift card. I had moved to a new place with no furniture, and I had to postpone everything just because they are not committed to what they said.”

Helpful Report

Posted 3 years ago

“Looks like a scam. Ordered a flottebo sofa online. Only 2 parts were delivered. For the rest of my order no one can give any even approximate estimations. Also I don't know how to return the parts I already have. Customer service is terrible. No one can help. Absolutely. Online help just ask you to call their number.”

Helpful Report

Posted 3 years ago

“Took table back to IKEA using their Buy back scheme. Table was immaculate, never used as too big. Not a Mark, not a scratch. The female employee decided, without even examining the table that it was not in a as new condition but in a good condition this lowered its value. It is impossible to make any assessment without examination. Yet the female employee made her decision without any examination whatsoever. I do not recommend this service and I won’t be using again. .”

Helpful Report

Posted 3 years ago

“I bought a sofa from the Cardiff store this week, a really nice yellow landskrona. The actual sofa is amazing, and the people in store were so helpful that I’m a bit sad to have to put a 1* review. But on delivery, the sofa turned up completely ruined. They warn you beforehand that there may be a few nicks but I wasn’t expecting something that made the sofa look like it had come from a skip. I’d recommend the Cardiff store as they’re really great in there - just don’t use the awful third party delivery service they offer!!”

Helpful Report

Posted 3 years ago

“It's natural to wait too long, and waiting for a return turn via text or app doesn't work either. I don’t know what I made this for confusing They don't work according to the manuals they write.”

Helpful Report

Posted 3 years ago

“mncxzncmxznc”

Helpful Report

Posted 3 years ago

“Will never go back. Franticly lost. Frightening. Stupid design.”

Helpful Report

Posted 3 years ago

“Terrible experience with the delivery service Ordered a couch worth $700. Received a message in the morning saying that it should be delivered between 11am-3pm. Waited the entire day to know that the delivery failed at 7:30pm. Tried calling IKEA customer service multiple times during the work hours to track the status but nobody to answer. I don’t know who to get in touch with or what to do about this. Terrible experience!”

Helpful Report

Posted 3 years ago

“Do not buy Utlangan outdoor decking, it warps after it’s installed, and it happened in less than a week! I posted a bad review about it and they asked me to bring it in to have quality checked. Customer service told me it’s from water exposure (there was no water exposure) or sun exposure (this happened, it got up to 80 deg outside). I installed this decking over a perfectly good, level concrete patio for a more appealing look. Soooo, they make outdoor decking that can’t be outdoors 😡😡😡 And at $3.50/sq ft it’s not worth the hassle!”

Helpful Report

Posted 3 years ago

“Can't say that I'd ever return here to shop. We walked into the store with the intention of shopping for a new stove/oven. The so called "store directory" hanging overhead said that appliances were on the 2nd floor, department 5. Ended up walking around in circles not finding department 5. Asked two different store employees where this department was and were directed to the 1st floor. Again, no luck on the 1st floor and directed back up to the 2nd floor. Obviously some of your employees must get lost themselves in this store. We managed to find departments 8 thru 28 but never departnent 5. It may very well be in there hidden up there somewhere between the maze of isles and walls but it'll always be a mystery to us! Who was the genious who came up with this floor plan? It's a disaster waiting to happen. I got fed up trying to find Ikea's mysterious appliance department and gave up. We managed to escape the store, and were forced to use an alarmed emergency exit (because at least they were properly marked!) Here's a novel idea! Place a "REAL STORE DIRECTORY" at the main entrance with a floor plan/map of how to get to a certain departments! Or, rent the store out during the Halloween holiday as a haunted house to get lost in. The kids would love it!”

Helpful Report

Posted 3 years ago

“I purchased the soderhamn sofa, 5 pieces on 11/9/19. One of the cushions lost its padding, it went flat and I have to sit on a slope......I have been trying since 4/18/21 to resolve this. I asked could I please purchase the padding, thats all I wanted....I was told I don't have to do that. I'm under a 10 year warranty. We will replace cushion. I told to send photos of damaged cushion. I did this multiple times.....I've spoken to 5 different representatives, I'm getting nowhere...I was hung up on twice....I'm very surprised at Ikea I had no idea this is how they operate....I'm beside myself I really don't know how to handle this.....the worse customer service ever!!”

Helpful Report

Posted 3 years ago

“My first experience at IKEA will be my last. Saturday, March 20, 2021, I drove an hour and a half from my home to IKEA. I was so excited for my first time, as I am a huge lover of interior design and home decor. I went in after some research looking for some clear dining chairs. I fell in love with the TOBIAS chair and had my mind set on getting them. I looked on the website that morning to confirm they were in stock before my drive. After walking through the showroom and grabbing some additional cute things, I went to go and grab the chairs. I find the aisle and bin only to find bottoms and not the tops. I look around to make sure they weren't misplaced and go and ask a team member for help. I looked again on the website, where it showed there was still availability for them. He looks at his tablet and it shows inventory on the chairs are 14. He walks me down the aisle and says, someone might have bought them and forgotten the bottoms that more chairs would be in on Monday. Disappointed, I returned to the showroom to see if any other chairs would work. I saw about 6-7 of the clear TOBIAS chairs on the floor and thought I would ask another team member if those can be sold since I made such a far drive. Again, to my disappointment, floor models cannot be sold unless they are discontinued. She said they can be ordered and shipped to my house, to go back to the self-serve warehouse and have someone build an order for them. I spoke with a manager, who waived the delivery fee, and said I can come pick them up the next day, Sunday, at the store, that they were getting another shipment. So, one person told me Monday, another told me Sunday, the website shows availability on the chairs, and the inventory on the team members tablet showed availability as well. There is so much inconsistency. So, I go ahead and have the team member order the chairs for me to ship to my house since it was a far drive for me. The team member guaranteed the chairs would be delivered by Monday. I hadn't checked my email until Monday morning, to see an email from IKEA, excited, hoping it was shipping details. No, it's an email from SATURDAY, the day I put in the order, stating they are out of stock. The day the team member ordered them for me. So easily my money was taken but they weren't even available. AND to this day, I’m still waiting for them to return my money for them. I am appalled, disappointed and so unsatisfied with my experience with this company. I will never recommend or shop here ever again. Ever. This is so ridiculous.”

Helpful Report

Posted 3 years ago

“I have called Ikea customers twice in the last two weeks. After waiting on the phone for an agent for OVER three hours, the agent lied to me by telling me she cancelled my 380358835 order for me and that I would get a refund, Ikea sent me the order anyway. SUCH A SCAM. IKEA is the worst ... the VERY WORST company to buy from or do business with. Buyer beware. They run a fraudulent company selling cheap products and they have NO customer service. There is no email or chat feature so you are forced to be on hold for a half of a day and get NO results.”

Helpful Report

Posted 4 years ago

“No items in stock that we needed. The store looked like a run down Walmart. Nasty. 2 registers open. Lines extra long. What's wrong with this store. You would think it being the only one around Charlotte that it would be amazing. Cashier monitor at self checkout obliviously doesn't like white people. Rude. Racist. Also don't order online. I waited 4 weeks and finally had to cancel. They need to get on board with customer service.”

Helpful Report

Posted 4 years ago

“On 3/17 I purchased a dresser and two nightstands. When my order arrived, I only received the dresser. I called IKEA customer service and explained that I was missing two pieces of my order. The gentleman I spoke with said I should be getting a call from the delivery company as they were going to check to see if the rest of my order was still on their truck. I never received a call, so I called customer service again. This time I spoke with a woman who let me know they would be sending the rest of my order and it should arrive by 4/9. She placed me on hold to see if they had any earlier delivery dates and the call disconnected. I never got a call back. My partner ended up calling and explained the situation again and was told the items will be delivered on 4/19. I received an email yesterday (4/15) stating my order had arrived. When we received the order we noticed we were STILL MISSING an item. They had only delivered 1 of the 2 nightstands I had originally purchased. I then called customer service and explained the situation AGAIN and was told the remaining nightstand will be delivered on 4/24. This entire order was originally confirmed on 3/17. By the time the last piece of my order arrives I'll have waited over a month. I don't understand where this issue lies but this was my very first time shopping at IKEA and it will be my last time. I am extremely frustrated and will not be shopping here again.”

Helpful Report

Posted 4 years ago

“Ikea has poorly constructed detolfs. They are imperfect and caused long hours of grief. AVOID BUYING FROM IKEA”

Helpful Report

Posted 4 years ago

“Paid $129 for delivery and the two laziest drivers showed up and could not even put the 4 flat boxes inside the door. Even though the delivery email said “drivers will not take their shoes off in Your home and will protect the floors” . THEY REFUSED TO PUT THE BOX INSIDE THE FRONT DOOR. No tip for you. Lazy!!!”

Helpful Report

Posted 4 years ago

Ikea is rated 1.5 based on 1,616 reviews