Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

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Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

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“Bed frame with the drawers underneath is impossible to put together. You will be missing pieces and it will break while you are laying in it. Don't buy anything from this store you have to assemble. Also, their robes and towels fall apart after the first wash.”

Helpful Report

Posted 7 years ago

“Fintorp Rails... ARE TO BE AVOIDED. The designer of this product has/had NO IDEA how to create a hidden mounting system. I have installed hundreds of different hidden mounting rack and rail systems for clients, and this one is just a waste of money, time and material. The series needs to be redesigned.”

Helpful Report

Posted 8 years ago

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Posted 8 years ago

“Absolutely diabolical. Firstly my delivery wasn't delivered on the agreed date . The assembly company then didn't turn up on the agreed date . Once assembled the drawers didn't shut on one four drawer malm and both of the two drawer chests . I then spent an hour on the phone to IKEA trying to sort out replacements . Then another call to the assembly people to get them to disassemble before I could arrange redelivery . Rang back an hour later only to be told the items are out of stock anyway. Items were delivered to neighbour today even though i was in so disassembled items not collected. When I phoned the driver he refused to come back and said if I had a problem to complain ! I was advised he had been told to turn around and come back to me but he didn't . One box was also damaged and the corner of the two drawers chest is now damaged so have to wait for another one to be delivered on Wednesday and for the faulty items to be collected. I will now have to wait to have them reassembled as well and I can't reclaim the charges for disassembly and reassembly costs until the job is completed . I have wasted so much time waiting in and making phone calls it's ridiculous . I was going to order my kitchen from ikea but after this I will certainly not be ordering anything from Ikea again !!!”

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Posted 8 years ago

“5th circle of hell! Avoid at all costs. Staff a poorly trained nightmare of no help or use to anyone, will not find items and give them to you but will instead send you contninuously around in circles. You'd think they were trained to be as unhelpful as possible. Staff are poorly trained. Every single person I spoke to was from overseas and couldn't understand english properly. No air-conditioning, you are sure to pass out in there. Avoid this Croydon Ikea! Go to John Lewis in Purley Way, Croydon instead- a much more pleasant experience. Ikea is now very expensive £££ (John Lewis prices) but the quality of items and service are as crap as always. When everything was cheap its almost acceptable, but not at these prices. You wont find items your looking for that you've seen online. Go for click and collect if you must buy from them- items are left all around the store and the staff won't get them for if you ask, but send you walking around in circles instead. An expensive and infuriating waste of time. Expensive and rubbish. Avoid.”

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Posted 8 years ago

“Called customer service to get an order problem resolved and waited 60 minutes for someone so far, and still waiting!! Extremely poor telephone and customer service!”

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Posted 8 years ago

“I went online and ordered a bookcase. In putting in the order, he site asked me to sign in or register. I registered. I tried to order something else (chair cushions) and it went into the cart. When I went to the cart, the bookcase was not there. Bottom line, there were two carts and I ended up inadvertently ordering two bookcases and no cushions. Without realizing I completed the order and realized when I saw the receipt online that there were 2 bookcases and no cushions. I tried to access the order but there was no way evident that I could do that. Poor web design and not customer oriented. I called customer service and they told me there was no way to modify the order so I would have to cancel. They also told me that if I canceled, that I would be liable for the shipping charges ($175). They also told me it may take 24 hours to cancel, by which time it may be shipped. I had customer service on the phone! Why?! If I could rate a zero, I would!”

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Posted 8 years ago

“First I'd like to say that I personally went to the IKEA store in Charlotte NC and I had a wonderful experience I purchased the MALM bed frame and slats and it took me a few hours to put together but I had all the pieces only needed a hammer and a screwdriver . Being as tho I am a female I put it up all by myself and it was very simple . Easy directions to follow ! I love ikea and will be purchasing from them again, hopefully I will have the same experience I had with the bed frame ???????? Never tried delivery ???? but I would highly recommend if you can go to the actual store GO !! It's amazing . Thanks IKEA !”

Helpful Report

Posted 8 years ago

“Never deal with Ikea. I mistakenly thought joining the ikea family might truly bring some benefits. There are none to be had. Ikea really has no idea about customer service and staff training. If they offer cheap products you will pay the price in frustration from dealing with their stuff ups, wrong information and completely incompetent staff. I went to the Tempe store in early September. I compiled a list of items i wanted to purchase. As not everything was available at the time and i was told i couldn't order online i delayed making the purchase. I was told i would have to come back to the store. I returned in early October to the store. This time I found out from the same employee that i initially spoke to that being from Wollongong i could have actually ordered online! Where was this vital information before i made a second trip all the way to Sydney? Failure number 1... I ordered over $2600.00 worth of furniture from the Tempe store to be delivered to Wollongong. I also purchased over $150.00 of smaller items while there. Initially my order was delayed and i received no response to my emails for several days. Finally i took the initiative to call the store and ask why nothing had been done. They told me that they had sold out of the lounge I ordered over the weekend of the 8th/9th of October. This is Failure number 2 here.... I had placed my order before the weekend so it should have been processed and the stock put aside for delivery! As they sold out of the type of lounge i wanted I was told i would need to wait until November to get that lounge or i could order another they had in stock. I decided to spend an extra $150.00 and ordered a lounge that was in stock to ensure that i could get the furniture delivered on time. I was verbally told over the phone the furniture would be delivered on the 22nd of October. This date was also sent to me in a confirmation email. However after waiting all day at home i phoned ikea. After being transferred to various departments and being on hold for a combined total of about 30 minutes I was given the news that the date i was given and the date given to their delivery company were one week apart meaning my furniture wouldn't come until the 29th of October!!! Failure number 3....... No amount of reasoning with their untrained and incompetent staff could yield any result other than being told i can wait for it or cancel my order. Really? They can't do more than that? No discount? No coupon to apologize for their error? Not even just delivering the items when they said they would? I now despise Ikea and everything it stands for: stuff ups, wrong information and completely incompetent staff. Do yourself a favor: shop with the local furniture and household goods retailers. They may cost a little more but the time you'll save and the frustration you will avoid makes it worth every dollar.”

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Posted 8 years ago

“If I could rate ikea a zero, I would. Terrible service. Daughter ordered many pieces I'd furniture and the delivery guys were saying that ikea screws everyone and won't back their deliveries. I called ikea and they just said we ordered online, so can't get any service and then put me on hd for an hour because I was so mad. They were rude and didn't care one bit that we needed help with assembly. Said it was our problem. I would never ever ever use ikea again”

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Posted 8 years ago

“Great service, excellent products!”

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Posted 8 years ago

“IKEA customer service is the worst I ever experienced. When a panel broke during assembly due to the poor quality of it, we called Ikea to have it replaced. Since pieces have no code there was no way we could identify it via phone, so the woman asked us to tell her the page and the exact step number when the panel first appeared. We did, page 16, step 17. We repeated that three times. The piece was supposed to be coming on Tuesday. I took a half day off work to receive the delivery. The driver called at 3 saying he would be there in 20 minutes, but he never showed up and shut down the phone. After 40 minutes wait on the phone, I finally managed to speak with a customer service operator, and she said the delivery company had finished the delivery for the day, and they would deliver the day after. So, 1 day later than the day they should have. All this happened without a single apology from the customer service operator, and she actually raised her voice with me when I pointed out that due to the lack of professionalism of the partners of THEIR choice, we were going to have a big problem, because we needed the bed to, guess what, use it!!! Finally the item was the Wednesday, yesterday. Today I looked at it and: surprise!!! They delivered the wrong piece!!!!!!! My boyfriend has spent 45 minutes on the phone, and then Further 20 to be able to make the person understand what the issue was, and it turns out that they got the wrong piece because the instructions the customer service has, are different than the instructions I have!!!! So my telling her page 16, step 17 was completely useless!!!!!! What a useless customer service!! Now we are going on holiday and we will leave with pieces of furniture we can't assemble all around the house, with a friend coming here to stay for a few weeks, and no bed to let her sleep in! I will have to let her sleep in my bed, and don't know how we will do when we come back until we receive the piece, if we ever will be able to receive it, which now I doubt!!!! What a huge waste of time and energy, and health as well because all this is adding up to a very stressful time I've just had, and makes everything worse! Thank you IKEA for the worst customer service ever experienced in my life. You will never see me again, surely not online, and I hope all people open their eyes. I'd rather sleep on the floor instead of giving my money again to such a company!!!!!!”

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Posted 9 years ago

“VERY VERY POOR. Delivery date cancelled on the day then the reschedule date nothing shows up. now no news on when it will be delivered. DO NOT ORDER FROM IKEA. On hold for over an hour and they couldn't even help us. NEVER EVER AGAIN”

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Posted 9 years ago

“I had my first delivery from Ikea today via the company Breeze Mount and based on the experience I shall NEVER order again...I had received a text telling me to expect a phone call an hour before delivery time but my call only came 10 mins before they arrived. When I expressed my dissatisfaction about this to the delivery guy he became rude and very aggressive on the phone. He threatened to not deliver the goods and return them to Ikea (as a failure to sign for the goods) for which I would have to pay a fine. When he arrived his attitude was so aggressive and threatening that my young daughter was attempting to phone the police as we were alone in the house. This is an absolute disgrace and i was left feeling very shaken and intimidated”

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Posted 9 years ago

“Worst delivery service I have ever used. After waiting a whole day for them they delivered one item of the three ordered. No explanation as to where the rest of the items are. Items reordered I have spent the whole day waiting and no one has bothered showing up.”

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Posted 9 years ago

“I was texted the time of my delivery Yesterday. I was told it would come between 7-11am, which I thought was great. This morning I was rang at 7:30am by the delivery man, telling me he would be here within an hour depending on traffic. It is now 3:30pm. No delivery man, I can't get through to him, and I'm listening to ABBA music on hold trying to get through to customer support. I would have understood if he had been an hour or two late due to traffic this morning, but I've been waiting all day. Never am I ever ordering anything from Ikea online!!!!!”

Helpful Report

Posted 9 years ago

“I had a wardrobe deliver by store, assembly team who I have no issue with, came to assemble wardrobe 2 wks after delivery and found 4 damaged parts, assembly team told me they had to charge me a failed assembly charge of £25 which would be refunded by ikea. I contacted customer services who said to e mail copy of failed assembly invoice which I did and they would arrange delivery of the 4 damaged parts 2 days later. The delivery came with only 2 parts on the van (2 shelves missing) and again these parts were damaged. Again I rang customer services who said they had cancelled the parts without informing me as they were out of stock, it would be 10 days before re delivery. I told ikea that I wasn't prepared to wait 10 days and told them to collect wardrobe and give me refund. Collection was arranged for 7am-7pm time slot 2 days later. They rang me on day of collection at 5.30pm asking to arrange day for collection which was already arranged for that day!! The person was very unhelpful on the phone but anyway collection was again arranged for 2 days later. When the collection team came I noticed on invoice that they had the 2 shelves that had not been re delivered down to collect, I informed the drivers who said that they would have a record of this at call centre and I would be refunded within 2 days. After these 2 days had passed and still no refund I again contacted customer services to find out where the failed assembly and refund of wardrobe where, they informed me that 2 shelves were missing and that due to this my refund hadn't been issued. After an hour on the phone to customer services they said that my refund would be issued and someone would call me back within an hour to confirm this which they did not do. I rang again the following day to be back to square one as they had not issued refund and had to explain the situation all over again. After yet another hour on the phone they admitted they were in the wrong and would issue my refund, which I am still waiting for, ikea will NEVER get my business again!!”

Helpful Report

Posted 9 years ago

“Was originally impressed when I got texts confirming delivery date and time. My order was scheduled between 1-5pm. Arrived 7.30pm. Muddy footprints throughout the house and they delivered an extra mattress that I hadn't ordered. I kindly informed the driver who shrugged his shoulders and said you have two now and refused to take it back. No copy of what we had signed for was left and no apology offered. It was down to me to then contact IKEA to inform them. The mattress is worth £250 so it was in their interest to get it back, not mine. They would not collect it at a time that was convenient to me, even though it was their mistake. I felt angry that I would have to sacrifice my time to wait for a time that was convenient for them. Was told they would ensure the collection was between 7am and 1pm. They called me at 1pm and finally arrived at 3pm to collect the mattress. My whole Saturday wasted for their mistake. I am extremely and annoyed and frustrated. Read these comments IKEA and improve. I love your products, but your delivery service is ruining your reputation. Don't give a time slot if it cannot be fulfilled, or at least ask the driver's mate to advise the customer that they are running two hours late. It's not rocket science!”

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Posted 9 years ago

“DISORGANISED!!!!! DO NOT ORDER ANYTHING FROM USELESS IKEA BEEN HOME ALL DAY FROM 10am till now it's 20:30pm And NO DELIVERY OF A WARDROBE. I THINK THEY ARE THE WORST GREEDY COMPANY WHO HAVE NO RESPECT FOR CUSTOMER SERVICE. WHEN YOU PAY FOR A SERVICE YOU EXPECT QUALITY BACK. I AM GOING TO TAKE THIS MATTER FURTHER. I TOOK AN OFF DAY FROM WORK FOR A DELIVERY THAT WILL NOT ARRIVE . This is the worse than a poor service . You don't deserve a star at all!!!!!! I will not recommend their delivery system , I was put on hold for over 45 minutes. Am not putting this to sleep. What an inconvenience. Could have done my own collection . I repeat DO NOT USE THEIR DELIVERY , Pooor Pooor poor service !!!!!!!!!!!”

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Posted 9 years ago

“Upset and very disappointed. I have been waiting for our corner sofa. When it came first time they sent the sofa with the wrong corner but clip attachments were correct. Next they came again after 3 months. Delivery men are the dumbest too many mishaps. communication lacking or don't care. Again opened all the boxes put it together just to find out they have done it again. Now waiting again delivery was meant to be last week. The delivery men had run out of time now have to wait for weeks, no apology from ikea or contact. Have wasted so much money on relentless phone calls. Time off from work. Waiting again????”

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Posted 9 years ago

Ikea is rated 1.5 based on 1,601 reviews