Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

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Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

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“My Ikea website shopping experience... Find a wonderful product, Get excited and look forward, It says available for home delivery, It says add to basket, It must be in stock if I can do this! Go to the basket, Continue to checkout, Nearly there, the excitement increases! Input LN Lincolnshire, UK postcode, Click on calculate cost and availability, Discover product not available to me now! Massive disappointment. Turns out Ikea online is restricted to a given radius around the nearest shop to your postcode! Shock horror discovery and my excitement shreds! Try a DN postcode 30 miles away from mine, The product is now available for home delivery! Lucky customers if they live there! The problem is I don't live there at that postcode! What a big disappointment my online Ikea experience now is! I've wasted my time and excitement, I leave feedback and close the lid on my laptop. The wonderful every day...”

Helpful Report

Posted 3 years ago

“It's a shame i have to give one star really as I don't think they even deserve that. I ordered some furniture for delivery and paid the £50 fee which, according to their customer service who I had to wait on hold for 45 minutes to speak to after my stuff didn't show up, is not to book a delivery. I always assumed that when I paid for a product called a delivery i was paying for an item to be delivered to me but according to ikea that is not the case, just what the £50 fee is for then, i still have no idea. The customer service representative i spoke to was one of the rudest and most belligerent people I have ever had the misfortune of speaking to. Taking pleasure in making customers cry is apparently their main job as it definitely wasn't to find a solution to the fact my items "were never put on the truck". He refused multiple requests from me to be passed over to another customer service rep and told me that if I insisted he would simply hang up the call. After 45 minutes of listening to the atrocity that is Abba compressed to play through a phone line, you can understand why that made me even more upset. He also informed he was the only one who handled complaints and that he was refusing to put in my complaint. This was, of course, a lie. I eventually managed to convince him to rebook my delivery for a few days later but on ending the call, he simply cancelled the entire order instead. I then got to spend even more time on hold to speak to another customer service representative who did manage rebook my delivery but it really makes you question just the kind of business ikea is running where these are the kind of people representing their business. I still received no details about my deliver and even after a call at 6pm the night before the second attempt the customer services could not confirm my items would arrive the next day. They did eventually arrive but with zero information from ikea. In total that weekend i spent over two hours on hold waiting for ikea customer service, I assume this is down to the sheer number of people they have failed who are calling to try and get what they have paid for. I am nothing but disgusted with the way ikea have handled my business and will not be using them in the future and I suggest you do not either. I have made multiple complaints and am yet to receive an apology, although they did eventually refund my £50 not-delivery fee.”

Helpful Report

Posted 3 years ago

“The issue that I have experienced was: I ordered 6 draws for my unit. However when they came 5/6 were broken. I decided to contact IKEA. However I found it extremely difficult to find the number or how to contact anyone on their website. This is fairly hidden and searched for around 30 minutes When I eventually found it I rang the number, however I received a message stating due to high levels of calls that they were unable to help me right now and to calm back later. This went on about 40-50 times over the next day and a half. PLUS each time I’d try and call I would also try their web chat. And each time it would say the same thing about no one being available. I decided to message them On Facebook. I messaged them on 2nd Feb and it wasn’t until the 11th Feb that anyone answered! They asked if I wanted a refund or I wanted a replacement. I messaged them back on the same day about an hour later. I am still waiting for someone to read my message! I still have broken items and I’m still trying daily to ring/webchat them and NOTHING! You cannot get hold of these people! It’s now 22nd Feb!! 20 days for someone to respond to a message on Facebook!! There is no other form of communication. There are no emails or other ways of getting hold of them. And by the looks of Facebook EVERYONE is in the same position. It occurred on: 2/02/2021 This meant that I’m wanting an apology for the amount of my time this has taken up!! I would like an apology and also a n exchange. I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.”

Helpful Report

Posted 3 years ago

“I have spent 8 hours on the phone to this company, been told my furniture was arriving on 5 different occasions and also had completely wrong items delivered. The 5th time lucky delivery was due yesterday, but of course it didn't come, I've given up thinking it will, despite the advisors assuring me everytime. So yet again 'ring IKEA' is back on my to do list for tomorrow. At least they gave me a £20 goodwill payment which can go towards the £40 delivery cost they won't refund. I've always liked 'physically' shopping at IKEA, but the online offering, even when making allowances for being in a pandemic, is absolutely shocking!!”

Helpful Report

Posted 3 years ago

“IKEA Does not have any customer service at all, no telephone number to call, the number they provided does not work 0203 645 0000 my Order no : 1168237853 they did not deliver and no updates on the delivery date, no email to contact”

Helpful Report

Posted 3 years ago

“Ordered dish wear. Informed it was broken in transit. 2nd time also got broken. Then Customer Service told me it wasn't, and said it was delivered. It never came at all. UPS contacted me both times to say it was broken and being sent back. Ikea still hasn't issued a refund and it's been 7 weeks. I will NEVER ever buy from Ikea again. Anything!”

Helpful Report

Posted 3 years ago

“Ordered a sofa with cover on January 31. Only cover was delivered on February 4. It is now February 12 and the issue remains unresolved. I have a case number and just found out they have it marked as resolved. It is not. Delivery company lost the first sofa, no idea where the second one has gone. I have been on endless holds with ikea, only to be disconnected without speaking to anyone. I'm on my third endless hold. This experience has been ridiculous. Trucking company blaming ikea, ikea blaming the delivery company. Next call is to my credit card to dispute the charge for not receiving the merchandise as promised.”

Helpful Report

Posted 3 years ago

“I ordered a tv stand and seat pads coming to the value of €285 delivery included. I requested that the item be delivered on the 8th February 2021 since it gave me a choice on the website. This request was ignored and i was given a date for the 7th February 2021. I had to organise carers to come into my parents house to take care of them so that i could facilitate this ikea delivery. I got a phonecall at 12.30pm to tell me that they had the wrong address on the system (Even though i updated these details numerous times before the order). I was told that i was going to get a call back in relation to this. Instead i got a new delivery date for the 9th February. Another day wasted because no one arrived and this time no one bothered their backside to even ring me and tell me that there was a confusion with my address again. I rang IKEA to make a complaint and i was told that it would be dealt with internally and i would not be receiving any feedback. I had to cancel my order as a result as the next date they gave me was a day that i was in work. I couldnt take a chance in taking time off work to wait for an item that may or may not arrive . Very poor customer service also. Inexperienced staff left to deal with the phone calls and will have no issue putting you on hold and leave you waiting for long periods while you wait for the issue to be dealt with. Its very disappointing as I have been a very good customer of IKEA for years and never had a complaint until now. I am not buying the dealing with the complaint internally excuse as it makes me feel that my complaint will not be dealt with and ignored. Im going to make sure something is done about this. I should not have to push things this far to get a result.”

Helpful Report

Posted 3 years ago

“Bad delivery options! + they cancelled my order for no reason!”

Helpful Report

Posted 3 years ago

“Still awaiting a refund for the order you sent us to collect only to be informed you had lost it. Told we wouldn't be charged, lies.. we were. You have no customer service at all, just an automated phone system. We've claimed our refund back through our bank, which I recommend any customer of yours does, perhaps if enough bank claims come in you'll be forced to compensate. Whoever is currently in charge of IKEA has ruined what was a brilliant company, what an embarrassment.”

Helpful Report

Posted 3 years ago

“i have a hard time with your non return policy. I received a gift that was purchased at ikea but I don't need it. Upon returning it, I was told it could not be accepted for store credit or refund. Very short sighted. Now you have a FORMER customer instead of a current one. If I had been given store credit, chances are I would have spent more on my return. So you lose because I won't come back and you lose because, as you should know, a happy customer tells a few people, but an unhappy one tells a LOT of people. Stupicd policy that costs you money.”

Helpful Report

Posted 3 years ago

“I purchased an online gift card over a mont ago. The recipient never received it. I’ve now called 4x and they still haven’t refunded me my money even though they sent an email saying it would take 7-10 business days. Never again will I be going or purchasing from ikea.”

Helpful Report

Posted 3 years ago

“Paid $50 for delivery and was missing items for my closet, they shipped the items a week later only for them to just ship me a TABLE! I was missing a rod. What am I suppose to do with a table. Who works at ikea and just random if throws anything in site in the box!”

Helpful Report

Posted 3 years ago

“Customer service is terrible. Never buy anything you might have to return. I found surly customer service everywhere in this store.”

Helpful Report

Posted 3 years ago

“Ordered an item at 6am and paid for it. Waiting for an email to click and collect. Received an email in the evening that they cancelled my order. When I ordered they had the item on stock. This is very very disappointing. Did not receive my refund yet.”

Helpful Report

Posted 3 years ago

“The ikea website allowed me to order a product that was on back order. When the delivery truck showed up and delivered a shelf, a rod, hangers and no wardrobe I was shocked. They charged me 49.00 plus 105.00 for my wardrobe. I reached out to customer service 3 times and was told it could take up to 6 weeks to receive a refund. Why did they. Barge me for an item that was not available in the first place. Took 1 second to take my money but 6 weeks for a refund. Terrible customer service.”

Helpful Report

Posted 3 years ago

“No customer service, charged for delivery that has never arrived. How do they manage to trade? They should be avoided at all cost!”

Helpful Report

Posted 3 years ago

“Good Afternoon, I am so disappointed of Appliance form IKEA and never will recommend to buy any appliances from IKEA!!! NEVER!! I bought dishwasher for nearly $1000 !! Seriously $1000 dishwasher which was repaired nearly 7 times in 3 years!! Yep!! True!! The oven and microwave cost me also too much money!! MY mistake!! I bought the most expensive microwave and oven!! Really!! Never recommend!! I was even ok with those items!! BUT NO!! listen to this!! My cooktop!! Yes!! MY mistake!! I bought induction cooktop from IKEA!! On 7th day of December 2020 the half of cooktop stoped working!! There was a code F47!! I called customer servise!! They schedule me for repair on DEC 22nd!! Yes!! Dec 22nd - just before Christmas!! I menntioned that I need someone to come with necessary parts to repair it!! EASY!! Right!! But NO!! It wasn’t easy and clearly for company hired by IKEA!! The guy who came to my house said “” good Afternoon miss. When I come here i just eealize that you need new .. to fixed! i just so the problem tou indicated on the paper this morning!!!””” REALLY!!’ And NOW, today is 19th of JANUARY and nobody even contact me!!! NOBODY!!! My induction cooktop is nit working for more that 1 month!! I WILL NEVER, NEVER RECOMMEND IKEA TO OTHERS!!! NEVER!! Don’t waste your money for IKEA!!”

Helpful Report

Posted 3 years ago

“Late last year, I order £500 worth of furniture through Ikea online and it was the most shocking customer experience I've ever had in my life. They charged a £50 delivery fee and all the furniture arrived broken. It took me 6 phone calls to their customer services to get the replacements sorted, and they never arrived to collect the faulty items. Months later, after them threatening to charge us for the faulty items that they failed to collect, we ended up having to hire a van to drop these at a store. The assistant there was also incredibly unhelpful, refusing to open a formal complaint for us or give us any written confirmation that we had returned the items. I was offered 3 callbacks by a manager during our months of trying to resolve, and not a single time did anyone contact me. Each time I was told this would be within 48 hours. There is no way to write a formal complaint to IKEA; you only have the option to wait in their phone line for hours (more than half the times I tried this I was cut off after 45 minutes waiting) or use their online chat if you are incredibly lucky in timing. This will put you through to a customer services rep, who will tell you a manager will call you back within 48 hours. As outlined above, they never managed to call me back from any of the three times this was requested. Their Twitter support team are also completely unhelpful, after over 10 tweets over nearly two months, and two DMs from them they managed to resolve nothing. I have had far better service from independent sellers on eBay than I received from IKEA's large customer services team, and I highly recommend avoiding their online service at all costs.”

Helpful Report

Posted 3 years ago

“Ordered a kitchen. WHAT A DISASTER!! we went in for the planning appointment, we already had most of the kitchen complete on the planning part before we even got there so should have been fairly easy. After we finished we We never received any plans for the construction crew, so I went up there with my husband a few days later because of course you cant get ANYONE to answer the phones and low and behold after looking at the plans, apparently during the planning process with the ikea rep, she added 3inches to a wall in the kitchen. Doesn't sound like much but now the cabinets block the back door. Unfortunately, the kitchen was set to be delivered 4 days later, and they said it was already picked and loaded. WE HAD TO REDO THE WHOLE KITCHEN. Not only did I pay in sums of $16,000 for a kitchen BUT i had to pay for all the corrected cabinets. THEN after the delivery they shorted me 16 items and I had to pick through and return ALL of the original items that were incorrect (over 100 boxes) HORRIBLE EXPERIENCE HORRIBLE CUSTOMER SERVICE DO NOT GO THERE IF YOU CAN HELP IT!!!!! Oh and 63 days later still missing a base cabinet so cant even finish my kitchen until it comes in and they said they have no idea when that will be”

Helpful Report

Posted 3 years ago

Ikea is rated 1.5 based on 1,601 reviews