Lowes Reviews

Name: Lowes
Rating: 1.57

1.6 Rating 763 Reviews

12 %

of reviewers recommend Lowes

Company Reviews

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Metrics

1.6

Based on 763 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kathleen Wilson

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Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a dishwasher 3.20.25 at check out purchased delivery/install and haul away. In checkout process it indicated rapid delivery/ the product has not even left Tampa - to be delivered to Fort Myers; with scheduled install still under a veil of mystery. Very disappointing process. To boot, they state it’s been documented (they being 3 representatives) each saying that the the process is confusing. Moreover, that I can’t have documentation of our conversations. Seriously? For reference order#300901079251565085”

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Posted 1 week ago

“After spending 3k+ for 2 washer/dryer stacks, come to find out that they did not include the one kits to make them stack. Got sold 4 other kits, but not the 2 I really needed. Customer service said order new ones and drive back or pay another delivery fee. No accommodation or consideration. So much for service.”

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Posted 3 weeks ago

“Needed romex 12-2g electrical wire. I found it but locked up in cage. I understand, people are stealing it. I contacted employee to open cage she said she would call someone, no one ever came. Went on Amazon and found the same wire cheaper and delivered to my house the next morning. Which one would you use? Da”

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Posted 2 months ago

“They wouldn't refund my $29 delivery fee even though my item was never delivered to my house. Bad customer service.”

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Posted 3 months ago

“We ordered a refrigerator from Lowe’s website. Paid for delivery, installation, and haul away. The delivery guys refused to setup the refrigerator so we had to call another person to install. Then he told us he would working in the area and would return to pickup the old refrigerator within a few hours all we had to do was give him a call The new guy showed up within 10mins of the delivery guys leaving and did the install himself. We call the Lowe’s delivery guys to come back to pick up the old refrigerator they first lied and said they would be back soon then they proceeded to ignore our calls. Long story short the Lowe’s delivery guy lied and was very unprofessional. Lowe’s gave us a $25 gift card for the inconvenience however at the cost of 2 refrigators seating in my kitchen over the next few days while waiting for another crew to come back to haul away. I WILL NEVER BUY ANOTHER BIG PIECE OF APPLIANCE FROM LOWES AND I WILL ALSO NEVER USE THEIR DELIVERY SERVICES!”

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Posted 4 months ago

“I came into the store the buy a Blink Security Camera 2-pk. I looked for about 5 minutes to get someone to help me bc the cameras were under lock. I then went to customer service to have them page someone to help me. Waited 8 minutes and no one showed up. Went back to CS, they paged for help,waited 11 minutes and again no help. Went to employee in paint dept. and was told I had to go to CS for help in finding someone to help me. Went to cashier and she told me I had to go to CS bc she couldn’t help me. Went to CS a third time and they found someone to open the locked case to retrieve the Blink camera box. The employee did not hand me the box, but brought it to the checkout and scanned it. I then paid and left. When I got home I noticed the package had been opened. I looked inside and all of the packing material was gone, parts lose and the usb cable missing. It’s not just Lowe’s, it’s everywhere. But, I would tell Lowe’s that CS is everything, and if this is the new normal, I’ll start ordering from other sites online.”

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Posted 6 months ago

“I ordered a refrigerator and it was to be delivered the next day. When the delivery crew arrived, the unloaded the refrigerator on it's side! That is the wrong way to handle a refrigerator, it can ruin the compressor) They brought the refrigerator inside and immediately connected it to electricity and turned it on. Now I have. refrigerator that I am uncertain of its longevity or reliability. I am going to contact Lowes and let them know I do not approve of their delivery!”

Helpful Report

Posted 7 months ago

“The Lowe’s representative to purchase and install the water heater was very nice in the beginning. Once payment was made, I couldn’t reach him at all! He would never return my calls. I finally got a hold of him by using someone else’s telephone to which he responded! I’m missing the manual and warranty papers. I finally called the manufacture and was told that I had to download 40 pages!. I don’t have enough ink or paperwork. I went to Lowe’s to complain but they told me they had nothing to do with the purchase etc. the unit was sold to me by a third party and they were responsible for everything. I thought I had bought it from Lowe’s!!!! I used a Lowe’s credit card to pay for it! This is absurd! Don’t buy from Lowe’s, you’re not really buying from them! So now I’m putting a stop payment on the card”

Helpful Report

Posted 7 months ago

“Quoted a roof because of a good Lowes experience by our neighbor. This WAS NOT our experience. First and foremost, Lowes sent a contractor to quote. We signed on LOWES website but found out that all warranty was the responsibility of the contractor. This included both materials and workmanship. Workmanship was substandard as well. Navigating Lowes Corporate was not a pleasant experience. In the end, we were told "this is how it is" - AFTER the work was done. Bottom line - if you need a roof, get a LOCAL roofing contractor. I have not entered a Lowes store in over one year and was a loyal customer for the last 30 years. My late father was a loyal general contractor who introduced me to Lowes. If he were around, he would not believe my experience.”

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Posted 7 months ago

“I bought a water heater, suppoesedly, from Lowe’s! Their , third party installer was very nice. I had it installed, several days later, after my first appointment fell through with them. The installer was nice and pleasant and supposedly did a good job. However, I was never given the manual or warranty papers!!! I’ve been calling Shannon, who took care of me in the beginning for payment and scheduling. Now that the unit was installed and payment was made, he never, never, never pick up my calls!!! I cslled him via another telephone number in which he answered! This was a week age. I still haven’t got the paperwork and again he does not answer my call! This is lousy customer service. I would never, never, never order an appliance or unit from Lowe’s. The other problem is that the installer also services Home Depot, so I guess I won’t be using them either!!! Beware when purchasing from Lowe’s. I went to Lowe’s to complain, but they just ignored me and told me they have nothing to do with third party!”

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Posted 7 months ago

“Lowe’s lowered my credit limit because I haven’t used my card in a good while. So they penalized you for not using your card. Really! What a way to keep a customer relationship. Unbelievable! I think I will just go to Home Depot.”

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Posted 8 months ago

“Sadly it's going to be very difficult to shop at lowes, after spending thousands of dollars ( we have recipts), after a heart wrenching experience at the lowes in ormond beach, on April 1st my wife and I went to purchase water softener items for our home which we have lived in since 1986. Our plumber had introduced us on what items we needed to complete the project. We talked to a person named Bruce at the water softener area,he talked us into buying two additional items we would need also, and advised us that the store was doing an in store promotion for the employees, his name would be on the sales, he was very nice and retrieved a flat cart too transport the items to the front of the store where we would pay for them, the cashier asked if we would like to sign up for a Lowe's card,we declined and then was asked if I was a military veteran, I said yes the UNITED STATES AIR FORCE, she said great, and gave the discount, which actually I never served to receive any discounts, but anyway, my wife paid cash for the items totaling $1205.77 so we loaded up and went home with our items. Unknown to us the very next day our plumber had a heart attack, we felt just terrible, eventually we got to talk to him, he was in recovery and had to take it easy. My wife and I knew that money was going to be an issue for him,bills would be piling up,so we told him that we were in no hurry and would wait for him to get better. He did get back on his feet and set up a time to come and put in our new water softener. When he arrived he looked at the items and said we didn't need the two items we were talked into buying. He installed the water softener and believe me it's fantastic, very happy till this moment. My wife took the two pieces that were not needed back to lowes with receipt in hand, she went back and explained to Bruce that she didn't need the two items, he was very nice and walked her to the front of the store, advised her to bring in the items and go to customers service, where a gray hair lady with reading glasses this was July 18th, noonish, the lady was rude as rude, Bruce advised her that items were not open, still in the box unopened, the lady shot back and told Bruce to return to his duties. My wife told the lady all she wanted was her money back from the items she was talked into buying, the lady said she could not because it was 90 days since she bought the items, my wife said she wasn't aware of anything about 90 days, no where NO WHERE on the recipt does it read that. The lady said you have to look on line for that information, my wife said that's crazy, the lady said she could put the money back on a credit card if she had used one, my wife asked what in the world does that have to do with it? The lady also replied that using the military discount was an issue, my wife asked to talk to a manager, the lady called a guy named Tony, he said he was an assistant manager, and had to agree with the lady because he knew nothing about what was going on, later we found out he was no assistant manager, my wife upset because now having two items we were talked into buying which we do not need totaling 400 dollars, she loaded it up in her vehicle one rather heavy, no one offered to help her, my wife returned home and called customer support, 1 800 445 6937. She was on hold for 24 minutes. Finally talking to Michelle, she advised someone would call back 24 to 72 working hours, till this day no one has called. This is very heart breaking, we love Lowe's, obviously we have spent thousands of hard working money, but can not for the life of me why they wouldn't give her money back, we would have only spent it at lowes anyway, I have just started buy Milwaukee tools, but ACE DEPARTMENT STORES sell that brand as well, I can not recommend lowes at this time.”

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Posted 8 months ago

“Hazleton store is a mess can't find any employee to help when you find someone they are clueless and can't help you happend on several occasions ask to speak to manager was told he went home it was 3pm on a weekday store is a joke”

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Posted 8 months ago

“We continue to have issues with a flooring installation at our home since October 2023. We did the entire first floor of our home with carpet and flooring. The material has been good so far; however, the installation workmanship was very low quality. We have tried to work through the Lowes store and their installation contractor but have not received a serious response. We have sent multiple descriptions and pictures of the install but have only received delays, excuses and avoidance. There have been several instances that we are promised "someone' will call or a work order was created to address the issue, only no one calls. When we followed up, we were told they stopped the work order and didn't even tell us. Last Friday we were told someone would call on Tuesday to set up an appointment, it's now Wednesday evening and still no one has called. Their customer satisfaction is absolutely terrible. We are so sorry and upset we contracted with Lowes and will not purchase major products or projects from them again.”

Helpful Report

Posted 9 months ago

“I like Lowes actually but when I went in to buy some plexiglass and have it cut there was a sign that said “out of order”. OK I said. these things happen but after going to 2 other Lowes and seeing other “out of order“signs on the same machine I realized it should have said “We are understaffed and no one can help you now.”I could accept that except the gas I wasted going all over the city to the other Lowes and in my frustration I bought a sheet of plexiglass and tried to cut it myself at home and screwed it up. now I’m out $50 bucks and gas because they weren’t honest with me. Maybe there was a simultaneous breaking down of ALL the plexiglass cutters in all the Lowes but I doubt it.”

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Posted 9 months ago

“I was lied to every step of the way. I’m possible to speak to a real person in “Customer Service.” Had to pay $79.00 to get a lawn mower delivered because I no longer at age 74 have the strength to get it off my truck and as a widow without any help it would be impossible. The assured me it would be delivered set up and even spoke with a so-called manager. Denied the set-up promise. Was told they would call two hours before delivery. Instead a non-English speaker shows up unannounced at my door to drop the boxed mower at the foot of my driveway. I will never buy from Lowe’s again, let alone pay rediculous charges and get no customer service. They expect y.ou to do all the work for them online. I am a widow and have no one to run interference for me.”

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Posted 9 months ago

“Refused to haul off my old washer even though I paid for it. Said it had water in it. My wife drained 4oz out and finally convinced the guy to take it. WILL NOT BUY FROM LOWES AGAIN”

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Posted 9 months ago

“I am writing about the customer Service organization or lack there of, I have never been treated like I have been on this project. I am working on regarding an umbrella return I have been on hold for two hours being passed from one person to the next and never having my issue resolved. I have been hung up on sent to individuals that cannot or will not resolve my situation”

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Posted 9 months ago

“My wife and I bought a couple of dills plants to plant with our tomato plants. When we purchased them, they looked pretty bad, almost dead. We asked the associate if they think the plants would make it. She stated that if they don’t, come back and we will replace them. I went back today to get them replaced and customer service stated that Lowe’s cannot return them without the dead plants. This was unreal to me.”

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Posted 10 months ago

“Dora working the register at the Goldsboro lowes has been rude both times we have come to this store. My husband told her where the barcode to the wood was since she couldn’t find it. She said “Do you mind if I ring this up? Can I ring this up? You don’t mind do you?” Very rudely and gave up the most hatefullest look. I love this store but this employ need a talking to better training with customers.”

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Posted 10 months ago

Lowes is rated 1.6 based on 763 reviews