Massage Envy Reviews

Name: Massage Envy
Rating: 2.10

2.1 Rating 115 Reviews

26 %

of reviewers recommend Massage Envy

Company Reviews

Questions

Metrics

2.1

Based on 115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Massage Envy made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Massage Envy 1 star review on 12th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am returning to a regularly scheduled massage and experiencing a quality level of service at Massage Envy - Creedmoor, Raleigh, NC.”

Helpful Report

Posted 1 month ago

“Please i was scammed of $405,000 to a fake crypto trading site which after i was scammed i needed a serious help for my money back which unlucky for me i fell for a fake recovery company which scammed me $12,000. Belive me the whole situation got me frustrated and i was in bitter tears becuse i lost both my life savings. a month after of depression i was scrolling on a site on the internet on "Scam Detector" which i saw a review of a lady on the site giving testimony on how her crypto funds was recovered successfully, i was thinking if I'm going to fall for another recovery scam again but something truly moved me to contact the recovery manager that helped the lady recover her scammed funds... i contacted the recovery company manager via the manager email id, after few hours the gave me feedback asking me how I found them and who referred me. I told them how I got in contact with them, the demanded to send every details on how I was scammed, I sent to them and after 24 hours the gave me a trace result from my details specifying is possible to recover my scammed money.. the only need to upgrade my account from a basic account to TPM account so as for me to make withdrawals to my bank account, the charged me to pay $5,600 before they can upgrade and withdrawal my funds, i paid the charge fee of $5,600 because my scammed funds was much. according to them the said the higher your scammed funds the higher your TPM upgrade charge fee..I was stranded and afraid due to my condition, I took the risk to sale my car just to raise and pay them for the TPM upgrade immediately and I paid it in 48 hours my $405,000 was transferred to my bank account successfully and when I received my money back, I was in tears to be sincere with you and in shock too till date. Thank you alexivictimhelps @ mail . com”

Helpful Report

Posted 1 month ago

“I scheduled a 60-minute massage at the Concord NC location. It clearly says $85 on the pricing tab right where you schedule. I was charged $145 when checking out with some very quick explanation of the $85 being a first time charge since my first massage there was in Dec 2023. I have had massages in many different states and have never paid $145 for a 60 min massage. This is clearly illegal and a scam.”

Helpful Report

Posted 1 month ago

“Lu was my massage therapist. She made me feel comfortable at all times, my body felt better from it and I would highly recommend her! It was a really good massage, focused exactly where I requested in a peaceful setting. I will definitely be going back!”

Helpful Report

Posted 1 month ago

“Brenna gave me the best facial ever. She’s the best would highly recommend.👍”

Helpful Report

Posted 1 month ago

“Totally bad experience at Preston-Parkwest In Morrisville NC Beware of their manager at the desk. Totally untrained and unprofessional. Eager to heavy charge not doing any service. Excuse of policy. Pathetic!”

Helpful Report

Posted 1 month ago

“Jorge V. Has magic hands! I have been enjoying massage therapy for over 40 years and this was the very best massage I have experienced in my lifetime! Thank you so very,ugh Jorge for the extra special details you put into my massage! Especially because you knew exactly how to work on my recent double knee and shoulder replacements! I will fly back from Chicago to see you again! Massage Envy Naples”

Helpful Report

Posted 2 months ago

“At the end of the massage, a hot towel was placed on my back by the employee. He walked out of the room. I stood up and took the towel off my back. It was not a towel. It looked like a dish rag you would be using around the kitchen sink. It had holes in it. Disgusting. I called and spoke with the manager. She confirmed the towels are a bit used. Never go back there!”

Helpful Report

Posted 2 months ago

“Best service ever at massage Envy, Port St Lucie. I have had many massages over my lifetime by many providers and personal at this location are top notch.”

Helpful Report

Posted 2 months ago

“Please it's my humble request to safeguard yourself. I'm one of the millions victims who has lost all his money on Fiatvisions scams.The 6months contract, 2% monthly withdrawals on free margin account everything is a scam. I borrowed money from banks after trusting them. I'm not in the position to write more about my experience. I'm at the verge of bankruptcy. Please it's a humble request to read more about them and other legit websites and resources.I personally invested $350k into it and never be able to do any withdrawals. But fortunately enough i discovered a legitimate recovery channel who helped me recover 70% of all my lost crypto funds within 120 hours called: fastrecoverychannel @ mail . com”

Helpful Report

Posted 2 months ago

“Avoid their membership at ALL COSTS. The massages are consistently significantly less than an hour. Youre looking at 45 minutes or less. They lock you into a year long contract that's impossible to get out of no matter the circumstances. They do not care about you, only getting their money. It's a complete waste of money with very little benefits. You can only transfer one of your massages to a person once every 6 months while tied into a year long contract. They are usually booked well in advance and it causes you to have to drive 30 minutes in any direction to find an open location. Do not recommend and will not be returning. Save your money and RUN.”

Helpful Report

Posted 3 months ago

“Es imposible salirse de la membresía, y las politicas de Cancelación para citas es abusiva”

Helpful Report

Posted 3 months ago

“Terrible company. Bought my daughter 2 massages. She is pregnant. I bought them on sale. We had it in writing. When she went to pay they raised the price. Then told her the second one would be at an even higher and she would owe the difference. They know it’s not enough money to sue over. They refused us a refund on the unused money. Very poor customer care”

Helpful Report

Posted 3 months ago

“I have always raved about the benefits of having a membership here. There policies are terrible and they lock you into to paying even if you don't utilize. I have been in to discuss canceling but will loose all my credits. Now they charge me a cancelation when I shouldn't have been scheduled at all. Still list my credits even though I called same day of cancelation to pay and attend appointments. They took my slot and still charged me full price. Ridiculous way to treat loyal customers who leave good tips for employees. I know its hard to believe but unexpected injuries or medical issues can arise and make this service hard to utilize. I need 24 hours in the CALM ROOM to handle this disappointment and anger at the way they scam customers out of money. I will tell all my family and friends to avoid this business and quite a few have membership already. Bad business for sure.”

Helpful Report

Posted 3 months ago

“I'm so disappointed with their costumer service. It is a lie you can cancel the membership anytime you want. I tried to cancel my account several times and they won't take my request because " I have to have proof" of making a decision. It is ridiculous I have to send personal information justifying my decision to cancel my membership. Horrible business practices!. Please, Don't get a membership!”

Helpful Report

Posted 3 months ago

“I go to Massage Envy on Naples Blvd, FL. My go-to therapists are Raul and Liliam. Both are very professional and provide excellent massages.”

Helpful Report

Posted 3 months ago

“Great staff and very accommodating. I have been a member for years and have never had a bad experience!”

Helpful Report

Posted 3 months ago

“I have been going to Crystal at twin creek for quite awhile! I think she is the best! I would recommend her to anyone! Look forward to seeing her once a month! Jody”

Helpful Report

Posted 3 months ago

“DO NOT SIGN UP AT THIS LOCATION, I REPEAT, DO NOT SIGN UP AT THIS LOCATION UNLESS YOU WANT TO BE PERMANENTLY TIED INTO A FAKE CONTRACT. My wife was a steady paying client for YEARS and wasn’t able to make a scheduled appointment on a particular instance due to a true emergency with us losing power in our home. They still charged her despite her trying to cancel. On top of the terrible customer service she politely asked for them to cancel her membership with them keeping 4 months of credits in their pockets and they literally denied her the ability to do so and said it wasn’t possible without a doctors note, a doctors note that would take 15 days to process which will still incur a monthly charge. When asked for a manager there was none, when asked for corporates phone number, they said they didn’t know (a quick Google search took care of that). We had to cancel her debit card and put a block on any charges made from Massage Envy because of their refusal to let her out of the membership. Come to find out they were still able to charge her on her Apple Card because of a random purchase she used it for TWO YEARS AGO. So they went back into her transaction history to find another payment option and charge her the $75. We are currently disputing the charge since she is no longer a member and having Apple put a block on their end as well. So if you’re willing to be tied to them for the rest of your life, by all means go ahead.”

Helpful Report

Posted 4 months ago

“I have been a member on the monthly plan for about 3 years Over that time I built up several credits. What I found out is you cannot gift them other than 1 per month for a $10 fee. You cannot stop the monthly charge and use the credits to built up. You must pay $20 per month for the "privilege" of using bought and paid for sessions. If you don't use them in 6 months of $20/month you have to get permission to extend it. I did that except the ME person turned on the monthly charge again. I called again and basically begged to "make it stop" and the district manager has ghosted me. DO NOT I repeat DO NOT get into their monthly club. I would love to talk to someone up the food chain but they wouldn't give me contact info”

Helpful Report

Posted 4 months ago

Massage Envy is rated 2.1 based on 115 reviews