Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

Questions

Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1 star is extremely generous. I have never experience customer service as bad as this. They lost a parcel, promised a refund of only £27.20 yet then declined to refund me this for an insufficient reason. Greedy with money I suppose? Please don’t waste your time with this company, not reliable and you’ll spend hours on hold to speak to someone who will hang up.”

Helpful Report

Posted 4 years ago

“No star would be given for this terrible company!!!!! Email received last night stating they had delivered my parcel at 18.19 to my parents house they provided a picture of my mums front door with the parcel on the door step. At 18.19 it was pitch black while you can clearly see on the picture it was broad daylight!!!!! Liars. Their all singing dancing website promises that they knock on the door, place the parcel on the floor and step back. Once the door is open we take a picture to prove somebody received it. No they dont not - lying again. They took a picture of a shut front door with the parcel on the floor. The parcel was then left and it was stolen. My mum was at home. Nobody knocked on the door or put a card through. My 5 year old grandson's birthday present had been stolen due to an incompetent courier service apalled that they would leave a parcel on a doorstep, what kind of company does that??? Trying to speak to somebody just doesnt happen Holly the robotic on line advisor seems to have some wires missing, doesnt understand when you provide the answers SHE asks, absolute joke. The customer service number is also operated by another robot who, after giving every detail, tells me where the parcel comes from, it has been delivered and i should contact the service. Which i did do - who told me dont bother chasing it up with Hermes, they will send me a replacement BY express delivery via DHL (a proper courier company where parcels have to be signed for, not like this second-rate company) ALL COMPANIES STAY CLEAR OF THIS COURIER SERVICE”

Helpful Report

Posted 4 years ago

“If I could give 0 stars I would. What a waste of money. I ordered this apple watch and set up with my new orange band it came with. When I tried the ridiculously expensive leather band, it didn't fit. Now I'm around 125 pounds and have tiny wrists! I contacted Hermes directly about my watch and they said because I set it up, they wouldn't exchange the second band. I called the next day and the customer service rep had said she would send a label, they would exchange the band. I sent my watch in and it was just returned with the same band and a note they could not help me. Apple picked the wrong company to partner with. Hermes is a joke and now I have a ridiculously expensive watch with a band that doesn't fit. This is so disappointing and people need to be warned.”

Helpful Report

Posted 4 years ago

“Hermes makes me shudder when I hear that an online purchase is being shipped by them. They may be cheap for the shipper but they are a disaster for the receiver. Lost parcels, false claims for having delivered and a total inability to speak with anyone at Hermes. Give them a wide berth - they are totally useless.”

Helpful Report

Posted 4 years ago

“Very difficult to deal with when something goes wrong. Customer service procedure is appalling. For two days running, they did not pick up parcels I organized and paid for online. There is no way to follow this up”

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Posted 4 years ago

“Disgusting paid next day with a retail order they sent it but they can’t manage to hold up their end and deliver on time I will be feeding this back to company I work for which my order came from no reply excuses needed.”

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Posted 4 years ago

“I only knew my parcel was arriving because I checked the tracker. I stayed in all day no sign, can't speak to anybody but automated chat. Parcel never arrived tried contacting again next day auto chat told me I had already contacted previous some help that was even though I was supposed to get email and call. I tried to track again and said sorry for delay your parcel will arrive within 24 hours I will not hold my breath on 4th day. Contacting and communication non existant I would use any other company in future and if company I was buying from used these I would buy elsewhere.”

Helpful Report

Posted 4 years ago

“Another bad experience, my stuff has still not been delivered, and no attempt was made today to deliver, even though they claim. Also no contact number, number provided only gets you through to a machine, not helpful!”

Helpful Report

Posted 4 years ago

“0 /10, order after or order lost or not turned up, every time its been a terrible experience. Never again,”

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Posted 4 years ago

“Parcel was damaged on delivery and £200 worth of items inside were missing. Contacted the seller of the goods and confirmed they dispatched everything and will be in touch with Hermes. This happened in Norwich, prior to blackfriday. All i can say now...hope these thieves get what they deserve and i will get my items soon.”

Myhermes 1 star review on 13th November 2020

Helpful Report

Posted 4 years ago

“I can only speak as I find....My parcels are delivered by van 71 in the Maldon Essex area I have no complaints the young lady is always very efficient and friendly.”

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Posted 4 years ago

“Had plants delivered that were in a terrible condition. The box was marked as plants but looked as though someone had been playing football with them. Dumped outside front door.”

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Posted 4 years ago

“Can't even give them one star!! Hermes lost my parcel, I couldn't get hold with anyone for two weeks, then finally I've been told that all they can do is apologise!!! For refund I have to contact my seller. They are the ones who lost it and my seller has to refund me??? That's their policy. AVOID HERMES!!!!!”

Helpful Report

Posted 4 years ago

“This "company" should not exist. Their couriers tend to throw parcels to the ground, even fragile ones, like one of them did with my parcel yesterday (very unique coffee cups) with stupid laugh. It wasn't first time like that but this time it was important, fragile and labelled as fragile. On the end, the way to make a complaint and contact with them in general is difficult or even impossible. I would not give even one star. I do not recommend using their poor services.”

Helpful Report

Posted 4 years ago

“Damaged goods delivered and rude rude driver”

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Posted 4 years ago

“Another parcel "missing/lost". I hate it when I order something from a big company and I find out that Hermes are delivering it, fills me full of dread because I don't think I've ever really had a good experience. I honestly don't know why big companies use them, I'm guessing they're cheap? I have nothing good to say about them at all. Trading standards need to get involved.”

Helpful Report

Posted 4 years ago

“An extremely disappointing experience. I sent a package for next day delivery which went missing, it was tracked as collected from the pick up point and that was it. Despite several messages & telephone calls to Hermes customer services i could not progress my claim for the compensation quickly, they have their system & no amount of chasing up makes a scrap of difference. It took almost 4 weeks to get my claim settled. Since reading this review site I am amazed at the number of items that Hermes either lose or fail to deliver, there is obviously a major issue within this company in regard to taking care of the packages that they handle on behalf of their paying customers. As a company Hermes give the impression that they don't care about their customers & it is apparent having read through these reviews that it causes severe distress to many people. From my own point of view , I shall put Hermes into the realms of history & the next time I have a package to send I will use a more professional company.”

Helpful Report

Posted 4 years ago

“Losing parcels . Can't get to talk to anyone . Very bad service”

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Posted 4 years ago

“Truly awful courier service. I'm on day three of what should've been a next day delivery. Online tracking is deceitful, often updating with retrospective information. Pathetic online chat that does nothing but put you through the FAQ, no email address to contact customer service - sure sign they are incompetent but want no written record of it. Will now check courier service for any online purchases, if they use Hermes I'll shop elsewhere. Debenhams use them, and I unfortunately I will not be online ordering from them in the future”

Myhermes 1 star review on 12th November 2020

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Posted 4 years ago

“Tried to deliver to a billing address instead of delivery address and even then did not leave it and then could not get it for another 7 days”

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Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews