Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a horror movie the experience of a shipment with this company ... never wait for the package to be picked up because they will never arrive that day, three days later you call again for collection and wait again 12 hours and they do not arrive , ..... what you pay cheap you get cheap treatment But not only that ... see the Web page and compare with the phone calls they contradict. Never believe when you call that they are going to pick up the package ... in my experience of a 38 minute wait to tell them that the driver would arrive at the last pick-up time ... that is, 7pm to 8pm but I have already waited 10 hours and more. The interesting thing is that they will not pick up your package that day or the next day ... you have paid for the service so you have to take it to a store where on some occasions they stack it in dirty conditions and without hygiene where rats break the boxes and at all times no one responds for the damage caused ... THINK BEFORE SENDING BY THIS COMPANY”

Helpful Report

Posted 4 years ago

“The issue that I have experienced was: they have sent (17th, September 2020) a box with 2 iPhones 6,7 and 2 iPhone chargers, they cost more than 400 pounds. They never called me, or tell me anything unless I called them, the staff and the manager called lain Miller and told me that they lost the item because I didn't buy Insurance, I lost the item that is my fault at all, not the fault. because i didn't know about sending stuff, or anything about insurance now i have to claim money back is £20. that's it. even the money i spent to send extra money for signature. i asked them i don't want the money back. I want my phones back. they said nothing they can do about this. they only give me £20 back if i claim. It occurred on: 2/10/2020 This meant that now I have nothing. no phones no chargers. I don't have phones to give people I promised them. now I am a liar to people I wanted to give them phones. its cost me money, times, trust. angry. I feel like to use the services like a begging them to ask my right. they told me that was my fault. not they fault to lose the item. something like to choose use their service is my phone. they don't any responsible if i don't pay more money. they made me feel like i am very stupid because i put the trust in them, i want them to find my item and send for me, or pay me £400 so I can buy phones and chargers. or give me the item back. and the main thing is the manager and the staff who spoke to me before to apologise to me because I trust them and used the services and they blame me told m,e that all my fault”

Helpful Report

Posted 4 years ago

“I am still awaiting a parcel that should of arrived to day, no signs of it being in local depot. This happens every time. Why quote a delivery date if they have no intention of full filling there part! The last 4/5 parcels have been the same Hermes is useless.”

Helpful Report

Posted 4 years ago

“Leaving parcels in bin”

Myhermes 1 star review on 2nd October 2020

Helpful Report

Posted 4 years ago

“All day was waiting for the delivery, no one attempted it, no card left and received a msg :sorry we missed you??????? Really disappointed and awful service”

Helpful Report

Posted 4 years ago

“Terrible experience with this company - not the first time. Like to lie a lot! Email said no one in to take delivery. Here all day, working doorbell, dog that barks at every sound. Live on quiet lane so see/hear all traffic. On checking tracking it says driver having difficulty finding address - timed about same as email. I do not know why companies use Hermes when it impacts so badly on their own customer service. Item was dog food - dog no dinner tonight unless drive 9 miles return to town to get some . I am 80 years old and trying to keep away from crowded places.”

Helpful Report

Posted 4 years ago

“Poor Hermes representative, Hermes is by far the most dysfunctional company I have ever come across and I sincerely hope I will not need to have anything to do with you, ever again. You seem to have a contract with the Dutch ‘Royal Mail’ called PostNL and I will let them know on a regular basis that you are not fit to provide the simple service of delivering a parcel. I hope your contract ends in the very near future so I can return to receiving parcels from the country that I was born (the Netherlands), to the country I now live (UK) as your incompetence has made this impossible multiple times this year. For starters you might like to provide your stupid robots with the ability to transfer to an actual human representative when there is an issue. I’m quite convinced that the issue was caused by a robot in the first place, as no human could be dumb enough to register that my parcel was delivered to me, when in fact I sat by the door waiting like a lemon, for you to actually send my parcel back to the Netherlands instead of delivering it (AGAIN!!!). Plus for you to subsequently send me an email to say that you had delivered the parcel to me, the audacity!!! Add the additional frustration of it being completely impossible to speak to (a human) someone at Hermes (in order to flag that my parcel had in fact NOT been delivered) and you end up with furious customers like me. I am absolutely positive that you must receive countless of messages like these. This company does not deserve to exist. You do Not provide any service whatsoever. In fact, you are just a filthy thief.”

Helpful Report

Posted 4 years ago

“Useless. Parcel was not delivered after contacting them 4 times. Latest information is that my parcel was being returned to me and could take an additional 7-14 days. I sent this parcel one month ago. I have used Royal Mail to sent before and have never had a problem even though a little bit more expensive. Complete waste of time”

Helpful Report

Posted 4 years ago

“THE WORST COURIER COMPANY EVER. so frustrating when your parcel goes missing, they make it extremely hard to contact them, in this day and age to fob you off to an automated system is scandalous. they take your money and want nothing to do you with , It would be so good of nonsense firms like this could be taken day as its almost daylight robbery . there online holly chat is so useless as it doesnt find your parcel and the automated call service still doesnt help as you stll cannot find your parcel . parcel2go and DHL are so much better . these guys are cheap , but cheap comes at i high cost when they run a scandalous stsyem . Royal mail is better . BEWARE , if you parcel goes missing , its good as lost . Try getting a refund , that in itself will be a challenge as they do not make that easy too .”

Helpful Report

Posted 4 years ago

“i ordered an item from amazon on saturday, and amazon told me that my item will be arrived on monday. obviously it didnt arrive on monday because amazon sent it with the shitest company ever (hermes). i called hermes everyday and they said it will arrive today but it never happened. after a week amazon sent me an email it says that the son of bitches hermes lost my item”

Helpful Report

Posted 4 years ago

“Hermes failed to deliver my parcel 5 times. When they sent me emails each time and provided a 2 hour window delivery, I had to go back home to wait for the parcel each time. Then I received an email that we couldn't deliver the parcel. The first time that they didn't deliver the parcel I added my neighbour's address to the tracking link as well. After I contacted them many times and chatted with their robots, I still didn't receive any clarification. Today after 15 days they deliver the parcel in which the crockery was smashed!!! When I asked the driver to take the parcel back he said he is not allowed to accept it. Really poor service. I contacted the original shop and reported Hermes terrible service and execution.”

Helpful Report

Posted 4 years ago

“Packed item in sturdy box. Plenty of bubble wrap and fragile handle with care tape. Parcel must have been thrown and crushed for the item to have been damaged so badly. Horrendous treatment from a delivery company. Back to Royal Mail for me”

Helpful Report

Posted 4 years ago

“So, I received an email saying Hermes tried to deliver but no one was at home. 3 adults were inside, 3 cars parked on the driveway, cctv fully working, no sign of attempt made by Hermes or any card. Why such lies?? Disappointing!!”

Helpful Report

Posted 4 years ago

“I sent a parcel to Sweden. Hermes sat on it for 3 months and then delivered it back to me!. No reason or explanation and I cannot get to speak to anyone at Hermes!!!!”

Helpful Report

Posted 4 years ago

“The worst delivery ever. Irresponsible, very unprofessional. I waited for my parcel as a tree, for two hours by the door and they have the courage to say we came and you wasn’t there. I don’t know how companies pick Hermes. I’m extremely disappointed!😡”

Helpful Report

Posted 4 years ago

“Never had a good experience with them. EVER. They never show up, I have big windows all around the house, I sit indoors all day waiting for them and no one comes! They lie about attempted deliveries and waste your time, so that you're forced to contact the seller and ask for a refund. Never give them the benefit of a doubt and DO NOT USE HERMES. Horrendous.”

Helpful Report

Posted 4 years ago

“Due to their having 2 versions of their website (classic and total sh!te) when I paid it took me back to enter my card details again, which I did only to discover it had paid for a previous quote the day before and a completed order today! Do you think I could even get a tracking number???!!!! Do you think I am going to get refunded the unused delivery for the same recipient? Will update you if I do... Do you think when I attempt to log in it will, despite being able to do so but only if I go via numerous links?.... What the f*ck is going on with your company Hermes?”

Helpful Report

Posted 4 years ago

“What an absolute joke, all the do is lie lie lie, unbelievable. The driver said he could not access the street i live on, there is 3 separate roads that access my street, and none are blocked. Left messages all day but no reply. AVOID AVOID AVOID.”

Helpful Report

Posted 4 years ago

“Couple things. My package was left at my front door on a busy street while I was at work. No email confirmation that my package was delivered on the day. The cardboard box and the label was absolutely soaked and I was bearly able to read my name on it. At first I thought it was someones trash. In my case LUCKILY the item wasn't damaged as it was wrapped in lots on bubble wrap, but still it was close call - for getting wet from the rain. As no information was given that it was delivered if someone had stolen it - I would not have any idea. Only conformation was from the seller 4 days prior when it was sent out.”

Myhermes 1 star review on 29th September 2020

Helpful Report

Posted 4 years ago

“I have had nothing but negative experiences with Hermes over a number of years they lie about supposed delivery attempts making no end of excuses about their failure to deliver,its impossible to contact them about failed deliveries I dont understand how they are still in business ,when I order anything online my heart sinks when told that Hermes will be the courier,they are without doubt the worst delivery company in human history,B J LEE”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews