Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service don't bother to use been waiting 4 days for a parcel from Coventry warehouse been lied to by 3 members of there staff over last few days said it doesn't matter if next day delivery they deliver items when they want but still charge people for next day they are cowboy company with rude ill mannered staff i wouldn't use”

Helpful Report

Posted 4 years ago

“Failed to turn up for a "next day" parcel home collection on Thursday, Received an email on the day saying they were unable to collect that day. Not my fault, just nobody arrived to collect. Email informed it would be collected today, Friday. Today the parcel has been sitting outside on my doorstep all day. again nobody has called to collect. Just seen an email timed at 1415 saying "sorry we were unable to collect your parcel today, we will try again tomorrow". What do they mean, "try again", nobody has bl---y been !! It was for my daughter's birthday on Monday14th December. So no chance now. Try Royal Mail next time.”

Helpful Report

Posted 4 years ago

“Ordered something an item online on 24th of November said to arrive in a few days , it’s dec 11 no sign said item has been picked up by Hermes and it’s in the warehouse not even out for delivery for nearly 3 weeks”

Myhermes 1 star review on 11th December 2020

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Posted 4 years ago

“Myhermes are a joke dont waste your money on this incompetent company”

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Posted 4 years ago

“Hermes driver stole my daughterw Christmas jacket. . So upset in Bermondsey said he delivered it . No photo or nothing the tramp stole it but this ain't over”

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Posted 4 years ago

“Can't believe these people nottingham hermes have stolen Xmas presents from my severe disabled son”

Helpful Report

Posted 4 years ago

“Rubbish , x2 parcels sent back overseas due to change of address at short notice. And upon registering on this hermes site not possible to log in to get another (#3) left with a neighbour (ie;safe place) as doesn't recognise password hence go to change for new password which it then says (quote: email sent) yet nothing and tried 5 times to no avail hence this will be 3rd parcel being returned. I will in future advise senders of goods I purchase to avoid Hermes at all costs.”

Helpful Report

Posted 4 years ago

“I was expecting and advised of a delivery yesterday 10th December from Clarkes shoes between 4-6pm. I was home and sat in my lounge all day. At 5.45pm I got an email saying my parcel was delivered at 4.57pm but no one was I and no safe place to leave the parcel and it would be delivered the following day. I am still waiting. The delivery information was a complete lie, it was never delivered, This is not the first time I have been waiting a delivery from Hermes. This company is a disgrace and I will never use them again. Totally unreliable 😡”

Helpful Report

Posted 4 years ago

“I have sent two parcels to Glasgow which have "got lost". The initial delivery driver said he had problems finding the address even though they have delivered there numerous times. Customer services cannot find it. Daughter and three grandchildren now without xmas presents. Have a great christmas!!!”

Helpful Report

Posted 4 years ago

“Is the worts company the london all ways the lost the parcels. You can’t speak with anyone because you speak with a machine all the time. All ways in the track the are putting delayed 24 h but never the give you a solution. Is the most horrible company i had all ways problems with this company”

Helpful Report

Posted 4 years ago

“2days waiting for my item to be delivered, tracking still saying awaiting to consign to a driver now come Hermes surely your company have enough drivers that can deliver my package i live 30-40 minutes away from the Hayes depo despite this im still waiting 2 whole days for them to deliver my item, tried contacting them only get automated system, where are all the living people that work for Hermes surely there are people and not just robot working for Hermes, this company is by far the worst delivery company I’ve ever come across”

Helpful Report

Posted 4 years ago

“It's very annoying. I purchased a Christmas gift on 27th November and is meant to be delivered on 4th December. Still, I'm waiting for the purchase. The worst thing is Hermes customer service is not existing and there is a robot "Holly" who is not helpful at all. The tracking number shows the parcel is in transit, for the last 4 days without any moving. No one is there to ask what is happening?! Hermes is not reliable because: First of all, if you need to speak to a human you will charge £6 for each call plus your phone company rate Secondly, I have spoken!!!! To the robot who said someone will contact me after 2 working days still I'm waiting. In the end, I don't recommend the company that hidden themselves behind the Robot and no human is there to solve your problem”

Helpful Report

Posted 4 years ago

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Posted 4 years ago

“They say: 'When the going gets tough, the tough get going! When things go wrong with Hermes you cannot see them for dust! Parcels do get lost, but when you cannot speak with a representative and the automated answering programs just take you round in circles you can only feel you have been conned. NEVER EVER AGAIN WILL I USE HERMES PS I have used Hermes for the last few years, sometimes there were issues, but you could speak with someone to resolve them. Never have I had a problem like this. They have seriously dropped the ball, or are so arrogant they couldn't care less!”

Helpful Report

Posted 4 years ago

“Very poor service! I seem to be one of the lucky ones because my parcel did arrive. I have no idea when the parcel arrived as it was just put over the garden gate and I only saw it in the morning when I woke up. The box was saturated with rain and fell to bits when I tried to pick it up. I have a largr covered porch that could have protected it, but anothe 5 metres walk was obviously too far to go! When I checked the delivery photograph it was just a gray fuzzy blur. How remarkable! Sadly I will no longer use any online company that uses this delivery firm.”

Helpful Report

Posted 4 years ago

“over the last month i have sent 4 parcels (consoles related ) each parcel has been lost each one covered by insurance , but the last parcel i sent was insured is proving to be more difficult to get my money back from , first ignore all my emails for 2 weeks then had to ring up , on hold for 45 minutes then to be told they will need to contact my depot where parcel was taken too , told them already been checked while i was mid talking he cut us off , rang back up on hold for another 45 minutes, got through told them want to claim said send link to my address for claims loss form , got email link not working , rang straight back do you believe they shut this was a saturday , so rang back monday another 45 minutes wait got through managed to get link for claims for , but the claims form in said form going to be looked at within 28 days been 2 weeks since form went in , have heard nothing at all , i paid £16 for next day delivery with insurance . i will never ever use the company again and would advise everyone else to stay clear , i find it very strange that my parcels were consoles and computer games that have gone missing each time which were large boxes but when i have sent packages of clothes out they manage to be delivered . my advice stay clear of this company utterly useless , i wouldn't even give it a one star if had choice”

Helpful Report

Posted 4 years ago

“This company just cannot be contacted...many of us have had our goods stolen,I won t use again!”

Helpful Report

Posted 4 years ago

“Was notified my item was “delivered”, I had signed for it and there was even a picture of something (a red blur in front of a black background) No idea how I had signed for it as I was away from the house! When I got home no package was there so checked all around my house and knocked on my neighbours door. My parcel was nowhere to be found. Checked my security camera and a van did come to the house. Someone parked outside the house and sat in their van, seemed to be doing something on a tablet then drove off. Hermes customer service line is basically a robot and it’s impossible to to talk to a human. They say my item is delivered because I have signed for it and there is a picture of the package on my doorstep! I’m beyond annoyed cause it was a fairly expensive Christmas present. No one to talk to so having to try and work something out with the seller (who is being fantastic about it) but will probably end up having to explore a refund with PayPal. I will actively avoid buying from anyone or business that uses these cowboys in the future. Stay away from them cause they don’t give a rats bum about delivering. From my experience it appears the drivers are keen to take the parcels for themselves!!”

Helpful Report

Posted 4 years ago

“This company is made from thieves. They take the money and don't offer services...”

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Posted 4 years ago

“Instead of delivering a parcel from my sister containing my Christmas presents, they delivered the address label and the brown paper which had covered the box. After one phone call and four emails to the ceo, the last one threatening to take this to Watchdog, I got a reply. Even though the chap had read my emails he asked me to tell him what the problem was. Exactly what did he think the problem was?! I want my parcel not just a bit of brown paper, that's what the problem is. These people are unbelievable.”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews