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Myhermes Reviews

1.2 Rating 7,029 Reviews
4 %
of reviewers recommend Myhermes
1.2
Based on 7,029 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 9%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Myhermes Reviews
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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Anonymous
Anonymous  // 01/01/2019
Absolute joke of a company, over 3 weeks still waiting for my parcel that is just sitting in their depot for no reason. Everyone needs to avoid this company at all cost. Ridiculous rubbish of a company !!!
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Posted 3 years ago
Slow at processing parcels for delivery, online enquiries hopeless
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Posted 3 years ago
All you had to do was deliver a simple parcel. Something which you claim to be experts at. But no first the parcel has to be delivered by a special van . Why its 30 inches square and weighs a couple of kg. Then it's out for delivery the next day but there's another problem with my address. Something no other courer has a problem with. It is just excuse after excuse, Hermes is by far the worst company I have had the misfortune to come across. Why don't you pack up and let people who can do the job which you Cleary can't. I will never order items from a company which uses your bad service again . You Should be renamed the muppets
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Posted 3 years ago
Anything more than worst, it's Hermes. Very useless! A parcel I paid next day delivery for since 23rd of April, yet to be delivered, today is 19th of May, what a shame!! Customer service said it got lost in network. I sent another about 2days ago, on tracking it, it says "a mojor event have happened to the parcel " rang Customer service today, they said it's been damaged, i don't believe them, probably this parcels are being stolen. Don't use Hermes for your business. I regret I did and they ruined their day not mine!
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Posted 3 years ago
Royal Mail - always deliver. DPD - excellent service every time. UPS - prompt and courteous. Collect+ - on time and cheap. TNT - fast and professional. Hermes - failed THREE TIMES on THREE DIFFERENT DAYS to even find my house (normal house, normal address, no one else has problems) so they returned an important parcel back to the seller, without any other options given to me. Says it all really.
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Posted 3 years ago
They are absolutely terrible, they need to be shut down
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Posted 3 years ago
Parcel delivered to wrong address. I have spent hours trying to find a way to contact Hermes and talk to someone, they make it impossible to do this, you keep getting sent in circles, round and round. My order was delivered to the wrong address, I have tried to contact the courier but it seems impossible to actually talk to any body. They have a photo of supposed proof of delivery, but the photo is not my door, and I don't recognize where it is. I would like my parcel please. Hermes need to be honest and allow people to contact them when a parcel is delivered to a wrong address. I have contacted the company I ordered from and sent photos of my door and the photo from Hermes showing a different door, and a link to this page of reviews advising the company to change couriers as Hermes are a total disgrace. And yes I have had a similar problem with them before, too.
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Posted 3 years ago
my parcel was stuck to return to sender a day after I dropped it off. after 3 days I found that it was the case so I emailed them. got a response which sounded more of like a template one. called ‭0330 808 5456‬ and was answered by a very bored irritated rude voice that doesn’t have any customer service skills. telling me to fill up a form as the package was lost and that I need to wait 28 days for my refund. wow! just wow! no apologies whatsoever. thank you hermes for ruining my day. train your people better in handling calls as they have 0 skills. The drivers you hire doesn’t know how report incident? nobody informed me of what happened to my parcel. should have better way of communicating to your customers. worst is the people you hire doesn’t have empathy. it felt like, yeah it is just a normal lost parcel.
Myhermes 1 star review on 17th May 2021
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Posted 3 years ago
Probably the worst delivery company in the UK, absolute joke of a company who damages my China figure and then has the audacity to tell me after paying £15 insurance thats its not covered avoid using these crooks
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Posted 3 years ago
Gave 1 star because you can't give 0 or a negative star number. Lost our parcel and customer service doesn't care at all.
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Posted 3 years ago
SHOCKING - DONT DO IT!! SHOCKING - DO NOT USE HERMES IF YOU ARE A BUSINESS! Out of the last 13 parcels we have sent with Hermes 2 have been "lost".. or stolen. Both times we paid for a next day service, but on the day of delivery the tracking info updates to say there has been a delay. A week later customer services say a sweep of the depot has been performed and the parcel cannot be found. These are not small parcels we send - large at 80x40x30cm..they can't just go "missing".. perhaps Hermes are still sending parcels straight to the auction!? Now, compare this poor service against other providers we use - UPS (our usual choice) - 191 parcels sent with 0 lost, or Royal Mail which we send low value items with - 811 parcels delivered with just 1 lost. If you're a business or a sender, do not use Hermes. You will lose out!
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Posted 3 years ago
Got a message saying package delivered with a photo of the package on "my" porch. Except no package had turned up at my house, I didn't even recognise the house in the photo as one that could even be in my surrounding area. I dont know if I should blame some incompetent driver or the company that reportedly overwork and underpays their drivers. Wouldn't be surprised if the poor lad read the address wrong from fatigue.
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Posted 3 years ago
Terrible unreliable courier services. Requested for collection and they missed 3 days in a row to collect. Cannot speak to customer services to resolve any issues. Stay away from this company.
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Posted 3 years ago
Bought an item from ebay, had no idea the courier would be Hermes otherwise I would have never placed the order. The ebay app told me it had been delivered and yet it's not here. I checked Hermes' tracking website and it didn't recognise my post code. God I hate hermes. I wish DPD would be the only courier as they know how to do it right.
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Posted 3 years ago
One word...useless
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Posted 3 years ago
I ordered something from Amazon, without realising that it was a third party seller that uses Hermes. If I had have known they use Hermes, I wouldn’t have placed the order. As expected, we’ve had an online note saying that they “attempted delivery at 1.24pm but unfortunately they ran into an issue”. What on earth does that even mean. The end result is that once again, we don’t have a parcel delivered.
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Posted 3 years ago
Absolutely terrible service. A parcel was dropped off at the pick up point. The money was taken from my account. When I went with my id to pick up the parcel, the machine in the shop would not recognise it so I could not pick it up. I had paid for it already! There is nobody to speak to at hermes so I had to wait two days to receive a message to find out that they had marked the parcel as lost. It was there in the shop! Basically computer says no. And instead of paying someone to take a call to resolve this, they just make it really hard to contact them about even getting a refund. Useless company! I used them through vinted. I will never use either company again.
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Posted 3 years ago
Hermes refused to pay compensation for a damaged package. I sent 5 old 78rpm records to an EBay buyer, well packed up in a padded envelope. They arrived completely smashed. Hermes response was this was a non compensateable item. The package must have been thrown around or dropped heavily to have smashed them. This is a cop-out from Hermes who refuse to accept the negligence of their couriers. Only interested in profit not customer satisfaction.
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Posted 3 years ago
Simply the worst. As always say they attempted to deliver and we were not in. I was on the driveway gardening all the time. Complete liars.
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Posted 3 years ago
Like others they get one star purely to get on this site. If your property is anything other than absolute bog standard find yourself another courier. Hermes drivers are all self employed and are allowed to pick and choose who they deliver to. Hermes have to reverse 100yds from my property to get back to the road, and it would seem that Hermes drivers are not sufficientely competent enough to carry out this basic driving manouvre. Drivers of every other courier and supermarket have no problem whatsoever, only the substandard Hermes drivers. I have parcels at their depot undelivered, whilst QVC arrange for a different courier to undertake this basic task. Use at your peril.
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Posted 3 years ago
Myhermes is rated 1.2 based on 7,029 reviews