Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to do a simple Amazon return. It's quite simple to request return and request pick up from Hermes on Amazon. Howerver, it's a downhill journery from there. First of all, Hermes automatically cancelled the pick up without letting me know. And this is the second time in a row (same issue as my last Amazon return). There's no way to rescheule it and there's no way to contact them as well. Holly (Hermes's online virtual agent is USELESS!!). Alright, I'll find another way to do it and here we go the Drop Shop. Had to take a bus to the nearest Hermes drop shop because I don't own a car. It's quite heavy to take a 32 inch montior but taking bus is better than walking. Arrived at the shop, the shop keeper simply told me he's not going to accept it because it's too large. Come on! Hermes delivered the same monitor to me, I don't see why it's too big to get it back at the shop (I measured the size and weight of the monitor when I got home and it's definitely within Hermes limit). He told me other shops could accept it (again, very dodge here. Why some shops accept it and others don't? And there's no mention of such difference on Hermes website!!). Got home, found another shop which is a bit further away but I had no choice. Had to carry it all the way to a different shop, which, luckly, this time the shop keeper accept it. So terrible experience overall. Hermes just simply never collect anything, at least for Amazon returns. I don't understand why Amazon still uses them. It's even damaging Amazon's brand. Repeat, avoid at all cost!”

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Posted 4 years ago

“This company makes it so easy for their drivers to steal your shipment. It's OK for the drivers to NOT scan your parcel on pick up from the drop-off. I'll never ever use Hermes or any other company take to them. Do yourself a favour and stick to Royal Mail because the extra money you pay to Hermes is not worth it. I've been victim of their lack of responsibility.”

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Posted 4 years ago

“never arrived when on tracking it says it arrived”

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Posted 4 years ago

“I had an email saying my parcel was delivered 11.07, it wasn't, I contacted them to then get an automated service saying it was delivered at 12.07 and signed for, again it wasn't, I have a ring doorbell so have checked that and nobody delivered anything, tried ringing and emailing them, the email address isn't available anymore and all numbers are automated messages, you cannot speak to anybody, so annoying”

Helpful Report

Posted 4 years ago

“I've posted my return on the 21st July and on 7th August it's still on it's way back, even though the label said 48 hours tracked delivery. Worst service ever. If I could choose other delivery service would defo did it, but the retailer didn't give me any other option.”

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Posted 4 years ago

“The worst delivery service in the UK. Always telling lies on their tracker. Sorry but I have never had a good experience with Hermes. If they improve I will amend my review.”

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Posted 4 years ago

“Dreadful service - avoid Tell you they have delivered something when they haven't You cannot speak, email any customer services and the web assistant wastes your time as it keeps telling me the parcel has been delivered”

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Posted 4 years ago

“Useless Left my delivery outside my house when it was supposed to be signed, driver probably faked my signature and didn’t bother ring the bell, I found out my parcel was delivered by eBay notification and I went outside to see if neighbours had signed it since they never rang the bell, had I not seen it outside someone would probably take it away, hermes is horrible and it is the 3rd time in less than 6 month i have some bad experience with this company, stay away”

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Posted 4 years ago

“Hermes has lost my parcel. They even said they posted it to a different address. They won't answer any emails I send. Worst delivery company ever absoulote rubbish.”

Myhermes 1 star review on 6th August 2020

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Posted 4 years ago

“No customer service! no way to contact Hermes by any means! Can not even cancel the service and book with someone else. I have had problems using your service, your website kept crashing... the system does not recognise you are a new user when you 1st register and does not guide you through the procedure, your system automatically assumes that the new customer is the collection address, NOT COLLECTING FROM A SELLER at another address for collection of an item!!! YOUR CUSTOMER SERVICE IS GARBAGE!! I WILL NOT USE YOUR INFERIOR SYSTEM EVER AGAIN!!! Deliberate blocking out any customers with issues using a automated system that does not help the customer!!”

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Posted 4 years ago

“If I could give zero stars I would. We paid for next day delivery. Got an email at 7.30pm to say our parcel had been delivered. Guess what? It hadn't. No photo of it on our doorstep because, of course, it was never actually delivered. So where are my goods Hermes? I've read other reviews from other victims of your 'service' who've actually witnessed your drivers take photos of the parcel on the customer's doorstep and then seen the driver pick the parcel up and walk off with it. To make matters even worse, there is absolutely no customer service to contact, but I wouldn't expect any less from a company who are basically crooks.”

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Posted 4 years ago

“Absolutely anabolic.”

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Posted 4 years ago

“Disgraceful service. My Husband has been waiting for a parcel for 8 weeks, Hermes couldn't find it so the Company sent a replacement, never arrived this was 4 weeks ago, in the mean time he had ordered from another Company (Hermes delivery), NOT delivered, order was 3 weeks ago. We complained to the Head Office and local Hermes 2 months ago about the 2 women that Courier for Hermes in our area. They left a parcel on our front wall. !!! So they have deliberately not delivered the parcels, saying unmade up road, what rubbish its a normal road. they have lied they couldn't find the address, and yet I saw them deliver across the road 2 weeks ago. Eventually after 10 e mails, told yesterday their Supervisor was handling it. Lo and behold today at 4.30 somebody thumped on our front door and walked away before I could get to the door, the 2 original parcels held up for 6 and 8 weeks, and the latest parcel that was expected 4 weeks ago. Disgraceful service, the worst Courier service ever.”

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Posted 4 years ago

“Apppalling service - they tried to deliver but I was not at home - gave them an alternative flat number in the same building - they ignored that instruction and attempted to deliver again twice to my address - then left a message to say item would be returned to sender. Contact phone number is just a recorded message - emails not answered- live chat is a complete waste of time - totally incompetent. Don’t ever use Hermes - there are plenty of other couriers out there who know what they are doing!!!”

Helpful Report

Posted 4 years ago

“I put in the safe place my neighbor and the person who did the delivery did not ring the bell at all and ignored my safe place recommendation. This is the worst company for delivery. I hope retailers stop using it!”

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Posted 4 years ago

“DO NOT use this company. They lost my parcel and then won’t admit or sort it out!! I am fuming! They are a shoddy company.”

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Posted 4 years ago

“The single worst company to use for deliveries. It's astounding that companies this use them. I assume they offer rock bottom rates for a rock bottom service. Never use Hermes is you can avoid it.”

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Posted 4 years ago

“Thee lost parcels, they could not be worse, NEVER use them.”

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Posted 4 years ago

“Hermes never ever ring the doorbell to let you know they have plonked the parcel on the doorstep! What is wrong with them!”

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Posted 4 years ago

“My heart always sinks when I see that a parcel is coming through Hermes. Waiting for what looks like the third parcel to go missing with them during lockdown. I now avoid sellers when I see they use Hermes. I went once to try and collect and witnessed staff kicking packages around the floor like footballs. Avoid”

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Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews