Nespresso Reviews

Name: Nespresso
Rating: 1.87

1.9 Rating 319 Reviews

19 %

of reviewers recommend Nespresso

Company Reviews

Questions

Metrics

1.9

Based on 319 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Nespresso made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a machine a few years back and had to be replaced within the first three months a couple years latter the second machine stopped. They would not honor a warranty and gave an option to send in for a 125.00 repair or 35% off new. They should have replaced. My neighbor is on her third machine. They have quality issues and do not stand by their product.”

Helpful Report

Posted 2 years ago

“Im writing to say that when I visited the bluewater store last Saturday, I was served by a lovely young Assistant called Ben, who was extremely helpful and very patient as I was unsure about one of the flavours of coffee's, so he very kindly made me a coffee to try before buying which was lovely,considering it looked like they had closed that part down. Wonderful service and I must admit each time I've been into this store all the staff are very welcoming.”

Helpful Report

Posted 2 years ago

“WORST CUSTOMER SERVICE EVER! I wanted to modify my order they said I had to cancel first and get a refund then re order I did that and I ended up getting the machine I didnt want. Also I called several times to follow up with my cancellation request and it seems like they are all over the place and each time a representative will say something differently. They kept telling me to ignore the emails and that I will get a refund and what they were actually doing is wasting time until they have the machine delivered. Very unsatisfied and I do not recommend anyone to purchase from them.”

Helpful Report

Posted 2 years ago

“We have used Nespresso Professional for a coffee shop that unfortunately closed due to the pandemic. We were in a contract so still continued to pay monthly instalments but could cancel the contract in December 2021. We have been trying since then to cancel and get the machine collected. To say they are incompetent is putting it mildly. It took 6 weeks to even get a response despite several emails and phone calls. When they finally got in touch, they wanted to send an engineer to uninstall the machine. We have told them 3 times that the machine is already uninstalled and at a different address due to the closure yet they sent an engineer to uninstall the machine at the original premises. Now no-one is replying to emails again! avoid at all costs. Definitely should be called Nespresso Unprofessional”

Helpful Report

Posted 2 years ago

“I will not and would never recommend Nespresso products to anyone just merely based on their customer service agents...absolutely terrible, non productive, frustating, unpleasant experience at any given time....”

Helpful Report

Posted 2 years ago

“I made a mistake on order which was soon rectified by a friendly and helpful young lady called Magda. Many Thanks Antoni”

Helpful Report

Posted 2 years ago

“If you like your coffee hot, the vertuo is not the maker for you. French press still has my vote”

Helpful Report

Posted 2 years ago

“I have been drinking Nespresso for many years, but mostly during work, which involved a lot of international travel. It was the one thing we (my crew) relied upon for consistency and quality. When I retired 5 years ago I fell away from the habit, but just this month I picked it back up...and I am delighted. Not only have I converted my wife, but revitalized my tastebuds with exquisite espresso from Nespresso. My orders have been handled expeditiously and always come earlier than expected. The new customer welcome gift I received today is absolutely top shelf. And it arrived 5 days early! Customer service was an equally pleasant experience and I am officially BACK!!! Thanks, Nespresso :-)”

Nespresso 5 star review on 4th February 2022

Helpful Report

Posted 2 years ago

“Just the same as the other reviews in the last few days… Delays in shipment, poor customer service. Everything is changed a whole lot in the last two months it’s absolutely disappointing, too many order issues to put down in writing. I have stopped my easy order and will just take to Amazon to order. From top notch to horrible…what a disappointment!”

Helpful Report

Posted 2 years ago

“I have been a loyal Nespresso fan since 2018 and Have always loved my machine and the ordering convenience. I have also turned many family and friends onto Nespresso coffee and machines. I have even wrote in past how much I truly have appreciated the amazing customer service and speed of delivery, truly impressive and appreciated! Starting with my most recent order on January16, 2022 however, something has tremendously changed. I placed an order, got an email a couple days later stating it would arrive the next day, only to never receive my order. I looked up the tracking and only the label in from the warehouse had been created. A week later after seeing no tracking progress, I called the customer service number. I was told to give it a few more days as it is taking a little longer for orders due to supply chain issues. Waited a few more days, still no order. Called again and the customer service rep stated there was no indication it even left the warehouse so she put in a replacement order at no charge or course. Next day get another email stating my replacement order is scheduled to arrive the next day, yet no order!! I again wait a week, still no order. I call and this time the man now says, give it a few more days. Just like on my end he too can now see it hasn’t even been processed through the warehouse, only the label has been created. After I state I have now been without coffee pods for over two weeks, he recommends I go to a Nespresso Boutique. This is not feasible as it is at least a 45 minute drive from my home, so he comps me 2 sleeves of Intenso for my inconvenience. Today is February 3, 2022 and Yesterday (2.5 weeks later) my original order lands on my doorstep. I than receive an email stating my inconvenience orders are now delayed with no ETA. I love my Nespresso and get this is just coffee. The Customer Service at this point however has become very robotic. They state they no longer can expedite shipping and it appears the automated email stating your order in on it’s way is not in fact accurate. I asked to speak to a manager just to express my concerns and better understand what to expect so I could plan accordingly but their is no direct way to do so. Honesty is the best policy but the, “smoke and mirrors” makes me want to look elsewhere. In closing, I love how each time I call it always ends with, “We see that you have been a loyal member of our Nespresso Club since 2018 and want to say, Thank you!”

Nespresso 1 star review on 3rd February 2022

Helpful Report

Posted 2 years ago

“Placed my order on 1/17. Sat “waiting for courier” for 8 days before I called to ask when it would be shipped. The rep went into a script about supply chain problems (for coffee?) and said she’d put through a request for it to be shipped. Finally came up on website that it had been shipped 3 days later, has not left the state of Florida for 5 days. Now Feb 2nd and still no order. 17 damn days. What unbelievably bad customer service.”

Helpful Report

Posted 2 years ago

“The product is good, the coffee is good. The capsule collection and recycling of said items is a complete non event. Each collection takes 3 messages and a lot of hot air from Nespresso”

Helpful Report

Posted 2 years ago

“I ordered a nespresso machine. It came broken twice. I had to carry the 20 pound machine twice to the post office to get it resent to me (I live in NYC). The third time the machine was sent to me with a missing part. They told me it was out of stock and that I should call back every week to see when it was back in stock. I was in disbelief from this response. When I asked to speak to the next level up (I was already speaking a supervisor), the Nespresso rep hung up on me! Do not order nespresso. You will get a broken machine and horrible costumer service.”

Helpful Report

Posted 2 years ago

“I’ve gone through 2 vertuo next machines in 1 year. First time they sent replacement and had me send my original back to them, no problem. This time I have to send my machine in and get no replacement machine. Repair could take up to 3-5 weeks.”

Helpful Report

Posted 2 years ago

“I am just off the phone from nespresso as my aeroccino broke. The whole process was seamless, some straightforward questions asked and when the agent was friendly, helpful and once she could see that my purchase was beyond repair and under warranty a replacement was sent out - Top marks Nespresso!”

Helpful Report

Posted 2 years ago

“I have been waiting on an order since 1/2 just got an update it will be delivered maybe on 1/24 seriously this was my first order I am so frustrated.”

Helpful Report

Posted 3 years ago

“If you are going to be fairly exclusive and only sell your pods from your on-line distributor, then one would think the process would be streamlined. I have been waiting over a week for my order that was said to be 1-2 day shipping. My previous order I had to call to check on the status due to similar delays. Initially, there was a kiosk location that I could access nearby, but that has since closed down, so I am either stuck with an overpriced coffee maker or at the mercy of delayed coffee delivery.”

Helpful Report

Posted 3 years ago

“45 days in in and my virtuo broke. Customer services was shipping one out arriving in 3-5 days and sending a label and box for a return. Six days later nothing is here and a call to nespresso they state the Last person didn’t set it up correctly. Horrible service that has lead to a full return. Don’t bother”

Helpful Report

Posted 3 years ago

“Like a lot of people, cant' seem to get my order even shipped, been weeks now and nothing. Terrible, makes me regret buying the machine. Just going to stop the easy order, its not easy and its even worst timing then a normal order .”

Helpful Report

Posted 3 years ago

“The best customer service is in Meaisem mall in Dubai.. the guy there is very nice and helpful and make people like to buy always from Nespresso … I have tried to buy from MOE branch AND festival city center branch and didn’t like there attitudes but in Meaisem centre he was very nice,, so from now on will buy from him always…. I will ask him about his name when I go next time to be more clear..”

Helpful Report

Posted 3 years ago

Nespresso is rated 1.9 based on 319 reviews