Nespresso Reviews

Name: Nespresso
Rating: 1.86

1.9 Rating 333 Reviews

19 %

of reviewers recommend Nespresso

Company Reviews

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Metrics

1.9

Based on 333 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BEWARE N’Espresso. I would have never bought this machine had I known how awful customer service was in trying to track down my order that is ‘in progress’ for shipping’. Lousy customer service. The Customer Service ‘Manager’ would not even give me the name of the N’Espresso Canada CEO, told me to Google it myself, she was too busy. Another business that is doomed t fail by its own Customer Service!”

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Posted 2 years ago

“Have to say they are amazing reported problem with 8 month old machine replaced with new machine within days Staff are curtious and understanding Highly recommend them”

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Posted 3 years ago

“Nespresso insists on shipping with FedEx. FedEx drops out deliveries anywhere they please and the elements take their toll. Nespresso takes no interest in our dilemma. There is no way to tell Nespresso that our delivery has not arrived and, contrary to their only solution, no way to complain to FedEx that would result in a solution.”

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Posted 3 years ago

“This is a review for their customer service and if I could, I would give them 0 stars. I ordered coffee for a business, and we have concierge 24 hours. You are not notified when your order arrives, or what the status of the order is, you need to track it. Which I did, only to find out that my order was returned. I called Nespresso and they said that it was refused by the concierge, which is not true. I asked by which concierge, they had no idea. The money gets refunded in more than half a month. I asked their customer service to place the order again and he refused to help me out, he said that I have to go to their website to order all over again. He was unsympathetic on the phone and had cookie cutter responses - I felt I was talking to a wall. Very bad customer service, I regret having a Nespresso machine.”

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Posted 3 years ago

“Absolute worst customer service. Don't use these machines - absolute garbage from top to bottom.”

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Posted 3 years ago

“There is nothing wrong with my machine. It works as advertised, very well. Further, I have found the company's customer service doing their best to be helpful and respectful. But based upon the fact that I was a part owner of a coffee shop in Oregon, I have some experience with espressos, single origin and blended coffees. My issues are these: 1.) There is very little distinction in flavor between Nespresso's espresso pods. The same is true with their coffee pods. 2.) Every single pod consistently spews out foam. For some drinks, foam is appropriate. For an Americano? No. For a basic cup of coffee? Blech!”

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Posted 3 years ago

“Got a Nespresso coffee machine as a gift for Christmas. Within 3 months the machine had broken down, I had used the machine approximately 10 times. After numerous attempts to get help through Nespresso and after having to spend extra money on 'extras' to 'fix' the problem they took the machine away to be repaired. When the machine was returned to me it wasn't my coffee machine, but someone else's damaged machine! Each time I phoned to complain I was told their system was 'down' and they couldn't help me. Interestingly enough, when I needed to purchase coffee pods or descaler their system worked perfectly! Do yourself a favour and avoid Nespresso, the only thing they excel at is systems abuse!”

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Posted 3 years ago

“I have a machine that has a fault, outside guaranty. I was initially willing to pay for repair. Here in Norway it is nearly impossible to get help. I just wanted to know were I could repair. Business help: they answer, but are not willing to help. They cannot answer where I should go and repair. They route me to a phone number. Private help. They send you an no reply email, offering no help, no information unless the same phone number as business did. Phone number: when calling nobody is answering. Nespresso, Con Gratulation, you offer a rock buttom bad service.”

Helpful Report

Posted 3 years ago

“Customer service is misleading and deceitful just to cause delays and not help. I had a similar experience to others. I ended up disputing the charge and my credit card issued me a refund. My order was taking a long time to ship. When I called to ask why I was told it was out of stock so I cancelled my order. I was told I would receive a refund in 7-10 business days. My order shipped anyways, despite multiple calls to customer service. Once it arrived I was told I would be sent a shipping label to send it back, and then once Nespresso received it, they would then issue me a refund. Nespresso never emailed me a label and every time I contacted customer service they kept extending the time it would take for UPS to send me the label from 24 to 48 to 72 hours. I called UPS to see how long it takes for them to email a label and was told that it is generated immediately and sent as soon as the address is confirmed and the bill is paid. After waiting 6 days I told Nespresso I was disputing the charge. I received a shipping label as soon as the charge was reversed.”

Helpful Report

Posted 3 years ago

“I have been a loyal customer with Nespresso since 2018, spending approximately $150+ a month on their coffee. Today, I called customer service and asked to speak to a manager. I received the following reply from a customer service agent "what is your problem". I put in an escalated request for a manager to call me the same day advising that I would close my account if no one calls me back, I never received a reply. When I called back asking for the monies remaining on my account to be put back on my credit card, as I was very disappointed in the treatment I received from their customer service, there was no interest in retaining me as a customer and a refund was issued back on the credit card without even "I'm sorry you had such bad experience with us today. Is there anything I may help you with?" Very disappointed in the way I was treated.”

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Posted 3 years ago

“Got a nespresso in December for Xmas. By February frother not working. After tedius hour on phone with nespresso, said certain part not under warranty and I would have to get a new part. It would be at my cost + shipping! After receiving new part found out it was not the problem and this time machine just got worse, and i ended up burning my finger as it overheated! Called back up and I was aphauled at reps attitude towards me! Proceeded to tell me that I would now have to send frother back to get refurbished but have to run more tests at home! Told him I want it replaced! I burnt my finger, it doesnt work! He had no response and said i would have to send frother back to them. Ridiculous you make a customer pay for a part when you don't even know what problem is!! Then when i call back again i still get no resolution. NESPRESSO would not deal with customer issues! So rude! Said had a problem with my postal code and would have to figure out first before i could send back. As with previous agent, he too tried to sell me pods while trying to figure out my problem with machine! What the hell! TERRIBLE TERRIBLE TERRIBLE customer service and they DONT STAND behind their products! CUSTOMERS are not their priority, SELLING is their #1 priority. Absolutely HORTIBLE experience on my first machine!”

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Posted 3 years ago

“The first thing I think about when I wake up in the morning…. I’m obsessed!! Goodbye Starbucks!! Best cup of coffee! I just purchased one for my daughter who absolutely loves hers too! Can you open a Nespresso coffee shop please, right next to Starbucks!!! I’ll be your first employee!! Can’t live without this machine!! This coffee will eventually be the new number #1 in the country!! ❤️ Bonnie Yingling Cranberry twp. Pa”

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Posted 3 years ago

“I bought a machine a few years back and had to be replaced within the first three months a couple years latter the second machine stopped. They would not honor a warranty and gave an option to send in for a 125.00 repair or 35% off new. They should have replaced. My neighbor is on her third machine. They have quality issues and do not stand by their product.”

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Posted 3 years ago

“Im writing to say that when I visited the bluewater store last Saturday, I was served by a lovely young Assistant called Ben, who was extremely helpful and very patient as I was unsure about one of the flavours of coffee's, so he very kindly made me a coffee to try before buying which was lovely,considering it looked like they had closed that part down. Wonderful service and I must admit each time I've been into this store all the staff are very welcoming.”

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Posted 3 years ago

“WORST CUSTOMER SERVICE EVER! I wanted to modify my order they said I had to cancel first and get a refund then re order I did that and I ended up getting the machine I didnt want. Also I called several times to follow up with my cancellation request and it seems like they are all over the place and each time a representative will say something differently. They kept telling me to ignore the emails and that I will get a refund and what they were actually doing is wasting time until they have the machine delivered. Very unsatisfied and I do not recommend anyone to purchase from them.”

Helpful Report

Posted 3 years ago

“We have used Nespresso Professional for a coffee shop that unfortunately closed due to the pandemic. We were in a contract so still continued to pay monthly instalments but could cancel the contract in December 2021. We have been trying since then to cancel and get the machine collected. To say they are incompetent is putting it mildly. It took 6 weeks to even get a response despite several emails and phone calls. When they finally got in touch, they wanted to send an engineer to uninstall the machine. We have told them 3 times that the machine is already uninstalled and at a different address due to the closure yet they sent an engineer to uninstall the machine at the original premises. Now no-one is replying to emails again! avoid at all costs. Definitely should be called Nespresso Unprofessional”

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Posted 3 years ago

“I will not and would never recommend Nespresso products to anyone just merely based on their customer service agents...absolutely terrible, non productive, frustating, unpleasant experience at any given time....”

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Posted 3 years ago

“I made a mistake on order which was soon rectified by a friendly and helpful young lady called Magda. Many Thanks Antoni”

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Posted 3 years ago

“If you like your coffee hot, the vertuo is not the maker for you. French press still has my vote”

Helpful Report

Posted 3 years ago

“I have been drinking Nespresso for many years, but mostly during work, which involved a lot of international travel. It was the one thing we (my crew) relied upon for consistency and quality. When I retired 5 years ago I fell away from the habit, but just this month I picked it back up...and I am delighted. Not only have I converted my wife, but revitalized my tastebuds with exquisite espresso from Nespresso. My orders have been handled expeditiously and always come earlier than expected. The new customer welcome gift I received today is absolutely top shelf. And it arrived 5 days early! Customer service was an equally pleasant experience and I am officially BACK!!! Thanks, Nespresso :-)”

Nespresso 5 star review on 4th February 2022

Helpful Report

Posted 3 years ago

Nespresso is rated 1.9 based on 333 reviews