Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,195 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would leave less if I could. Took three days of rebooking before it was collecting - parcel came days late and the delivery guarantee which was purchased, apparently isn't valid if the collection is late. This is not stated prior to purchase”

Helpful Report

Posted 3 years ago

“terrible service lost my parcel, i had paid insurance cover wanted pictures of the parcel proof it was collected virtually signed confessions by drivers got nothing only my cost without insurance do not use still no parcel”

Helpful Report

Posted 3 years ago

“Worst delivery service!!!! I dropped my item to be collected by one of the drop off points and haven't heard since!! I tried making a claim as I upgraded my delivery with a protection plan if anything goes wrong with my item. But nothing helped I just go a stupid email saying that they looked into my claim and cant do anything to it - and so sweetly added "we are sorry about it and just a small gestor we will refund you the delivery charge" - so sweet, no?! DO NOT USE THEM!!! ITS NOT MY FIRST TIME!!”

Helpful Report

Posted 3 years ago

“Price is good, all other services worst!”

Helpful Report

Posted 3 years ago

“PARCEL2GO – absolute disaster Take ZERO responsibility & will not refund you in full for mistakes/shortfalls of their own doing. I would recommend staying well clear of using Parcel2go if you are looking to send items into Europe. This experience is over the course of the last few months, and we have sent around 15 parcels - not sure if even one made it to the final destination. Where do I start? We decided to use Parcel2go as our current courier (DHL) since Brexit has decided to put a couple of surcharges on all of our parcels going to Europe. We put all of our parcel dimensions & weights into the system and Parcel2go gave us a few options. The only suitable option for us was DPD as they are the only company which can allow us to prepay the duties, delivered DDP (we have no choice in this as Amazon stipulate all orders throughout the EU must be delivered like this). Typically the estimated delivery date on Parcel2go would show 2-3 business days. We fill in all the relevant information, customs form, commodity codes, commercial invoices etc. We also know exactly how to do this correctly. From our perspective we have done a thorough job of providing all the necessary information, and we also pre-pay the duties to Parcel2go. We have paid for the delivery itself + local vat & duties. For some reason, every single parcel which we send with Parcel2go never ever, not once, has reached the customer by the advertised delivery date if at all. This depending on which country can be down to a whole host of differing reasons, which are no fault of ours. In Italy, we have for example, the request for customers VAT/Tax/Fiscal Code, even though this is only a requirement for businesses. We ship B2C, to individual customers. In the Netherlands, the customers packages just sit around to be inspected for weeks even though all of the information has been provided before a package is even collected from us. In the rare instance that a package gets delivered with Parcel2go & DPD, it has taken weeks to be delivered. In pretty much all other instances, DPD have issued a return to sender without any notification to us from either DPD or Parcel2go (even though we have provided all information required) leaving us with a massively unhappy customer & us having to send replacements with DHL. This has effected our service levels throughout Europe, and subsequently our customers have left us with really bad feedback. Now I can deal with all the above, that's just part and parcel of running a business. But what I really don't like from Parcel2go is the fact that they take ZERO responsibility in all of this. If this information was needed to allow us to have a smooth process into certain countries such as the example above Italy, then why not allow us to provide this information prior to the parcel being collected? I have tried getting a refund on all of the problematic consignments we have had with Parcel2go yet they try and get out of this. Their customer service will actively try to find an excuse not to issue a refund, and when a refund is issued, it has never been for the full amount. They for some reason have been trying to refund only a partial payment (whether that be for the Local tax & duties we have paid, or the delivery charge itself). I have had to issue chargebacks through PayPal on all the consignments which have been sent with Parcel2go and I have only just started to receive the full amounts. Parcel2go have even been trying to dispute these claims with PayPal. They have also tried telling me that I have surcharges to pay - whereby my parcel has been the incorrect size. I used to work in the logistics industry so I know the importance of getting the correct dimensions & weights to ensure the volumetric calculation or dead weight is charged. I also understand that some parcels are not classed as conveyable freight. The thing is though - it's not difficult to design a system which interprets the customers information which we supplied on every single shipment and to omit carriers which will charge these surcharges, from your results. Either that, or at least be upfront about these surcharges. Message to Parcel2go - It really is quite simple to sort this problem out. If you cannot offer a service through one of your partner couriers, do not try and kid yourself that you can; mislead customers and falsely advertise a service you cannot achieve - just for the sake of some extra cash. Reconsider your relationship with certain partners, or reconsider the services that you think you can offer (such as in my case the Delivered Duty Paid service offered through DPD). Thanks for the taking the time to read, and hope this helps someone out there. N.B. Our old courier is charging around double for the same delivery into the EU, which now in reflection is an absolute bargain for the service they provide to us, lack of headaches, and customer satisfaction.”

Helpful Report

Posted 3 years ago

“September 19th I sent a 32 kg parcel .. Disappeared. Impossible to contact them because there is no phone .. They only have a live chat that falls every 2 minutes and they always tell you the same things .. Someone will contact you .. Just an email with apologies and that they will contact me as soon as possible .. 2 months have passed .. Absolutely not recommended.”

Helpful Report

Posted 3 years ago

“LOST an item because of Parcel2go. I had insured my item, been trying since 14 Sep to get a refund for my loss which I had bad review on eBay. Parcel2go is creatively coming up with various ways to delay/excuse and has now simply rejected my claim as simple as this, nothing can do, no phone to call and discus!! Criminals - DO NOT USE THEM.”

Helpful Report

Posted 3 years ago

“My employer had to file a case with small claims court after horrendous experience getting refund for insured lost parcel. Got the refund in the end after applying to small claims. Would never use them again.”

Helpful Report

Posted 3 years ago

“My parcel was sent on the 17th September and there is no trace of it after the 18th. Apparently it will take until the 19th October for an explanation. Don’t use this company”

Helpful Report

Posted 3 years ago

“Save your money and your time - DON'T USE THIS SERVICE. It has been more than 2 weeks and my parcel send form UK to Poland still hasn't been delivered. I understand one or two days of delays but as the estimated delivery was 29/09/2020 it has been now a WEEK OF DELEY AND I'M STILL WAITING FOR MY PARCEL. It's hard to find any contact with this company - no email, no phone number, the button with complaint/refund doesn't work - well well :) But finally I contacted Parcel2GO customer service and after that my opinion about this company has become even worse than it was. A person on live-chat wasn't professional and wasn't trying to help with my case at all. She was copying and pasting the same information all the time doesn't matter what i wrote to her. I found this quite rude and unprofessional. I must say I'll never use Parcel2GO to send anything anywhere. It's absolute waste of time and money - they charge you lots of money, don't deliver your parcel, you need to wait weeks for it and when you contact a help center you won't get any help. I'll never recommend this company to anyone and I have really bad experience with Parcel2GO. My experience are even worse after this useless live-chat than they were before.”

Helpful Report

Posted 3 years ago

“CRIMINALS! I've made the mistake of using Parcel2go to move countries. 10 years worth of my belongings, photos, important documents, beloved clothes LOST because of Parcel2go. I could cry! I had insured my shipment and have been trying since April to at least get reimbursed for my loss. There's literally no point, Parcel2go is creatively coming up with various ways to delay/excuse/etc and has now simply rejected my claim. I don't know what else to do. These guys are criminals - DO NOT USE THEM.”

Helpful Report

Posted 3 years ago

“I posted a parcel and was informed that there was a surcharge that required paying as the weight exceeded the 1kg I had submitted. As a shop I was able to recreate the same parcel and when weighed this was only about 700grams. After contacting Parcel2Go they advised me to submit a dispute which I did with photos of the order and the weight on the scales. It wasn’t until I tried to ship another parcel that I found out that even though I had disputed the surcharge I had to pay it or they wouldn’t allow me to send anything else. So to let everyone know if you want to continue to use Parcel2Go and you get a surcharge either pay it or ship with someone else, I would have expected the surcharge to have been placed on hold until it had been investigated allowing me to continue to post through Parcel2Go.”

Helpful Report

Posted 3 years ago

“I send over 20 parcels for work to colleague. These were gifts I had put together. 2 gifts were undelivered. Now I understand I didn't pay for the insurance but I did pay for a service... delivery... which was not done, so therefore, for these to parcels, which I will need to reassemble and send out, I will have to pay for delivery costs again. If you don't provide the service, then there should be a refund of that. Shocking service and no one to speak to about this. Rather go use another site”

Helpful Report

Posted 3 years ago

“Despite admitting they failed to provide a service for items I had paid for - because their system wouldn't generate labels for 2 parcels going to the same address! and despite offering me a refund, they are now saying they are not receiving my email confirming how I want the refund!!! I cannot believe the lengths they are going to in order to avoid refunding me P2G94668087”

Helpful Report

Posted 3 years ago

“Would have given 0 stars if I could. Parcels not collected, had to rebook all parcels and then they claimed to have come on a different day which they did not. Customer service is awful - online chat and no way to directly contact. Basic attitude is wait and see. DO NOT USE”

Helpful Report

Posted 3 years ago

“Please do not use this service. Just check online how many people have lost parcels snd its impossible to call them or fontaxt them a total scam service.”

Helpful Report

Posted 3 years ago

“I have very bad experience with Parcel2go. I have stayed 2 days in home waiting my delivery no one came. I tried to find a telephone number to talk to the, email them or find some way to get in touch with them unsuccessfully. With desperation I reach them from facebook. They write back to me saying they will find out my parcel and let me know where it is 7 days ago. Till then no news. On there web site my parcel has been deliver to me. This is shocking. I feel very bad not know where my parcel is gone. That is terrible service. I try to complain but on their website couldn't find anything to do that as well. Make so complicated. I don't know what to do. I want people to know and not trust this company.”

Helpful Report

Posted 3 years ago

“Failed to pick up my parcel today. Why, no-one knows. Compensation - None, hassle - lots. Had to rebook for tomorrow, not knowing iof they can be bothered to show up again.”

Helpful Report

Posted 3 years ago

“Completely and utterly uselss. Please do not use this company.”

Helpful Report

Posted 3 years ago

“Terrible service, much better companies out there doing same thing but actually caring about their customers”

Helpful Report

Posted 3 years ago

Parcel2Go is rated 1.5 based on 2,195 reviews