Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,211 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,211 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible service. Paid for 48hr delivery - delivered a week later. No way of speaking to anyone, no way of getting a refund. Would not recommend to anyone. The worst customer service I have ever had.”

Helpful Report

Posted 4 years ago

“If i could give -5 stars i definetly would, Absolute rubbish company. They offer insurance but you will definetly get nothing back if an item goes missing. They will waste your time asking for more and more documents for proof your parcel is missing even after they have investigated it and confirmed it is missing, the claims part of the website takes forever to load anything so you eventually give up trying. Do not use at all costs, there are so many other companies out there like Parcel hero etc - just do a google search and don't click Parcel2go!!!”

Helpful Report

Posted 4 years ago

“took 2 months waiting for a package to get told that it was lost”

Helpful Report

Posted 4 years ago

“Paid to have a parcel delivered to Spain and paid for additional insurance. P2G lost the parcel and repeatedly lied to me about a number of things (documented). I raised a case and they asked for 14 days to investigate. On day 13 they closed the case saying that they had found the parcel but it still wasn’t delivered. I chased again and guess what, they don’t know where the parcel is again and want to open yet another case. They are repeatedly refusing to let me claim on insurance saying that they need more time to investigate. Every time they ask for 1-2 more days. It’s been in transit for well over a month now. They are charlatans and I will be taking court action and will report them to the financial ombudsman for their dodgy iinsurance practices. They also refuse to share details about how I can raise a formal complaint. Steer well clear if you value the items that you are sending. The shadiest company I think that I’ve ever had to deal with.”

Helpful Report

Posted 4 years ago

“they will allow you to insure anything but if you lost they will simply say it is prohibited item and you should know it. Sametime they will not taking any responsibility on lost parcel and pass it to courier service, but we naver deal with courier and they will not answer your problem at all. Claim department have no any responsibility when they handling the claims they never check your case carfuly and will give some silly answer and try to make you fed up with your claim untill you give up Don't trust this service, go to the courier directly. If you have problem you can talk to them to find a solutions.”

Helpful Report

Posted 4 years ago

“I have 14 missing parcels with them and they try to dodge every refund and blame the problem on you. Send your parcels with someone else.”

Helpful Report

Posted 4 years ago

“shocking company amazing its legal what they do their insurance is worthless they will always wriggly out of it through shady opaque practices”

Helpful Report

Posted 4 years ago

“A catastrophe, I absolutely do not recommend it, I bought extra protection that P2G offered me due to the value of the shipment and the content, the parcels arrived massacred, I contacted P2G a few times, I sent them pictures of the damage but my complaint was rejected due to the content, so where is there logic? They offer you extra protection in terms of value and content, and when the shipment is damaged, they reject complaints and do not pay compensation for damaged property. I hired a lawyer to handle this case already. If you want to save yourself stress then use another company, shipping parcel via P2G is like lottery, you can win but more likely you will loss, please click on this link to see how they care for your property. https://www.dropbox.com/sh/mnqmk8yuzz54vgh/AAAlf4-DTTBrLG729VM8_bGza?dl=0”

Helpful Report

Posted 4 years ago

“Sent 4 parcels to Spain for Christmas on 3/12/20 Two delivered on time, one a fortnight late, the fourth never delivered. I have tried a number of times to get insurance value which I took on all four parcels. I have been continually fobbed off by Parcel 2 go who claim the parcel was returned to myself 30/12/20. After writing a review on Trust Pilot I was contacted by a Naseem Alahi from P2G asking I wait 1-2 weeks which I did. When I contacted Mr Alahi on 8/2/21 there was conveniently no reply. Seems to me that the company is using delaying tactics in the hope that you give up the case. Next step Citizens Advice.”

Helpful Report

Posted 4 years ago

“Dreadful experience. Parcel contained non fragile Christmas gifts and Christmas card - insured after reading MSE website. When parcel arrived one gift missing and parcel tapped with fragile tape. Insurance claim made- relevant details sent but claim rejected as company said I had not complied...shockingly poor service. Asked for details of their complaints procedure. Like others would give no or a minus star rating if I could.”

Helpful Report

Posted 4 years ago

“Would give zero stars if possible. Operational and organisational nightmare with non existent customer service and poor communication lines with couriers / local depot and utter inability to provide live tracking information or problem solving. Parcel from London to Riga. Tracking showed arrival in depot in destination country on 4 January. A month later - still not delivered. Throughout this time, I raised two claims, wrote emails, used online chat system (note: it’s not possible to call or speak to anyone). Was asked for recipients phone number 3 times. Parcel ultimately returned back to London on 9 February. Reason: the recipient’s flat number was not indicated. It transpired that parcel 2 go (or the courier?) created and printed their own address label and stuck it on top of the address that i put on the parcel (which was correct and had all details). In doing so, they left out the apartment number. Utterly incompetent. What was even more frustrating is that for the 5 weeks that the parcel was at location, two claims were raised, i had followed up on email and chatted to two different operators online, and yet no one asked me for the missing apartment number information, nor did they contact the recipient (whose number they asked for three times). Never using this again.”

Helpful Report

Posted 4 years ago

“Don’t waste your money They are a joke company that lie Lost my parcel a month ago contacted them they opened a lost item case never heard back contact them yesterday on web chat for 3 hours I was told waiting on collect + Contacted collect + my self to be told a case was never raised? What a joke do not waste your money”

Helpful Report

Posted 4 years ago

“P2G85540127... I booked a collection by Parcelforce 48 through P2G, it was for a model rc tank and it was valued at £300i was advised by P2G to take out the extra insurance that would cover the model for accidental damage and total loss, I paid an extra £14 for this insurance, the model was uplifted on the 8th Feb and delivered on the 9th, but it was severely damaged and there was evidence that the box had been dropped, I submitted a claim, and today I received an email from P2G telling me that they were refunding the shipping cost, of £13 but my claim for the damage was rejected because, they said the model was on their restricted list, I emailed them and spoke with an agent, who informed me the they do not cover models, or kits, when i explained this wasn't a kit it was a toy as it had a function, i.e it was rc, the agent stood firm with his original argument, suffice to say, i will never use this company again, they are scammers and ebay sellers and buyers should beware, their insurance is not worth the paper its printed on”

Helpful Report

Posted 4 years ago

“parcel lost, claim refused Hate leaving bad reviews but so fed up with these guys. My story sent some unsented candles to my mother in-law as a present. I followed tracking item collected from one of the lockers you drop parcel into. Then nothing, raised a claim which took weeks then for claim to be refused as a banned item to ship. Why and where is there a reason not to be able to ship candles. I'm sure they make up unfair lists so they don't have to pay out on a fair claim. Also item was shipped and declared as candles when i booked the service so why not then refuse to ship, paid for insurance as well. Very one sided service an in my opinion I am being conned. Will never use again. Very unhappy customer. Site is also nearly impossible to speak or get a reply from anyone tried many times.”

Helpful Report

Posted 4 years ago

“Absolute shambolic company - took out insurance on the Christmas presents being sent to my son - parcel never arrived. Parcel2Go confirm my parcel is lost and after several hours spent in chat , several emails sent including a few to the CEO - no replies received- I hear yesterday my claim is rejected due to lack of documents. Unbelievable- all receipts have been sent and THEY have told me MY PARCEL IS LOST - but my claim is rejected. I have NEVER had such poor service and the fact you cannot speak to anyone is so frustrating- DO NOT USE THIS COMPANY!!!!!!”

Helpful Report

Posted 4 years ago

“P2G 84770890 this was a faild bookinh due Parcel2go system error. They mailed me 21day ego.saying I will be refund in 7 days. I did not received my money back, they do not reply to my mails and the virtual chat is useless. Disgrace”

Helpful Report

Posted 4 years ago

“I used parcel2go to search for a courier for the shipment of car lamps that I sold. I gave what I want to send and what is the value of it. Parcel2go gave me parcel force shipping options for 11 pounds plus 29 pounds insurance up to 500 pounds. One of the lamps was damaged during transport. and the parcel for the second week informed me that car lamps are excluded from damage protection. Even though they took money for protection. I warn all against cheaters.”

Helpful Report

Posted 4 years ago

“No wonder Parcels 2 Go refuse to offer us reimbursement for a lost delivery - they're probably financially crippled what with their overheads in buying fake Trustpilot reviews. Cowboys at best, a scam at worst. In essence: Because they book collections with couriers in their own name, you can never claim compensation with the couriers directly (they will redirect you to Parcels 2 Go), and Parcels 2 Go have refused our claims on both occasions, so we are out of pocket to the tune of £1k. Stay clear!”

Helpful Report

Posted 4 years ago

“Charged over £22 for next day delivery before noon . Parcel2go have no phone number and when you email them they just say put a claim in . My parcel weighed 26kg you need a vehicle to steal it but they can’t find it or can’t be bothered to look . Do not use parcel2go”

Helpful Report

Posted 4 years ago

“Please please don't use this company when things go wrong you've no chance of sorting things out . Bad bad company”

Helpful Report

Posted 4 years ago

Parcel2Go is rated 1.5 based on 2,211 reviews