Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,184 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel of gifts sent to Australia for Xmas,costing £117 postage, winging its way back to me in Scotland. Apparently its not possible to send sweets to Austalia now, after 12 years of doing so. Disgraceful, considering that it was allowed to leave Britain in the first place.”

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Posted 3 years ago

“Do not use this company There customer service is like their deliveries.... non existsnt”

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Posted 3 years ago

“I was waiting for my parcel for more than a month and then they decided they lost it. I haven't been paid back the postage fee or the £25 protection on it. Stay away from them! I do recommend paying those few quid more and have your parcel delivered by a different company.”

Helpful Report

Posted 3 years ago

“I recently sent a parcel to Spain with Parcel2Go. I can not dispute their prices and the parcel was collected on time. I paid extra for insurance and guarenteed delivery. I kept track of the parcel and things went wrong pretty quickly. First they lost the parcel, then it was damaged, then it was found. We had address issues then the parcel was lost again and then we were informed that it was utterly destroyed with no chance of anything in the parcel that survived! I have been in several 'chats' with these people and now after being informed that there was nothing left of the parcel to deliver I have requested a refund, although I have to wait for a full investigation. Whether I am successful who knows!”

Helpful Report

Posted 3 years ago

“I've tried so hard to make this work as it's a very convenient way of sending parcels, But the truth of the matter is they can't be trusted, They to often lose parcels and want to take no responsibility for it, leaving you out of pocket every time. I will not be using them again and i advise everyone to look at their Facebook page before they use them. They have become unfit for purpose.”

Helpful Report

Posted 3 years ago

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Posted 3 years ago

“AVOID, AVOID, AVOID... if your parcel fails to reach its destination you are expected to jump through hoops to get compensation and there is never a human to speak to. Deal directly with the shipper and avoid Parcels2Go IT IS NOT EASY WHEN IT GOES WRONG!!!”

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Posted 3 years ago

“This has to be the most ridiculous company that I have come across. BE WARNED : anyone who is sending a gift for Christmas or Birthday etc. using this company please note that Parcel2Go will let that person know immediately what gift they’ll be receiving. I did ask them why they saw fit, within minutes of my booking my parcels with them, to send the parcel specifications and contents of the Christmas presents to the recipients. Other companies communicate that they have a parcel for you – not the specifics. The customer service operative on the chat line apologised but did point out that if a customer requests information as to the contents of the parcels they must, by law, communicate this to them. The recipients did not ask for this and were unaware that I was posting presents to them so this was irrelevant. My parcels were collected as organised and arrived quickly and safely but this was down to the Courier (Hermes) – not to Parcel2Go as they are an intermediary. I do understand that they get the blame for missing parcels, which must be down to the Couriers though collection failure could be down to either parties – failure by Parcel2Go to communicate efficiently with the Couriers or the Couriers being at fault. However, this time it was most definitely Parcel2Go that I have issue with. Don’t trust them with your present surprises – they will ensure that they’re no longer surprises!”

Helpful Report

Posted 3 years ago

“Sent 2 metal figurines. Well packed. They arrived smashed. Tried to claim and was given a huge list of things not covered. Virtually everything. Only covered if lost. Would never ever use them again.”

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Posted 3 years ago

“I have used the company a few times, 3 times they have lost my parcel, the last one, last week is the final straw...never again. They are hard to contact, can't speak only chat. took an hour and 3 different people, I was begging them to look for my parcel. Ending in a big fat no!! Not interested and couldn't give a damm. Said they would pay 70£ comp, even though I insured for 80£ and had receipts. After I investigated with the company I was sending too, looking through their camera to see the courier never dropped my parcel off. The courier sends a message with copy of HIS signature. The company are very unhelpful. Bunch of thieves...avoid avoid avoid !”

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Posted 3 years ago

“absolutely horrible. No customer service exist in this company . Chat to people for hours and not resolve anything. Parcel havent been picket up for a week , all they offer to rebook it .. rebooked it twice now , still no solution! absolutely horrible unreliable and no customer service”

Helpful Report

Posted 3 years ago

“I can thoroughly recommend anyone wanting to post a parcel to AVOID this company. In the event your package does go missing they are about as helpful as the emperors new clothes where at covering him up. It doesn't seem to matter to them whether you've paid for extra compensation, delivery guarantee or any of the other fancy "We're going to con you out of more money to send your parcel" options they provide. They simply carry on stating it's going to take longer to resolve your claim. Parcel only went missing on the 17th November, of course it takes this long to resolve what should have been a next day delivery guarantee! So, folks avoid this company, go direct, go to another parcel guru type service, just whatever you do, don't give this joke of a company with quite possibly the worst customer service going, your money!”

Helpful Report

Posted 3 years ago

“Never collected the parcel booked twice still didn't come now have to take it to a drop off point as they refused to refund. I would never ever use this company or recommend . Appalling.!!!!”

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Posted 3 years ago

“DON´T USE THIS COMPANY!!!!!!!! WORST DELIVERY COMPANY EVER. THEY HAVE BROKEN MY PARCEL ON OCTOBER. I ASKED THEM TO DELIVER THE PARCEL ANYWAY BECAUSE THERE WERE ITEMS THAT COULD NOT BE BROKEN. THEY TOLD ME THAT THEY COULD NOT DELIVERED THE PARCEL DAMAGED AND THAT THEY WILL RETURN THE PARCEL BACK TO ME AND REFUND MY MONEY. WHEN THEY WERE GOING TO RETUND BACK THE PARCEL THEY LOST IT! I AM STILL AWAITING FOR MY MONEY TO BE REFUNDED.”

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Posted 3 years ago

“I posted a parcel to my daughter in Toronto using the parcel2go website most popular search option choosing a 7/8 days delivery option using parcelforce. To my big surprise within 3 days I received a message from my daughter that the parcel had arrived. They did it perfectly right and more than twice as fast as expected for me this time.”

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Posted 3 years ago

“My parcel booked on Parcel2go website and sent through Hermes, was open, the content stolen, then re-sealed and delivered. I complained to Parcel2go and Hermes. Hermes blamed the receptionist at the delivery address. The receptionist and the recipient blamed Hermes. The matter of fact is that I was deprived of an item worth £47.50, Hermes referred me to their business associates, the recipient and the receptionist washed their hands off it. So I searched online: "Hermes stolen content" and found that by pure coincidence, many people are in my same situation. I trust that the poor guys at Hermes are the victims of a conspiracy by customers. Parcel2go sided with Hermes and washed their hand off this criminal act. I reported the matter to the Metropolitan Constabulary and so should you if your parcel is stolen. Anyhow, post office is only 30p more for a parcel, so I will use them from now on to avoid being part of the conspiracy. In any case, poor response from Parcel2go and Hermes.”

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Posted 3 years ago

“Terrible - Lost a £400 item and only refund the cost of the shipping”

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Posted 3 years ago

“Avoid -P2G won't help if a problem arises. Courier won't speak to you directly if you booked through P2G Paid for next day delivery, 2 days later its not arrived. Tracking says wait another 48 hours P2G won't help and courier won't speak to me as I booked thru P2G. Spent over an hour on live chat and still no help from P2G they don't even allow you to complain.”

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Posted 3 years ago

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Posted 3 years ago

“Do not touch this company !! Printed my address label for a parcel to Ireland . I have used the same address many times before with zero issues . When I kept checking the parcel was in transit. Then it said it had been delivered . When I spoke to the recipient it had not. Another week and they said ‘sorry we have no idea where your parcel is’ !! Then I was told yay we have found it and it’s been delivered. Still never arrived . When I got I touch I was told it was being returned to me and could take 6-9 weeks. No reason why! After time it arrived back with me flattened but items not damaged . Then I tried to get a refund and was told it did not have a postcode or correct district. Totally wrong . I have spent hours fighting with zero luck. You can’t ring them either . Do not use them at all . Terrible company and service”

Helpful Report

Posted 3 years ago

Parcel2Go is rated 1.5 based on 2,184 reviews