“46% bad tells you everything you need to know. The team seemed to rectify an issue while my complaint was ongoing and dismissed the fact that I’d already provided screen evidence of the issue. No option but to file for a charge back now. They allowed me to pay £46 for an item to be shipped only for it to be returned as DPD don't ship to Spain. They said it was my fault even after sent evidence that their system let me book the service and pay for it again. Unhelpful contact team… I wish I’d looked at the reviews here before booking.”
“AVOID PARCEL COMPARE
Attempted to charge for alleged overweight parcel, Requested impossible to provide proof of weight.
Claimed UPS audited the parcel. I contacted UPS who knew nothing of any audit, so I issued a complaint and parcel compare are now under investigation.
Parcel compare are an affiliate of UPS.”
“Careful .avoid avoid they are a scammer .they just overcharge you and took money from your bank account without any notice
After 4 weeksof seng my Marcel which was all damages .they charge me twice and they send me another invoice and took the money twice of my bank account”
“Company run by crooks, claim they have a service for you but have no care at all about the service, they owe me money for damaged goods and refuse to pay even though I paid them extra for insurance, scammers!”
“This is bloody failure. This company was supposed to deliver my parcel in Italy on 29/06/2021. June.
After they send it to wrong depot in another city (Milan) they had the nerve to request £103"The return charge would be £103.42- excluding any outstanding duty charges if applied. Please also note that no shipping fee will be refunded on this occasion."
After refusing to pay this money they agreed to start the return process for free.
However, we are in October, and they are still no managed to return the package back to UK.
I am receiving the same message from the parcel compare escalation team.
Probably a copy and paste since is the same one every week for the last 2 months.
I need someone to help me solve this problem(CK283563886GB).
I also hope people will start looking at the bad shipment service that this company offers before reserving their service.”
“Lost my parcel sent to the USA, I now have been jumping though hoops back and forth with emails, each time they reply with different questions, the last emails are an absolute joke, they want the non recipient to fill in a claim form, I paid for the consignment via Paypal, and send email proof by sending my Paypal statement showing that, I will never use Parcelcompare again. Can't see what the problem is, they have admitted to losing the consignment, and they won't honour my claim.”
“DO NOT USE THIS COMPANY!! They delivered my parcel then took £95.00 out of my account! They said it was because the parcel was bigger then quoted. This was not true and when looking on the invoice it was someone else's address and invoice! YOU CANT TALK TO ANYONE JUST EMAIL. 1 WEEK LATER NOTHING HAS HAPPENED ABOUT IT. ABSOLUTE ROBBERS AND CON ARTISTS. AVOID!!!!!!!!!!!!!!!!!!”
“Scammers!!! They charge the delivery TWICE and there is no way you can contact them later, from their website or whatever.
I sent a parcel to my brother in Italy which I paid £33.03 when I bought the service.
When they delivered over there they charged him 52.54 euros.”
“If I could give zero stars I would. Arranged and paid for a parcel to be delivered. It was not delivered but was returned to me. When asked why and request a refund they said the parcel was wet inside and was undeliverable. Strange that the said parcel was delivered by a different company in the exact same condition with absolutely no issues and again absolutely no issues from the recipient of the parcel. No only are they refusing to give a refund for not delivering the parcel but have also taken money from my account to pay for returning the parcel to me. Even had the cheek to send an email saying we look forward to doing business with you again. I am going to contact trading standards to see where I stand. I feel totally let down by this company”
“I booked a return for 3 rolls of insulation, when booking i gave accurate measurements and dimensions and as the price was reasonable arranged the delivery.
Several weeks after the return was collected I received an email saying that the package had been audited and the dimensions I used were wrong therefore they wanted and additional £117 from me.
The only way to appeal this was to provide photographic evidence which obviously I didn’t have, I contacted the supplier who offered to provide the dimensions but parcelcompare did not accept this..
They have been unreasonable and put up barriers throughout the whole process, my solicitor has recommended that I ask for photographic evidence from them that they can’t provide, all I have been given is a blanked out invoice. Do not use”
“They are scammers. They tell you that parcel was a different size to what you advised. They charge you £56 extra for an alleged 3cm, offer no proof it was incorrect. They ask customers for evidence it was correct but will not produce any evidence to prove their case. They ignore what you do provide.
They are robbers don't use them.”
“Sent some rose bushes to a friend in Italy collected no problem three months later still not received said are prohibited items 8 weeks in Italy at customs in quarantine then sent back to uk worste service I have ever had three months chasing it to be told it had to be returned as it can only be sent by air I didn't choose how they sent it they did”
“Took excessive additional charges without knowledge or proof of added charges completed liars shocking service apparently nobody in the company can communicate by phone call totally inaccurate and false information given via email only…CRIMINALS”
“Very poor customer service a parcel was damaged in transit the company accepting the parcel said it had been well packed
Parcelcompare declined the insurance claim £70 wasted returning a £200 item
These people are fine until something goes wrong then look out they deny all responsibility and defer to the t&c that are completely unrealistic”
“Don't go there. It's equivalent to online fraud. Trading standards should actually investigate. Do not use. They take your cash do not come back to you. All emails are automated. I'll be reporting to trading standards....”
“I honestly wish that read more about the company prior to making a booking. I worked with so many logistics companies and third parties in the past, but this is by far the most hardest/complicated experience I have ever had. I booked the collection on Monday (which was supposedly URGENT collection/delivery) -- I was getting no updates, parcelcompare website was telling me that collection was the same day yet no one was coming to collect the parcel. When I contacted the logistic company directly, I was asked for so many irrelevant details about the parcel whatsoever and there is no easy way to contact parcelcompare (whom I initially paid the service to). The only way to contact them seems to be by post!
I feel completely neglected as a customer and I will not ever use their services. I DO NOT RECOMMEND THEIR SERVICES TO ANYONE.”
“Absolutely Dreadful Service - Ridiculous reasoning to cover their incompetence DO NOT!
This is surprisingly a scam company that operates at a large scale. I filled my form where certain lines are mandatory, you just cannot skip them. One of them is EORI number which is needed for customs clearance. I put that number as all the rest printed labels and sent the parcel. It did stuck somewhere in France and after 2 weeks went back to me. When I called DPD they said that the third-party provider did not provide the EORI number, that's why it is back. I contacted PC and what nonsense they accused me in not providing an EORI number. But their booking system does not allow processing without that number. Their reply: "You should have contacted us if this was the issue, as we shared the set of documents before collection. You should have observed this been missing".
So in their words, I had to check if they were doing their job properly!!! I pay money and I have to check if the shipment and custom paperwork are compiled correctly by their software. They refused to give a refund or send it again properly. SCAM company, AVOID!”
“They have refused to deliver my parcel and I paid extra to insure it.
They won’t compensate me either.
They are a scam and should not be allowed to operate. I have lost my parcel contents of £310 and £50 in delivery”
“Please do not use this company if you want to have a package delivered on time.i paid for next day delivery and 8 days later the package has not been delivered.”
