PC World Reviews

Name: PC World
Address: DSG Retail Ltd, Maylands Avenue, Hemel Hempstead
Rating: 1.57

1.6 Rating 319 Reviews

14 %

of reviewers recommend PC World

Company Reviews

Questions

Metrics

1.6

Based on 319 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-34-45611234

Email:

customer.services@pcworld.co.uk

Location:

DSG Retail Ltd, Maylands Avenue
Hemel Hempstead
HP2 7TG

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PC World 1 star review on 13th November 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Store in Burlington Road New Malden is empty of staff. No one to ask questions, no one in fact to give your money to. Go elsewhere is my opinion and get a smile and a welcome that you don't get in New Malden.”

Helpful Report

Posted 7 years ago

“Plymouth PC World. Visited 20th September 2017. We went after doing online research of approx what we wanted. We narrowed it down to the one we wanted, without having to ask anybody for help as there were two sales assistants, one was busy with an elderly couple, the other was going from shelf to shelf Checking the various laptops. We asked the latter if he could Check if in stock. He wasn't exactly enthusiastic but begrudgingly did stop to check availability. He then told us it had been discontinued so he couldn't help. And that was that. No offer of an equivalent or could he suggest a comparative laptop. Also, if it's discontinued and no stock anywhere as he pointed out, why is is still being advertised online and a model in store?? Anyway, as we had driven there especially, we went back to look again, found ourselves a slightly more expensive model. All we wanted to find out was if this one was in stock. We waited for a sales assistant, the first one was still busy serving, the other one we had asked earlier was so grumpy and apathetic we didn't bother with him as it was quicker to look it up online ourselves. Guess what, no stock. What a waste of time. We had been in store for over thirty minutes. All we wanted to know was which out of the two we had narrowed down ourselves were in stock to buy. Obviously far too much trouble to get an accurate answer in person or on your website. So well done, you lost yourself a sale of approx. £750.00 . We just wanted to buy a laptop, not have it demonstrated or set up. How basic is that for a store to achieve.”

Helpful Report

Posted 7 years ago

“Ordered 1TB hard drive received tumble dryer vent, spent 30 minutes on the phone now I have to return the vent, then they will send out the hard drive crap service who picked the order should go to specsavers”

Helpful Report

Posted 7 years ago

“It's a shame there is no 0 star option because that is by far what I would give this poorly ran company. I spent £1,000 on a laptop... the minute I got it out the box and tried charging it up the charger was faulty... however that was no issue as we knew they would give us a painless exchange (which they did do) so once receiveing the exchanged laptop and using it on and off for 2/3 months it then formed a software issue... the "Know-how" team (or as I like to call them "don't know how team") said it would take maximum of a week to repair and if it wasn't done by then we would be entitled to a full refund, baring in mind this was already causing a major inconvenience we put our hands together and preyed it would take less than a week... which surprisingly it did! However we got the text to collect the laptop... we went to get it and low and behold as soon as she pulled it out the box it had 3/4 dents in the top lid of the laptop... how they got there I have no idea but they where not there when we handed it over to the "don't know how team" Awful company, please don't waste your time and money going there or purchasing there products, thank you (I hope PC World see this)”

Helpful Report

Posted 7 years ago

“They didn't - very poor customer service and poor after sales.”

Helpful Report

Posted 7 years ago

“I bought a new HP omen and was assured that it came with a keyboard and mouse, I then was told they didnt have it in stock after I bought it and had to collect the next day, the next day they tell me they boxed the wrong model and that they had to order a new one in from somewhere else which meant I had to collect the following day after that, finally upon receiving my computer it had no keyboard or mouse with it so I had to return once again the following day AGAIN, I get a free keyboard and mouse but only the shitty one nothing that matched the computer which is what I was promised, then after getting home realised the dongle for the wireless mouse and keyboard was nowhere to be found, had to go BACK AGAIN, 6 trips in 5 days to the same store was not a good experience at all, MASSIVE HASSLE”

Helpful Report

Posted 7 years ago

“We bought a high spec Dell XPS 15 with full support service (total bundle in excess of £2k). The Laptop screen failed within the first two months. We gave it to the KnowHow team for repair. They reassured us that it would be repaired by a certain date. They have now missed two confirmed deadlines and we have had to adjust our holiday plans twice in order that we could collect the laptop. We still don't have delivery date. The primary issue is that there is no customer service. When you try and track the repair you simply speak to a call centre in Sheffield who have no other information than it is still to be repaired and simply state the terms and conditions of the contract we signed. It would be far more helpful if they could focus on resolving the problem by getting an accurate estimate for the repair time or replace the nearly new machine. The issue is they operate their own workshop and have to wait for the manufacture parts for repair. After lengthy calls I was able to speak to a supervisor who eventually admitted that you could apply for 'write off' and therefore receive a credit note. In summary PCWorld are great at sales, but drop you into 'call centre' hell when it comes to customer services who simply quote the contract and imply that it is your fault for signing the customer care contract. My advice would be to buy directly from Dell.”

Helpful Report

Posted 7 years ago

“They offered headline finance rates to get me to buy , then said credit check failed. As a Finance Manager I knew they were wrong and asked for the Manager. The Manager appealed my rejection with Creation Consumer Finance LTD who they use . They said rejection still stands. I soon under stood what they were doing " Advertising headline rates with a no pay for 6 month which they have to pay a fee to the finance company to facilitate, then rejecting a customer on the grounds of the deal was unprofitable. Yet telling the customer their finance had failed". How correct I was I Checked an got my Equifax report the same day ,who Currys P C World use to check customers. I also called Equifax and they assured me no one had done a credit check on me that day and that Creation Consumer Finance LTD had indeed done a soft search to verify who I was . Bingo They Lied and didn't even do a search , even though they said I failed the credit check . The truth was the deal was not profitable and this is now common place if you care to check other customers with them on here , it really is murky business and leaves solvent customers upset and as they well know the customers will reach for a card to pay for the goods to save face like I did. I think the worse thing about this is P C World customer services got hold of me for leaving a review on Trust Pilot . They online asked for my credit report and really couldn't believe what I was saying and would look into this outrage!!!!!! Yup it was all to save face I have not heard a thing back from them even though I bothered to send my personal credit report to them that was perfectly fine .. And I quote " A fish rots from the head down " It all comes from the top the rot , do not give them your business they truly don't deserve it . Try AO.com they have a lovely customer service team who you can call straight away and are very straight with you and cheap too.”

Helpful Report

Posted 7 years ago

“Let me be very clear if I could have marked my review as zero stars I would have gladly done this. I purchased an acre laptop and took out the knowhow cover. Since the beginning my laptop has had the hard drive replaced and DVD drive replaced on more than one occasion. Let me be clear I still have the same issues with DVD drive crashing and the hard drive quite obviously still having issues because at times laptop refuses to actually load anything. I have handed in this laptop on so many occasions and logged complaints a few times now and every time get told the company use a different system to log notes if you go instore and separate ones for engineers and if you call on the phone. Now due to this my calls and conversations always seem to be half updated all over the place. Now on my last visit to the store I firstly had my laptop returned without my charger so this had to be replaced. I also found that the issue with my mouse not working was worked on by some obviously untrained engineer. As all he was capable of doing to repair mouse issue was download th drives again. Something which an amateur like myself had already tried and figured out it fixed the problem temporarily until I switched laptop off again. This also proved that no thorough checks were done on the laptop like pcworld claim they do as if he did he would have discovered this. So on returning the laptop again for the 50th time I have been told the laptop is fixed. I went to pick it up and waited 20 minutes whilst 5 members of staff had a chat amongst themselves. Finally having speaking to a knowhow representative who discovered they had no idea where my laptop was and double checked my text to confirm laptop was meant to be ready (because I cant read Englishl lol) . I had no apology whatsoever and got told this would need to be investigated and they'll get back to me at some point in the day on my mobile. So now after being refused a replacement because so many parts of the laptop have been replaced I've ended up with my faulty laptop being lost and still had no call about it. Will be looking into my legal rights moving forward because think I've been patient enough.”

Helpful Report

Posted 7 years ago

“Awaiting a parcel to turn up. Then when speaking to them cant get a refund for something that hasnt turned up, because they need to find the missing parcel..... So im out of pocket and have nothing to show for it... Thanks...”

Helpful Report

Posted 7 years ago

“I have nothing good to say about my PC World / KnowHow experience. I bought an expensive HP Envy all-in-one computer in March 2017. It went wrong within 4 months. In summary, I should have,bought from John Lewis for their service: I recommend that you do too. Here's the debacle: On Friday July 7th, I take the PC into a local PCWorld upon advice from calling KnowHow; the touch-screen has gone haywire. It's all smiles, they package it up and I'm told it should be back by around the 15th. Fair enough. When it's not back, despite the online system telling me it is fixed, I call KnowHow. Apparently, KnowHow don't repair HP computers and it has to be sent off to HP via the store where I dropped it off. OK, so this is the first sign that PC World does not know what it is doing. I would have assumed that something that basic (that is, they don't repair HP) would be known by the staff. So I wait and assume that PC World is organised enough to get that done. Monday 16th, I drop into the store to ask how things are going. The chap calls KnowHow and after I have to explain to them that the PC was supposed to be going to HP, they finally somehow figure it out and agree. Clearly, whatever system they are using is not that clear and easy to use. So I'm getting concerned now. The chap in the shop says that the PC will be delivered back to the store and that they will call me when it is in because apparently, I have to give them the OK to send it to HP. Now it's getting rather complicated. I hear nothing. I call KnowHow on Saturday 22nd July. After explaining what should have happened to the guy on the phone (that is, the PC should have been delivered back to the store) after consulting whatever he needed to consult, he agrees and explains there is good news and bad news. The bad news: "your PC still has not been sent back to the store sir". So that's about two weeks it has sat there doing nothing. The good news: "we will write the PC off and you can have a voucher". I declined this on the phone and said that I would go back to the store to discuss what "getting a voucher" actually meant before agreeing to it. Regardless, the guy explained that he would put on the system that a voucher should be made available. So I go into the store and explain the situation on Monday 24th and to discuss a voucher. We all go through the same issues of the call centre not knowing that the PC should have been sent back to the store, or that a voucher had been discussed. The manager of the store discusses the issue with the call centre and explains that I will be contacted by phone or email and that a voucher will be available in the next few days. I hear nothing, I see nothing. Today, is now late afternoon Thursday 27th July. I call Know How again. There is no record of the voucher being requested on my first call. I call back, and this operative still cannot see that a voucher has been requested. I ask that I would like my money back and she says that she'll call back with details of how to do that. I strongly doubt this will happen at all. So far I am right. So here I am: I have no computer, and PC World has no clue what it is doing. Quite frankly, the PC is less than 6 months old and so according to my consumer rights (don't you hate it when you have to refer to these because of an incompetent retailer?), I can have my money back in full. So thats' where we are. I'm waiting for the last operative to call me back to explain how I get my money back. PC World, if you read this, you should hang your head in shame. This is Class A incompetence. I will never, ever, buy anything from you again following this. If you are even considering buying something, especially something as critical as a computer, then don't believe the hype of PC World and the KnowHow service. This KnowHow is just a way to get customers to actually pay for what is theirs by right. Thinking about it, why should youI pay for being able to return a faulty item? If it is broken, just take it back to the store and ask for your money back or agree a replacement. Please, avoid PC World like the plague.”

Helpful Report

Posted 7 years ago

“Went there to buy a laptop pc world in Eastbourne. Chose one costing £399 and went to buy. The salesman wanted us to buy a package to an extra £180 for lots of things we didn't want including cloud storage(didn't need) anti-virus for 5 items(which we don't have), and something to restore Windows to the laptop should it magically disappear (does that ever happen???) We said "no thank you, just laptop". Followed huge pressure to buy, how cheap it was, just what we needed etc. When it became clear we could be there all afternoon and actually COULDN'T buy the laptop without the extras, we left. Fortunately for us found the same thing in Office Outlet (was Staples) round the corner for £50 cheaper. Bought with free anti virus, just the accessories we wanted and no more, and a bonus memory stick.”

Helpful Report

Posted 7 years ago

“Staff friendly, but all shop seemed to be interested in was heavy pushing of Talk Talk or Virgin broadband (which are pretty crappy). I was there with a view to buying an iPad Pro but will shop elsewhere I don't appreciate this approach to customers, I felt was being conned into bad broadband deals which I wasn't looking for in the first place.Shame on you PC World. You've gone down in my estimation.”

Helpful Report

Posted 7 years ago

“Yesterday we were looking for a cheap laptop for my wife's mother and saw the ideal model advertised by PC World: a Dell Inspiron 17 5000 17.3" laptop with i3 6100U processor, at a price of £479.99. My wife ordered this online for collection from the Rochdale branch of PC World, and printed out the confirmation with reference number to take with us to the outlet. I never shop at PC World as I have heard so many adverse reviews of the company but, as this laptop was exactly what we wanted at the right price, we thought we'd take it up regardless of my reservations. I was not disappointed! We set off to Rochdale this morning, from Cheadle, a 34 mile journey by road, and on arrival at PC World handed over our reservation confirmation, only to be informed by Taahir (Management Team) that they did not have this model in stock. His only explanation was that someone had mistakenly listed the display model as the one reserved for us, and offered us a 10% reduction on the price. Quite apart from the fact that I would expect a much greater reduction than 10% for the supply of a used display model, when we came to examine it we found very noticeable marks on the top surface which had been hidden from view whilst the screen was raised vertically (I took the precaution of photographing this damage). This offer was immediately rejected by us because the laptop was to be a gift for my wife's mother. Taahir then informed us that a new model was available at their Middlesbrough branch and that he could arrange for it to be delivered to our nearest PC World branch. He promised to telephone us before the end of business today to let us know whether he had achieved his promise. Needless to say, at 9.10pm, we have still not received the promised telephone call. I have the print-out of our reservation confirmation and also copies of their web page on which the laptop is still advertised. On neither case is there any mention of the model being used or ex-display, and we regard it as being advertised as a new model. On that basis, I assume that PC World is guilty of false advertising and possibly of fraudulently attempting to sell a used item as new.”

Helpful Report

Posted 7 years ago

“Sales staff were unhelful and treated me like an idiot until they realised i was a genuine buyer.”

Helpful Report

Posted 7 years ago

“Just really bad service, every single time........ On this occasion I went to purchase a laptop from the Bedford branch. I had to wait someone to go and 'find me one from the back'. I was left standing there by myself for mins. I was then told they only have laptops that have already been setup and it would cost an extra £35.00 on top of the RRP. I immediately refused this and demanded that i purchase the laptop at the price they advertised as i do not want, nor never asked for the set up service. The sales guy said he would 'do me a favor' and speak to his Manager to see if he would waive the fee. This grated on me, His attitude was terrible!. The manager waived the fee in the end (this is not the 1st time PC World have been pulled up for the £35 set up fee). How many times does PC World need reminding about the set-up fee?? how many times does one company need to see bad reviews before it actually does something about it's service and the way it treats people! Over the years PC World you have had many laptops and desktops out of me, no more, never again!”

Helpful Report

Posted 7 years ago

“Consistently the worst service of any company I have experienced. Bought a new washer dryer, arranged delivery date 4 weeks in advance, seemed like enough time for even a poorly organised outfit like Curry's to get the job done. We stay in for the 4 hour period between 10:30 and 14:30 they said they would arrive...nothing happens. When I call they say they couldn't get the lorry down the lane at 11am so they'll be back the next day with a smaller van. Nice of them to let us know wasn't it. Today the machine arrives, and my father in law is there to receive it. He's a very understanding and welcoming man, and he said they were the most unpleasant people he's come across. The flat we are renting has brand new cream carpets and the delivery men refused to take their shoes off, leaving MUD ALL OVER THE FLOOR. They then just dumped it and left, despite the fact Curry's had promised they would check it fits before leaving. Awful company, awful service, AVOID AT ALL COSTS. Needless to say I won't even bother calling them, the last 5 times I've got through to an unhelpful, untrained employee with as bad an attitude as the delivery men.”

Helpful Report

Posted 7 years ago

“Unacceptable failing on delivery. They do not deliver essential items when booked and paid for. They do not reply to customer messages and their know how system is a joke - 10 minutes to speak to a human being and then on hold for a further 10. Shop elsewhere!”

Helpful Report

Posted 7 years ago

“I paid ONLINE for a washing machine Hotpoint WMFUG742G SMART on 22 april,17 & said delivered on 24th April. i wasted full day of Monday than called customer care, the call centre guy said the booked washing is not available!!! i said fine, what next, he offered IWC91482ECO. GREAT!! delivery date will known by email. ok waited.. not recived??? Tuesday again called the same number 03445611234, call centre lady said she is helpless to say when will be delivery, but wait till 12noon on Wednesday, if u not recived email call us back. no emai or EVEN NO CALL from them!!!! what a customer service from currys pcworld... no not again with Curry pcworld. they took the money within day and if i cancel the order will take 5 to 6 working days to get my money back. can i have any other option to make a complint?? somone suggested to Consumer rights will help. NOTE: TRUSTPILOT, please keep a 0 rating or (-) rating ... i may give - minus rating to Currys pcworld.. shame on you to fooling your customers.”

Helpful Report

Posted 7 years ago

“I bought a pair of sennheiser headphones that cost 350£(which is a lot of money for me) a week ago in the Luton airport store, the headphones were 20£ off and the employee told me it's only because it's the last one and the box is open. I believed him and bought them and was off to my flight ... I then found out that they were missing the original micro USB cable and the original carry bag was damaged. Immediately when I landed I sent their costumer service an email with the electronic receipt they sent me explaining everything that happened. Their only solution is for me to fly back to London or to give the headphones to somebody that will physically take the headphones back to the store inspect the headphones and change them for me. I told them that they must handle the repercussions of the lies that I've been told by their representative and at least let me send the headphones back via mail and they said no. very poor costumer service, it does show like the many reviews I read that they only care about the sale and don't care about the clients. BEWARE!”

Helpful Report

Posted 8 years ago

PC World is rated 1.6 based on 319 reviews