“Don't use their on-line delivery service if you have a hidden disability or illness unless you are "clinically extremely vulnerable" and shielding. They will dump the crates outside your door and expect you to bend down and put them in your own bags (which they can't touch apparently). Depressing experience when you already feel vulnerable and isolated and are lacking help and support. I previously had orders from them for over 20 years and until relatively recently would have recommended Sainsbury's, but no longer. This was the straw that broke the camel's back. Will never order on-line from them again, nor recommend them to anyone else.”
“I did not expect such a disgusting attitude during such a difficult period for everyone. I am in isolation with a confirmed covid diagnosis. I ordered food in Sainsbourg online, indicated that I was on self-isolation. The driver came and called the intercom and told me to go down to the street for groceries. I live on the second floor in a three storey building. I explained that I have a covid and that I cannot leave my apartment. The driver said that he, too, would not go upstairs for safety reasons, and left. I want to note that I live alone. I called the indicated phone number and they promised me to investigate the situation and call back. After 2.5 hours they called me back and promised to bring my groceries in the evening. At 7 pm I called again .. the same person told the version of what was happening on behalf of the driver who arrived in the morning (this version is the complete opposite of the truth) and assured me that before 11 pm I will definitely receive my order. I did not receive the order, I waited until 2 pm the next day. I called and demanded to return my money, the order was for £ 160. I was told that they were sorry that it happened and they would return the money to me within 5 days! This is just a mockery! Bear my story in mind if you want to order food in Sainsbury.”
“Lousy choice of food goods. Keeps referring me to offers instead of listing what I`ve asked for. Much, much too many Fairtrade items and nowhere near enough home produce. Quality of food is poor especially their fruit and veg. All of it underipe. I don`t want to buy an item for a week hence. I need it when I buy it. So sad, as Sainsbury`s used to be top quality.”
“Stanmore store - staff threat full towards customer. One rule regarding mask for them and another for customers. Staff Screams and shouts at customer in front of other people. No respect for customers. Spend around £400 shopping their each week but after the service I received at Sainsbury’s Stanmore this week I will no longer be shopping at Sainsbury’s anymore as customers are not valued. Staff needs training of customers services and training regarding their bad attitude.”
“Disability-phobic manager PETER at the Streatham Common branch in SW London told me that they have the right to deny people with disabilities entry because "we are a private company, we can choose who we let in".
So heads up that if you have a disability, your business is NOT wanted here.
i made a formal complaint which they simply ignored. I made a subject access request for CCTV footage to support litigation and they claim there is none!
When I called up to ask how I could escalate my complaint since they had failed to respond to it, they said "nothing".
Today they are denying entry to people with disabilities, what will it be tomorrow, no gays, no blacks, no jews?”
“Really disappointed with the condition of my “fresh” fruit and vegetables. I ordered loose to avoid packaging and assumed hand picked would be better however mouldy carrots, bruised apples, brown lettuce.....how wrong I was!
My elderly parents who have shopped at Sainsbury’s for years have not been able to get a delivery slot since the beginning of lock down. So much for prioritising the vulnerable! This was their first delivery and they were looking forward to receiving some of their favourites. How disappointing. We will not be ordering again especially as we could not get through to anyone to complain or get a refund. ASDA have been our saviours during this pandemic. We have never shopped there before but I have to say we cannot fault their service. Maybe Sainsbury’s could learn a thing or two and at least improve their customer service and provide their staff with some training to provide customers with a quality service.”
“I'm isolating as I have covid in the house. Booked a delivery slot, received an email on the day of delivery with the delivery time (1hour) . No delivery arrived. When I called I was told that this happens from time to time, it's called a 'ghost order'. It means I can se it, their system can see it but it isn't passed to the branch.
As this is their error and I am isolating I assumed that they would resolve it, nope, my ony option is to book another delivery slot a week later!
This week, as I was irritated by this I cancelled my order and emptied that basket which is clearly showing as empty. I've just received an email advising me of the delivery time and an invoice. Sadly I've already had the lot delivered by another supermarket.
Terrible service.”
“There were no shopping baskets available at all when entering the store.
Hardly any items were on the shelves, no 4pint semi skimmed milk on the shelf, and a member of staff told me abruptly and without stopping that: “we haven’t gone none”.
There were plenty of staff around, including the store manager, all on the shop floor, yet nobody was replenishing stock.
Not one of the SEVEN staff members that I saw, including the store manager, were wearing name badges.
Cages and cardboard were blocking aisles and the items on the shelves from being reached.
Something had been spilt along the floor (stretching at least 5m) and had been left, no warning marker by it and staff were aware - including the store manager, as they were walking through it when he and at least FOUR other members of staff were looking for a handset to assist a pretty, young female customer, who came to collect her Argos order!! So it was sod all the other customers; who would slip, fall and injure themselves on one of the abandoned cages, left blocking the aisle, alongside the wet floor from the 5m long spillage, as long as most of the staff on the shop floor abandoned their posts, to find the handset!
I have collected Argos items from there many times, almost half of the time, the handset was not where it should be, yet no such palaver was made of it, I have simply been asked my name and what the item is, then my item was found for me by ONE staff member, using common sense in just a couple of minutes! So why they all had to faff about and dangerously abandon and neglect cages, a long spillage, not move baskets from the till area to where customers need them when they enter the store, etc, is just lazy, extremely unprofessional and utterly incompetent.
There was one member of staff on the checkout and when one of the two self scan tills required a member of staff (as they usually inevitably do!) that customer was left waiting for at least 8 minutes from when I started to time it. This was NOT through lack of staff. It was extremely poor management by a very unprofessional manager.
The staff who were rushing around trying to find the Argos handset, including the store manager were NOT maintaining social distancing from customers or each other. (Being close enough to customers/each other that they could hug!)
I have worked as a mystery shopper in the past and if I had been asked to do a mystery shop and ask a question of a staff member, like I actually did today, then Sainsbury’s head office would have been receiving an extremely unfavourable report of their Warmley Hill Local, Kingswood, Bristol, BS15 store!”
“Tried to purchase a cooked chicken from the deli counter today at Sainsbury’s in Ashton (Bristol) as they were lined up ready to go.... however I got advised that it’s illegal to buy a cooked chicken before 10am....!?!!? .... Amazed as i was... apparently this is true!?!?... even though the till staff we’re unaware of this legislation??.... wow... he world we live in is absolutely madness.... although!.. was this staff laziness or was it just “Fowl play”🍗🤷🏻♂️..?!.... maybe I should of asked for 10 cooked chickens!?! ££?....incompetent business at its worst....”
“Mouldy fruit delivered again! Charged for goods not delivered (and not ordered) and told to shut up when I complained as this took me over my credit card limit. Not to mention their substitutions are insane - seriously what level of intelligence are the pickers?”
“I have shopped here for 35 years. Products changing and never for the better. It’s become all about the bottom line and making as much profit as possible. Screw the consumers!
The quality isn’t there anymore....these days I would put Sainsbury’s on par with Asda.”
“Sainsbury’s ( kingswood ) such a lovely clean store with friendly staff.
Tina, Stacey, Karen & Martin are always so friendly and go above and beyond their duties. It’s nice to be served by such friendly happy staff. The Argos staff are always friendly too.”
“Absolutely impossible to contact anyone at Sainsburys by email.
Makes life difficult for the hard-of-hearing, like me, who avoid using the telephone. One gets the impression, as reinforced by most of the comments on this thread, that the company simply does not care about customer relations/customer service.
I wished to contact them about a silly questionnaire they sent me which asked, in essence, what kind of ready-made meal I would like to buy - presumably on the assumption that post Coronavirus folks would spend more time at home? My reply was, "any that I could afford," as, being a pensioner and seeing my living costs increasing by an average of 20% this year, while my pension increased by 2.5%, it wasn't a matter of purchasing ready-made meals but more an issue of reducing my living standards for yet another year.”
“Hi, there is good news and bad news. We really like The Taste the Difference, almond and cherry biscuits. The bad news is the unnecessary packaging. Metal lid and base attached to very thick cardboard tube. I have managed to separate the metal base from the cardboard using our tin opener, so I could recycle. But a lot of people won't bother and the packaging will be wasted. The biscuits are considerably more money than cheaper packaged Taste the Difference biscuits. I can only assume I am paying for the unnecessary wrapping?”
“The Great Hall
Mount Pleasant
Tunbridge Wells
TN1 1QQ
Staff Member Chrissy what a delight in customer relations.Always happy to help,cheerful & handled a very rude male customer that was very threatening with professional ease.well done Sainsbury’s for employing a lovely lady. Colin Webb”
“As another reviewer has already stated Sainsbury’s is an absolute shambles. It’s impossible to open any sort of Dialog with them, they have no complaints procedure. My wife is terminally ill and currently undergoing chemotherapy, because of this our household is on the HMG clinically extremely vulnerable list, the last thing we need to do is visit a supermarket, exposing our family to huge risk. So we used to get delivery’s via Sainsbury’s Online. However 4 weeks ago we lost access to our account, when we log on we get a something went wrong page please try again web page. Despite the telephone “help” line promising a fix within 72 hours on at least 4 occasions no fix or explanation has been forthcoming. Shaming them on their chosen Facebook platform elicits a response of ‘’Hi I’m Emma I can help you with this, please PM me” but no further response after the initial PM save for a we are extremely busy at present please try again later. This is an appalling way to treat an ordinary customer, let alone one who is being put in danger by Sainsbury’s inability to sort out their website problems. I hope the people who are ultimately responsible for this ie Sainbury’s CEO and board of Directors and shareholder are really proud of this abysmal performance, and Customer unfriendly policies which they preside over.”
