Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,359 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,359 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 26th November 2024

Gwen Phillips

Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

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“Extremely poor service track. Not sure if the technicians are hired by Samsung or they have outsourced. No accountability demonstrated at any level. I recently bought a led tv via Amazon. Nowhere it was mentioned that the table mount would not be included in the standard package. I have been following up for last 10 days with technicians however they will just ask for money Rs. 650 to get the job done but after you waiting for the entire day they will not come do it.”

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Posted 2 years ago

“Have had 2 Samsung Tablets , galaxy tab 4 and Tab A7 . On both of them the battery swelled up bending the screen until it cracked Of course after the warranty period ! Will NEVER buy a SAMSUNG product again .”

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Posted 2 years ago

“The absolute worst company in the world. Once they have your money, they don't care at all. Their support is even worse than their products.”

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Posted 2 years ago

“The worst customer service. I had purchased 3 large home appliances and had spent 45 mins on the phone to have it scheduled, just to have them deliver whenever they wanted since no one bother to follow up with the shipping company. This push the next available delivery day to 2 weeks later and a month after the order was place. This is unacceptable since I had contractors who will no longer be available after this time. I have called to return all the products and now almost a month later they are holding my money hostage. I have called every single day; I been given the run around, false promises and escalation that ended up no where because upon calling the shipping company, no one knew what I was talking about. THE CUSTOMER SERVICE IS TRULY USELESS AND COMPLETELY INCOMPETENT. There is no accountability since I have now spent upwards of 30 hours talking to them on the phone and I as the customer have to deal with the interest rate on my credit card for their incompetency. I truly regret working with them.”

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Posted 2 years ago

“This company has the worst customer service. Agents will hang up on you and management doesn’t care. I got tired of dealing with poor customer service so I went to apple. Best decision I have ever made. I hate it took me so long. Viney P is escalations is the worst.”

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Posted 2 years ago

“WORST CUSTOMER SERVICE. NEVER BUY SAMSUNG TVS EVER AGAIN. Spare Parts COSTS 3 TIMES HIGHER. Very big company but don't have in house repair team. External teams charges as HELL. Customer team asking me to use a local repair technician. Bought tv for $500 but SAMSUNG Approved Technicians asked for $1200 for repair. Will Never Buy SAMSUNG in MY Life ever again. Apple and LG has far better Customer service than SAMSUNG”

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Posted 2 years ago

“Worst experience of trying to speak to a right live Samsung customer care rep. to resolve my issues. They just keep passing my issues from one to another. It takes hours to speak to a live agent then the ping pong game starts. I will not recommend Samsung appliances to anyone.”

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Posted 2 years ago

“all on drugs!! will waist your time with nonsense and not resolve your issue”

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Posted 2 years ago

“If I could rate NEGATIVE 10 stars that would still not be enough to show how horrible this company is and all its representatives. Steal your money and sell you broken products. As soon as you file a report they give you to 15 different people all of who know nothing and don't help, just to transfer you to someone else. I spent 2 months trying to get a repair on my phone that CAME BROKEN. I bought a $2,000 broken phone and 2 months later I still have this broken phone. I would have better luck breaking it myself and getting it repaired. Now trying to get a refund and have spent 3 hours on the phone, 5 different numbers, 13 different people, and STILL NOTHING. NEVER EVER buying from Samsung again, EVER”

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Posted 2 years ago

“I used Samsung for many years and I was satisfied until my last tablet Galaxie S5e. The only good things is the easy sign in and the fast charging. The balance is "..grrr..." so so disappointed. I am back with my old one..Believe or not...I just use it to watch Netflix 600$ in the bin. ..Just the keyboard is so annoying..to work properly you have to tap slowly like a 3 years old kid. I thing the concept and program guys have a real "covid" or else problem.... When the old one will ....Samsung may go to the bin..unless they change for better not WORSE...”

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Posted 2 years ago

“After reading dozens of reviews for Samsung products, It's clear to me that Samsung does not care about the end user of their products. I have an S20 5G Samsung phone. For the first two+ years the phone performed well. A recent Samsung software update went through a few weeks ago and my work emails are all missing from the time of the update. Also, my WIFI and Bluetooth have not worked since the update. The first T-Mobile location I went to was of no help. The second location was somewhat helpful, yet they could not get the phone working properly. They did give me the address of a nearby service center. I went to the service center only to find out what I already new... its a software problem. The tech said to wait a few days and a new software correction update would fix the problem. I've been waiting for over two weeks... no update has been pushed out by Samsung. Samsung's' advise was to "buy a new phone". The phone is not the problem. Samsung and their update is the problem! Samsung has one of the worst customer service satisfaction ratings and they "DO NOT CARE". All of this just after I pay the phone off. Coincidence or Intentional.... you decide! Samsung does not stand behind their products, services or warranties. I urge all to look at their competitor's products and reviews before considering any products from Samsung! The only reason I gave this a 1 star review, is there isn't an option for less. If we stop purchasing Samsung products they will be forced to close or reevaluate their customer service procedures.”

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Posted 2 years ago

“I bought my buds pro new 3 months later broken due the power issue as Samsung describes. They don't want repair it in the warranty bc they make it up "its intr." I bought it in usa . They are a false and fake warranty. Cheap quality. They can't honor their own products or the warranty.”

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Posted 2 years ago

“3 Delivery delays and still no refrigerator... Can’t review the Samsung refrigerator we ordered in May because it's been delayed 3 times. Original delivery was scheduled for 6/15. Between order date & 6/10 we received 5 emails confirming 6/15. On 6/12 we got an email, "your Samsung order is still on time" but the date was changed from 6/15 to 7/15, NOT on time. Chatted with someone online, could not explain delay but assured me the 7/15 date was firm, no further delays. More emails confirming the date, 7/15. On 7/12, three days before the 2nd delivery date, another email that started with "your Samsung order is still on time", but this one said, "your home appliance order will be delivered on August 18." I've used Samsung's online chat multiple times, no explanation for delay and each time I've been told that the delivery date is firm. We moved into a house with a refrigerator that needs to be replaced. We like the look of the Samsung Bespoke refrigerator, but it's not worth this hassle. Honesty goes a long way, and Samsung has been dishonest every time I chatted with someone online, and evasive in their emails. No explanation about the delay, and new date is hidden inside the email. We'll be looking elsewhere for our new refrigerator.”

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Posted 2 years ago

“Absolutely disgusted with samsung. Bought a samsung a52 phone in December. Beginning of June I plugged it in with samsung charger. The battery swelled and caught fire. Called samsung to see what I do. They asked me to ship phone with sim card still in it to assure phone not tampered with. I did that. They received phone within a few days. Sent me email saying phone would not be covered because it was in working order, not shipped and out of warranty. All lies. Then told me not covered because phone was tampered with. Not true. Then told me they shipped old phone back as is. It's now July 22. Almost 2 months later. Still nothing as I'm paying a koodo bill for something I can't use because I'm being held hostage by samsung. Placed numerous online chats to sort problems out. Everytime I'm asked to confirm address. Ummm. Pretty sure you have that as I confirmed it atleast 20 times. Last night got email saying old phone will be shipped back asap. Still no word on replacement phone will be shipped that I rightfully deserve under warranty as it was a samsung problem. Disgusting how I do everything they ask but they lie and wrongfully accuse customers because they don't want to replace phones under warranty. They don't stand behind product.”

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Posted 2 years ago

“Good Day! We have purchased a bright phone Z Fold 3 from Korea on Jan 2022 while purchasing shopkeeper told us we could take services from any country. Hence we are reaching to the nearest service centre in Delhi (Okhla) but they are refusing to change the parts. There is a line that is coming on the screen and they are asking to replace the entire display. 1. They are saying they don’t have body parts as it belongs to Korea. 2. They are asking 60k for the replacement as the phone does not belongs in India 3. Till now they have not even arranged for body part. we last visited on 13th July 22 to Okhla service Centre Delhi. but they don't have parts to change. after investing 1.5 lakh on phone we are hardly used for 6 months and the phone has a problem. where customers need to go and find the resolution. hardly getting any help from the India service center. is that we need to travel to Korea to take service for free of cost. is this the way Samsung makes customers fool to buy such a costly product without having proper guidelines? this is my contact detail - 9821472433. kindly connect with me on this for more details. or else this will be highlighted globally. you will lose customers for not having proper services and guidelines. and charging more money buy sell default software and display for highly costly products. waiting for your quick response thanks Eshita Khanna”

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Posted 2 years ago

“A couple of months ago we ordered our Smart Slide-in Induction Range at Samsung.com along with the recommended trim kit accessory for our new kitchen which was still under renovation at the time. We placed this order early on because we kept hearing about how everything such as major appliances gets long delayed. We tried to delay delivery of our order with Samsung but to no avail. They had the product and ready or not, it arrived before our kitchen was ready for it. When it was finally installed, we discovered that the trim kit accessory does not even fit properly (it's metal, so it can't even be cut to fit). Also, the trim kit are just pieces are supposed to stick on top of the range surface with adhesive - like how long is THAT supposed to last? - in a perimeter, so it does absolutely nothing to prevent any spills from going into the gap between the range and any adjacent counters. But, since this is now obviously outside of their paltry 15-day return window there is simply nothing that anybody who you're lucky to even reach in customer service can help with. I am simply trying to return an unused trim kit accessory because it does not even fit the range it was meant for and Samsung makes reaching a human EXTREMELY DIFFICULT AND FRUSTRATING (which is clearly their whole objective) so that the short clock quickly runs out and then lo and behold, they are VERY SORRY for the inconvenience of course, but there is nothing they can do now.”

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Posted 2 years ago

“After being a faithful Samsung cell phone owner since the 5 and owning the highest end model of almost every new one that came out, I'm going back to the iPhone. 🤢😭 I actually waited with a cracked screen for a few months to get the S22 Ultra. I have never been so disappointed with Samsung. First of all, the battery life is terrible, I've tried different things to make it last, but I still have to charge it during the day, once or twice. Secondly, the phone is so slow. When sending texts and especially pictures, so I usually use messenger for them to go through faster. AND NOW THIS- A while back, occasionally, my phone started showing the moisture detection/ debris warning when I plugged it in to charge. Knowing I hadn't dropped it in water and it shouldn't have debris in it, I still turned off my phone, checked it and waited a while before plugging it in. Then it would usually charge fine. Although it's supppsed to be water resistant I thought maybe somehow it got moisture in it... until.. it started happening more frequently and now the warning happens EVERY time I plug it in. So I have to charge it wirelessly. That's NOT CONVENIENT! So trying to shorten the most current events here.. I went to the ATT store. They told me I'd have to go to a Samsung store. They gave me a number to call to find the nearest location. After several minutes on the phone, she informed me the nearest store was in Texas. I'm in Louisiana. 😒 So she told me I'd have to send my phone in for them to determine the problem and they'd let me know the outcome. OK.. What do I do without a phone for however long it takes for Samsung to "figure it out" and let me know?? To most likely tell me it's something I did, not a Samsung glitch.. and to let me know that I have a $$$ deductible for them to fix a problem with my 5 MONTH old phone that I'm already paying entirely too much for, especially considering the quality. When I Googled ways to fix the problem, there are COUNTLESS others experiencing the same warning issue with their Samsung phones, not necessarily only the S22Ultra either. Nothing I've tried works! I might send the phone back.. but I will be buying an iPhone 13 Pro Max to take it's place! Because I'm CHOOSING to go back to an iPhone, my kids asked me if hell had frozen over!? Yep, it must have! 🤷🏼‍♀️”

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Posted 2 years ago

“I got my jet bot vacuum serviced for a repair and never got back my base .. now they won't send me my base or a refund... I have been dealing with them for the past 2 months with no results and all they can do again is send in for another request to have a new part and it will take again up to 20 days to get processed!!! Now I am stuck without a vacuum or my money..”

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Posted 2 years ago

“Cannot get customer support to have their product delivered”

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Posted 2 years ago

“I was so happy when I purchased my 3 door Samsung Refrigerator, after the first year I had a door shelf crack. I called customer service and found out there is only a year warranty on this. The next year 2 more shelves cracked and now not quite 3 years, I have 4 out of 6 door shelves cracked and not usable. Think before you purchase a Samsung Refrigerator”

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Posted 2 years ago

Samsung is rated 1.2 based on 4,359 reviews