Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,480 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,480 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 8th November 2024

Anonymous

Sykes Cottages 1 star review on 2nd November 2024

Anonymous

Sykes Cottages 1 star review on 18th September 2024

Julie

Sykes Cottages 1 star review on 22nd June 2024

Anonymous

216

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“June 2021 Sykes cancelled our booking at few days notice. Offered inferior unsuitable replacement accommodation which was declined. My son is disabled .We had chosen the original premises with care. Difficult telephone calls with uncivil (or there about) staff. Had held our deposit for over a year because of Lockdown postponement. Ungraciously returned our deposit with approx £70 compensation . We were already committed to cattery bills etc etc which trebled this amount. Will never again use this company (or associated companies...beware they trend under many links and are big).”

Helpful Report

Posted 3 years ago

“I had to cancel a booking three days after making it- the booking was for a year in the future , but they refused to refund my deposit . The call centre staff were rude impersonal and unhelpful I would not recommend using this company”

Helpful Report

Posted 3 years ago

“After travelling 3 hours on route to our destination I received a call to say our cottage is no longer available! It had been double booked. It is not acceptable to tell me 1.5 hours before I check-in with a car full of luggage and 3 tired children in the back that you have made a mix up with your booking system!! Stopped at the side of a road for 2 hours trying to sort out the problem with Pamela refusing to let me speak to a manager and false promises to call me back to which I waited 50 minutes with no phone call before I had to phone again myself. Having said you'd investigate fully- why has no one contacted me still nearly 2 weeks later?!”

Helpful Report

Posted 3 years ago

“Firstly, I'm very disappointed that you have to give one star before being able to write anything here, Sykes don't deserve it. My experience mirrors many that are written about here, damp, smelly property not at all as described. Fully fitted kitchen, turned out to be the remains of a bar (property was apparently a former cellar bar with the tables taken out and a bed put in) with a microwave and kettle. The kettle wouldn't fit under the taps of the tiny bar sink. There were no implements or crockery, no cooking ring. Fire exit doors had been boarded up with one still saying Fire Exit over it. Wiring was chaotic and dangerous. Shower room had broken tiles and a broken loo seat. The photos online had been arranged to hide the damage. All very grubby, damp, dark and cold (on one of the hottest days of the year). We contacted Sykes straight away and have after a month or so managed to get back money for three of the 4 nights. We tried to get other accommodation for the first night but there was nothing to be had anywhere. Had I realised that the bedding too was damp, I would have left there and then and slept in the car. A much looked forward to holiday ruined and lots of stress and energy since then trying to get a full refund. Having read many of the complaints here you have to ask ' DO SYKES VET THEIR PROPERTIES AT ALL?' I doubt it, so if you're reading this, please beware. I wrote a negative review for their site but it was never put up. They now say that they will not refund the money I paid to them as they have fulfilled their contract. When you pay them the money you apparently enter into two separate contracts, one with them for the agency and one with the owner whose details they may or may not give you. You can always try complaining to the local tourist board or fire authority, but whatever, I really don't recommend Sykes at all.”

Helpful Report

Posted 3 years ago

“First impressions on arrival very poor.bags of rubbish ,large weeds on front step ,flowerpots growing yet more weeds. Inside grubby.dirty stair carpet ,old mats on floor and most surfaces covered in dust .Sykes were very dismissive of my complaints and didn’t seem to care that our holiday was not as described.”

Helpful Report

Posted 3 years ago

“We stayed in 2 different properties in Cornwall. The first property Myles View was wonderful and exactly what we expected. The second week we stayed in a property in Pendra Loweth Compass Point and this was not a good experience. The site was not fully opened- no plunge pool. The noise from neighbouring property went on into the early hours of the morning so sleep was impossible. The temperature of the water in our holiday rental was dangerously hot, the fridge was broken and the kitchen cupboards were so cluttered we had nowhere to store food. Sykes cottage have been extremely unhelpful and have not taken any action to address these concerns.”

Helpful Report

Posted 3 years ago

“We had a very dirty cottage,dirty linen,broken glass on TV unit,washing machine door broken and cooker n fridge very dirty,wasps lots of,smell of urine in room totally not enhanced covid cleaned not even basic,owner n sykes not interested in refund.greedy for sure I'd never book sykes n partner companies ever again.they do zero to help customers who have unfortunately been conned by filthy,dirty misleading places to rent”

Sykes Cottages 1 star review on 17th August 2021

Helpful Report

Posted 3 years ago

“Double the usual price for a staycation in Cornwall !! Took nearly 8 hrs to get here with 3 kids. Lodge is stinking and not worth even half the price ive paid. Dirty hot tub, stained mattresses, faulty hoover giving electric shocks!! Sykes are a complete disgrace, profitting off the pandemic. I will never use them again..... avoid this company at all costs”

Helpful Report

Posted 3 years ago

“Never ever book any property through Sykes or that is managEd by them including any company that is part of Sykes. Look very carefully at the small print towards the bottom of the front page on web sites and then phone and ask the company a direct question. Are you part of Sykes? If the answer is yes, don’t go any further despite any assurances that the booking will be governed by the company’s own T&Cs. There are also lists available if all companies under the Sykes umbrella. Their descriptions are misleading, they have a tenuous grip on the truth, they use salad words to bat away any criticism, are impossible to contact unless you wish to make a booking and can’t give a toss about customers or cottage owners. Avoid at all costs.”

Helpful Report

Posted 3 years ago

“Appalling customer service, Customer Support and Customer Relations a complete waste of time. As other people have said they are over priced but under deliver on customer service. When the staycations are over they will wish they had loyal customers like us, what goes around comes around. DO NOT USE”

Helpful Report

Posted 3 years ago

“One star is still to high, we lasted one night in our property in Redruth, property had damp throughout, furniture falling to bits, ant infestation, unfit access road to the property. We contacted Sykes straight away and was told to wait for a call back which we did, call back came from Sykes after 2 hours, the owner was not returning their calls!!!! Fast forward - we are now 8 days after leaving property, numerous emails and phone calls made to Sykes, owner has still not made contact, we drove over 400 miles each way to this property which is ridiculous in a weekend! I have evidence of the state of the property and will be looking to take this further until I get a refund. Never again!!!!!”

Helpful Report

Posted 3 years ago

“Terrible company .smile whilst taking your money then ignore you when you have a problem .definitely would not use them again”

Helpful Report

Posted 3 years ago

“Terrible customer service. I was very unhappy with my so called cottage. It was a converted garage. Supposed to fit 4 adults. It didn’t. We came home early. Couldn’t stand it any longer. Sykes said we couldn’t have a refund of the days. They said they owner of the property had advised Sykes that the property did fit 4 adults comfortably and so wasn’t prepared to refund us. Sykes don’t care about the quality of the property’s on their site as long as they get the money. Don’t ever book with them. You will regret it. We did.”

Helpful Report

Posted 3 years ago

“worst customer service, had to cancel holiday because husband very ill with covid, Sykes cottages or owner not interested, no refund, within 1 hour of cancelling cottage was rebooked, so owner and Sykes cashed in on my husband having covid. Appalling.”

Helpful Report

Posted 3 years ago

“Ex Sykes Owner (thankfully). When we purchased our cottage it was already a holiday let and had been for years, through Sykes, so we were unfortunate enough to take on an existing contract, not knowing what they were like. I’d already done a changeover for the cottage, whilst the sale was going through and was shocked and appalled at the state of the place. I came out after and said to my husband that if we’d booked it for a holiday I’d have walked straight back out and insisted they found us somewhere else. I was shocked - having had cottage holidays for 20 years with other companies, I couldn’t believe how they could get away with it. When the Sykes ‘rep’ came out to get us to sign the contract after the sale had completed, even she was mortified. She said if Sykes had ever bothered to come out and check it, they’d have taken it off the books. ** Note: Sykes DO NOT inspect cottages once they’ve got owners to sign up! ** We gutted the place, and 6 weeks later the same rep came back and couldn’t believe it was the same property. Fast forward to March 2020 and the pandemic… we were shocked and appalled by how they were treating both guests and owners, lying to both, pitting one against the other. We gave notice and are now thankfully, finally shot of them, and ‘going it alone’. They are absolutely horrendous to deal with - they don’t care a jot about guests or owners, just so long as they get their booking fees and commission. Shocking customer service, unethical and completely without morals. Steer clear.”

Helpful Report

Posted 3 years ago

“It is no surprise their score is so low I would leave no stars if I could. We stayed at 107 Pentney Lake Lodges for a week paying £1100 for a week in what is essentially a static caravan with decking around it. The unique selling point as a hot tub which we were looking forward to. It didn't work 4 days out of 7 with the owners coming to reset it whereby it would work for a while before going faulty again, the people who stayed before and after have also had issues. When contacting Sykes they washed their hands of it and said it was between us and the owners, subsequent correspondence was ignored despite us having text message offers of compensation from the owner. Their lack of integrity is astounding. I hope once the Staycation boom is over that this type of customer disdain results in this type of shambolic company going out of business in favour of someone who doesn't just take their booking fee and run. Worst customer service I have ever had.”

Helpful Report

Posted 3 years ago

“Cancelled holiday with 3 days notice. Tried to blame owner turns out them. Just don't care. Had behind terms and conditions that leaves them untouchable. Beware owners and customers. Avoid. CEO Grant no doubt cashing in on Covid.”

Helpful Report

Posted 3 years ago

“Possible inaccurate description of holiday cottage - listing said one thing - customer reviews another - when contacting them for verification all they can do is try to contact the owner. The owner never picks up the phone, so they leave the description as is on the website without checking it and I end up with a holiday that's not suitable. Customer service is appalling - you can't get through to the right person and leave one queue to join another - and when you do speak to someone they can't help. Never again.”

Helpful Report

Posted 3 years ago

“Won’t be using again Won’t be using again, went to cancel holiday right after booking as realised dates were no good. Said they were allowed to offer other holidays which were not good for us still… couldn’t even go back with the original booking because that had already been snapped up after I cancelled. Tried to retrieve money back and they wouldn’t allow the bank. £281 down the drain.”

Helpful Report

Posted 3 years ago

“Appalling customer service Sykes cancel the holiday 3 days before start due to problems at property . Asked for refund on over £1k which was paid over 16 months ago due to previous postponement due to Covid 19 Lost total confidence in them after some good experiences”

Helpful Report

Posted 3 years ago

Sykes Cottages is rated 1.2 based on 1,480 reviews