Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,480 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,480 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

Write Your review

Tell us how Sykes Cottages made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sykes Cottages 1 star review on 8th November 2024

Anonymous

Sykes Cottages 1 star review on 2nd November 2024

Anonymous

Sykes Cottages 1 star review on 18th September 2024

Julie

Sykes Cottages 1 star review on 22nd June 2024

Anonymous

216

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To say I’m disgusted is an understatement, my holiday from last year was moved to this year due to covid, unfortunately after a family breakdown I asked if I could cancel, only to be told NO! I could move the holiday to next year. Unfortunately the property we stay in is up for sale so this could not happen. I wrote three emails and surprise! No reply. I just asked for my deposit back £600 takes a disabled lady a long time to earn. But to no avail, I am not at all happy, as another reviewer said, where does our deposit go, surely it’s theft? I’m not finished with this yet, but will never stay in a Sykes rental ever again. If I could give a minus star rating on this review I would.”

Helpful Report

Posted 3 years ago

“Holiday to Ireland due May 20 moved to May 21. Had email from Skyes cottages on Fri 30th April advising to cancel or move holiday again. I then cancelled on the Friday and money was refunded in full into my bank acc on Tues 4th May. And that was over a bank holiday weekend. Very good service.”

Helpful Report

Posted 3 years ago

“Impossible to call, inflexible to the extreme, some may say borderline dishonest. Profiteering from a global pandemic, after using them for 10 years they will see no more of my money bar the £300 deposit they insist I pay to cancel a cottage they will re-rent in 5 microseconds.”

Helpful Report

Posted 3 years ago

“This has to be the WORST company to deal with as a homeowner. Wrongly listing my property on multiple sites leaving me to unravel the mess with the guests, accepting short bookings in high season losing me the chance of a weeks rental. NEVER answering the phone or responding to emails, treating owners and my poor guests with zero respect.”

Helpful Report

Posted 3 years ago

“Booked holiday when there someone else booked same place as I was out other people entered the property with my belonging there. 2 grandchildren scared to stay incase anyone come back. Phoned Sykes said call me back called back 3 days later to be offered booking fee back when I left there total unprofessional service.”

Helpful Report

Posted 3 years ago

“A customer left two poor reviews for my property. Sykes only allow one review per customer. The customer circumvented this by posting via TripAdvisor. Sykes said they would remove the review but didn't. When contacted again they changed their minds and did not remove the second review. The same customer was found to have housed five people in the property, which is suitable for only four. When told about this, Sykes did nothing. I am not impressed.”

Helpful Report

Posted 3 years ago

“As a cottage owner I found them unprofessional and they were profiteering from the covid situation to the neglect of cottage owners and customers. I have removed my cottage from them and are now represented by another agent.”

Helpful Report

Posted 3 years ago

“Booked a cottage that on arrival we found was having inside building work done and we had not been advised. Sykes were extremely unhelpful and we were told that they could not give us a refund it was up to the owner as we had made a contract with them Sykes were only the agent, even though the photographs on Sykes web site were completely different to the actual cottage as the cottage was infact a building site. We have now lost £798.00 pounds!!!!! Disgusting Never ever book with the company as we have been scammed completely by them.”

Sykes Cottages 1 star review on 19th April 2021

Helpful Report

Posted 3 years ago

“Disgusted at being fobbed off with their ‘answer phone’ service, telling one that your call is important to them, then left on hold 30mins, then 20 mins, then another 30 mins on two separate days. Booked holiday last year to Snowdonia, but due to Covid wanted refund. No, wasn’t allowed a refund but offered to change to a date in 2021. Due to the ongoing worry about Covid, decided would like to re-arrange booking to a cottage within England. Have rung, have e-mailed, no response. Because of worry that Sykes would take the rest of our payment due 30 April, had no option but to hit cancel button. Now out of pocket by £150. Will strongly consider taking them to the Small Claims Court. Their customer relations is appalling.”

Helpful Report

Posted 3 years ago

“Booked in 2019 for a holiday in April 2020. I was forced into changing my dates or lose all my money so changed the date to May 2021 but again I can't take the holiday . I payed in full in March 2020. Today sykes still hold my money, I am on day 31 of the 45 days sykes say it can take to refund. By the time 45 are up sykes or the owners of stones throw Marazion will have held monies not rightfully theirs for 13 months.”

Helpful Report

Posted 3 years ago

“Never pick up the phone... ever... currently on day three and at 3.5hours on hold...”

Helpful Report

Posted 3 years ago

“Booked holiday for early June 2020 was cancelled dew to covid re booked for same week 2021 I now had to cancel myself spent 50mins on phone waiting for agent to be told I would lose my £44 deposit plus £150 cancelation fee which they took from my account. customer service nil star ratting nil.d”

Helpful Report

Posted 3 years ago

“Be wary of this company. We paid a substantial amount for a holiday only to be emailed a couple of hours later with claims that the owner was doing work to the property so they had cancelled our holiday. We have phoned twice asking for a refund only to be told finance have a backlog. We have asked for confirmation of our refund by email twice and not received it.”

Helpful Report

Posted 3 years ago

“Basically just don't use this joke of a company, you won't ever get a refund from them”

Helpful Report

Posted 3 years ago

“I made a booking and am entitled to a refund. It has been a full month since the refund was requested. They keep telling me it can take up to 45 days. Be warned before you give them any money you will be chasing them for months if you change plans.”

Helpful Report

Posted 3 years ago

“Cancellation due to a massive hike for 2022 I had no choice but to cancel as the wedding that we should have been attending had been postponed for the second time due to the ongoing Covid 19 situation. Wedding due to happen in 2021 before the change on 21st June..... I emailed Sykes to ask for guidance in this situation....none forthcoming! I was directed to the change dates.... which I did look and the dates for 2022 were unbelievable, over £200 to £1300 over and above original price for the dates in 2022. I emailed Sykes again for guidance at the price hike...no response at all! Now I am having to pay for the pleasure of booking a cottage in August 2019 (for June 2020) and pay the deposit for a failed rental which amounts money for old rope! Total lose £277 just for picking the wrong company... The first lockdown not our fault, Sykes charged me to change it.... The wedding that we were due to attend 2021 has been postponed to June 2022. I have found this process unbelievably stressful, I will never ever go through this kind of booking system again! How foolish was I. My husband was totally shocked at the original £632.00 for a holiday cottage, roll forward to 2022 you can imagine his response to £1044 or £1942 depending a Thursday or Friday arrival day! this all smacks of sharp practice by the company. We shall still attend the wedding in 2022 and are staying in a Guest House that includes a Scottish Breakfast every day with no washing up! I have not had to pay a deposit and can cancel up to 4.00pm the day before!!!! So my advice is never go near this company. So sad really......”

Helpful Report

Posted 3 years ago

“Brilliant at taking your money, awful at repaying. Just received a reply to my complaint . Full of corporate jargon speak and saying it could take up to 45 days to process a refund. This is corporate highway robbery. Warning to all. Do not go for the automatic paying the balance option.”

Helpful Report

Posted 3 years ago

“Absolutely appalling company!! We had booked for 10 girls to stay in a cottage for my hen party (already moved twice) we had already paid in full and due to go on 5th March. Obviously due to covid restrictions we were not legally allowed to go. Went online to rebook and was absolutely gobsmacked at the price that they expected us to pay on top of what we’ve already paid. They were asking for another nearly £1000 on top of £1200 already paid 😳 hardly fair when none of this is our fault. So we couldn’t justify paying that amount for only 2 nights, they said they would give us a refund, but have to wait up to 45 days!!! How am I suppose to re book my hen party when you have our money?!? Everywhere is getting booked up and we are left with nowhere to go. How does a refund take 45 days, quick to take your money, very slow to give it back. So angry. Will not be using Sykes again!!!”

Helpful Report

Posted 3 years ago

“The worst company on this planet. Ask holiday owners to refund customers then keep the money themselves. They asomanipulate Trust Pilot!”

Helpful Report

Posted 3 years ago

“Really disappointed - we booked our holiday with friends for the 8th March for £1159 before the government guidance was released. We’ve now been told to move the dates, and we won’t pay the admin fee, but the cost of the other weekends in May (including the weekend before) is £1,440. We’ve been told we have to pay the difference The call handler also couldn’t tell me if Sykes or the owners had put the costs up by so much Very disappointed. I even bought COVID insurance which I will now look into claiming against”

Helpful Report

Posted 3 years ago

Sykes Cottages is rated 1.2 based on 1,480 reviews