Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,481 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,481 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 8th November 2024

Anonymous

Sykes Cottages 1 star review on 2nd November 2024

Anonymous

Sykes Cottages 1 star review on 18th September 2024

Julie

Sykes Cottages 1 star review on 22nd June 2024

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216

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid holiday for 11th April in full early this year £900 to rearrange it would cost us a further £260 but un able to move to next year as two members of the party are key workers and their shift patterns will be changed. No refund what so ever. No compassion from this company I WILL NOT USE THEM EVER AGAIN!!!! I'm self employed and like so many lost my work, as a nation we are helping each other. Not sykes they are selfish, heartless and going by their Facebook page property owners will be moving to another company, so do the right thing and refund everyone who is unable to rearrange. Those people are saving this nation just remember that if a loved one is needing life saving care...... thank you sykes for absolutely nothing!!!”

Helpful Report

Posted 4 years ago

“Booked a Sykes Holiday cottage in Pembrokeshire for beginning of May for 7 nights. £576 pound for a week which is great and used company many times before. Paid an initial deposit of £70 and the remainder of the balance is due to come out on Friday so I thought I’d ring them to get an update due to government advising on non essential travel etc. Well the women I spoke to couldn’t have been more rude. She said it’s likely you won’t be able to go in May but you can select an alternative date later in the year. The only availability now was in November & December and all of a sudden the prices have more than doubled. I said wow that’s expensive it’s normally much cheaper at that time of year. She said it is what it is Mr Barry and you can always cancelled but we’ll still take another £187 of you for the original booking. I said thanks for that. I believe your just exploiting people because of the current situation. She said that’s business Mr Barry I could have quite happily wrapped the bloody telephone cord around her neck had I been in the same room😡😡😡😡I shall have the last laugh I cancelled the credit card registered with them so won’t be able to take anymore money from me and also changed my details on their online account so good luck contacting me also😂😂I shall make it my mission to tell as many people as is possible to avoid Sykes at all costs”

Helpful Report

Posted 4 years ago

“I will be going to the ombudsman and contacting the House of Commons, I work in government and will be raising this as they are the only rogue holiday firm out there with no integrity honour or sensitivity. Could I rely on all you other disgruntled customers for support if required?”

Helpful Report

Posted 4 years ago

“Exploiting a bad national situation! Lockdown no pleasure travel and still no refund. Your policy should be changed for this situation as it is one never experienced before! How come everywhere else is amending their policies and regs but you can’t - you dont deserve to retain business. This was our holiday before grandchildren go off to uni this year and our son moves abroad to work so to postpone till next Easter means we have a place for 11 with only 2 able to go! The letter from the CEO is very polite but no where near enough how can you now tell customers they. Can’t go on their holiday but refuse to refund! Diabolical treatment of your customers and I agree with all of the comments made on tv this evening about Sykes cottages and none of them were complimentary!”

Helpful Report

Posted 4 years ago

“Disgraceful company trying to make money out of a bad situation. No refunds offered just huge hikes in the booking £500+ in my case”

Helpful Report

Posted 4 years ago

“If I could give this totally abhorrent company a minus I would, refusing to give refunds to vulnerable customers despite having insurance and being advised not to travel, we have three holidays booked between now and August, never again, Sykes Cottages you are an absolute disgrace😡😡😡”

Helpful Report

Posted 4 years ago

“Terrible, terrible treatment of people during this difficult time. What more can I say I will never never use them again.”

Helpful Report

Posted 4 years ago

“I have phoned, been told was lucky hadn’t paid there insurance covid 19 not covered, and tried internet, no use which said don’t phone unless holiday this week, we as pensioners have lost the full holiday cost. I will never ever use this company again, and would suggest no one else does ever, money grabbing co. Should be shut down, by government.”

Helpful Report

Posted 4 years ago

“Profeterring off a pandemic- no refunds only 'rearranging the dates' except the same dates next year are £200+ more money. Sykes only care about making a profit and not helping people in a difficult time.”

Helpful Report

Posted 4 years ago

“Bunch of utter sharks. Despite the present circumstances they are "unable" to change a booking from a 7 day to a 4 day (same price) and are now holding a gun to my head because if I don't decide 48 hours beforehand my choices are I have to find another 7 day slot or lose my money. Despicable. Only choice is to rebook for 2 years time and hope for the best, will never use them again.”

Helpful Report

Posted 4 years ago

“After spending all morning trying to cancel my 2 weeks holiday, I saw all these other people trying to do the same, and all references to Sykes being insensitive, well I gave up and did it online because it seems they only want people’s money not happy customers. I had 3 holidays booked this year, 2 are now cancelled due to the current situation, the other we will have to see. I’m rather disappointed in this company in their lack of understanding in this situation and won’t be using them in future, we don’t want to cancel but I’m afraid we have no choice being elderly and vulnerable. Thousands must be in the same boat, these won’t be using them again either because of sheer greed by Sykes. Shame on you”

Helpful Report

Posted 4 years ago

“In these troubled times of Covid-19, everyone is losing out. I have lost my income and am having to cancel everything I was looking forward to.. I will be getting refunds from British Airways, several theatres and a hotel, but NOT Sykes Cottage. They are point-blank refusing a refund. These people have shown themselves to be nasty, money-grabbing and heartles and I am utterley disgusted. One thing is certain; I will NEVER use them again.”

Helpful Report

Posted 4 years ago

“After being kept on hold for 50 minutes this morning I was told that if I wanted to cancel my holiday, which is booked from 3-10 April, I needed to contact the insurance company tomorrow am and was given a contact number! I took out what I thought was Sykes own insurance at the time of booking so I'm dismaid I have to now wait and ask whoever their insurance company is for a claim form in the hope I get a refund . I have asthma so fall into the at risk category. However I just accessed my account and my booking has now completely dissappeared!!! WTF Sykes- what are you playing at? - peoples lives are obviously not important to you. I'm not cancelling UNLESS I get a refund, so you should not remove my booking (prop ref: 998388) I await your response but won't hold my breath. Mrs Davies, Cornwall”

Helpful Report

Posted 4 years ago

“Very poor stayed in there once but didn't leave a review. Poor hygiene had to clean before we settled in. Now their cleanliness makes sense the way they are treating the coronavirus. Stay away”

Helpful Report

Posted 4 years ago

“1 is to many stars, appalling company, with customer service to match.. Won't offer refunds for covid 19, say you can amend your dates then want hundreds of pounds extra... Profiteering at its finest! Mr Donoghue & Mr Graham (Directors) you should be ashamed, if you have any morals.”

Helpful Report

Posted 4 years ago

“This company does not deserve a 1. Charging three times the price to change dates and encouraging venerable people to still travel. This company is clearing profiteering from this crisis, so we have taken to writing to our local MP and trading standards. Would recommend others to do the same.”

Helpful Report

Posted 4 years ago

“I am an owner and have tried to contact Sykes all week by phone calls and multiple emails. I held on for two hours yesterday. I am having to close to ALL bookings this year owing to our own vulnerability as we are both over 70 with health issues and also the fact that the local area has got Covid 19 already rampaging through the area and our doctors (some already have it) and shops can’t cope in such a small area. I would like to state that in NO way, would I expect customers to pay due to cancellations as my own doctor says we MUST close for our own health. So no, it is not the owners taking any money.”

Helpful Report

Posted 4 years ago

“Sykes Cottages are putting money over health. Due to travel 27th March. 28 of us. But due to government advice for over 70s and for people with underlying conditions we are unable to travel. Company will not refund £2700. My parents are heartbroken this was for 60th wedding Anniversary. They are both in their 80’s hope you are proud of your sales”

Helpful Report

Posted 4 years ago

“I only wish I read the reviews first...…...Ive made a horrible mistake booking a cottage with this company...….the customer support is shocking.”

Helpful Report

Posted 4 years ago

“What an absolute joke Sykes Cottages are continuously monitoring the situation regarding Coronavirus and it is important to us that we offer support and reassurance to our customers during this time. If you are not wishing to fulfil your holiday and wish to cancel your booking, our cancellation policy outlines you would not be due a refund on your holiday. If you have travel insurance, please contact your provider to establish if you are covered for your cancellation. We recognise the need for some customers to alter their holiday arrangements due to the current situation and we are working closely with our owners to enable this for our guests. If there is perhaps another date that you wish to change your holiday to you can make a change of date via the customer portal . If the rental price for an alternative date is at a higher price, you will need to pay the difference in price due 6 weeks before arrival. Do get in touch if you require any further assistance. Thank you for your cooperation during this difficult time. Kind regards, Carol The Customer Relations Team Sykes Cottages 01244 345700 (Option 1 followed by Option 3) www.sykescottages.co.uk”

Helpful Report

Posted 4 years ago

Sykes Cottages is rated 1.2 based on 1,481 reviews