Name: TalkTalk
Rating: 1.19

“Please stay away from these scuming filthy theves spent hours and hours on the phone been push from pillar to post no Internet connection for 5 months they was supposed to compensent me but all you getting pushed from one lemon to another nightmare they actually hung up the phone on me twice. Please do not put yourself through hell stay away from these clowns Also the sick crying voice at the start of there patter saying were here to help you would get a better service from a mental institution.”

Helpful Report

Posted 2 years ago

“Where to start. Provided less broadband speed than we were paying for. Took numerous phone calls to try and cancel our broadband with Talk Talk. They kept either hanging up, or outright ignoring me when I said I was calling to cancel. Our contract has ended and now they are asking for additional payment when we owe them nothing. Tried calling them twice this morning, both times they have hanged up, and our account number has been deleted. Also, foreign call centres where communication is outright painful. Avoid this company entirely! Incompetent.”

Helpful Report

Posted 2 years ago

“What a shambles. One fiasco after another. At àà 6 times I have phoned to cancel their service to no avail. Hours spent on the phone to their call centre. No joy there either, I am still being billed and now being charged PENALTIES because I cancelled my debit order Horrendous. Unprofessional. Disorganised. Infuriating beyond belief.”

Helpful Report

Posted 2 years ago

“About 3 months ago I had cancelled my landline contract due to how the pricing had jumped. However, following confirmation that my contract was being cancelled, I received a call from the retentions team, and quite frankly, they did a pretty amazing deal for me considering it is pretty much their cheapest package.”

Helpful Report

Posted 2 years ago

“Having cancelled service over 3 months ago still getting bills and threatening letters ,don't use this company.”

Helpful Report

Posted 2 years ago

“Dreadful company 0 star pls think again before signing up talk talk. I have been within company for nearly a year . Most of the time no internet . Four month ago I was of a booster will arrive within 5 day still waiting now for last many days no internet at all and I have been given a date after two weeks to fix the problem. Whilst they are get their money every month on time I have switched over too another company Pls think again”

Helpful Report

Posted 2 years ago

“I WILL NEVER GO BK TO TALKTALK THEY ARE THE WORSE COMPANY I HAVE BEEN WITH. DO UR SELF A FAVOUR DONT GO WITH TALK. TALKTALK ARE GOOD IN MAKEN CUSTOMERS LYING.. NOT MATTER WHAT I COMPLAIN ABOUT ITS ALWAYS THE CUSTOMER AT FAULT. IAM PAYING TO HAVE FIBRE BUT NO FIBRE IS IN THE ARE AND NO MATTER WHAT TIME U WANT TO SPEAK TO A MANGER THERE EITHER ON THERE DAY OF OR IN A MEETING. UPTO NOW IVE GOT 10 PEOPLE WHO ARE GOING SOMWARE ELS FIR BROADBAND. DO NOT TOUCH TALKTALK”

Helpful Report

Posted 2 years ago

“Customer service is truly appalling. I have had no internet for NINE days now. There is no major issue, just needs a simple external reconnection of the cable that Openreach, for no good reason, left disconnected. Unfortunately I can only get this done via Talktalk and so far this has proved impossible, despite my consistent and repeated attempts. The only response they have every time is it’ll be done in 1 to 3 days - seemingly unconcerned that this has actually proved to be a lie! I have no idea when, or even if, I will get reconnected. I cannot work without the internet, I have no idea where to go next with this, and it is making me I’ll now. Talktalk Broadband should come with a health warning. My advice is AVOID this company at all cost.”

TalkTalk 1 star review on 5th October 2022

Helpful Report

Posted 2 years ago

“Shocking customer service, I have spent hours and days on the phone trying to explain to someone that speaks broken English, that I have not had a broadband connection for over 3 weeks after renewing my contract with them, I have asked for them to cancel my contract as I am within the trial period, and I have had no phone or broadband, connection for 3 weeks they are now sending me a letter asking me for payment of £36,00 + ADM charges , for a broadband service that I have not received, I am disgusted and angry at the way talk talk have treated my complaint”

Helpful Report

Posted 2 years ago

“Shambles of a company on repeated occasions. The staff are polite and use positive words suggesting help, but never actually seem able to back up with any meaningful actions:- often needing multiple agents to tackle with micro-components of what, pretty any other company would deal with as one task! When things go wrong, including technical issues, billing queries or indeed a simple home move, you will need to make yourself comfortable, as you will be on either Web chat or on a call for hours! Final straw was a home move, where we were looking to take the telephone number we'd had for 40years with us. Sounds simple, but took hours to arrange:-purely as the broadband speed at the new address would be slower. We'd ordered online, committed to verbally (to back it up) and awaited the move. Talk Talk managed to cancel our old service without issue, but when the engineer didn't show to set up at the new house, it turned out Talk Talk had cancelled the order for the new property without reason. Also meant that the number we had hoped to keep, was lost for all of eternity. As we needed a new number, there really was no other reason to keep Talk Talk as BT better value, more helpful and easier to deal with. Would recommend Talk Talk to only my worst enemies as will turn any simple matter, in to a thoroughly, spirit crushing experience.”

Helpful Report

Posted 2 years ago

“Absolutely appalling service. Avoid at all costs.”

Helpful Report

Posted 2 years ago

“Had a terrible phoneline from the start 20 odd engineers no one could sort it. Refused to give more then £25 compensation for 9 years of bad phoneline. Rudely spoken to. Told I could leave if I did not like it. Was paying over £44 a month and could not hear anyone on phone due to terrible noise. Talk Talk are only interested in your money and no customer service.”

Helpful Report

Posted 2 years ago

“The worst company ever, very bad service, extremely expensive. I spend 4 hours to stopped the contract and they continued to charge me two months later.”

Helpful Report

Posted 2 years ago

“Didn’t even want to give them one star! Worst experience ever! Don’t join. Numerous problems! Been waiting a month to be set up in my new home (“home move”) and whenever I call , constantly being told they can’t find my account and the previous one hasn’t been deactivated and they can’t find a account with my address. Then asking me to keep setting up new accounts that never go through! And charging me for my previous account at my old address, that was disconnected/cancelled. Every time I have needed to speak to them on the phone , I end up getting so angry! Constantly repeating yourself , being forwarded onto different teams and no solution. Give yourself up to 3 hours if you need to call them , hopefully you’ll never need to.”

Helpful Report

Posted 2 years ago

“Terrible service. Phone line and broadband been inoperative for 7 weeks. I have 12 text updates giving times and dates when someone will ring me to discuss my complaint, but no one does. I have spent 20 hours on the phone trying to get my service up and running. Eventually they set up a call divert to a mobile, only to remove it after a few days when they said problem was fixed. Still no telephone. Cannot understand call takers who cannot speak proper English. Prior to switching to Talk Talk I was with another company, wish I never changed.”

Helpful Report

Posted 2 years ago

“Worst company of all time !!!! They will leave you unwell !!!! That’s the only sure thing about talk talk total bunch of con artists !!!! Claiming they are owed money when they are not !!!! Customer service will leave you really unwell se unwell you will louse the will to live !!!!”

Helpful Report

Posted 2 years ago

“Rude little boy on the phone in customer service. I am leaving they charge you for the next charging period at full wack, they then say you have to ring up for a refund. We'll see how that goes, I sense a court case coming on, my cousin is a barrister, I have beaten Lloyd's bank, I am sure I will beat this shower!”

Helpful Report

Posted 2 years ago

“MY EXPERIENCE WITH TALKTALK. I switched from my previous Broadband provider to TalkTalk on 14/7/22. My reasons for switching were: 1) my previous provider was going to increase their monthly cost by an unreasonable amount. 2) I was getting nothing more in return for the unjustified price increase. After using a comparison website, I decided to go with TalkTalk. - THIS WAS A BIG MISTAKE AS I SHOULD HAVE DONE MY RESEARCH FIRST ON TALKTALK BEFOREHAND!!! I started to receive update emails telling me that my service would go live on 29/8/22 and that “Fast Broadband Speed Is Coming!”… After receiving my TalkTalk router and setting it up, I performed a Speed Test… I was receiving a download speed of 0.96 Mbps and an upload speed of 0.43 Mbps!!!! This is utterly PATHETIC!!! - Also at this point, I’d like to point out that TalkTalk “Guarantee” a MINIMUM speed of 7 Mbps to (strangely, and again, quite pathetically!) 1 Mbps…! For those of you unfamiliar with such slow Mbps speeds: Simple web pages will not load correctly or fully. YouTube videos will constantly buffer. Netflix movies are unwatchable. You’ll be lucky if you can get the app to load at all!! I was NOT even getting their ABSOLUTE MINIMUM that they “Guarantee”… So these are the first & second issues right out of the box, day one! - Incredibly slow speed and a speed LESS than what they guarantee, and NO WHERE NEAR the upper end (7 Mbps) of what they “Guarantee”! I then attempted to contact their Customer Service Line (I’m putting their number here for convenience, because if you DO make the same mistake I did and decide to go with TalkTalk, you’re going to need it… A LOT! 0345 172 0088). This was also a terrible experience and nothing short of vastly frustrating and awkward. - You initially get through to an automated service… The problem is, it’s voice recognition based. I can tell you this system DOES NOT work well or is even remotely effective! The system does not recognise what you are saying, who you are, what your mobile # is, and the reason why you are calling… Eventually after going through this highly frustrating and unreliable system, you get through to a person… This is where the frustration increases substantially!!! - Firstly, they are based in an office / call centre most likely NOT in the UK… Secondly, it’s one of those ridiculously noisy call centres where the ambient background noise is deafening!! Whatever ‘training’ that the staff there have, it is completely inadequate and ineffective. - There’s more to customer service than just saying “Sorry” and “I apologise” 100 x on a phone call with a customer… After just about managing to fight through the Customer ID / Security Checks which involved me repeating myself multiple times, I told the TalkTalk person what the issue was (VERY slow speeds). I’d like to point out here, that this is the third issue: A completely shambolic Customer Service call centre that has to be accessed through a highly frustrating, barely functioning voice recognition system… The TalkTalk person on the phone told me that there is usually an initial 7 - 9 day period where the line “Settles Down”, and if the slow speed persists they will send an engineer to assess the external street box equipment… This is nothing short of a lie!! - I have been informed by an 18 yr veteran of telecommunications that a line will either do 1 of 3 things: 1. It will either work very well. 2. It will either work very poorly. 3. It will not work at all. - It will CERTAINLY NOT change its status / performance after having a “Settling down” period!! It is what it is!! - And in TalkTalk’s case this line worked very VERY poorly!! BE ADVISED: Being told to wait for a “Settling Down” period is TalkTalk’s way of stalling their customers from cancelling their service… If its poor speed from day 1, its always going to be poor speed. - The following backs up that statement… Again, here, Im pointing out that this is issue number four: There IS NO settling down period. This is fictitious. Even if it was an actual legitimate ‘thing’, it was completely ineffective and did NOTHING!! After foolishly waiting for the “Settling Down” period to complete, shockingly, my Broadband speed Mbps had NOT got any better at all! So, unfortunately, I was forced to call TalkTalk’s frustrating and useless customer service number again… After once again having to deal with the numerous repetitions on my part due to their useless voice recognition system, just to get through to an actual person. Then deal with the customer ID / Security questions with all the background noise and a TalkTalk person with a VERY ‘heavy accent’, making it almost impossible to understand what they were saying, I managed to book an engineer. - This engineer was going to inspect the equipment in the street for faults… On 03/08/22 I receive a TalkTalk email titled “Our Engineer Has Resolved The Issue” (Also a similar message sent to my phone via text)… I conduct a speed test… …… 0.63 Mbps Download Speed… Congratulations, TalkTalk! - You managed to make your already abortionate performance even worse!!! Id like to point out here that this is issue number five: - They sent an engineer, said that the issue had been fixed when it really wasn’t fixed at all! Which does raise 3 questions: What, exactly, did the engineer ‘fix’..? AND, did TalkTalk even ACTUALLY send an engineer in the first place or are they lying..?! If they are not lying, why wasn’t the problem fixed, because the email I received said it was…..!?!? Another frustrating phone call to TalkTalk for me… GREAT! This time, an engineer is arranged to attend the inside of my property on 17/08/22 between the hrs of 07:00 - 09:00. Now, if you think things are bad so far, they are about to get A LOT worse..! So, on the above date, I arrange to take the day off work so I can be home and finally have this problem fixed… (Also, as Im self employed, this involves losing a day’s income for me…). So, Im sat there on the sofa from 06:30 hrs waiting for a ring of the door bell or a knock… At 08:12 hrs I receive a TalkTalk text message saying “Hello. ‘Bradley’, your engineer is on the way and due to arrive between 07:00 and 09:00. Please make sure you are at home between these times. Thanks. Talktalk.” Now I’m thinking “Excellent! Anytime now…” … It gets to 09:00 hrs… No ring or knock at the door… At 09:11 hrs I receive another TalkTalk text message… “TalkTalk Update: Hello, we're sorry we missed you when we came out to do a repair. To arrange another appointment with our engineer, just go to our online Service Centre talktalk.co.uk/bookengineer, or reply to this message. We have to charge you for the missed appointment and you'll see this on your next bill - to find out more, see our terms and conditions talktalk.co.uk/engineerterms”. I WAS ABSOLUTELY ******* LIVID!!!! AT NO POINT DID ANY TALKTALK ENGINEER COME TO MY PROPERTY!!! I received NO knock at the door! I received NO doorbell ring! NOTHING!!! Oh, yeah… This is issue number six… … You see, there’s a little trick that various engineers use to “lighten their work load” for the day when making house calls… They get close enough so that their work tablet is in job geo-fence range, barely ‘brush’ your front door (certainly DON’T ring the doorbell because that will be loud and the homeowner will answer the door, and the engineer will actually have to do some work!!!), get back in their vehicle and enter into their work tablet that there was no one home… Oh well, on to the next job….!!! I instantly (at 09:12) get on to TalkTalk customer care (which, again, is great fun, highly dynamic and really professional as I’ve previously described…!) and tell them what has happened and to get the engineer back here IMMEDIATELY!!! IM FURIOUS!!!! ….. TalkTalk put me on hold for 31 minutes…. No updates…. No info…. And that’s where I give up, end the call and they lose a customer! - They don’t call back and obviously the engineer doesn’t “return”… I then and there select a different Broadband provider to switch to after only being with TalkTalk for 24 days!!! ABSOLUTELY SHAMBOLIC ACROSS THE BOARD!! I have been charged in 24 days of “Service” with TalkTalk the following amounts: £ 31.48 (Initial “monthly rate” £ 19.95, plus “charges since you’ve joined” £ 1.58 and a “one off charges” £ 9.95?!) £ 59.95 (Engineer call out fee who never turned up!!! Plus, normal monthly rate!!!) £ 180.73 (‘Contract Breakage Fee’, WHICH I WOULD’NT BE BREAKING IF THEY WERE’NT COMPLETELY INCOMPETENT AND DIDN’T HAVE ASTOUNDINGLY POOR CUSTOMER SERVICE!!!!) £ 272.16 TOTAL…. In 24 days…! I, THE CUSTOMER, am paying £ 240.68 purely because of THEIR SHORTCOMINGS!!! How is this right?! Their level of incompetence defies belief!!! I can summarise my experience with TalkTalk and describe them by the words: Horrendous. Unprofessional. Dishonourable. Unorganised. Low Grade. Dishonest. Embarrassing. Infuriating. But there is somewhat of a happy ending to this story… My new Broadband provider is supplying generous and highly satisfactory Mbps right out of the box on day 1. No need for a “Settling Period”. No need to call customer service. No need for engineer call outs that don’t really do anything or even turn up….!! For those still reading, I cannot stress enough to stay away from TalkTalk. I am in the process of copying and pasting my experience on as many forums, comparison sites, review sites etc. as possible. - Consumers need to know!”

Helpful Report

Posted 2 years ago

“MY EXPERIENCE WITH TALKTALK. I switched from my previous Broadband provider to TalkTalk on 14/7/22. My reasons for switching were: 1) my previous provider was going to increase their monthly cost by an unreasonable amount. 2) I was getting nothing more in return for the unjustified price increase. After using a comparison website, I decided to go with TalkTalk. - THIS WAS A BIG MISTAKE AS I SHOULD HAVE DONE MY RESEARCH FIRST ON TALKTALK BEFOREHAND!!! I started to receive update emails telling me that my service would go live on 29/8/22 and that “Fast Broadband Speed Is Coming!”… After receiving my TalkTalk router and setting it up, I performed a Speed Test… I was receiving a download speed of 0.96 Mbps and an upload speed of 0.43 Mbps!!!! This is utterly PATHETIC!!! - Also at this point, I’d like to point out that TalkTalk “Guarantee” a MINIMUM speed of 7 Mbps to (strangely, and again, quite pathetically!) 1 Mbps…! For those of you unfamiliar with such slow Mbps speeds: Simple web pages will not load correctly or fully. YouTube videos will constantly buffer. Netflix movies are unwatchable. You’ll be lucky if you can get the app to load at all!! I was NOT even getting their ABSOLUTE MINIMUM that they “Guarantee”… So these are the first & second issues right out of the box, day one! - Incredibly slow speed and a speed LESS than what they guarantee, and NO WHERE NEAR the upper end (7 Mbps) of what they “Guarantee”! I then attempted to contact their Customer Service Line (I’m putting their number here for convenience, because if you DO make the same mistake I did and decide to go with TalkTalk, you’re going to need it… A LOT! 0345 172 0088). This was also a terrible experience and nothing shot of vastly frustrating and awkward. - You initially get through to an automated service… The problem is, it’s voice recognition based. I can tell you this system DOES NOT work well or is even remotely effective! The system does not recognise what you are saying, who you are, what your mobile # is, and the reason why you are calling… Eventually after going through this highly frustrating and unreliable system, you get through to a person… This is where the frustration increases substantially!!! - Firstly, they are based in an office / call centre most likely NOT in the UK… Secondly, it’s one of those ridiculously noisy call centres where the ambient background noise is deafening!! Whatever ‘training’ that the staff there have, it is completely inadequate and ineffective. - There’s more to customer service than just saying “Sorry” and “I apologise” 100 x on a phone call with a customer… After just about managing to fight through the Customer ID / Security Checks which involved me repeating myself multiple times, I told the TalkTalk person what the issue was (VERY slow speeds). I’d like to point out here, that this is the third issue: A completely shambolic Customer Service call centre that has to be accessed through a highly frustrating, barely functioning voice recognition system… The TalkTalk person on the phone told me that there is usually an initial 7 - 9 day period where the line “Settles Down”, and if the slow speed persists they will send an engineer to assess the external street box equipment… This is nothing short of a lie!! - I have been informed by an 18 yr veteran of telecommunications that a line will either do 1 of 3 things: 1. It will either work very well. 2. It will either work very poorly. 3. It will not work at all. - It will CERTAINLY NOT change its status / performance after having a “Settling down” period!! It is what it is!! - And in TalkTalk’s case this line worked very VERY poorly!! BE ADVISED: Being told to wait for a “Settling Down” period is TalkTalk’s way of stalling their customers from cancelling their service… If its poor speed from day 1, its always going to be poor speed. - The following backs up that statement… Again, here, Im pointing out that this is issue number four: There IS NO settling down period. This is fictitious. Even if it was an actual legitimate ‘thing’, it was completely ineffective and did NOTHING!! After foolishly waiting for the “Settling Down” period to complete, shockingly, my Broadband speed Mbps had NOT got any better at all! So, unfortunately, I was forced to call TalkTalk’s frustrating and useless customer service number again… After once again having to deal with the numerous repetitions on my part due to their useless voice recognition system, just to get through to an actual person. Then deal with the customer ID / Security questions with all the background noise and a TalkTalk person with a VERY ‘heavy accent’, making it almost impossible to understand what they were saying, I managed to book an engineer. - This engineer was going to inspect the equipment in the street for faults… On 03/08/22 I receive a TalkTalk email titled “Our Engineer Has Resolved The Issue” (Also a similar message sent to my phone via text)… I conduct a speed test… …… 0.63 Mbps Download Speed… Congratulations, TalkTalk! - You managed to make your already abortionate performance even worse!!! Id like to point out here that this is issue number five: - They sent an engineer, said that the issue had been fixed when it really wasn’t fixed at all! Which does raise 3 questions: What, exactly, did the engineer ‘fix’..? AND, did TalkTalk even ACTUALLY send an engineer in the first place or are they lying..?! If they are not lying, why wasn’t the problem fixed, because the email I received said it was…..!?!? Another frustrating phone call to TalkTalk for me… GREAT! This time, an engineer is arranged to attend the inside of my property on 17/08/22 between the hrs of 07:00 - 09:00. Now, if you think things are bad so far, they are about to get A LOT worse..! So, on the above date, I arrange to take the day off work so I can be home and finally have this problem fixed… (Also, as Im self employed, this involves losing a day’s income for me…). So, Im sat there on the sofa from 06:30 hrs waiting for a ring of the door bell or a knock… At 08:12 hrs I receive a TalkTalk text message saying “Hello. ‘Bradley’, your engineer is on the way and due to arrive between 07:00 and 09:00. Please make sure you are at home between these times. Thanks. Talktalk.” Now I’m thinking “Excellent! Anytime now…” … It gets to 09:00 hrs… No ring or knock at the door… At 09:11 hrs I receive another TalkTalk text message… “TalkTalk Update: Hello, we're sorry we missed you when we came out to do a repair. To arrange another appointment with our engineer, just go to our online Service Centre talktalk.co.uk/bookengineer, or reply to this message. We have to charge you for the missed appointment and you'll see this on your next bill - to find out more, see our terms and conditions talktalk.co.uk/engineerterms”. I WAS ABSOLUTELY ******* LIVID!!!! AT NO POINT DID ANY TALKTALK ENGINEER COME TO MY PROPERTY!!! I received NO knock at the door! I received NO doorbell ring! NOTHING!!! Oh, yeah… This is issue number six… … You see, there’s a little trick that various engineers use to “lighten their work load” for the day when making house calls… They get close enough so that their work tablet is in job geo-fence range, barely ‘brush’ your front door (certainly DON’T ring the doorbell because that will be loud and the homeowner will answer the door, and the engineer will actually have to do some work!!!), get back in their vehicle and enter into their work tablet that there was no one home… Oh well, on to the next job….!!! I instantly (at 09:12) get on to TalkTalk customer care (which, again, is great fun, highly dynamic and really professional as I’ve previously described…!) and tell them what has happened and to get the engineer back here IMMEDIATELY!!! IM FURIOUS!!!! ….. TalkTalk put me on hold for 31 minutes…. No updates…. No info…. And that’s where I give up, end the call and they lose a customer! - They don’t call back and obviously the engineer doesn’t “return”… I then and there select a different Broadband provider to switch to after only being with TalkTalk for 24 days!!! ABSOLUTELY SHAMBOLIC ACROSS THE BOARD!! I have been charged in 24 days of “Service” with TalkTalk the following amounts: £ 31.48 (Initial “monthly rate” £ 19.95, plus “charges since you’ve joined” £ 1.58 and a “one off charges” £ 9.95?!) £ 59.95 (Engineer call out fee who never turned up!!! Plus, normal monthly rate!!!) £ 180.73 (‘Contract Breakage Fee’, WHICH I WOULD’NT BE BREAKING IF THEY WERE’NT COMPLETELY INCOMPETENT AND DIDN’T HAVE ASTOUNDINGLY POOR CUSTOMER SERVICE!!!!) £ 272.16 TOTAL…. In 24 days…! I, THE CUSTOMER, am paying £ 240.68 purely because of THEIR SHORTCOMINGS!!! How is this right?! Their level of incompetence defies belief!!! I can summarise my experience with TalkTalk and describe them by the words: Horrendous. Unprofessional. Dishonourable. Unorganised. Low Grade. Dishonest. Embarrassing. Infuriating. But there is somewhat of a happy ending to this story… My new Broadband provider is supplying generous and highly satisfactory Mbps right out of the box on day 1. No need for a “Settling Period”. No need to call customer service. No need for engineer call outs that don’t really do anything or even turn up….!! For those still reading, I cannot stress enough to stay away from TalkTalk. I am in the process of copying and pasting my experience on as many forums, comparison sites, review sites etc. as possible. - Consumers need to know!”

Helpful Report

Posted 2 years ago

“Another horrendous customer service experience. Despite no change by our company our website is inaccessible and now on the third day where no-one has even bothered to call or email me about it, despite going through the drawn out procedure of contacting their Domain Admin team (by email only). You cannot get technical advise to Domain Admin, you just have to send an email and hope they contact you, which they haven't done for 3 days. Very Very poor customer service”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

TalkTalk Reviews