The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,131 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought 2 Amara 2 seater sofas for delivery 6th July, we received the delivery on 21 June... Yay early delivery. well here it starts, we received the WRONG sofas, I got hold of the Range the next day to be told they will arrange replacement from the range plus partner. After a week of not hearing anything, I phoned again and was told to contact Eleganza directly. They gave me a swop out date of the 27th July, they never pitched up, I phoned on the 28th July and they had "nooo" idea why delivery didn't happen. I phoned again on the 29th July and they promised a delivery on the 2nd Aug, this too never happened, and are now screening my calls, only answered when I phoned from another number and then told me they will get back to me. This was it, I contacted The Range on the 4th and asked for them to collect the WRONG sofas and I want a refund which Jae was very understandable and said he will log it and because it is a Range plus partner it will be 4 days before I will get an answer, well I waited the 4 days and decided to phone daily for an update as no one from Eleganza is responding to emails or phone calls and was told by Nia that she will escalate it. which brings us to today, after still not hearing anything I phoned yet again and was told by a very RUDE Landon that they did get an answer on Tuesday the 15th and the supplier will arrange collection and will give me a refund, I should just be patient, they will get back to me, when I asked why I didn't get an update he had no response, so I asked him to send me an update via email so I have it in writing! Seriously!!! I have been patient and very nice since the 22nd of June. I have had it!!! Now I will get a reply from customer service... "we are so sorry for your inconvenience and to hear you are unhappy... blah blah blah" I just want my £1,039.98 back!!!! So I can go and buy sofas from a reputable company with some sort of customer care, the Range is very quick to take your money... I have NEVER dealt with anything like this!!!”

Helpful Report

Posted 1 year ago

“staff in shop were brilliant, follow up through customer service about broken unit and deliveries diabolical , in future i would only buy what i can carry out of the store !!!!”

Helpful Report

Posted 1 year ago

“Online is a terrible customer experience. Their responses to my online contact form has been more than awful and trying to call is just a no option - being 30 in the queue every time I try. I will definitely not be buying anything online again.”

Helpful Report

Posted 1 year ago

“Soooo I ordered 1 parcel and for some reason on the range website it checked out 2. Duplicate order so anyways I received one order in 2 parcels and not the other order has arrived. I’ve been getting on the the range since the 20th July it’s now the 14th august!!! They keep repeating themselves to me the communication with the staff is awful….. I receive no ticket number for my problem. So I have to keep saying the same thing to about 8 different people now and then i get told it went to the wrong house… I payed Klarna and they are taking their sweet time and trying everything not to give me my refund I swear 🙄🙄🙄🙄 I even revived wring items and they sent replacements and they were still wrong… DO NOT ORDER FROM HERE!”

Helpful Report

Posted 1 year ago

“Awful customer service. TBH had to give 1 star but that's too much. Ordered a gazebo and garden furniture, not delivered in time specified but every time I phoned told it was being delivered .. Emailed ..no reply....emailed...no reply...after a month they refunded to my account but didn't email to explain why. Phoned and emailed no reply. Useless. Will not order online again as this has happened twice. Customer service is awful.”

Helpful Report

Posted 1 year ago

“This company should not be trading I ordered a sofa took along time to come and when it did it was nothing like they have advertised it’s a cheap nock off version to on their website you can buy the same ones off the fb sellers for less then half the price the range are charging it was cheaply made cushions missing and the rest of the cushions were all different shapes and sizes iv not seen anything like it in my life then trying to get them to collect their replica faulty sofa was beyond a Joke 4 and a half hours on the phone waiting to get through to their useless customer service hundreds of emails etc weeks later finally they came and collected to arrive and say sorry no room on the van we will have to arrange to collect another day they finally took it and trying to get a refund is another joke they don’t want to refund me this company is by far the worst iv came across if my refund isn’t sent I will be taking them to a small claims court I would never order from them again they are getting reported to trade and standards they have no compassion or respect for their customers at all once they get your money they don’t want to no even the CEO hasn’t been much help an absolute joke of a company so beware of ordering from these scammers”

Helpful Report

Posted 1 year ago

“Purchased some self adhesive heat pads from the range, I have done this many times and always order 40, when they came the adhesive was non-existent and kept falling off so I informed the range and a lady suggested they send me 10 more in case that a different batch might have different results and if that was the case they would then send me another 30 and I would send the original 40 back. The 10 that arrived were of the same batch as the old ones and so I sent the whole lot back (46), with a pre-arranged a collection from the range. I have telephoned customer service and emailed them at least ten times, and have been promised a refund but it was for only £2, not the £40 plus postage I was expecting. I shall never do business with this store again as they take your money but they will NOT refund you”

Helpful Report

Posted 1 year ago

“At my local range store today in Scotland, never again. They had pest control to shoot any birds that had gotten in through the open door. Honestly sick to my stomach. This is a beach front location store !! And yes shoot with air rifles!! I will never support any store that is happy to support guns or animal cruelty. You should be ashamed !!!”

Helpful Report

Posted 1 year ago

“Defective wallpaper my professional decorator called me to say each time he pasted the wallpaper the pattern came off I contacted The Range where I purchased from and the supplier Arthouse Arthouse have interegated me blamed everything but there wallpaper and done nothing to help resolve the situation. I was not surprised when I saw multiple negative reviews of simular problems”

Helpful Report

Posted 1 year ago

“Only because I can’t give them a zero. Order 4 dining chairs and also paid for a delivery on a day we would be at home. Needless to say they did not arrive Tried to deliver the following day when no one was in (unfortunately we have to work) they delivered the following day and left them sitting in my front garden for all to see in torrential rain in damaged badley broken boxes On putting them together discovered there was a small tear in the one and a small stain on another so called customer services again to ask for an exchange on these after sending them photos of the damage they agreed to exchange the chairs both to be completed on the same day I got a number of emails contradicting what had been agreed until they eventually agreed tgT this would happen. Anyway to cut a long story numerous telephone calls and emails I have now been informed that I cannot have the replacement until I have sent the others back and then told I would be receiving the chairs in a day when no one los going to be home. After calling them yet again they are now telling me they don’t deliver on the day originally arranged and would have to accept a different day to which I asked them why they took payment for specific day delivery when they don’t facilitate this. I then asked to speak with their manager only to be informed that he won’t speak with paying customers. A retail store that does not speak with the public . I have also tried to speak with their carriers XDP who also won’t speak to customers. The is my first order with The Range and it will definitely be my last. Dreadful customer service and dreadful carriers”

Helpful Report

Posted 1 year ago

“Oh dear, absolute shambles. Ordered 2 items, first item delivered within 5 days. However, 2nd item is a far different story. I received a despatch email from The Range stating my item had been despatched to Yodel as the delivery company. Yodel have the item on their website - stating “With Sender” - this remains the case many days later. Spoke with Yodel, they confirmed the parcel has not been released to them. I’ve phoned The Range twice, each time told to wait another 4 days for their affiliate to respond. My contact is with The Range not an affiliate, they aren’t interested apart from saying wait another 4 days. I asked why The Range sent an despatch email when it hadn’t - only response to both my phone calls is their stock answer “wait 4 days” so that’s 8 days so far. How many more 4 days am I expected to wait ?”

Helpful Report

Posted 1 year ago

“I ordered some shower gels online and was sent different products to the ones I ordered. I returned them to the local store and they refunded the items, but couldn't refund the postage, and said I would need to contact their head office. I had two attempts at raising a complaint online, but there wasn't a category for wrong items, and I was asked to confirm the problems was still outstanding, but that required a login different from the one for The Range, so I couldn't do it. Finally today I phoned them. The person I spoke to said I couldn't get the postage refunded because I had changed my mind, which I hadn't. They also said I would need photos of the items delivered and that I should go back to the store for a postage refund, which I had already tried! The whole process seems designed to avoid paying back money. Avoid at all costs!”

Helpful Report

Posted 1 year ago

“Look at your reviews. You need to up your game. Terrible service. I have never been treated so bad by any company ever. I put a review on another page but you really should be ashamed of upsetting so many customers.”

Helpful Report

Posted 1 year ago

“Was intouch same day of delivery sent furniture back as missing bits customer service would not help as through rattrix they sell for took me 5mths for refund had to go through bank to get it while very poorly,as I had proof of everything disgraceful way to treat customers”

Helpful Report

Posted 1 year ago

“I ordered a Rattan furniture set. I got an email saying it had been despatched to the courier Arrow XL and they'd organise delivery. I called Arrow XL, they denied receiving the order - I then called The Range who said Arrow XL were lying (yes that's right, the customer service team called their couriers liars) and that Arrow XL did have it. This made me feel uneasy and I asked to cancel my order, I was assured this was done and I'd receive an email confirming that my refund had been processed. No email was received, I called again to be reassured the refund had been processed and they said it had and to not worry. 1 week later, my £400 hasn't been returned. I've called again (4th time) and been told the refund wasn't processed (despite calling twice the previous week) and that this time they would process it but it'd be another 5 working days. Will I ever get my money back? The customer service team take no accountability for false promises - never had such a bad service with a company or felt the need to write such a negative review. I'd advise The Range to listen in and audit some of their customer service calls. Don't order online from The Range!”

Helpful Report

Posted 1 year ago

“I found just what I was looking for at a reasonable price. Great I thought I'll order it. It was delivered and while unpacking it I discovered there were no fittings so I could not put it together. Damb I thought now I'll have to try to contact them. Eventually found on line contact form so I completed it and submitted it. Heard nothing so after a week I rang them and eventually got through to Kenya. She asked me to take pics of the parts received and the fittings not received from the instruction leaflet which I did and emailed them to her. After a few days I had heard nothing so I emailed Kenya for an update. It can't be that difficult to post out the fittings I needed. No response..... nothing not even an acknowledgement from her just a really annoying auto email which serves no purpose what so ever. Customer service is non existent. After about 2.5 weeks I'd still heard nothing so I emailed again and this time I received a rather inane email thanking me for my patience telling me they were waiting on the supplier. Well it's now over 3 weeks and still nothing to update me so I've bought fittings myself and what I thought to be a reasonably priced table has turned out to be rather expensive. I will never buy anything on line from The Range again. As I write this review I am still waiting to hear from them....”

Helpful Report

Posted 1 year ago

“No txt or email about delivery date and its been 10 days now and my item is still at the couriers warehouse not delivered - every time I call the Range I get a different story and they have been most unhelpful indeed - there is no way to contact the courier company and I have no idea if I will ever get my item or if its been lost. Was promised a refund on the postage for the inconvenience yet that never happened - customer service is appalling and no one seems to know what is going on or even care - will NEVER buy online from the range again as spend £130 on a water feature that I still dont have and just keep getting told to wait longer - they continue to hold my money and I have no item”

Helpful Report

Posted 1 year ago

“Purchased a BBQ from the Torquay store. Found it leaked fat on the first use, when I returned it to the store I was informed by a supervisor that as it had been used it could not be returned. This is interesting take on how you find out an item is faulty. The manger was called who was very arrogant and argumentative, said that 3 burgers had too much fat, I had used the wrong fuel, which was supplied by the Range. He was very argumentative and said he would do nothing about it. I was told to contact customer services. They said they only deal with online orders and advised I complain through the website. I received a reply after a week telling me to send it to another email address. I then sent it to that address and got a scripted reply stating they will be in touch as fast as possible. It is now over three weeks and I have had no updates, despite asking for some by email. You cannot speak to anybody in person as I was informed the Customer Care department do not have a phone. I have a decking that has to be repaired due to the grease stains and a BBQ that is faulty and potentially dangerous and no help from The Range who supplied it. My only hope is through the small claims courts. I have given one star as you cannot give zero.”

Helpful Report

Posted 1 year ago

“DO NOT ORDER FROM THEXRANGE ONLINE!!! THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED TRYING TO RETURN ITEMS. THEY KNOW EXACTLY WHAT THEY ARE DOING AND HOW TO MAKE IT AS DIFFICULT OR ALMOST IMPOSSIBLE FOR YOU TO RETURN ONLINE ORDERS!!! I AM STILL TRYING TO GET ITEMS RETURNED TWO WEEKS IN. YOUR LUCKY IF YOU EVEN GET A RESPONSE, LET ALONE DEAL WITH A SIMPLE REQUEST! TRADING STANDARDS NEED INFORMING BECAUSE THEY ARE NOT PROVIDING A SERVICE THEY PROMISE THRIR CUSTOMERS!!”

Helpful Report

Posted 1 year ago

“Don't order online!!! I have had nothing g but issues into trying to return an item through their third party, I am now two months on at trying to return my item, still no avail despite continuous calls and emails avoid at all costs!!”

Helpful Report

Posted 1 year ago

The Range is rated 1.4 based on 2,131 reviews