The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been trying to contact the range, multiple times been on hold for over an hour each time no answer I recently just bought air con for my grandma at her care home and put it on this morning and it was letting our smoke and a burning smell the nurses and my grandma was shocked and scared at the same time and this is my first time using you guys what is going on here this is so dangerous and I can’t get through to anyone here I need help..”

Helpful Report

Posted 2 years ago

“Appalling service. Ordered a glass wall mirror which arrived broken. I didn't even bother to remove the last layer of packaging as I could clearly hear the glass rattling around. I complained and asked for a refund and unbelievably they asked for a photograph/video which I refused on the basis that it would be a health and safety issue to remove the final packaging and have shards of loose glass all over the place. I am still waiting for a resolution to my complaint. Rest assured I won't be using them again”

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Posted 2 years ago

“Absolutely shocking service, wrong items delivered try sort it in store still not resolved. Top tip go somewhere else.”

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Posted 2 years ago

“Ordered Parasol (£250) which is supplied by one of your Partners. The Parasol tuned up in good time but a part was broken which made it unusable. I contacted your Customer Care Team (I say that Laughing) Should be Customer NOT Care Team. I explained the issue and they said it was nothing to do with them I have to contact their partner to complain and get a replacement or refund. I purchased from the Range so as far as I am concerned they should deal with it. But I contacted the Partner and it just went further down hill from their. The sent me the broken part and then I found most of the screws and bolts are missing. I have asked for a refund but they just don't get it. They asked me to take picture of the parasol and highlight Circle what is missing. Again I have said I want a refund and for them to arrange collection of the item I have. I find The Range to be a company that just doesn't care about their customers and they have a partner that is totally incompetent and the products they sell are of a low quality at a high price. I am waiting for a refund. I will not buy from The Range again and I definitely do not recommend them. Avoid at all costs. Never known a store with such a low rating.”

Helpful Report

Posted 2 years ago

“I’ve never known a company with such a bad score my problem is I’ve purchased a waterfall that they had on display when I went to the counter to pay for it they said there’s a delivery charge I said no it’s okay I’ll pick it up from the branch they said you still have to pay the delivery charge yeah it’s not displayed anywhere subject to a delivery charge after ringing Lbc on a Sunday night for their legal hour to get free advice I am told this is totally against the law and should give the store a chance to refund it and also get in touch with trading standards the branch are now saying because I knew about the charge at the point of sale at the till I’ve accepted it I was happy well I’m far from happy as whatever they have on display there they will always be a delivery charge spoke to the assistant manager called Harry who was just rude and abusive on the phone asked for the area managers name and he couldn’t give me that it’s now not so much the £10 delivery fee it’s the principal of everybody being conned is but as I say I can see why their ratings are so low”

The Range 1 star review on 12th July 2022

Helpful Report

Posted 2 years ago

“After a radiator cover I ordered was delivered to me badly damaged for the second time (the packaging was absolutely thrashed, all the contents were cracked & chipped), I arranged with The Range customer services for the item to be redelivered after I returned from a week holiday. When I returned I found out the item had been attempted to be delivered 3 times while I was away and returned to the supplier. I did not want to order the item again after multiple failed and damaged delivery attempts. I contacted customer services again and was told I could order this specific item to be delivered to a store, to try avoid receiving it damaged. When I attempted this on the website the option was not available. I called into a Range store in Coventry and asked in person if the item could be delivered to the store, explaining the difficulties I was having with deliveries to my home - I was told they would request this from the supplier and get back to me. I received no reply from the store, and when I contacted them the best they could do was give me a supplier name - which ceased business in 2012! The Range is without doubt THE WORST company I have ever had the misfortune of dealing with, and I would tell anyone I know to AVOID them like the plague!! I have wasted hours of time waiting for deliveries that never arrived, receiving damaged goods, complaining to The Range customer services, store staff, couriers and suppliers by email and on phone with absolutely no help to resolve glaring issues!!”

Helpful Report

Posted 2 years ago

“Ordered a £700+ outdoor furniture set online on 16/05. Recieved it swiftly enough and quickly realised that we were missing one of three boxes that should have come to allow us to put the table together along with the chairs. It took a month before we received the 3rd box to be able to attempt installation. On 16/06 we emailed the range to advise we wanted to return as the quality was very poor and there was a fault with the glass for the table as it was not straight. Here we are today, after multiple emails and calls no further forward in getting the item returned or seeing our money refunded so we can buy something else, elsewhere. The customer service no you ring is absolutely pointless. They refer you back to the email channel and also tell you NOT to email again as whenever you reply your ticket goes to the back of the queue as it's been updated. Who is putting these systems and rules in place?? Twice we've called and twice we've had a completely cold, robot esque front given to us with no empathy or will to understand the situation and help us resolve. I asked to be escalated and was refused. I asked what is the point of the no for customers if they can't help with anything and he couldn't respond. I will never order anything from the range online again. Dire experience and stressing my wife and I out every day they ignore us.”

Helpful Report

Posted 2 years ago

“Why is it so difficult to send out a replacement when yours arrived damaged. Quick enough to take my money and charge for next day delivery, Customer service is non existent. Total failure.”

Helpful Report

Posted 2 years ago

“Ordered garden furniture and storage online costing over £1700, and one item arrived damaged. Took over a month to arrange for it to be collected, and then another month to get my money back, after hours of phoning, emailing, and messaging getting nowhere. When I suggested I should be compensated for the major inconvenience I was ignored, and when I asked to speak to the complaints team I was told that there wasn't a complaints team!”

Helpful Report

Posted 2 years ago

“I bought a frying pan, that on the shelf talker, it was 25euros. When I got to the till, I was told, it cost 27.60euros. . Later I bought paint, with a sticker on it, that said it was 59.95euros. At the till I was told, it was 64.95euros. I won't be shopping there again. P. S. It was not the first time this happened.”

The Range 1 star review on 4th July 2022

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Posted 2 years ago

“The worst customer service experience ever. Im not one to complain either but they really have pushed my buttons. I ordered an item on the 17th of May, Yodel then lost it, found it eventually and tried to redeliver on the 7th of June, I refused the order which was sent back and received by The Range on the 10th June. Since the end of May, I have been chasing my refund. Still no sign of it, all I get from their 3rd party customer service is that the refund "should now be processed" and so far I have not seen my money to actually reach my account. The Range Customer service team cannot do anything about it either as it goes via the 3rd party team so here I am 16 WORKING days after the return was received by the Range and no sign of money or even the end of this absolutely nightmare battle with a rather incompetent team of people”

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Posted 2 years ago

“Best to avoid from purchases online,as you will not get anywhere and spend more money and time.Better of going to decent established company. I would give it no stars but won’t let me.”

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Posted 2 years ago

“Avoid this company Terribly customer service,awful products and delivery”

Helpful Report

Posted 2 years ago

“went to the range this morning.purchased a few items and proceeded to checkout.unfortunatley one of the birthday card i had would not scan.the assistant radioed for a barcode check and described the card..4 TIMES ITOLD HER IT WAS ON THE BOTTOM SHELF.SHE TOTALLY IGNORED ME.MY HUSBAND THEN TOLD HER THEY WERE ON THE BOTTOM SHELF.i then told her i had explained to her 4 times that they were on the bottom shelf and that she had totally ignored me and my husband.she said they had now found them and proceeded to serve me without any thanks or any manners...SO RUDE...i work in retail and would not dare ignore or speak to a customer like she did.”

Helpful Report

Posted 2 years ago

“Items arrived damaged made a contact through the web site and haven’t had any replacement or contact one week later. I have the damaged goods waiting for collection which I have paid for but nothing to show. Terrible customer service”

The Range 1 star review on 1st July 2022

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Posted 2 years ago

“I ordered 6pks of Weebox cat sticks on line but received Weebox Naturals catsticks with malt. After a lot of hassle I eventually managed to contact someone who assured me he would arrange a collection of what I had received and get the correct itemd delivered. DHL arrived to take the item's I had repackaged and delivered a rather large box. When I opened the box I had been sent out exactly the same wrong item's that had just been collected !”

Helpful Report

Posted 2 years ago

“Do not ever buy any furniture from a Range Partner Company on the website. I ordered a chest of drawers which arrived flat packed. Upon opening, I discovered half of the components were missing, no instructions, no screws, no drawer runners etc and so the item was impossible to assemble. I contacted the Range and they advised that they were unable to process a refund in store as it was dispatched by a partner company. I asked for a full refund and they advised that the Partner company has to come back to collect the faulty parcel and only then would they be able to give me a refund. Well it’s been over one month and the Partner company are yet to arrange a collection date. I have rang the customer services helpline numerous times, and when they finally answer (after about 45 mins) they advise that there’s nothing they can do, I just have to wait to be contacted. And when I ask for the contact details so I can ring the partner company myself, they can’t provide that information. I send chaser emails, only to be told that every time I send an email it puts my “ticket” number to the back of the queue and I have to wait another four working days for an email response. The whole system is a joke, I urge everyone to NEVER purchase an online order from the Range as if there is an issue, it is impossible to get a quick resolution and refund from them. I wish I had read these reviews before placing my order!”

Helpful Report

Posted 2 years ago

“Really great range of products, they always seem to have what I need!”

Helpful Report

Posted 2 years ago

“I ordered a chest of draws delivered 4 hours late,they was damaged been trying to contact the range for 2 weeks for collection and my refund, you get put on hold for an hour I’d never buy anything from the Range again worst company ever”

The Range 1 star review on 27th June 2022

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Posted 2 years ago

“1 star is not so much about the in store goods which are generally ok (Providing you don't expect quality) but it's the attitude of the staff I can't understand. Many of us at some point in time will have an issue at the checkout, but it's the whole bad attitude towards the customer from the staff who work at the Range. This has happened to me on several occasions when picking up sale items that still scan at full price. Iv'e been practically shamed into thinking this was my fault and I have picked up an incorrect product. So much so that I say "it's ok I'll leave" it and almost apologise for been so stupid! Then feeling their eye rolls when they have to void the items. Note to Range Staff. You have all at some stage applied for the job, and presumably were happy when you were the successful candidate. Maybe it's time to replace these people with customer friendly staff who will go the extra mile to help. It will always be recognised.”

Helpful Report

Posted 2 years ago

The Range is rated 1.4 based on 2,082 reviews