The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just had a return the driver phoned up used an excuse the traffic was bad drove off, I had to wait for them to pick up return this is totally unceptable customer service”

Helpful Report

Posted 2 years ago

“I was most impressed with the service from a floor employee who checked the availability of a wallpaper steamer and kept me up to date with the time required to retrieve it from the stock room, an older gentleman! The check out assistant is very pleasant, possibly from USA, a tall slim chap.”

Helpful Report

Posted 2 years ago

“We have visited The Range stores in Dorchester Bournemouth and Worthing and Weymouth they are all the same with price cons, you pickup an item in the store and when you get to the checkout its dearer never cheaper, when you check with staff its either the labeling that's incorrect or the item has had price increase at the till but not been changed on the floor, we have had price discrepancy in all the above stores the most recent at Dorchester where they agreed to take off the difference but that's not the point how many don't check and get ripped off”

Helpful Report

Posted 2 years ago

“Website is completely broken and phone lines are completely broken.”

Helpful Report

Posted 2 years ago

“Bought a mirror from the range - when it arrived it was damaged - did take me about 20 minutes to get through to customer services - told the girl it was damaged and she asked me to return an email she sent me with a photo of the damaged mirror - got a refund within 5 days.”

Helpful Report

Posted 2 years ago

“If I could give zero stars I would. This has got to be absolute worst experience I have had shopping online. Ordered two windbreaks on 15th April, wrong ones arrived! No worries I thought, I'll just call them and I'm sure it will be sorted promptly. Oh no! After 3 days I finally get through to someone on the phone to be told it isn't his department that deals with returns to Range Trusted Partners so I have to email. Literally 25 emails later and there is still no resolution to this! I still have two wrong windbreaks and £79 less in my account! If it isn't sorted soon I'm taking legal action! How can they be allowed to get away with such appalling customer service care! AVOID AT ALL COSTS!!”

Helpful Report

Posted 2 years ago

“Ordered a TV unit for £180 parts missing then when you try ringing customer service they don't answer give up after hair and half then trued next day took an hour for them to answer then to say could hear and put phone down my 28 days will be up before the problem is solved won't be ordering again terrible service”

Helpful Report

Posted 2 years ago

“I had a delivery from The Range but items were missing. I've tried contacting them several times and been on hold for over an hour nearly each time, but they are unreachable. Disgusting service. Stores wont help if you order online. I have a product I cant do anything with and I cant even return it as they wont answer the phones.”

Helpful Report

Posted 2 years ago

“No delivery, no email updates, no communication! Dreadful service”

Helpful Report

Posted 2 years ago

“Need to return something… stayed in all day no show . I emailed customer service a number of times, no reply. I was on the to customer service for over half an hour before anyone picked up to be told all they can do is email the partner for another pick up day … I’m still waiting.. very poor service”

Helpful Report

Posted 2 years ago

“I would give zero stars… customer services is absolutely diabolical. I ordered two wing chairs with footstool and they delivered the wrong items. After 40 minutes on hold I was put through to a man called Gabriel who was extremely rude and threatened to put the phone down on me. He offered no solution to my problem, told me I had to contact someone else via email and that I had to wait 4 days to be contacted back. He also told me that there is no complaints email. I’m still waiting to have the wrong chairs collected and exchanged for the right ones I ordered. Im having to store these two enormous boxes in my house while I wait for them to rectify their own mistake. I’ll never order anything from them ever again. Avoid at all cost. It’s not worth the stress. Buy from somewhere else.”

Helpful Report

Posted 2 years ago

“I ordered wardrobe and draws 3 weeks still nothing customer care put phone down on me so rude no reply from emails what a joke”

Helpful Report

Posted 2 years ago

“Still no item aftef 5 weeks, delivered etong address, allegedly collected and delivered but still waiting, nightmare trying to contact gjis company. For own sanity avoid at all costs”

Helpful Report

Posted 2 years ago

“Worst customer service experience + items do not last, very poor quality (especially gazebo range), and you can't order spares. But if you are trying to get anywhere on the phone - don't waste time, their own assistants from the shops can't, never mind mere mortals. And assistants usually have no clue either.”

Helpful Report

Posted 2 years ago

“Ordered a mirror. First one arrived damaged. Had to call customer services as nobody responds to emails. Waited 45 mins initially. A collection of the damaged mirror was arranged but nobody turned up. New delivery date was also missed. The replacement turned up eventually which was also broken and dirty and the dirt went all over the walls and doors of my house. Waited 1.5 hours on hold for customer services. Had to request a refund as the process has been laborious but actually all I really wanted was the mirror delivered in tact. Advice they the range managers -outsource your contact centre, ensure things are packaged appropriately for delivery as you are losing customers, revenue and business with the current shambles.”

Helpful Report

Posted 2 years ago

“Absolutely diabolical manager At your Wrexham branch. Customer service none Existence it’s a joke. The arrogant manager Wouldn’t even divulge his surname.”

Helpful Report

Posted 2 years ago

“The Paignton future doesn't deserve a star at all. The customer service is diabolical, rude, with unsatisfactory answers to the questions asked. Plus when you say you have lost a customer because of their behaviour, the comments as you leave the store is of, so what. It's a wonder they have any customers left. Apart from this, the store wavered untidy, with hardly anything priced.”

Helpful Report

Posted 2 years ago

“Appalling customer service . Lost order , phone being put down on me ! Then put on hold for 10 mins! Was told to call head office and not bother branch as there was nothing they could do. I am still without my order and the range has my money 3 weeks after delivery was due!!”

Helpful Report

Posted 2 years ago

“Absolutely awful service from start to finish. We ordered an expensive wardrobe that we had to wait 3 weeks for when we were promised it would arrive within the week. When 3 massive heavy boxes did arrive, 1 was the wrong colour. When I rang customer services the first time, I was on hold until they closed. The 2nd time, I was on hold for 45 mins. It was then 2 weeks before they picked up the wrong box & delivered the right box which was totally battered & pieces smashed. Utterly disappointed & suffice to say will never order anything from The Range again!!! I do not recommend at all!!!”

Helpful Report

Posted 2 years ago

“Awful customer service, still waiting after 7 days for a refund for a product that didn't arrive when they said it would. Whenever I call the customer service team they say they are transferring me then cut me off. So angry!”

Helpful Report

Posted 2 years ago

The Range is rated 1.4 based on 2,082 reviews