The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,131 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your customer service won't answer the phone and when you ask them about a delivery date don't know I've been on the phone for about 50 minutes this time won't answer my order is 500 pounds will try and phone back tomorrow if not will go elsewhere.”

Helpful Report

Posted 2 years ago

“In brief I ordered 8 rolls of wallpaper from Apsley Mill store , payment made on site as required and I requested store delivery and advised 2 weeks, but got the wallpaper directly to my house in 7 days. Issue was found in the wallpaper whilst hanging, not on every roll but had to open them to check, some good some bad ( only enough to do half the job intended) Took rolls back to store for refund and to re order new batch , was told cannot get store refund as had to get manufacturer to collect. I took the goods back home and replied to the email from customer service that goods ready to collect. 7 days later still no collection so again back to store, not taking no for an answer I told store manager to sort return direct with manufacturer. Contacted store again for update and was told they could not get through on the telephone number themselves !! Again back to the store and they agreed to refund original purchase and re order new batch on same ticket ( I did ask at the time if this would work and was told they would follow this up to ensure it did) Again asked for store delivery left it a week chased up to be told my order number was not recognised and to contact HQ, I did this and was told the order had come through but with no payment attached so the order was not processed ( was told to go back to store ) Went back to store only to be told order not on system , explained to store manager who said he will sort and will advise me ( took all my details ) a week on several calls no call back…..eventually spoke to Thomas who told me order was on its way…never arrived, more messages left for Danny store manager no calls back. Today chased again after no call back even though Danny said he did get my message but thought 7pm was too late to call me and 10 am next day was too early ! Was told good are despatched, but they cannot tell me where they are and cannot tell me when they were despatched.The story continues...be aware people unless you can buy it and take it from store do not order !!”

Helpful Report

Posted 2 years ago

“Ordered a furniture set from the partner company. Has not been delivered. No one from the range can do anything as it’s the partner company and the partner company are not responding the any emails. Just gave up chasing and requested to cancel but now have to wait for the partner company to authorise this. Just avoid ordering anything from the partner company”

Helpful Report

Posted 2 years ago

“Do not buy from the Range online. I purchased a hula hoop as a present. The box is tatty and broken and the contents cheap rubbish. I have followed instructions to return but have not heard from the company so contacted customer services. The lady was pleasant but could only follow the same instructions and could not help because it involves a partner organisation. I feel scammed out of the £18.99 that I paid and will never shop at the Range again.”

Helpful Report

Posted 2 years ago

“Unbelievable company Took my money & then said they didn’t No refund no product I will be taking them to court !! Avoid at all costs!!!!!!”

Helpful Report

Posted 2 years ago

“Delivery service absolutely shocking -do not tell what date to expect do not leave any card to say they have tried to deliver and then absolute nightmare when you try to find out what’s going on”

Helpful Report

Posted 2 years ago

“Ordered a 6 piece garden furniture set. 1 box of 2 has been delivered and when chasing they are impossible to get on the phone and do not respond to emails either. So we are 350 down with half a set we can't use and no resolution from this shambles of a company.”

The Range 1 star review on 21st July 2022

Helpful Report

Posted 2 years ago

“If i could give a lower star i would, DISGUSTING. 0 HELP FOR customers DOESNT resolve mistakes delivered a broken unit late! NO RESPONSE FROM THEM VILE WILL BE TAKING THIS FURTHER!”

Helpful Report

Posted 2 years ago

“Appalling, ordered a futon and they delivered the wrong size, tried calling the customer care (hilarious it’s called that) a total of 7 times and a total of nearly two hours in a queue and still nothing. Tried to email and eventually got a reply asking for photos. I sent photos and have heard nothing since. Apparently there is a third party supplier involved and everyone blames everyone else, nobody takes ownership and the customer is left with nothing. Will never use their online shop ever again, complete nightmare and obviously don’t care at all about you.”

Helpful Report

Posted 2 years ago

“Appalling customer service from the Gateshead store, manager and staff most unhelpful.”

Helpful Report

Posted 2 years ago

“Paid for next day delivery never got it still being charged”

Helpful Report

Posted 2 years ago

“Wish I could leave no stars absolutely appaling service from a big company. I have been hung up on by there Experienced customer service agent all because I want a refund from the company that I paid the money to ie: The Range not the parent company that the Range give the order too. There is nobody you can hold an adult conversation with and.all they keep saying is email the Company that I have the contract with . My contract is with the Range . Please avoid this company at all cost The RANGE took my money on the 3/7/22 and 18/7/22 still no item and.even more worrying no communication.”

Helpful Report

Posted 2 years ago

“Still waiting after a week for the range inferior customer services to get back to me with regards return of parasol. Absolutely ^rap company that I will never deal with again”

Helpful Report

Posted 2 years ago

“I Ordered 2 Ceiling lights (£146) which is supplied by one of your Partners. The lights when they arrived and fitted, they were faulty and not working well. I contacted The Range Customer Care Team - they should be called as Shameful Customer Team - worthless and totally disappointed!! I explained the issue and they said it was nothing to do with them I have to contact their partner to complain and get a replacement or refund. I purchased from the Range so as far as I am concerned they should deal with it. It should not be my problem who ever their partner is. But I contacted the Partner and it just went 3 months back and forth 100 of emails of chasing and follow up , sent videos sent pictures and finally after 3 months to know they are refunding my money but there is a twist. Finally when the partner days they have refunded, it didn't come to my account still. Then it goes to the range shameful customer team. And then I have to keep asking my refund for 4 months and still ongoing that I have not received my refund!! Debbie Fromm Customer service received my email, without even reading it told me to contact the range partner!! I sent back telling her to read my email properly that it is their bloody partner who mention that they need to refund my money!! Then Adam from the Head Office Care Advisor says he sees my money is received their partner and I will get my refund in 3-5 days. I contact him again after 7 days and now 10 days from god's email and still no refund, in total 7 months and I am chasing everyday to get my refund!!! 😡😡😡 Is this a Company? And how come they are so large? B&M and other small shops, they are 1000 times better than this shameful / disgusting / totally disappointing company who really takes care of their customer!! I will not buy from The Range again and I definitely do not recommend them. Avoid at all costs. Never known a store with such a horrible lowest rating.”

The Range 1 star review on 16th July 2022

Helpful Report

Posted 2 years ago

“I have been trying to contact the range, multiple times been on hold for over an hour each time no answer I recently just bought air con for my grandma at her care home and put it on this morning and it was letting our smoke and a burning smell the nurses and my grandma was shocked and scared at the same time and this is my first time using you guys what is going on here this is so dangerous and I can’t get through to anyone here I need help..”

Helpful Report

Posted 2 years ago

“Appalling service. Ordered a glass wall mirror which arrived broken. I didn't even bother to remove the last layer of packaging as I could clearly hear the glass rattling around. I complained and asked for a refund and unbelievably they asked for a photograph/video which I refused on the basis that it would be a health and safety issue to remove the final packaging and have shards of loose glass all over the place. I am still waiting for a resolution to my complaint. Rest assured I won't be using them again”

Helpful Report

Posted 2 years ago

“Absolutely shocking service, wrong items delivered try sort it in store still not resolved. Top tip go somewhere else.”

Helpful Report

Posted 2 years ago

“Ordered Parasol (£250) which is supplied by one of your Partners. The Parasol tuned up in good time but a part was broken which made it unusable. I contacted your Customer Care Team (I say that Laughing) Should be Customer NOT Care Team. I explained the issue and they said it was nothing to do with them I have to contact their partner to complain and get a replacement or refund. I purchased from the Range so as far as I am concerned they should deal with it. But I contacted the Partner and it just went further down hill from their. The sent me the broken part and then I found most of the screws and bolts are missing. I have asked for a refund but they just don't get it. They asked me to take picture of the parasol and highlight Circle what is missing. Again I have said I want a refund and for them to arrange collection of the item I have. I find The Range to be a company that just doesn't care about their customers and they have a partner that is totally incompetent and the products they sell are of a low quality at a high price. I am waiting for a refund. I will not buy from The Range again and I definitely do not recommend them. Avoid at all costs. Never known a store with such a low rating.”

Helpful Report

Posted 2 years ago

“I’ve never known a company with such a bad score my problem is I’ve purchased a waterfall that they had on display when I went to the counter to pay for it they said there’s a delivery charge I said no it’s okay I’ll pick it up from the branch they said you still have to pay the delivery charge yeah it’s not displayed anywhere subject to a delivery charge after ringing Lbc on a Sunday night for their legal hour to get free advice I am told this is totally against the law and should give the store a chance to refund it and also get in touch with trading standards the branch are now saying because I knew about the charge at the point of sale at the till I’ve accepted it I was happy well I’m far from happy as whatever they have on display there they will always be a delivery charge spoke to the assistant manager called Harry who was just rude and abusive on the phone asked for the area managers name and he couldn’t give me that it’s now not so much the £10 delivery fee it’s the principal of everybody being conned is but as I say I can see why their ratings are so low”

The Range 1 star review on 12th July 2022

Helpful Report

Posted 2 years ago

“After a radiator cover I ordered was delivered to me badly damaged for the second time (the packaging was absolutely thrashed, all the contents were cracked & chipped), I arranged with The Range customer services for the item to be redelivered after I returned from a week holiday. When I returned I found out the item had been attempted to be delivered 3 times while I was away and returned to the supplier. I did not want to order the item again after multiple failed and damaged delivery attempts. I contacted customer services again and was told I could order this specific item to be delivered to a store, to try avoid receiving it damaged. When I attempted this on the website the option was not available. I called into a Range store in Coventry and asked in person if the item could be delivered to the store, explaining the difficulties I was having with deliveries to my home - I was told they would request this from the supplier and get back to me. I received no reply from the store, and when I contacted them the best they could do was give me a supplier name - which ceased business in 2012! The Range is without doubt THE WORST company I have ever had the misfortune of dealing with, and I would tell anyone I know to AVOID them like the plague!! I have wasted hours of time waiting for deliveries that never arrived, receiving damaged goods, complaining to The Range customer services, store staff, couriers and suppliers by email and on phone with absolutely no help to resolve glaring issues!!”

Helpful Report

Posted 2 years ago

The Range is rated 1.4 based on 2,131 reviews