UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,137 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never deliver whilst claiming they did. No effort to contact before returning to sender.”

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Posted 3 years ago

“why is there no option for zero stars. Completely ruined an important development in biomedical research and has no way of fixing any minor issue. If something goes wrong, which seems to happen a lot god help you. Never a call back, never any help..its always, just wait it will get fixed....well I can't wait its nearly a month...yes month. If you want stress in your life use UPS..if you want something delivered use some-one else, there are lots of options out there.”

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Posted 3 years ago

“WORST FREIGHT COMPANY EVER. I HOPE THIS COMPANY FAILS MISERABLY AND ENDS UP AS THE SAME FATE AS FAILED COMPANIES BEFORE IT. THE ABSOLUTE WORST!”

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Posted 3 years ago

“No customer service, no invoice provided,charged a lot more than they should”

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Posted 3 years ago

“Worst service ever. I took an entire day off work because my package needed to be signed for. All day the website said delivered by 7PM. I called at 5:30 and the lady swore it would be there by 7. NOTHING! Early the next morning I get an email that it will be delivered tomorrow (2 days late) and they expect me to take another day off to sit around all day, hoping that maybe they deliver it. The only way to make a change is to pay for it. THEY WANT TO CHARGE ME AFTER SCREWING UP MY DELIVERY? Never again will I use these worthless idiots.”

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Posted 3 years ago

“Simplemente no entregan los paquetes. Deben tener millones de paquetes guardados para meses y meses en miles de sitios por todo el mundo. Por teléfono no saben que esta pasando ni importan lo que esta pasando con los envíos. Encima, y lo que sí es ilegal en España, es que no hay forma directa de reclamar.”

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Posted 3 years ago

“bad customer service and management system. made the payment for custom and vat and their system does not recognize that the payment was made. Its very fustrating when you ned things on time.”

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Posted 3 years ago

“I ship 2 different packages and took the insurance to replace if broken. Both packages were broken. Filed a claim April 2020. Got a email saying that they approved the claim and was going to reimburse me. Here it is June 2021, a whole year later, nothing. I’ve went by the UPS store, called the store, called corporate office, everyone pulls up the claim, say they don’t understand why they haven’t sent my refund, they’ll look into it and still nothing. Very unprofessional, no need to get the insurance because if you file a claim, YOU WILL NOT BE REIMBURSED. 🤥”

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Posted 3 years ago

“Very rare gorilla statue smashed put in claim for repair cost over 500 pounds have heard nothing back I am know going to give you bad reviews were ever I can to stop people using your services look on trust pilot for full review”

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Posted 3 years ago

“La peggiore compagnia di spedizioni di sempre”

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Posted 3 years ago

“Lost my parcel!! Worst service Ever!!!! Lost my parcel nearly 2months ago !!! It was birthday present for my son !!! Case is opened over two months ago !!! No reply poor service !!! 1Z1X2A84DK96881520 Hate them!!!”

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Posted 3 years ago

“Not only was there mechanical failures on their end causing my parcel to delay by 4-5 days, I had to call them for 8min to change my setting to leave at the front desk. They said I had to pay extra to get a weekend deliver so when I missed the ‘one phone call’ the delivery guy made on Friday I had to wait for another 3 days on Monday for delivery. DHL is so much better. If DHL was a 10, UPS would be a negative 5.”

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Posted 3 years ago

“Unsatisfied that the fact the parcel was picked up and straight after went missing. UPS are one of the worst services I have ever used. first time experience, well, I have to say it has been appalling. Collected, lost, refund on the service does not cover what I have lost in the package!!!!!!! customer service 45 mins to get through to and then someone, I think in India cannot find the package, your claims form is that difficult and will not link me to the tracking number. Cheap service, cheap customer service, no one at UPS really gives a damn.”

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Posted 3 years ago

“ad the worst imaginable experience with one of the drivers from the Norwood, MA distribution center. I work long hours and am rarely home and had a package being delivered which required a signature, my girlfriend who lives with me and is a rent paying tenant at the same address was home and was expecting the package to arrive for me and was waiting for the driver. Our bell is broken but she noticed the driver outside and met him at the door, the package was in my name but she had the tracking number, knew my name and came out of the house that the package was addressed to and the driver refused to give her the package because the name on her ID did not match my name. She got me on the phone, as I was at work. I tried to speak to him to explain that she was my girlfriend, that I authorized the package be released to her and that if needed she could go get mail from our apartment with my name as proof. He still refused. He was rude, condescending, aggressive and belligerent with both me and my girlfriend and kept stating that it was against UPS policy to release the package to anyone other than the person who’s name is on the package and that I could go get the package at the distribution center in Norwood if I wanted it. Absolutely enraged and baffled at the complete lack of candor and professionalism, and respect of any kind from this man, my girlfriend stood in front of the truck because at this point this guy was holding my package hostage and essentially stealing my property. He called the police, who came and verified my info with using my social security number over the phone and STILL this miserable, rude, little man on a power trip over a package would not turn it over. He claims he spoke to a supervisor who instructed him not to turn over the package. I want to believe he was lying because if this really is UPS policy and how UPS wants to treat their customers, and he got verbal instruction from a superior to still hold my package hostage I will be mortified. The police stated they could not force him to turn over the package and the driver was allowed to leave, I did not get my package and my girlfriend was literally traumatized by the way this guy acted towards her. It takes a real little man and a real low type of person to intimidate and harass a woman because they’re so miserable with their life they have to make someone’s day miserable too. This guy has no business doing this job and I really hope another person doesn’t have to endure the same type of treatment by a UPS driver like this guy. This event occurred on 6/23/21, and the number on the front of the vehicle was 674429. Both my girlfriend and I really don’t ever want to do business of any kind with UPS after this and if at all possible in the future, I will choose any other option than UPS available for shipping and will advise my friends and family do the same.”

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Posted 3 years ago

“Delivery to spain from Uk! Spanish side don't seem to be able to use address! Jokers”

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Posted 3 years ago

“Horrific-spanish staff in Malaga lie just a joke of a service DONT USE. Safer sending in a hot air balloon and hoping for the best”

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Posted 3 years ago

“UPS MICKY MOUSE COMPANY RUN LIKE A MAFIA ORGANIZATION HOLDING PEOPLE PARCELS TO RANSOM CHARGING THEM EXORBITANT LOCAL DUTY TAX HANDLING & STORAGE FEES AND DELAYING THE PROCESS DUE TO BREXIT I am shocked and horrified and disgusted how unprofessional UPS have behaved. Their customer services is useless beyond stupidity. No one seems to know what is going on with parcels that are sent from the United Kingdom to Greece Europe and the exorbitant duty local taxes and handling fees and what people need to pay. They have failed to notify their customers and make them aware of the New Processes of Brexit and the European Union local duty tax and handling storage fees etc.. I am not a business and simply sending personal items to my parent as gifts as I have been doing for the last 20 years. The parcel was sent from the United Kingdom to Greece on the 25th of May 2021 through UPS. The items are gifts and have no commercial value nor will they be re-sold to the Greek market. They are for personal use. I have clearly Highlighted it in the Notes NO COMMERICAL VALUE. I sign a declaration with insurance of £200 for loss and damages. The parcel arrived in Greece on the 1st or the 2nd of June. On the 2nd of June my parents received a call from Brokerage team UPS of Greece Inc. They asked my parent if they had a broker to received parcel. My parent are in their mid-80s and they replied they do have a broker and that the items are personal gift items. The Broker replied she would get back to them and see what she could do. She never called back so I had to escalate the issue from the United Kingdom. They have been delaying the process in Greece. Since then I have been sent from pillar to post from one department to the other. On the 9th of June 2021 I received an email from the Brokerage team in Greece and they were demanding Customs duty Tax and handling and storage fees of 191.56 euros. That is approximately 86% percent of the value of the items. I disputed the amount of 191.56 euros with the UK Export ERN Administrator UPS GBS on the 9th of June. They advised me to issue an invoice for a small amount of 15 to 22 euros. But I did not understand why I had to issue an invoice for items that I am sending to my parents. They sent me a template to make up an invoice and detailing the item total 21.85 euros. This was submitted on Monday the 14th of June 2021. Today I received an email from UK Export ERN Administrator UPS GBS telling me that the Greek Customs have declined my invoice and that they are classing it as fraudulent. So now they are calling me a fraudster for doing what they ask me put on the invoice. UPS now are claiming that local custom duties are out of their control. It seems they have an answer to everything but not admitting liability or negligence and wrong doing. I have been sent from pillar to post from one department to the other. Most of the calls get transferred to India or Eastern Europe with operator that have poor English. On the 17th of June they transferred the call to a department that admitted that they are not sure why they are receiving these calls. The person I spoke to was fed up with the calls they cannot do nothing with to assist people. This is a complete shambles. I contacted UPS Greece brokerage today and the charges have gone up to 206.57 euros which equates to 100% duty cost on the personal gift items. Please note I put a value of £200 for the insurance purposes with no commercial value not for resale. The lady in Greece also said that the United Kingdom is now treated like a 3rd World Country. I was taken back by her comments. We are the 6th largest economy and now the European Union is treading the United Kingdom as a 3rd World Country due to Brexit shocking. Each day that goes by the daily charge is increasing. I asked them how much it would cost to return the parcel to the UK as I originally paid £28.39 Now they tell me it would cost over 200 euros to return the parcel. As I mentioned before UPS are holding people to ransom forcing people to either abandon their parcels or pay the exorbitant charges. Now they are accusing me of Tax avoidance this is now getting serious. So now I am a fraudster and a Tax dodger. I finally accepted to pay the exorbitant charges and I called UPS Greece Brokerage Department to pay the charges and the lady who I spoke to is avoiding my calls deliberately delaying the process again. There excuse is that they need to go through local customs clearance. Its 20 days now. I called her twice and was promised a call back by her colleague She never returned my calls. This whole experience has left me with a bitter after taste and disgusted filled with anxiety and anger and frustration. I have spent over 20 hours on calls and emails numerous days and still no outcome. Its been over 20 days now and no outcome. Called the UPs Uk number and they are now no picking up their calls. I urge people to stop using UPS and this company they have demonstrated complete arrogance and incompetence they simply do not care. Looking at the reviews it show you a clear indication they are falling apart as a company. I made the biggest mistake not checking out the reviews before I bought their services. My Advice to people please check before you send out stuff to the European Union”

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Posted 3 years ago

“can't deliver anything, I'm not sure what they do. can't find my parcel.”

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Posted 3 years ago

“Just walking in the door and the happy smile and welcome. This store 3468 on Ogletown Stanton Rd still has good customer service. I believe most businesses have pit customer service on the back burner…please bring it back. It needed. Thanks to the gentleman that greeted me. You made my day.”

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Posted 3 years ago

“Have used UPS twice in a month. Shipping both items was stressful and time consuming. The first occasion had customer services instructing me to drive an 80 mile round trip to the depot but upon arrival learned that it closed four years ago. The latest experience involved seventeen phone calls to customer services to resolve a glitch on the website resulting in missing documents. This is review is the tip of the iceberg and does not go in to detail about the incompetence and rudeness of the agents I have spoken to over the last two days.”

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Posted 3 years ago

UPS is rated 1.2 based on 2,137 reviews