Vision Express Reviews

Name: Vision Express
Rating: 3.07

3.1 Rating 595 Reviews

49 %

of reviewers recommend Vision Express

Company Reviews

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Metrics

3.1

Based on 595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a refreshing professional experience from Curtis who booked me for eye test to Halima the optometrist and Kisty who did final tests. They did not charge me for eye test being diabetic and advised I did not need to change my lenses. Last year I was corralled and forced to buy glasses by Boots and they still charged me test with proof of being diabetic. I have gone on Sunday and the experience was amazing. My wife has decided to go for an eye test with Vision Express after putting off the idea for a while. I rate them 10 out of 10 A.”

Helpful Report

Posted 5 years ago

“I had appt with Vision Express Tesco Lincoln within the last 6 weeks. I found the experience below par leaving much to be desired at all points of delivery. The optometrist seemed disinterested and the appointment was hurried. I was not given enough time between switching lenses to see which one gave optimum vision. I did ask if the lenses exchange could be repeated many times but the same speed ensued. It was as quick as this: "which one is better No. 1 or .. No. 2?" I was not given the time to concentrate on the lenses at all. I did receive a prescription. Because I lacked confidence in the prescription I made an appointment elsewhere in Lincoln to have my eyesight re-tested. There I was given the time to distinguish between lenses, asked about my health and medications, received insight into a medical condition and I received advice on how to maximise sight potential. The service delivered was comfortable, meaningful and customer orientated. I received the recommended lenses which are spot on.”

Helpful Report

Posted 5 years ago

“Truly awful. Unqualified untrained sales staff. No clue how to properly fit glasses. Very pushy, no interest in customer needs, just final price. Poor quality glasses the colour chipping off after 1 week, screw falls out repeatedly. Overpriced rubbish.”

Helpful Report

Posted 5 years ago

“Absolutely useless. Poor customer service, can’t action basic administrative task. Never pick up there phones. Do these people know the are eye DOCTORS, errors are serious. If you want professionalism, go to specsavers”

Helpful Report

Posted 5 years ago

“Vision Express in Lichfield has been my regular opticians for years. They have always been very friendly and proffessional, particularly the optometrist who has been there for about 19 years. I have just paid over £800 for my 2 pairs of existing glasses to be reglazed with varifocal lenses. I visited the store this week to collect both pairs and upon being seated at a desk was surprised to see literature advertising a half price offer on the very lenses that I was being fitted with that day. When I questioned this I was told that this was a new offer and could not be applied to me. I asked to speak with the manager but she was out. Whilst I appreciate that there needs to be a cut off date, I did feel that an adjustment might be made as I had not even taken the glasses off the premises and bearing in mind my longterm loyalty {and my husbands} at no little expense over the years. If they can afford to make this type of offer maybe they are charging us too much in the first place!!”

Helpful Report

Posted 5 years ago

“So little customer care. Over the last twelve months I have chased up my hospital referral and they never get back to me. They messed up my booking for my eye test. Left me waiting forever & I wasn’t seen. Now telling me that my second pair of lenses may not be able to be fitted in my existing glasses. Note this is after they were checked and paid for two weeks ago. Too many issues!”

Helpful Report

Posted 5 years ago

“Ordered two sets of glasses (Meadowhall Store): quoted 7 -10 days for collection. After 10 days called store - told not ready for collection. After 14 days called store - told not ready for collection. After 17 days called store - rudely told not ready for collection. Appalled by my treatment I asked to speak to the store Manager - told they were on holiday. Asked to speak to Manager's deputy - told not available. Asked to speak to anyone in charge - told no one was in charge. Asked for Vision Express customer service number. Told they didn't know it. I googled it and complained to Customer Service. Eventually told it would be three weeks before my glasses were ready. Complained to CEO about rude service. Won't be going to this firm again.”

Helpful Report

Posted 5 years ago

“Purchased two pairs of reading glasses from the Cleveleys store 20 months ago. I was informed due to the amount I was paying the eye test would be free. This did not stop them trying to charge me for same at the time of payment. I found the quality of the glasses very poor and have not lasted, this despite them only being used in the home for reading. I was hoping they would certainly last until bi-annual eye test. I took the second pair to the store yesterday as the frame had fractured and was informed it would cost me approximately £20.00 for repair and this may only be a temporary solution. First and last time I use Vision express.”

Helpful Report

Posted 5 years ago

“When took my broken par of glass sevice was very impressed with the preson how sevice if she look at my other pair as well she did sort out both pairs of glass i was happy with the service i got i will been using vison express again Many thanks Mr peter crooks”

Helpful Report

Posted 5 years ago

“I have returned to the Ruislip branch after my first visit 3 years ago and they did not fail to impress me again . They are knowledgeable, professional, friendly and welcoming. The service that they provide is second to none and l have been buying glasses for over 30 years. They provide a very customer focused service and they spend time with you to make sure that the glasses are the right ones for you. I also know that if there is a problem afterwards that you can return and they will resolve the issues. They have identified problems with my eyes and provided a GP letter to enable the issues to be addressed before they become serious. A very special mention for Michael - he is a excellent ambassador for the Vision Express organisation - nothing is too much for him and l know that with his experience that he has helped me make the right choices for me - a big thank you to Michael”

Helpful Report

Posted 5 years ago

“Top marks to vision express. Best eye test ever . And great service choosing my new glasses”

Helpful Report

Posted 5 years ago

“I first consulted in 1978/9. They have tracked my eyesight on an annual basis since then. It takes time to gain confidence in any medical condition but I am impressed as they monitor one of my fundamental faculties. Thank you Newcastle Vision Express. David Hudson”

Helpful Report

Posted 5 years ago

“I bought myself and my mrs sunglasses from Stratford Westfield spend over £300 and the sunglasses was not that great condition. They said they can order new one for me it will take 2-3 weeks and they order I got the text from VISIO EXPESS says my sunglasses is ready to collect I went to collect ( drive more then 40 miles) sunglasses was wrong I told them that I can’t comeback again just for sunglasses and they said they can post it for me. I will get by 1/7 but today is 19/7 never got nothing. Try to call the store never answer try customer service they said they will get back to me but till today I spoke customer service 8 times ( not same day) every time I call customer service tell me that they will gat back to me but still nothing not even my money. Feel like I got robbed from vision express I won’t ever go back to vision express at all I won’t even think them”

Helpful Report

Posted 5 years ago

“Vision Express Brent Cross used to be a good store hence why I gave it 1 stars. now I would give it nothing if I could. the staff now do not care about the customers. I walked into the store today. Stood in front of the 'Welcome Desk' had the staff ignore me for a good 10-15 minutes even though several members of staff had come to the desk. I was eventually served. I had previously bought a pair of ray-ban sunglasses from them. I asked to have new lenses places into the glasses and the current ones that I own are peeling and flaking. I asked the member of staff the cost of replacement lenses (the member of staff did not look at the screen) and was told instantly that the cost of the lenses were three times the cost of the glasses at full price on the Ray-Ban website. I also went to Ben Mirkin in Brent Cross and was told the replacement lenses including fitting would cost me £70 Clearly the staff no longer care about there customers. I will no longer recommend vision express.”

Helpful Report

Posted 5 years ago

“The lady hope me out in inveness inch store the lady was very nice very help fil also told me tge glasses was were not right so she took them back and send it back to them. The girls name is Amy how js very polite and also very help this is this is how i am talking about plz make sure she get told how good job she did on my vist please let her know plz thank you Mr Steven Macdonald”

Helpful Report

Posted 5 years ago

“Mr wafed that attended to me @ vision express Oxford street branch is seasoned,attentive and very knowledgeable. I’m very ,very satisfied. Warm regards,”

Helpful Report

Posted 5 years ago

“Vision express n tescos newtownabbey gets 5 stars frm me, their customer service is excellent, paul n the other staff n the shop is so helpfull n friendly n wud 100% recommend them 2 any1. 5*****”

Helpful Report

Posted 5 years ago

“An absolute well deserved 5 stars to the vision express in Silverburn, Glasgow. Lost my glasses (prescribed by another company) & after calling the store on a busy Saturday, they managed to do an eye test that afternoon. Even better I was able to collect my glasses after ONE HOUR! And the style was much nicer Han my previous pair!! Completely impressed with the service and the friendliness of the staff... can’t recommend the store highly enough.”

Helpful Report

Posted 5 years ago

“I paid over £100 for 2 pairs of glasses, 1 DVB and the other Calvin Clein Jeans from the Leicester Store in Tesco at the Beaumont Leys shopping center. My husband also paid for 2 pairs of glasses on the same day. We were told it would take around a week at the beginning of March 2019, we received the text on 25th March to tell us they were ready but by this time we were out of the country on holiday without any new glasses. When we did collect them they did not have the cases to go with the glasses and gave me Ralph Lauren cases instead. Does this now mean that some poor sucker will purchase Ralph Lauren glasses and have no cases? I complained to customer services who in all fairness took action and had the store correct the error. However, the store sent me 2 replacement cases without packaging and lens cleaners, one of the cases had 2 scratches on. The stores service is below par, when you pay for new in mint condition products you expect just that. Not only did they send me what looks like none new cases they put them in a carrier bag they give you when you get glasses in store and sellotaped it and put it in the post, how unprofessional. Appalling, vision express need to correct the actions and service of this particular store asap. It is giving them a bad name and as it is in a Tesco score it is reflecting on them also. I have contacted their customer services again today and will be posting the outcome on here too.”

Helpful Report

Posted 5 years ago

“i ordered my sons glasses 2 weeks ago and paid for them at the same time was told it takes up to 10 working days for them to come to store and they would phone me when they came in I told them its urgent as his glasses are completely broken beyond repair and he cannot see anything without them .I phoned the store on Friday 12 april was told they would be here today 17th april so just phoned them now to be told they haven't come in so they phoned labs who make there glasses to be told that the lenses wasn't any good and they knew this 3 days ago but didn't bother to let the store or anyone know so now they are saying another week if the next lenses are ok I thought VISION EXPRESS ment fast not waiting weeks once I receive these glasses my son urgently needs I will not use vision express again and will not recommend them to anyone I am due for my eyes testing and new glasses but will not be using vision express ever again when I spoke to store manager adam Blackburn he apologised but he could not give me the labs phone number so I could complain to them direct as I think its disgusting that the labs have not informed the store about this so maybe vision express need to sort there supplier out”

Helpful Report

Posted 5 years ago

Vision Express is rated 3.1 based on 595 reviews