Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,003 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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Vodafone 1 star review on 16th February 2024

Barbara Jackson

Vodafone 1 star review on 10th January 2023

George Priboi

Vodafone 1 star review on 27th December 2022

Kevin-Anthony O'Neill

Vodafone 1 star review on 21st October 2022

Vadym Shcherbakov

Anonymous

Anonymous // 01/01/2019

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“DO NOT USE THIS COMPANY!!! I have been with them for a few years, at the beginning they were ok, but in the last couple of years their customer service has just become atrocious. It is impossible to navigate through their telephone menu to get to the right person. You can be on hold for long periods of time before speaking to someone. The representatives are poorly trained and you get different answers from different people. I had a problem with my phone where I couldn't use the internet. I called about it several times over several months. They kept telling me to reset network settings and sent me a new sim card twice. Nothing helped. Then they decided that the problem was with the phone, but they refused to fix it for free as it was past the 1 year warranty you get with iPhones (even though I was on a 24 month contract). They also expected me to live without a phone for 7 days - unacceptable in this day and age. They did offer to give me £20 to buy a temporary phone - but you can't get a smart phone for that money. So in the end I decided to live with it until my contract ended, and then move to a different provider. I called them to find out what the process of leaving was and was told that one month before the end of my contract I can call and get a PAC code, and then give it to the new provider to transfer my number. They said all I would have to pay was my line rental for the last month of my contract (which is about £27). However, about a week after I changed provider, I received an invoice from Vodafone for about £140 - with no explanation about what it is apart from it saying "early termination fees". I tried to call them and spent over an hour being transferred from person to person, being sent back to the main menu and even being hung up on. When I finally reached someone who could supposedly help, they said they can't tell me anything until my last bill is generated in August. Not sure why they have sent me an invoice then if the bill hasn't even been generated yet? They are obviously trying to extort money from me now that I am no longer their customer. Can't wait to hear what their explanation is regarding this charge. Needless to say I will be disputing it. In short - worst service ever, AVOID AT ALL COSTS!!!”

Helpful Report

Posted 9 years ago

“I cant go in into much detail or ill be here all day. iv been with Vodafone 12 years.my last contract was taken out in 2012 in 2015 they started charging me an extra £2.96 a month because I don't pay by dd.(I never have) I'm in the long process of trying to get a refund. I only noticed by chance this charge as I don't get a itemised bill. as far as I'm concerned a company cant charge you more without first letting you know. the last two idiots iv spoken to have been hopeless. iv got a supervisor calling me Monday but iv heard this one before. Its not the money that bothers me its only about £20.00 its the point of the matter. Vodafone years ago had great customer service now its non existent.”

Helpful Report

Posted 9 years ago

“Only been with them 4 months worst company ever , late payment charge for every month even though I have emails from them to say direct debit was set up and told categorically that I could not speak to a manger . To cap it all was told it would take seven days for my service to be re instated can't wait for my contract to end will be going back to EE”

Helpful Report

Posted 9 years ago

“Abysmal service on "customer service" line. Clueless about ongoing problem. Sent me to store twice. Forgot to order replacement handset. I have spend hour after hour waiting, talking repeatedly. Two weeks on. Still no working replacement phone. DON'T INSURE with this lot and don't get a phone with them.”

Helpful Report

Posted 9 years ago

“Lies and incompetence are the only two words I can associate with them. Their customer services are non existant. Calls, emails, web chats, all as dreadful as each other.”

Helpful Report

Posted 9 years ago

“Very Very bad service DON'T GO TO VODAPHONE”

Helpful Report

Posted 9 years ago

“Dear Vodafone, I was in Vodafone's Watford store yesterday and their employees have the worst customer service. I visited the store to hand in my phone for repair. It was covered by insurance, and the claim was reported and logged the day before. The insurance department said to go to the Vodafone store to hand in the phone for repair, which I thought would be a simple task, how wrong I was: 1. We waited 30 mins before we were served 2. Once I was seated the sales representative was rude and unhelpful 3. They could not find my account on the system 4. The account was only found after I suggested looking up my address 5. They took my phone and wiped it clean of data. 6. They then contacted the insurance department, but they were informed they couldn’t find our details on the system 7. We were then informed that they could not assist us and we would have to come back in a few days time. 8. On asking whether the problems we faced could be documented, they said they could not be documented 9. I then requested to see the manager 10. The manager said that the problems we faced could not be documented on the system 11. I requested that they document them by writing down the issue, so I had confirmation and evidence of what had happened, they said they could not. 12. I then asked for the manager’s name, they said they could not tell me their name. Key issues 1. 4 hours wasted coming into the Watford Vodafone store 2. Rude and unhelpful staff 3. Issue not resolved 4. Issue could not be documented 5. Manager could not tell me their full name Bad customer experience. At this point I would not recommend using Vodafone to anyone! Please contact me to resolve!”

Helpful Report

Posted 9 years ago

“What a joke of a company!! Was told I could get an early upgrade instore by the online chat team.. they lied because I went to my local store that weekend and told no, it has to be done over the Phone. So I called the same day and placed an order for up grade and was told it would be with me 2 days later.. it's now 10 days later and still no phone!! Every single time I've called (around about 9) I'm told the order will be 'pushed through' and delivered to me within 2 working days.. the online chat team told me whilst I was online that they had called the couriers and that they would definitely be delivering my phone that day.. I called the couriers a few minutes later and, what a surprise! They hadn't called because there was no order for me on the couriers records.. hilarious! I still have no phone and I'm about to start paying for it as of tomorrow when Vodafone take money for the new tariff out of my account.. theft perhaps?.. the saga continues..”

Helpful Report

Posted 9 years ago

“Stay away from Vodafone at all costs. If Vodafone is the only provider in your area, consider tossing your phone in the bin and getting back in touch with nature. Take up gardening, get a dog, go on long walks and live a life that's bright and free in the absence of this cancerous, lying, band of thieves. I have lived in the UK for 5 years now and signed up with Vodafone when I arrived. Service was always crappy but relatively devoid of nightmares until I wanted to cancel one of my mobile phone lines. It SEEMED like a simple procedure and I was informed that it was complied with on the spot. It was not. Time passed before I noticed my automatic billing had continued to pay to keep a second line open that I had not used. I brought this to Vodafone's attention and they claimed they had no record of me ever calling and that it was some figment of my imagination. There was nothing they could do... No refund just empty apologies. This was the second of several times. GUESS WHAT?! The line is STILL open. Every time they claim that I never asked them to close it and there's nothing they can do. Every time they tell me it's taken care of. Every time they tell me some new lie. Most recently they claim that it's IMPOSSIBLE to cancel anything by phone and that I have to go to the local office in person or write a letter. So who have I been talking to on the phone all this time? I would honestly sue them if it wouldn't cost me more time and money than these filthy lying, liars have already cost me.”

Helpful Report

Posted 9 years ago

“I contacted the Vodafone customer service department today to ask for a PAC code as I believed my contract was due to end today and I want to move over to EE. The man I spoke to immediately had a bad attitude and seemed to take it as a personal insult that I wanted to leave. I explained that I found the network coverage with EE a lot better on my partner's phone and could get a good deal with them. He accused me of lying that the network coverage was poor at times because my average data usage is 384mb of 500mb per month and sarcastically said "well it must be working if you use that much!!!" I again explained that sometimes it worked and sometimes it was absolutely rubbish and said I'M the one using the phone so I know the experience I've had! To which he replied .. "So you must be quite a high Internet user then!!!" I simply replied "yes" and he just went "hmmm" in a sarcastic, patronising tone. I do use my phone internet when I'm out and about, that's what it is there for and I shouldn't have to justify that to some stuck up, rude, disrespectful idiot on the phone. I have been a customer with them for atleast 8-9 years and can't wait to leave. He was ecstatic to tell me that my contract doesn't end until September. I asked why it says 24th June on my online account? And he said because we allow you to upgrade 75 days before your contract is due to expire and underneath the upgrade date is my contract end date..I checked again..and no it isn't!! It doesn't explain these things anywhere. The FAQ section is rubbish and doesn't cover enough topics/questions. I ended up hanging up on him in anger and went on the live chat to make a complaint. I knew their customer service was meant to be rubbish but I didn't expect to be treated like a criminal for wanting to leave them. Absolute joke of a company. I would NEVER use them again and encourage others to avoid them like the plague.”

Helpful Report

Posted 9 years ago

“Pile of pants continues as I get my PAK codes - Vodafone is a Joke!!! Only been with Vodafone for a week - not able to access or set up my on-line account as the wrong email was the 'Username' also they have two databases (one being C-Board/See-Board) and one wouldn't show my number while the other wouldn't show my account details. After speaking to the call-centre opps (four times) and two on-line 'Live' chats, still a problem and not able to set up or log in. Ask for PAK codes to move to EE. Phoned customer service for PAK codes, told have to go to the store to get them. At the store told have to phone customer service. ???? So, got the store to phone Vodafone customer service. One assistant couldn't handle Vodafone's own menu system, so gave up - got your store assistant manager to take over, he also had problems with Vodafone own call centre. in the end he spoken to 5 operators, and spent 45 mins on the phone. I was there for an hour to get PAK codes. It seems to be a problem that vodafone has two databases, and from reviewers who say they have been charged twice, the two databases could be why. Vodafone just have not got a system in place, and you will suffer if you go with them...”

Helpful Report

Posted 9 years ago

“Vodafone UK, stop being total pants: get a 'contact us' system in place that works - an email would be good, this 'live chat' is b0ll0cks - talking to someone in India who doesn't know how to fix the on-line issue.... you have a FAQ section which isn't detailed nor cover a lot of real issues. Close the call centre in India, pay for some staff in the UK and spend the rest on a better on-line facilities for your customers. No point in spending a lot of money on your revamp stores with your after care service is PANTS.... 6 days & 4 calls to 191 since new contracts and still don't have on-line account or an answer to why the login details don't work.”

Helpful Report

Posted 9 years ago

“Useless company - just stole almost £100 from me under threat that they will continue to charge if I don't for a contract that I terminated (after over 2 years) in March 2015. They are a disgrace. Looking for loopholes. Incompetent unhelpful staff. Avoid this company - go to O2 - they are much better despite the annoying cat.”

Helpful Report

Posted 9 years ago

“I signed up to a contract with Vodafone at £38 a month! I'm paying near the £50 mark a month with no explanation as to why when I phone up! They're stealing money from me basically for no reason at all! Cannot wait until my contract ends! Would NOT recommend!”

Helpful Report

Posted 9 years ago

“Terrible service, nobody don not know how to their job, absolutely useless. Worst service I ever ,ever had in my life.”

Helpful Report

Posted 9 years ago

“Very poor customer service. I upgraded my phone last week and shortly after lost service for 2 days. I've been repeadelty ringing Vodafone to get my prepaid envelope to return my handset and cancel my contract but it's been a week and I still haven't been able to return it. I've sent a message to the CEO and all I've had so far is that someone will contact me. Can't wait to leave Vodafone.”

Helpful Report

Posted 9 years ago

“The worst company I have ever dealt with. I cannot face writing it all here as I would be up all night. Just avoid them, please avoid dealing with them for the sake of your sanity.”

Helpful Report

Posted 9 years ago

“I have been with Vodafone 18 years and have 2 contracts. Over the years I have had a few problems but eventually got them sorted. That was until recently. I am so sick of them that I eventually i put in a complaint. That was 3 weeks ago. I have not heard anything back from them, so now its time to talk to ofcom.”

Helpful Report

Posted 9 years ago

“I cannot wait for my contract to expired.. and I am so tempted to pay for an early termination fee only to get rid of Vodafone. Very expensive provider with the worst customer service: every time I contact them via email, chat, phone on in the shop they pass each other the ball , they give wrong information, they accuse each other and they don't care about the customer. It didn't happen only ones, but every time I contact them. Never Again! Please be careful before committing for 24 months with them.. it's a nightmare!”

Helpful Report

Posted 9 years ago

“Extremly Poor service. Second time it the store- waiting ages to be served, one member of staff!!! Same issue the previous time. Very enjoying... Please sort this out!”

Helpful Report

Posted 9 years ago

Vodafone is rated 1.2 based on 2,003 reviews