Login
Start Free Trial Are you a business?? Click Here

Argos Reviews

2.7 Rating 4,004 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,004 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Argos Reviews
Visit Website

Email:

info@argos.co.uk

Write Your review

Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
Argos 5 star review on 28th October 2024
MERVIN KRUEGER
Argos 1 star review on 26th October 2024
Simon
Argos 1 star review on 26th October 2024
Simon
Argos 1 star review on 3rd January 2024
Anonymous
105
Anonymous
Anonymous  // 01/01/2019
Really unhelpful, went to look at jewellery told that we couldn’t go into the store to view before buying despite them having a jewellery section, who in their right mind would buy jewellery before looking? Askew Avenue, Peterborough.
Helpful Report
Posted 4 years ago
There is just no way to contact them when something goes wrong. Last week tried to order some products and their website said there was a problem and try again. What they don’t tell you is every time you try again your monies get put into a pending payment for 5 days from your bank. They are well aware of this issue with their App as there is an automated message when you “TRY” to call them. This time, paid for a delivery slot and 8 hrs later no delivery, no explanation, no way of making contact. Read the tweets on their twitter page before ordering.
Helpful Report
Posted 4 years ago
Just recived a tv, the screen is cracked. No one pick up the phone, no emails, no chat life available. Poor communication!
Argos 1 star review on 4th July 2020
Helpful Report
Posted 4 years ago
Absolutely disgusting company! Only cares about money and interest! No regard for their customers or their families during this pandemic! Rude and abrupt staff, incompetent, greedy with no clue about customer service! AVOID!
Helpful Report
Posted 4 years ago
If I could make it zero I would. I ordered a bed for my granddaughter who I have not seen for 4 months. It was supposed to be delivered today Friday 3 July between 7 and 9 am. No updates until nearly 1045 when it was running late. Half an hour later a message to say no delivery today. Tried live chat a 30 min wait, telephoned, eventually answered. I did become annoyed as the message I received told me I could rebook but customer services say I have to wait 24 hrs for them to contact me. I wish I hadn’t looked on Facebook as I have never seen so many unsatisfied customers with similar problems. I am so sick of hearing, we are busy and the best van broken down or lack of resources force cancellation. Argos you are still taking orders for delivery and taking our money. Not good enough, shameful in fact.
Helpful Report
Posted 4 years ago
I bought a laptop from Argos which has been faulty since the day I got it. I tried to get in touch with Argos but they make it extremely difficult. There is no answer on their phones, ever. It always just hangs up. The only option to chat is through Facebook Messenger. It took 4 days for someone to respond to my enquiry and they left halfway through the conversation. That was a week ago. Someone else has just responded now to tell me to take it up with the manufacturer. I have told them 3 times now I've spoken to the manufacturer already who said this is a problem for Argos and I could only be refunded through them. The customer service Argos gives (or lack thereof!) is absolutely appalling. I don't know any other big company that is as bad as this. I was trying to support them over Amazon during these times as I know the British high street is struggling but in future I'll stick to Amazon - much more reliable and can actually deal with a problem!
Helpful Report
Posted 4 years ago
Placed a order 7 days ago got a email very quickly saying my order was being processed and I would hear within two days about delivery up to now I have heard nothing when I check the order it says sit tight. Am fed up of trying to get on the chat line I have even phoned customer services on to be told go to the chat line even tryed to put a complaint in again only to be told you to the chat line. The whole thing is a joke.
Helpful Report
Posted 4 years ago
I bought a build up shed in April 2020 I have been trying to get it picked up by service ever since not got through to anyone,it is now June 29th still no wiser.please help.
Helpful Report
Posted 4 years ago
Back in March I placed an order for a printer and it arrived on the day it was due. From the start the printer has been nothing but trouble with terrible quality streaky, patchy and washed out prints. Then after a handful of unusable prints it says "Low on ink" so i just presumed it must be faulty as my Sister has the exact same printer and says how brilliant it is. I have VERY bad anxiety so i never use the phone and always prefer to email. There is NO contact email address on the Argos website which seems ludicrous to me in this day and age. But with some searching i managed to find an email address so i contact them there. I get a reply saying before they can look into my order they need me to confirm my full address to which i reply straight away. Then exactly 30 days later they finally reply and tell me to get in touch with the manufacturer of the printer. I find it convenient that they reply exactly 30 days later so that i fall outside of their 30 day return window. As i say i have VERY bad anxiety and never use the phone so to have to contact another company is just too much for me. I haven't even left my house for 20 years so that gives you an idea of how serious my "Issues" are. So i am now stuck with a printer that does not function properly. The printer was packed up into the original packaging and put in our spare room shortly after it arrived as it is not fit for purpose. I have since emailed Argos countless times and have not had one reply. And looking at all their other reviews it seems i am not the only person to have been ripped off by them. It's bad enough for people who don't have any issues to lose their money but for people with Mental Health issues like myself it makes things So much harder! It seems Argos do not care about that as long as they have your money they do not give a damn about what happens to your item. How can a HUGE company like Argos be allowed to send customers faulty products and then simply do nothing about it when the customer informs them??? I know that it is a very difficult time that we are all living in right now but i placed my order back in March. If Argos could arrange a collection i do not mind at all. All i want it my money back. And obviously i will NEVER be shopping with Argos ever again. They could take a tip from Amazon as their returns process is simple and hassle free.
Helpful Report
Posted 4 years ago
I bought a hoover fridge freezer from you in November since March has been broken and I have been trying to contact you almost every other day ,I understand that the current situationHas been difficult but it is beyond a joke when you wait over an hour and 45 minutes on hold, it is essential item that I need fixing
Helpful Report
Posted 4 years ago
Unacceptable service. 22.06.2020 ordered kettle to be delivered, 2.00-6.00pm 23.06.20. Order did not arrive. Contacted chat line, after standard 30 minute wait, presumably intended to put off contact, told sorry, delivery would take place 25.06.2020, 2.00-6.00pm. both deliveries were confirmed by email. Order did not arrive. Once again, contacted chat line after 30 minute wait, only to be told the order had been cancelled and my money refunded. I asked why this had happened, and was told "We make every effort to deliver goods within the estimated timescales, however, delays and cancellations are occasionally inevitable due to unforeseen circumstances" (This is a quote from the transcript of the chat line conversation) So, I have waited in for eight hours to receive my goods, spent an hour waiting to contact the chat line (which appears the only way to contact Argos) and received no notification that the order had been cancelled. I checked stock availability for the kettle ordered, there was a model in the Herne Bay Sainsbury's outlet, there was no effort made to mention this or help me obtain the order. I notice that, for this item, the option to deliver to my postcode, CT146QB, has been withdrawn. I assume that Argos are having trouble meeting commitments and are withdrawing delivery to what they consider less profitable areas.
Helpful Report
Posted 4 years ago
Argos tried delivering my £300 item to a different person. They pulled up in the van, didn’t leave the van, and didn’t attempt delivery. The van drove off after 1 minute. after trying to chase my item for HOURS with them, I got told they had rang somebody else’s phone number to deliver it to them. A. Please don’t deliver my item to a random number, this is a data protection breach. Imagine if the phone number had said “oh we wrote the wrong address, please deliver to x instead - I have no doubt in my mind this would have occurred B. If delivering an item, idk, how about getting out the van and knocking on my door????? Generally the easiest way to deliver an item. The Argos delivery tracker didn’t work. My item didn’t turn up within the required time frame and I was never contacted. I had to sit on hours of hold for their call centre to rearrange my own delivery as they never attempted to contact me. Their twitter page is erratic and they seem to openly cherrypick easy queries so it’s not effective to contact them on there either. I am a key worker and had to take a day off work the following day to retrieve my item, when, I did specifically ask for delivery the day prior because that was my day off. When I submitted a complaint the team didn’t at all care, told me it wasn’t a data protection breach (I work really closely with data protection in my job so I know what is and what isn’t) and basically told me sorry not sorry I am moving house and was planning to buy my furniture from Argos. Looks like I’ll find somewhere else because I don’t want my fridge going to the man down the road. I’ll find a business who actually respects their customers enough to actually apologise when they mess up. Argos; you still have time to rectify my issue DCL-0520-2007 and then I’d happily take my review down and chalk this issue down to a few members of staff that need customer service training
Helpful Report
Posted 4 years ago
Argos tried delivering my £300 item to a different person. They pulled up in the van, didn’t leave the van, and didn’t attempt delivery. The van drove off after 1 minute. after trying to chase my item for HOURS with them, I got told they had rang somebody else’s phone number to deliver it to them. A. Please don’t deliver my item to a random number, this is a data protection breach. Imagine if the phone number had said “oh we wrote the wrong address, please deliver to x instead - I have no doubt in my mind this would have occurred B. If delivering an item, idk, how about getting out the van and knocking on my door????? Generally the easiest way to deliver an item. The Argos delivery tracker didn’t work. My item didn’t turn up within the required time frame and I was never contacted. I had to sit on hours of hold for their call centre to rearrange my own delivery as they never attempted to contact me. Their twitter page is erratic and they seem to openly cherrypick easy queries so it’s not effective to contact them on there either. I am a key worker and had to take a day off work the following day to retrieve my item, when, I did specifically ask for delivery the day prior because that was my day off. When I submitted a complaint the team didn’t at all care, told me it wasn’t a data protection breach (I work really closely with data protection in my job so I know what is and what isn’t) and basically told me sorry not sorry I am moving house and was planning to buy my furniture from Argos. Looks like I’ll find somewhere else because I don’t want my fridge going to the man down the road. I’ll find a business who actually respects their customers enough to actually apologise when they mess up. Argos; you still have time to rectify my issue DCL-0520-2007 and then I’d happily take my review down and chalk this issue down to a few members of staff that need customer service training
Helpful Report
Posted 4 years ago
Could not get through the chat despite of waiting, continuous confirmation about 30 minute wait, the time never went down!!
Helpful Report
Posted 4 years ago
Ordered on-line for collection the next day from Argos collection point inside Sainsbury's. The email said, collect after 4pm. I phoned before setting out and were told no-delivery. Went to pickup on Monday only to be told no delivery was made on Sunday; or Monday. and now the phone is not answered. Online chat waiting time is forever. I am glad I paid by Paypal. I will get a full refund??
Helpful Report
Posted 4 years ago
The worse aftercare and returns policies ever. This company has caused me nothing but stress after trying to return an item I got in lockdown that was faulty when it was delivered. I tried to return an item for a refund following the instructions on their website and was refused. They also refused to have the phone repaired suggesting I do have to organise and get the repair sorted myself. Absolutely shocking. After trying to explain that is not how returns work the jobsworth manager decided they knew best and I was wrong. They called the police to remove me from the area stating I had been abusive. Argos is a complete disgrace and I will never visit any of their shops or partners again.
Helpful Report
Posted 4 years ago
2x beds ordered for delivery on 12th June.....old thrown out on the 19th June 2020. Delivery was not done until 19th June 2020 with no contact. Tried calling, web chat etc with no luck. Beds being assembled and the base is broken! Tried contacting to organise replacement, and guess what! Lies lies lies and more lies. I’ve spent nearly 4 hours just today trying to sort this out while being disconnected or receiving empty promises before being disconnected. Will never use Argos again 😡 cannot use current situation as an excuse as they should not be operating if they cannot deal with customers who have spent hard earned money with them.
Helpful Report
Posted 4 years ago
Very bad service ordered a toaster on the 12th April had money on the 14th no toaster arrived even though next day delivery no contact from them managed to get through on the 17th June reodered then got money back for next day delivery but guess what no toaster arrived and wait up as agreed late delivery phoned them to be told out of stock but could have a different colour with 10 pounds off bloody joke very poor service I will not be using them again
Helpful Report
Posted 4 years ago
Worst ever tried like 3 times to order a bookcase and kept getting an error message had to call up my bank and get a charge back!Then I finally ordered the bookcase was given a 7-11 delivery slot at 8pm I received a message to say unable to deliver and I need to go online and reschedule another day! so horrible then I was on the phone for 1hr waiting to speak to someone had to just hang up.I tried to reschedule and it keeps saying I can’t.Please people go to Amazon Argos is horrible.
Helpful Report
Posted 4 years ago
Waiting 2 months for a child's slide, only to be told 2 days after it was due to arrive that it was out of stock. It is now 2 weeks later and they have not given us any update regarding our order. I've tried to phone but they keep cutting me off to say that they can't help and to try online chat. I've tried online chat about 15 times and when it does send me through to the queue, it says I have to wait 30 min which it is still saying over an hour later before it crashes and I have to start again. It says to check my account but my account status says that my delivery date is the original date from 2 weeks ago. Feeling frustrated indeed.
Helpful Report
Posted 4 years ago
Argos is rated 2.7 based on 4,004 reviews