Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,647 Reviews

4 %

of reviewers recommend Sofology

1.2

Based on 1,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought two leather sofas from Sofology in July 2017. I noticed a couple of months ago that small pieces were flaking off on one sofa. I contacted them and they said they would send a technician to look at it. By the time he came just over two weeks later large area were peeling. It looked like it had been sprayed and was peeling off. The technician asked how we cleaned it and we advised with their kit. Then got s dry piece of soft cloth and rubbed the settee for 5 seconds. He then took another and asked me to dampen it. He then rubbed this for 5 seconds. He then left. I git a call 2 days later to say they had the report and it was wear and tear. The so called rub test proved this as no colour came off in 5 seconds. I was furious. I asked about the guarantee to be told that it only covered the structure. When I pointed out what the guarantee actually said about the leather having a two year guarantee I git no reply. I put everything in writing to them and have not had a response. I intendctsking the matter further but it won’t be with the so called independent furniture ombudsman that is for sure as reading their responses to others they are worse than useless.”

Helpful Report

Posted 6 years ago

“Haven't had our 3 seater recliner sofa for 2 months yet and it's sagging so badly. Sofology sent an engineer to examine the sofa, he said there are no defects. So we are stuck with a sofa that is very poorly built unlike the one in store that we tested. The sofa is much worse now than when we first complained about it. The back aches are getting worst, and Since sofology says we are stuck with the sofa because we picked it out and the engineer said nothing is wrong, we are now out shopping for another sofa and getting rid the new so called state of the art product we are still paying for. And customer service was so rude! It was unbelievable! We asked for her name and she said it's Julie, she could be lying as it seems they are all liars. Now the sleepology mattress was a disaster we asked to return it as it's an horrible mattress, slept on it 2 nights and the 2nd morning I couldn't stand upright, my back was in pain. Had to contact them 3 times for the protective bags they should send for us to return it, still waiting. There must be something that can be done, because it's just isn't right to be throwing out a 1 month and 1 week old sofa instead of them just exchanging the 3 seater sofa for the 2 seater like we requested. Still can't get over how rude Julie was! I was excited to shop with sofology, but it turned out to be a nightmare. I didn't take the bad reviews here seriously and gave conology our money. Do not shop with conology! Would give 0 stars if I could.”

Helpful Report

Posted 6 years ago

“On delivery there was small mark at back of Setee which has got bigger now the same mark has appeared on front of one of the chairs it's only 3 months old so you don't expect this to happen I was told by the delivery guy the mark would fade and it's just got worse after 1 months of trying to contact sofology iv finally had someone come to my home today to assess the damage and was going to use a solution which was in a spray bottle to try and cover the mark and I refuse point blank I will never recommend this company to anyone I'm disgusted with them I am not giving up I will keep on to them till I either have a full refund or a new Setee no copremise!!!”

Helpful Report

Posted 6 years ago

“well im at the end of my tether with… well im at the end of my tether with sofology where do i start, all they do is lie and lie and make excuses or ignore u i bought a leather 2 and 3 seater recliner off them 3 years ago and from the day it arrived the problems started, the electrics in 1 seat of the 3 seater didnt work and 2 seater was out of alignment, they put in a new motor a mth later, but refused to accept any probs with 2 seater, 2 mths later staples came out and they sorted it, it went on and on with small probs, seat sagging also and was told i had to sit on a different seat every day and my fault using this seat more, then 2 holes appeared,. after years of complaining and arguing with them they sent homeserve out, who admitted the 2 seater was out of alignment and sagging shouldnt have happened, 1 hole was due to bad leather quality in that area, the leather was starting to crack and come away, i had paid for the best leather also. i thought great at last it would be sorted. i got an email from them saying technician had said no faults on my suite case closed. i rang homeserve and they told me they werent allowed to give me any full details ,but they had informed sofology there were concerns with my suite, so more lies from sofology. they still wouldnt do anything, i went to ombudsman , who wrote to them and soon after they offered me a credit note for £1600 , the suite was £2500, they wouldnt budge on that, i was going on holiday for a mth so stupidly decided to accept as they had only given me a month to accept it and ombudsman were taking too long to reply suite number 2 arrives i ordered a material one so i wouldnt have leather issues with 3 seater recliner and big chair with recliners end of sept it arrived and straight away i wasnt happy , theres crinkles in some areas not in others it looks really odd, the back of 1 side of sofa is loose. i wanted it sent straight back but drivers assured me its just settling creases and will go in 1/2 weeks. the delivery guys took a chunk of wood out of top of my door frame, scratched some of my plaster and scratched 1 of my picture frames, i didnt notice til they left. the creases didnt go so they sent a technician out about a mth ago, he couldnt get creases out of 1 arm on chair and said need a new arm or chair, he had to re stuff some areas, he managed to fix sofa as delivery men hadnt connected it properly, he cut is finger and dripped blood on my new sofa but managed to clean it off, but ive got a big gap between the seats and they are not level in height and depth and now seat starting to sink . im so annoyed with this company ive been on to them none stop for 7 weeks , they dont answer emails, dont answer calls unless you wait ages. they all tell you different things, was offered £65 to get all damages repaired no chance of that being enough. i was told to get a quote for the 2 frames 1 he damaged and 1 that matches and is next to other so cant have odd frames, they were 95 and 85 due to 1 a bit smaller, they are now back tracking and saying i shouldnt have been told that and due to me not telling them day this happened they are only going to give me £65. i had just lost my dad a few weeks before suite arrived and i was goin on holiday a few days after which they new about i had other things on my mind than to email them but i tried to ring them a few times but couldnt get through i knew their technician was coming in 2 weeks so thought i could speak to him about it and he took photos too. they are now saying the technician said theres nothing wrong with my suite , what a lie cos he told me there was. ive got another technician coming in 2 weeks from homeserve to have a look at the suite but not damage to my house. ive written another complaint, i think im going to have to go down ombudsman route again, their customer care is absolutely shocking and appalling. ive now been batttling with them 3 1/2 years and its been a dreadful experience, AVOID this company”

Helpful Report

Posted 6 years ago

“"I receive sofa from sofolagy with damage! The people who deliver they take not and said we will pass it to sofology they need replaced it on deliver not After I call them in same day Ongoing complaint! I emailed Sofology about faults on sofas, mis-selling of the 5 year insurance and the disgraceful telephone call to the store where their engineer mocked me - Just had a visit from a Sofology Engineer not independent ! His report said that there is no defect - no surprise there then! Customer services say sorry, but tough! (I am paraphrasing obviously) Disgraceful and diabolical lack of common sense let alone any kind of customer service. Now the only recourse is to go to the furniture ombudsman - which #Sofology pay to be members!!! In my humble opinion, Sofology are selling either poor quality or fake leather as it is peeling. Engineer implied "something has been spilled on it" except the only chemical that has been used on it is the cleaner they sold me! The peeling is on every piece of furniture...a heck of a spill! The foam in the seats is failing too! Disgrace - buyers be very wary of this company! Don’t buy from sofology”

Helpful Report

Posted 6 years ago

“If I could give 0 out of 5 I would - 1 is too good for Sofology! I am utterly disgusted with the service we received after having purchased a Newbuck leather sofa through the Milton Keynes branch of Sofology. Customer Service/after-sale has been nothing short of diabolical. They never called us back when they promised they would. Us always chasing them.. emails, phone calls... oh I could go on and on... our furniture has cost £3.5K. They don't seem to care. I am so so disappointed with this product. Leather peeling away from the sofa is not natural tick marks!!! That is what they are trying to tell us!! Don't insult my intelligence please. It is an absolute joke. And then they have the cheek to shout at my husband down the phone... as if it is his fault!!!! Words can't express how sorry I am to have ever stepped into their shop. Buyers, beware. NEVER AGAIN! Complaint ongoing but if this is not resolved I will be putting this out on all platforms I have access to, to ensure the public are aware of their shoddy service.”

Helpful Report

Posted 6 years ago

“Ongoing complaint! I emailed Sofology about faults on chairs and sofas, mis-selling of the 5 year insurance and the disgraceful telephone call to the store where their engineer Alan mocked me - Just had a visit from a Sofology Engineer...yep even although I asked for him not to be sent...Alan duly arrived! His report said that there is no defect - no surprise there then! Customer services say sorry, but tough! (I am paraphrasing obviously) Disgraceful and diabolical lack of common sense let alone any kind of customer service. Now the only recourse is to go to the furniture ombudsman - which #Sofology pay to be members!!! In my humble opinion, Sofology are selling either poor quality or fake leather as it is peeling. Engineer implied "something has been spilled on it" except the only chemical that has been used on it is the cleaner they sold me! The peeling is on every piece of furniture...a heck of a spill! The foam in the seats is failing too! Disgrace - buyers be very wary of this company!”

Helpful Report

Posted 6 years ago

“We bought a Fellini suite a month ago. The quality is shocking. And like other reviews they ask you to review before you receive you suite, which is basically asking you about your experience in the store. Like many of the reviews on this site my experience is replicated. The cushions go flat after sitting on them for a few hours to become uncomfortable . I decided after reading other reviews that I could not be bothered dealing with this company which do not let you speak to them by phone, only by email. I had the chairs recovered by an upholsterer , £180 per chair. He was reluctant to do the job as he said I should not accept the suite. But life's to short , He did a brilliant job. He said the foam Sofology used was of the lowest quality.”

Helpful Report

Posted 6 years ago

“Ordered two Barrington settees that according to the salesperson and the website dismantled for delivery..delivery day dawned and the delivery people who according to Sofology are trained, said the settees do not dismantle. While I was in a web chat with customer services they unwrapped the settee in the street turned it over and cut the fabric away underneath. In the end the settees were returned to the depot. I then had an email saying they had been broken down at the depot. I asked how that had been done but had no reply. To cut a very long story short the latest is that they want to re deliver the settees including the now damaged one. I sent a short term right to refuse letter and have been told that the contract says I cannot end the contract under any circumstances. So Sofology even believe they are above the law. They don’t seem to understand that they broke their contract when the trained delivery person said it couldn’t be broken down and damaged it. I think a call to trading standards and watchdog is next. How do they get away with it? If it wasn’t so bad it would be a joke.”

Helpful Report

Posted 6 years ago

“What an absolute sham of a company. Received a text on the 22nd October to say our sofa was nearly ready, had to book a delivery date. Booked for 5th November, taken days holiday. Sold my current sofa which is being collected on the 4th November. Received a text message at 4.10pm on the 2nd November, to say my furniture was delayed due to a supplier fabric delay. Called up and they couldn't give me any more info than the text, no empathy it just seem to be standard for them. Informed I can't escalate my complaint on the phone and that I had to raise a ticket on the website. Done this and got a response within an hour, but they couldn't help as they didn't deal with deliveries. I was advised to write in and complain. Got a response on their facebook chat, but still no updates of any kind and can't give me any indication. They can loan me some furniture but I would need to be in on Tuesday to receive this and I would have to agree to sign the finance paperwork on delivery. (Considering this is not my sofas, I don't think I should be signing this) Plus I can't change my holidays at work, so off on Monday for no reason and then not around Tuesday for delivery. Nobody cares, it just seems standard.”

Helpful Report

Posted 6 years ago

“They damaged my wooden floor and said the same has the previous reviewer. they are liars and don’t care about there customers or property,we have wrote to there director,and are taking legal action.they are a disgrace to retail.never dealt with such a disgraceful company.”

Helpful Report

Posted 6 years ago

“I have already written a review on here about the absolutely shocking level of customer service with regards to the delay in our settee being delivered. We now have our settee (nearly 3 weeks after it should have been delivered) I did eventually speak to ‘Courtney’ who assured me she would keep in touch with me with the status of the settee, which she did, in the loosest sense of the word, however told me she would contact me once the settee was delivered to see if we were happy and to talk about a goodwill gesture, almost a week later and nothing, I have emailed her and nothing. I strongly urge anyone who is considering buying from Sofology to think again. With the amount of poor reviews on here, it’s amazing they are still running. Don’t be fooled by Trust pilots reviews, like us, we gave a very good TP review shortly after our purchase because the customer service in store is very good, obviously they want your money, the link to giving the review is emailed to you very soon after signing on that dotted line, we were told by Chris in the Norwich store that anything under 8 and he would lose his job, can’t believe now how we fell for that, but he was so lovely I felt that we’d made the right decision in our purchase, how very wrong we’re we. After sales is worse than appalling. Do your homework, I wish I had.”

Helpful Report

Posted 6 years ago

“They damaged my floor when delivering my sofa, they dragged it across my vinyl tried to hide the fact that they did it and are now lying saying it was damaged when they went in. It wasn't damaged until they did it for and not once did he check my floor so how can they say that they are a bunch of liars that's all sofology is no direct contact number instead getting replies via email DO NOT BUY FROM SOFOLOGY BUNCH OF LIARS”

Helpful Report

Posted 6 years ago

“SOFOLOGY - MUST TRAIN STAFF TO LIE TO CUSTOMERS - IF YOU HAVE A PROBLEM WITH ANYTHING BOUGHT FROM SOFOLOGY YOU CANNOT GET IT RESOLVED. THEIR CUSTOMER SERVICE DEPARTMENT DOES NOT CONTACT YOU AT ALL AND WHEN YOU CONTACT THEM THEY JUST GIVE YOU FALSE INFORMATION - BEEN WAITING 18 WEEKS TO HAVE A FAULTY SOFA REPAIRED AND STILL NO NEARER - DO NOT BUY FROM THIS COMPANY!!”

Helpful Report

Posted 6 years ago

“I agree with comments below!! Never buy from this company again, all queeries are dealt with on line,I am retired and not computer literate, I want to speak to a living person not an automated system that just redirects you to links, guarantees,extra sheild protection, rubbish! Total waste of time, spend your money elsewhere!”

Helpful Report

Posted 6 years ago

“SOFOLOGY - LIARS AND CROOKS Sofology are the worst company I have ever seen. Everyone on here should write to watchdog complaining about their after sales service - I am sure if enough people complain at the same time we would get somewhere. Their customer service is generated from a computer and no-one ever contacts you. To other people who are disgruntled by the lack of service please also review them on Trust pilot. We can do this on a daily basis and that will at least warn other people about the company”

Helpful Report

Posted 6 years ago

“Can i make it no star They are so poor just run past customers care is they dont care”

Helpful Report

Posted 6 years ago

“I bought a large corner sofa 5 years ago had a accidental rip on one seat ,took cover out for 5 years it run out ,got intouch with your tchenical team to ask if they can get material and was told no they dont do the material any more ,but wanted me to pay 55 pound to origially to find out if they could get it ,its a joke because you are advertising sofas in the same material ,email after email ,no one rang me to try helping ,i am going on social media to warn people about your after care ,i wouldnt mind but my husband bought me the sofa ,and he died last year ,so its the sentimental part of this as well ,he paid £2,500 pound i am disgusted that you havnt helped me get the material to put it right ,i have looked after it ,it still looks brand new ,i feel let down ,i have rang other funiture stores and they said they would have been able to get material after only five years so this tells me alot about your company .”

Helpful Report

Posted 6 years ago

“Sofology are the worst company i have ever dealt with.there customer service is shocking .are replacment suite was delivered after waiting another 12 weeks,it was a nightmare getting it replaced,then the delivery men one of then had no idea how to lift furniture in the process my wooden floor got damaged in several places,they walked out of my house and said nothing disgracefull, i saw it has soon has i walked in i phoned the drivers and told them what they had done they didnt care just said head office will sort it,i couldnt get throgh to customer service so i rang the hanley store where purchased,they were brilliant they conntacted them for me,the good customer service ended there,after serveral e.mails several phone calls,i recieved an e.mail this morning saying that the drivers made a statment saying that the floor was damaged before what liars how dare they my floor is perfect before they stepped into my house ,so they are calling there customers liars,we are seeking legal advice .they are disgracefull .”

Helpful Report

Posted 6 years ago

“Sofology is by far the worst organisation I have ever come across. They provided me with a faulty sofa and refused a return, when contacting the ombudsman Sofology have cleverly opted out and therefore only way to pursue a refund is through civil court - which no one has time or money to do over a sofa. DO NOT DO IT TO YOURSELF”

Helpful Report

Posted 6 years ago

Sofology is rated 1.2 based on 1,647 reviews