Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,646 Reviews

4 %

of reviewers recommend Sofology

1.2

Based on 1,646 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 3rd December 2024

285

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered June 2021 no sofa still 22/12/2021 Advised being delivered 4 times, waited in al 4 days no delivery, no communication. Mislead and lied to by the staff. Awful communications, next to impossible to speak to a team leader or manager. Stores are nice, but supply, support and backup service awful.”

Helpful Report

Posted 3 years ago

“I have spent 10k in 18 months with this company. Lovely showrooms and sales staff who promise the earth, even the sofas are good - but the customer service is the worst I have ever experienced anywhere in the world. Order delayed and delayed and delayed. Finally turns up with love seat, care kit and glides missing. Told I'd be contacted in 24 hours, nothing in 3 days. Waited an hour on phone only for miserable lady to cut me off. 3 contact forms sent, no response. Ignore the good reviews on here, they invite you to review when you have ordered. Delivery and customer service is an absolute joke. Staff are disenchanted, theyve turned off reviews and comments on Facebook and Instagram. Absolute shambles of a company and deserve to go out of business.”

Helpful Report

Posted 3 years ago

“Appalling customer service since I received my sofa. Forgot to deliver the leather care kit we purchased when we received our sofa at the beginning of November. I have tried calling, but the message says not to contact them as they’re too busy, I’ve emailed 4 times and sent a web form request which were all ignored. I raised a complaint 8 days ago which said they would send the kit, and you’ve guessed it, I’m still waiting. I love the sofa, but the customer service and support has been awful since it was delivered. I will never use the company again.”

Helpful Report

Posted 3 years ago

“Undoubtedly the worst retailer out there. Not just sofa retailer, actual retailer! The in-store experience is good, they ask you to leave a good review and then after that, it goes wrong, terribly wrong! We were told our sofa would be delivered on December 2nd. We got rid of our old sofa, then waited, and waited and waited. We were told the sofa was at their Junction 27 warehouse and needed to be moved to Seaham before they could deliver. This took three weeks. When you have three children and a partner with Rheumatoid Arthiritus, sitting on a bean bag doesn't really cut it! Then a call from the store, they had lost the sofa. A 12-foot sofa, vanished. However, they did have another sofa, a cancelled order and it was exactly the same as what we ordered - would we like that? Yes, if its brand new and can be delivered before Christmas sure, why not? The morning of delivery the guys pulled up, and started unloading the sofa.... A sofa that cost almost 4k. Unboxed, no covers on it - just rammed in the back of a van. The first two parts of the sofa were moved into my house and immediately one of the guys said 'Is this loan furniture or second hand? Thats how bad it was. There were rips on the cushions, each section of the sofa was different colours and there were chips and scuffs everywhere. We got a refund after making that much noise. We ordered another sofa that cost £720, better quality, easy to order and communicated throughout. From the time of ordering to delivery it took 3 days, with Sofology we waited over 3 months for a second-hand sofa to be delivered. Do not buy here! Avoid at all costs.”

Sofology 1 star review on 21st December 2021

Helpful Report

Posted 3 years ago

“Nothing goes right after the time of purchase. I've received emails for delivery that turned out to be mistakes. Then when I'm expecting the delivery I recieve nothing. Customer service is terrible. Complaints procedure is terrible. Awful experience all round.”

Helpful Report

Posted 3 years ago

“Agree with latest comments. My order sent to wrong depot, not moved to correct depot, mislabelled and not on van on day of delivery, told would be moved to correct depot, not happened. Latest is "depot has been lost" no other other explanation, reorder or refund. No not use sofology.”

Helpful Report

Posted 3 years ago

“What went wrong ??? Absolutely nothing went right except the fact I eventually got my money back and went elsewhere”

Helpful Report

Posted 3 years ago

“We ordered our suite in September. Was initially told the delivery would be the week of 14/10/21. We logged into MySofology a few days before to find that the delivery date had changed to week of 03/11/21. No one had contacted us to tell us that this had occurred or why. Endless wait on customer service to be given the "apology" that it wouldn't happen again. A few days later the delivery date changed again to the 29/11/21, but was preceded by an E Mail from customer service. The 29th came and went. Made contact with the shop who abrogate all responsibility. The date changed to the 06/12/21. We rang customer service to establish what was going on. Was told that our suite had been delivered to the wrong depot. The delivery date changed to the 13/12/21. This time things seemed to progress. We contacted customer services who stated that the furniture could be delivered on Sunday 19/12/21. The only problem was that their service to remove the old suite work Mon-Fri. So we accepted that our old suite would be picked up on the 17/12/21, giving us 2 days without seats (but we were prepared to accept this inconvenience to get the suite delivered). 17/12/21 the company, Clearbee arrived prompt and early and our old suite was removed. 17/12/21 we received an E Mail confirming arrival of the suite on Sunday and giving advice on its arrival. On the 18/12/21 we received an E Mail giving us a 4 hour time slot for delivery on 19th. At 1710 on 18/12/21 we received a call from the delivery section in Rugby to be told that there would be no delivery as our suite had not been transferred from Leeds to Rugby. Convenient as customer services close at 1700. We rang customer services first thing on 19/12/21. Was told our suite was still in Leeds. Would be moved that day. Told to ring customer services mid morning on Monday 20/21/21 to confirm that its had been moved and scanned in at the delivery depot. After waiting ages to be answered. Was informed that the suite had not been moved. That they could not give a delivery date. There we are left with no suite! Have cancelled the order...”

Helpful Report

Posted 3 years ago

“Do NOT use! We bought our son a sofa, within 24 hours the arm has collapsed. We want a full refund but have been told he needs to wait a month for an engineer to review. Totally inferior product!”

Helpful Report

Posted 3 years ago

“Ordered 3 seater & 2 seater in June.3 seater arrived 24th November with half of the 2seater,no use to anyone.Refused 2 seater here we are 19/12/2021 without the 2 seater.Wasted phone calls, wasted time off work,CEO done a runner in September not looking good maybe Santa may bring it?”

Helpful Report

Posted 3 years ago

“DO NOT USE. … Ordered sofa on 2nd August estimated delivery 8th November. Sofa Delivery delayed 23rd November received text invite to ring and arrange delivery. Initially told Sofa was not due in warehouse … text must have been sent in error. Then received a phone call to arrange delivery for 29th November. 1st of failed deliveries telling me They cannot locate sofa. Sofa then Located by warehouse staff and rebooked for 3rd Dec another failed delivery. Hours in a queue to try an resolve this to be told location of sofa unknown again !!! Sofa apparently located and 3rd delivery arranged for 10th December another failed Delivery back To hours of queuing and being fobbed off despite having escalated to complaint which would be responded too with 3 working hours !!! Joke. After daily phone calls / emails/ queues on the 15th December they told me my sofa had been lost and they would need to reorder !!!! 19 weeks lead time !!! No thanks Having been without furniture for 4 weeks I was not prepared to take the risk with this incompetent company who never respond to callbacks or emails. They had offered a £100 good will Gesture for the inconvenience but when I cancelled the order they refused to honor the good will Gesture stating … Sofology do not do this as customers should Not be financially better off a good will gesture is to Compensate for the inconvenience. !!!!! The only thing that has gone smoothly was the cancellation and refund. I will Never return to sofology such appalling service and incompetence.”

Helpful Report

Posted 3 years ago

“Do not make a purchase from Sofology. Made a purchase in June , told September delivery . Failed delivery 10th November , they could not get it through the door allegedly. We were told to wait 48-72 hours and we would be contacted to re-arrange delivery. Not true. Unable to get through to them on the phone , just got cut off, no replies to any e mails sent to them. We drove into Store 5 times, continually told to wait 48 hours for a response as it was in hand and being dealt with. Not true. Finally spoke to a manager in Store and delivery arranged . Delivered 10th December and no issues getting it through the door but recliner chair is broken. Requires a new mechanism but will now have to wait between 3 and 14 weeks. DO NOT BUY FROM SOFOLOGY.”

Helpful Report

Posted 3 years ago

“Absolutely terrible customer service . no ones in charge , wait hours on phone no call back no apologies and delivery takes forever , but they are very good at taking your money that’s about it, steer clear at all cost !”

Helpful Report

Posted 3 years ago

“The worst company I have dealt with ,7 months waiting for my Furniture ,cancelled and got Refund ,customer Service Appalling”

Helpful Report

Posted 3 years ago

“Sofa and chair ordered 2 June 2021. Now 18 December 2021 - no sofa nor chair, only excuses!!!”

Helpful Report

Posted 3 years ago

“Do not touch this company !!! Absolutely awful company , all smiles in the showroom but after sales is disgusting, L they ignore you and just respond with nonsense generic replies that don’t answer anything you have said. I never got my sofa but I think I was lucky to cancel and get a refund looking at the horror stories of the quality of what they are chucking out. They finally responded to me with in minutes of me requesting a cancellation the rest of the time they ignored me. They came out with the excuse of they mistakenly hadn’t responded but my complaints where being dealt with behind the scenes. Save your money and unnecessary stress and go to another reliable company , just do research first ! If I had of known the things I know now I wouldn’t have stepped foot in a Sofology store. I can’t see them lasting much longer if I’m honest.”

Helpful Report

Posted 3 years ago

“It was 4 weeks late Took 3 hours in a queue on helpful line to get help only to be cut off. Finally get sofa delivered and it’s faulty and 2 colours. Another 3 hour plus on helpline and emails, photos. A replacement ordered another 12 week wait. It did arrive when they said it would. Faulty one removed and new in place. These 2 sofas had more faults than the first one. Emails and photos sent and a lengthy phone call and I got a full refund only had to wait 4 days for it to be uplifted. What a waste of 7 months and no sofa to show for it. Very disappointed”

Helpful Report

Posted 3 years ago

“First and foremost avoid this company. Unfortunately I have nothing good to say about this company and 1 star is definitely to good.”

Helpful Report

Posted 3 years ago

“Dreadful company. Ordered a ‘Rock n Roll’ sofa and chair first week Sept for delivery end of Nov. Apparently UK manufactured unlike other Sofology products. Received communication to say product was in the delivery network at end of November. Rang (as requested) to organise delivery where they confirmed that they could not locate the sofa or chair. Chased for two weeks on a daily basis but got no further. In the end my patience ran out and I demanded a refund. Went to John Lewis and ordered from them…Sofology are utterly useless”

Helpful Report

Posted 3 years ago

“I have been on hold for over 4 hours tonight then they cut me off !!!!!!!! Was supposed to have delivery yesterday & all they delivered was leather kit!!! No furniture !!!!!”

Sofology 1 star review on 17th December 2021

Helpful Report

Posted 3 years ago

Sofology is rated 1.2 based on 1,646 reviews