“wow from this company
Crooks and cowboys .the manager doesn't know anything about cars
Was trading in my Ford st for a mazda cx5 and because I had a a modification airtek filter on my st they tryed to get 3.5k off my value of my car and tryed to add in on to my finance. They couldn't get my car checked over because it was the end of the month crooks stay clear of this company rip off.sales boy josh corden hopeless aswell”
“Totally useless , avoid at all costs , had car in for issue these fools assumed what was wrong instead of listening to me and have done nothing , total waste of spaces in the Balfield road Dundee branch , pure rip off merchants”
“COWBOYS, stay clear, was sold a dodgy car with catalogue of issues from wrong mileage on MOT to car not been serviced, Linwood Vauxhall took the money and didnt want to deal with their mistakes, got passed from pillar to post ended up just taking the car out the garage, if you dont to get ripped off and value your time go anywhere but Arnoldclark they are robbers!”
“Bought a car from AC, after a week or so the car kept cutting out and breaks squeaking really bad. After constant phone calls, they took it into the garage to change breaks, this was apparently done 3 times but nothing changed. AA where out to fix fault of the cutting out episodes which happened that much they showed me how to change the fuse myself. Lights have come on like Blackpool illuminations constantly, into the garage today with extended warranty, apparently breaks are useless, oil is leaking among other things. They want to charge £500-£600 odd pounds due to west and tear as they said. It can’t be my west and tear if it’s been like this from day dot. Absolute joke of a Company and customer service is vile. Anyone who buys a car from here must have money to throw away. Avoid like the plague!!”
“We paid £345 for 2 services and a mot. Today we took our car down to Arnold Clark in Huddersfield and was told our agreement didn’t cover a mot. Our car is just 3 years old next week. We were talked into paying for quite a few extras, and no way would we have paid so much for 2 services. I sent an email to customer services to complain. I just got a short reply and no sympathy at all. They are as bad as the salesman who sold us the car. We will never use them again and definitely not recommend Arnold Clark at all.”
“Bought a 2015 peugeot 208 at the end of February. Have now had the car back to their service dept 6 times with different problems and have gone back twice with same problem which still isn't fixed. I'd advise anyone never to go to Arnold Clark to buy a car they are just rip off merchants. I have to take it in again on Tuesday and this time if I am fobbed off I 'm going to report the company to the ombudsman and demand my money back!”
“Shocking company absolute rip off merchants. Sold me a car that failed to start three times in 2 weeks, exchanged for another lights would not work yet they claimed it was OK as it had just had its mot. Tried all ways to get a refund but no joy and i paid the 2 year service deal which they said they couldn't transfer from faulty first car to second car. Stay away is what I tell my friends I will never deal with them again”
“My wife purchased a Ford Ka from Arnold Clark just over a year ago. She took and paid for the extended warranty/after care package. Just over a week ago the car was having problems namely the gears would not mesh, changing gear was not possible. The car was not able to be used. Using the after care service what we regarded as an extended warranty and insurance against mechanical failures with the car Arnold Clark at Seafield was called. After a fairly negative call we contacted after care which we understand to be part of Arnold Clark. An AA man visited our house and checked the car confirming the problems and offering some ideas regarding this serious defect. He towed the car to Arnold Clark in Seafield and I understand passed on his diagnosis to this centre of mechanical knowledge. Since then there has not been much progress regarding the obligations for the extended warranty/after care package. We had a call demanding we agree to pay for the investigation if aftercare refuse to pay. A further call after a week to demand we agree to pay 225 Pounds if the gear box is removed. We still do not know what is happening and do not have the car which is a severe inconvenience.
With this negativity regarding the warranty/after care package we now regret taking on the warranty/after care package and in fact buying the car from Arnold Clark all together. Please be aware of this poor service regarding your warranty/after care package which you pay for. I suggest looking somewhere else for your next car.”
“As per usual with Arnold Clark you turn up at 8.30am as agreed for service and MOT and you're told that car will be ready anytime up to 5.00pm. What's the point in a booking system if its all day.
Anyway, my car was ready about 2.15 so I turned up only to be told my car is just being valeted and will be ready in 15 mins. I've been here before I thought so I asked if the car was definitely being valeted and was assured it was. Fast forward 45mins and went to reception to say that this must be an amazing valet as I've been waiting so long. " has no-one been to see you sir" "erm, no" "I'll just go and check".
7 or 8 mins later " I'm awful sorry sir but they haven't started your valet"
Well I was non too pleased and told the customer service guy in no uncertain terms that I was not happy. I explained that this was the second time this had happened and on one occasion after a service they lost my car. Yes that's true. Everyone was looking for it and it was eventually found after about 15 mins.
On the plus side on this occasion I was offered a free tyre to replace one that had a nail in it and was on advisory list on MOT.
Will not be renewing my service contract for my soon to be picked up new Sportage but heck, their loss my gain”
“Arnold Clark Mini Inverness. Mini service c/o, on collection dash light still on. Told that the front discs and pads would need to be replaced before they cancelled the light. Service video sent to my phone indicated 9mm wear remaining (replaced discs and pads myself to save money, but couldn't reset computer). therefore the on board computer indicates pads and discs should have been replaced 11000 mile ago. I'm now told that unless Arnold Clark replace the pads etc they will not reset light even though there is still plenty of life in the pads. Quoted £400ish for unnecessary work, just to get the light/computer reset. They have my car and I still have the courtesy car. Think I'm winning this stalemate.”
“nissan qashqai jumping out of reverse gear, their mechanic said no, even told me they had made an appointment with Park's nissan in Ayr for me to get it checked, I went there and they had never heard of me or my car from Anold Clark. left embarrassed. will not answer my emails or even try to help. I'm left with a dangerous car. I feel like dumping it at their showroom door, [peugeot Western road Kilmarnock]. next step for me has got to be the newspapers, or legal action, terrible just no support at all, video below.”
“So my car had an issue with the clutch. It kept going straight to the floor and I had to get the RAC to tow me to the garage on the weekend before it was booked in on the Monday. I went to Arnold Clark as it is an approved Renault dealer and the car was only 3 months out of its warranty (although like my other two Renaults I thought it was a 4 years warranty only to find out it is 3 on this particular car). The car was booked in and the usual investigation carried out. I got a call, good news, it is just the external slave cylinder, so not too expensive but it will need to be at the garage another day. Fine, go ahead I said. The garage also said they will contact Renault to see if they will pay for it. Another call the next day.
‘Sorry Mr F we made a mistake, it isn’t the external salve cylinder but we think the internal one and we will need to take out the clutch and if it is, replace the whole clutch system. We also think there may be a problem with the electronics but we will need to investigate that at £x pound per hour. Good news though Renault are willing to pay 30% of the total cost’. – the total cost now having gone up to over £1500. Another call – ‘Yes, it is the internal slave cylinder and there is an issue with the electronics (not sure what this is as I can’t see it on the invoice). We need to order the parts and there is a 2 week wait time.’ – the car has been in 3 days at this point – ‘the cost, after Renault pay their 30% is now £1858.48, would you like the work to still be carried out’ – yes of course, what else can I do, I have no car and I need to get to work etc. Oh, and I asked if I could get a courtesy car but was told sorry, they didn’t have any in at the moment otherwise of course I could have had one and it would be free. No call the whole 2 weeks to about a courtesy car so not sure if one was ever available or I was just forgotten.
2 weeks later I get a call, the car is ready to be picked up. Unfortunately, I couldn’t that day as I was away so went pick it up the Monday after the weekend. I get the car, get in and the clutch goes straight to the floor, same issue. I go back in and a technician comes out and after pumping the clutch a little it is working and he says I can drive it but if I can bring it back the next day for them to take another look as they think it is just air in the system. Another drive back to the garage (over 10 miles from my house) while they take another look and clear out the air. I wait only to be told an hour later that it isn’t air but they think a small leak where the clutch goes in, i.e. the rubber seal and it will need booking back in to replace it. But don’t worry sir we will do this work for free (they have already made over £6k in total out of this job). It goes back in 2 weeks later for the day. I get a call that afternoon, sorry Mr F there is another issue we have spotted – the external slave cylinder. We need to order a part and we will have it for the next day so it will need to stay in another day. We will let you know when it is ready.
What????? The original issue I was told was the external slave cylinder. So, all this begs the question, did all the work need to be carried out in the first place or was it only after they found out Renault would be paying the 30% it was changed. Is the workmanship that has been done of a sufficient standard having to take the car back on multiple occasions to be kept being told it was x, y then z. Sorry but I just don’t trust the whole process and despite Arnold Clark paying for the final couple of repairs having no car for around 3 weeks in total and numerous trips back and forth to the garage I can’t say I am satisfied at all especially as I was left with a bill for over £1800 for work I am not even sure was now needed. Renault not paying the full amount for a car with less than 50K miles on it and only 3 months out of its warranty is a separate matter that I am taking up with them direct. My advice though, find a garage you can trust as I will never go back to Arnold Clark as I simply don’t trust them anymore and I will also never have another Renault.”
“AVOID AT ALL COSTS! I bought my first car from this branch nearly a year ago now, from start to finish its been awful. When I first collected the car, the tools were missing out of the boot for me to change the tyre, I had to prove with the video they sent me that I was sold the car with these tools included and it took many months for them to come up with the replacement, at one point I called the branch every day that week even spoke with the manager who promised he would call me back and wouldnt forget and then didnt call me back and when I phoned him he told me he lost the bit if paper with my name and number on. I also had to wait for a second key to be sorted for the car, I have since had to have all my break asjusted as they were unsafe and had brake fluid leaking, i also notice my aircon didnt work, i spoke to them and took the car to the garage in liverpoolwere they only regassed it, the gas ran out quickly so I took it to a local garage and was told there was a small leak caused by the pipe being loose and rubbing causing a hole and I was advised that this had been a problem long before I had the car since ive had it under a year so when I went back to Arnold Clark they denied any responsibility as i didnt go back to them quick enough after they didnt repair it the first time!! NEVER AGAIN, THEU TAKE YOUR MONEY AND RUN, CON ARTISTS WITH A BIG BRAND NAME, BUNCH OF LIARS”
“Wife went in for a four wheel drive , automatic car , pushed into purchasing a front wheel drive manual ..
Now paying as much for a previous new "grande marque" car as we are now for a 4 year old car .
Dont listen , staff only there for a sale”
“Arnold Clark failed to notify me when my MOT due. The due date is not mentioned on any documentation. I only became aware it had expired when I went to renew my RFL despite my servicing and repair contract stating you will contact when my MOT or service are due. There has been no communication from Arnold Clark since I purchased my car and service agreement in September 2021. I had assumed, wrongly, that my car's MOT was valid from the date of the service contract. Customer Services told me it was up to me to keep track of MOT renewal date as they no longer sent reminders, yet I have no documentation to alert me to the fact this was not due in September. Absurdly, my contract states when my previous car's MOT expired. It would make sense to include this important information on your new vehicle purchase too. This is not Customer Services of the highest level. I don't do a lot of driving but am appalled to learn I've been driving illegally for several months. Had I not prepaid my servicing and MOT I would have taken my vehicle elsewhere.”
“11 days after logging my complaint and still no reply or answers.
Worse car buying experience I’ve ever had, very stressful and uncaring company, I bought a car which has now had 4 repairs, they have had my car for 45 days in total, I was offer a courtesy car for one day, very poor communication, I rang 9 times in one day and left 9 messages, only to speak to the manger who I was trying to contact confirm no messages were passed on, logged an official complaint 9 days ago and have been told twice that I would be called back, which hasn’t happened. Arnold Clark now say there is no fault with the car but refuse to buy the car back off me, they have blamed suspension noises as poor build quality on the low mileage VW Golf. Arnold Clark show very little concern to how not having a my car for 45 days effects my life, work and mental state due to the stressful and financial situation I am currently in. They advertise complaints are responded to with 3 days but tell me that because mine is a technical issues they can’t give me a time frame - what other car related complaints can there be.
Awful company and clearly only concerned with sales figures as boasted to me by their Sales person, who showed me their “Football” style sales leader board, after care is none existent, I feel undervalued and deeply regret choosing Arnold Clark to buy my car from. Early on this complaint I took my Mum to buy a car from Arnold Clark (Ford Cmax) I am now so glad she decided to wait until my car was fixed before committing, she is now as horrified as me with the whole situation. I am now potentially stuck with a £20k car that one VW garage will not buy off me, another have offered me a very low price due to the issues.”
“terrible after sales service, car had fault from day 1, they couldn't fit it after 7 attempts then hit me with a usage charge of 932 as i had the car for 6 months. total disgrace and would advise anyone against buying from them, just want your money!!! car now back for sale so some one else will be landed with the on going issues with it”
“Arnold Clark are competive when it comes to buying a car but once you have done that if anything goes wrong with it, you're up sh#t creek. Their customer service is absolutely terrible & once they have your money they don't want to know.”
“Such a bad company , got a offer for my vehicle , travelled 20 miles to them , they inspected took £80 off for a alloy that had a mark , fair enough , gave me a price,I rang my partner to come and collect me , in the mean time they did a check around the vehicle again , and managed to find 3 marks on a 5 year old car that they had just checked , and offered an amount , they price dropped by £500 that was offered, and my partner was now on his way to pick me up , absolutely shocking .
I would not recommend anyone use such a shocking service”
