Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,769 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,769 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Original bed purchase good. However, when it was delivered one of the draws was broken, another didn't fit the slot. Several replacements that were not ordered, or deliveries that weren't loaded on the van and 8 months later, we still have no resolution and, as others have said, very difficult to get through to customer services. Please, please go elsewhere when purchasing a bed.”

Helpful Report

Posted 2 years ago

“AVOID THESE CLOWNS LIKE THE PLAGUE.......Once they have your money, they are NOT interested. Bed arrived with wrong TV to what it was advertised with ( worth far less than the one suggested), it arrived with holes where there should have been screws in, they reduced the bed by £100 between ordering it and delivering it to me and ignored 4 emails and 2 telephone calls from me about all of the above. The quality is very poor. I have called twice now and waited over an hour having been at position 70+ in the queue. I am currently holding again and have started at position 21 - there is no Customer Service and After care simply doesn't exist. I wish I read the reviews before I ordered - don't do the same.”

Helpful Report

Posted 3 years ago

“Very bad experience. I bought a bed with mattress and headboard in-store for a reasonable price in early February 2022 and was given a delivery date six weeks away which I was content with. Three days before the delivery date Bensons sent a text confirming delivery. On the actual delivery day, Bensons sent another text confirming a two-hour delivery slot together with a link to track my delivery. Clicking the link told me the driver had made his first drop and that I was drop number twelve. So far so good. Two hours later Bensons sent another text to tell me they were "pleased to advise me they had rebooked delivery" for three weeks away! They might have been "pleased" but I certainly wasn't! So my bed wasn't on the lorry at all and I doubted if it had even been made yet. I immediately rang Bensons customer service and after pressing options and listening to music on hold, a robot told me I was 98th in the queue. Yes 98th! I pressed option 2 for a callback and after an hour an agent did phone me back but I missed the call and it went into voicemail. The message said to call back on the same number as before so I did and guess what... I was 98th in the queue again. Like before I pressed option 2 for a callback which never came so I called them next morning at 9am when they opened. It rang for a few minutes before I was cut off. Ringing straight back put me 19th in the queue so I hung on and was answered after a 20 minute wait. The agent was very apologetic and at my request offered a refund but suggested giving them another chance for delivery in three weeks time. The agent said if it goes wrong again I can phone for an immediate refund put onto my credit card. I decided to give them this chance but wish I hadn't. At 17:20 the day before the new delivery day, Bensons sent an email saying my goods "will not be delivered tomorrow due to some operational issues we are experiencing in our distribution centre" and said they would contact me again within 24 hours with a new delivery date. The next day (9 weeks from purchase and the second failed delivery day) they sent a text saying delivery had been rebooked for five weeks away (14 weeks from purchase). I phoned again to cancel the order and was 89th in the queue so opted for a callback which came after an hour or so. The agent said I would have to phone the store for a refund. The agent three weeks earlier said I could get a refund by phoning them - so someone is lying. I phoned the store several times without being answered. Fortunately I had paid by credit card and by phoning my card provider I was able to get a chargeback against Bensons so I have my money back. I have wasted more than two months and will now start shopping for a new bed from other suppliers. I will never buy anything from this company again as my experience indicates it is a shambles.”

Helpful Report

Posted 3 years ago

“Order bed and mattress waterd 6 weeks when arrived no mattress or side rails then was told had to wait another 6 weeks the delivery men were so rude didn't care about only half of order was delivered cancelled order got my £2000 back there Los whe t with a small independent company which bed and mattress delivery in a day please avoid oak furniture Land customer services and delivery men shocking take your money nice in shops which I had read reviews first sh avoid you been warned”

Helpful Report

Posted 3 years ago

“Spent £2000 on bed .given a date for delivery but twice cancelled. So got money back and went with a small independent company.take your money promised delivery. Shocking. Shocking please please do not use bensons you have been warned whis I had read reviews first”

Helpful Report

Posted 3 years ago

“The worst company ever. Bought a bed for £1500 and within 6 months the legs are broken. Told to pay £60 to Homeserve to get a report (pics not enough) After paying 60 and report told I will be sent 4 legs which I need to fix myself. Told them old person, not an expert on fixing broken bed, told not their problem.”

Bensons For Beds 1 star review on 15th April 2022

Helpful Report

Posted 3 years ago

“4th time replacement today and wrong. Such poor quality and dreadful customer service. My daughter has no bed now. Never buy from Bensons”

Helpful Report

Posted 3 years ago

“Terrible. Wasted two days for deliveries that never arrived, God Knows how long waiting to speak to someone from their customer service/delivery departments and the final insult, I had to go back to their shop physically to get a refund. The sales person at Barnstaple told me that their warehouse in Tewkesbury is appalling and these type of issues are now commonplace. Shame she didnt tell me that when she sold us the mattress.”

Helpful Report

Posted 3 years ago

“Ordered a new mattress Feb 11/2022 , delivery was supposed to be Feb 22nd. Delivery cancelled Feb 18th. Next available delivery April 14th between 7am - 1pm , delivery cancelled by email at 9:30 on the day of delivery ! We were told by the distribution centre that they don't know until the day of delivery if there is room on the van ! So after waiting for 9weeks it's anyone's guess if we will ever get our mattress ?”

Helpful Report

Posted 3 years ago

“0 would be more accurate score. I placed an order for a mattress and bed back in December and it was ready for delivery in February. I rearranged delivery for the 29th of March but it took until the day of delivery for the driver to ring and say he only has the mattress 😡 I accepted this delivery and after 4 and a half hours on the phone to customer services I was then told the bed was due for delivery on the 6th of MAY 😡 after going to the store to say this is not acceptable she managed to arrange a delivery for today on the 14th of April. Now to my disbelief the delivery driver again arrived with only half of my bed (2 boxes out of 4). I told him NO don't bother and take it away. Another 12 mile trip to the store to complain again, she phoned me later today to say the next available date in my area is 26th April. 3rd time lucky maybe or just another attempt of a part order delivery. I guess I won't know until the day of delivery from the driver. BENSONS FOR BEDS THIS I TOTALLY UNACCEPTABLE AND MY ORDER SHOULD BE SENT IMMEDIATELY AS A PRIORITY. WHAT THE HELL IS GOING ON THERE???😡😡 I can't keep taking time off work for a delivery that doesn't happen. VERY BAD PRACTICE FROM YOUR SIDE. People, buy at your own risk but I you still do after reading this then don't be disappointed if you have the same trouble I have. Currently sleeping on an old bed in the spare room, shoulder and hip in pain every morning (hense the reason for the new purchase) I've tried to earn you all here - good luck, I certainly need it 😡😡”

Helpful Report

Posted 3 years ago

“Extremely disappointing experience! Extremely disappointing experience with Bensons for Beds. On the 6th February I visited Folkestone and made a purchase for £1463.97 which was for 1 bed and 2 mattresses. We were given quite a long date of 9 weeks which we agreed to for the 13th April. The day before the delivery I was informed that my order will be delivered on time but without the headboard. After taking the day off work and taken down my bed that morning I got a call from the delivery man to say he was on his way with only one divan so no mattresses. I had to tell the van driver to take it back as I have no use of a divan with no mattress. I instantly went to Folkestone Benson for Beds branch, on arrival the only staff there was Assistant Manager. I asked if he could help me but told me to wait 5 mins whilst he was putting sale signs outside. Once he did get round to speak to me, I explained the situation and great disappointment however the only assistance he could give me was that he could email Customer care on my behalf. I then explained to him the urgency of my problem due to now not having any beds for me and my family to sleep in again fell on death ears!”

Helpful Report

Posted 3 years ago

“The worst experience I have ever had with any company! Everything from the moment my payment was collected was a nightmare. My items weren't delivered for months (it was supposed to arrive 22 Feb and we are 13th April now), with delivery date moving 1 day before it was supposed to arrive 4 times! No one communicated anything with me, it was impossible to reach out to customer service. I was calling and waiting for 40-60 minutes and gave up multiple times, requested a call back that NEVER came, wrote multiple emails that were NOT answered. I had to live for weeks on the floor because my bed hasn't arrived and keep my belongings in boxes because my wardrobe has't arrived too. This company doesn't care about the customer, is not reliable and all they want is to take your money. DO NOT BUY from this terrible company!”

Helpful Report

Posted 3 years ago

“We bought the bed in January. They said it was going to be delivered in about 8 weeks and subsequently gave us a date - 18th March. On the morning of the delivery (after we moved everything ready in time), they notified us to say that they'd be with us shortly. About 20 minutes after, they said they didn't have all the components of the bed so couldn't deliver it. They said they could deliver again three and a half weeks later. When they they turned up a second time, they got most of the bed parts out of the lorry and discovered that they didn't have the base! I don't know how difficult it can be to be able to check the parts against the docket when they're loading the lorry. I get the impression that the staff are new at the job and don't have either the care or understanding for what they are doing. I'm currently on the phone to them (been holding for 45 minutes). No doubt they'll apologise, give me another delivery date and the fun will start again for the third time. If I had know this would happen, I definitely wouldn't have bought from them. From the reviews, it looks like this has been an ongoing problem for at least 2 years with Bensons. Just rang "customer services", haha, and they put me on hold and hung up. Nice people!”

Helpful Report

Posted 3 years ago

“Stressful experience. Over a period of 2 weeks I called the Kilmarnock store and no one responded. I called the main customer service number and on average I was placed 85th in the Queue. My 5.5k order was processed incorrectly and when I tried to check the delivery date it had been cancelled. Sorted this out in 4 hrs by emailing the CEO direct - that’s how stressed the experience was. Should have stuck with John Lewis so lessons learnt. Deliverers of my 3 mattresses to my new home was shocking. The drivers refused to back truck up and entered the new development. I didn’t want any more grief so ask the to leave the beds on the public pavement - which they did. I managed to get the local farmer and two others to help me move them into my home. I am a pensioner and this has to be the worst ever customer experience in my lifetime. If it’s a whole lot of grief you want then purchase your beds here. Message for the CEO. You seriously need to go back to the floor and see how your business is being run. Or resign.”

Helpful Report

Posted 3 years ago

“Order a new bed on 2.1.2022. This was meant to be delivered on 16.3.2022. Received a phone call on 3.3.2022, to say there was delay in our bed being delivered due to difficulties with shipping. They rebooked for 13.4.2022. Considering Covid has happened a small delay is not that big a deal so went with it. I have received two texts confirming order delivery for 13.4.2022. Today 12.4.2022 I have received an email stating due to ‘operational issues’ they can’t deliver the bed but will deliver the mattresses. No contact details left, no update and no contact with the company itself just they will be in contact within 24hrs. They then sent me a customer service feedback form on their performance on our conversation, which I have I have not had. Save yourself the trouble don’t be fooled by their promise of actually receiving your order and go with another company who can fulfil their orders and stick to their scheduled deliveries times. All round poor service. I will assume I will also have further problems getting a refund.”

Helpful Report

Posted 3 years ago

“Great service when ordering the bed, but once the money was handed over that was the end of the nice experience. Never had such a terrible traumatic delivery experience. I was pressured to sign a disclaimer saying the bed was in perfect condition before they even got the bed off the van. I was told to sign it as they might damage the bed on delivery and couldn’t be held responsible. When I insisted on them getting the bed off the van and be seeing the bed before I sign they threatened to take the bed away, one of them then said they had a bad back and couldn’t take the bed up and install it without me signing a disclaimer. I was so worn down by them that I almost signed and then they suddenly decided they didn’t want to bring the bed in and drove off having not delivered it but also dismantled my own bed so I don’t even have my old bed to sleep in. The store didn’t want to know. Took over and hour to get through to customer services. Not have to wait another week for them to come back with my bed. Traumatised and in shock at this experience”

Helpful Report

Posted 3 years ago

“How can a company this big be this badly organized? I ordered a bed and mattress on the 2nd Jan and was a little shocked that they could not deliver until 22nd March. But l went with it. On Thursday 17th l got a text message which said " Just to confirm your Benson for beds order will be delivered as previously confirmed on 22/03/22 between 7 am and 1 pm." I thought great, so l packaged up all the bed ready for collection and put it outside ready for collection. At 12:45 when it had not been delivered l tried calling the customer service number on the text and all l got was " we are sorry we are not taking calls at the moment". So l tried the store phone number on the order form and that did not accept incoming calls. So I tried a different number on the order form to be put in a queue. At this point, l thought maybe it was just running late so l left it. Then at 3:15 of the day of delivery l get the following text "We are pleased to advise that we have now located your product and have re-booked your delivery for 28/03/22. We would like to thank you for your patience and apologize once more for this issue surrounding your delivery. Thank you Bensons Team" Well, what can you say, this is the first l heard that they have lost my order. So l drive to the store where l ordered the bed as l would assume they have a direct line to their different departments so could get an answer quicker. Well, what a joke, the manager at the Bedford store did not know what to do, his colleague said they only have the same phone numbers as us. So we told him to phone them only for him to get the answer of " sorry we are not taking calls at the moment". After him emailing some people and not shedding any light on the situation. He has said someone will call me today, but we will see. So l have wasted a day's holiday waiting for an order they had lost and could not be bothered to tell me about and now they expect me to take another day's holiday for an order that might turn up. The company just does not care. Update 24/03/2022 As l thought the Bedford store did not call as they said they would. So my order was not delivered on the 28th, got another text saying due to limited stock and space my order will now be delivered on the 29/04/22. A month late. Well lm not going to hold my breath, we will see!!!”

Helpful Report

Posted 3 years ago

“I have been waiting for my bed 6 MONTHS. The delivery guys call me today and tells me he only has a headboard but no bed. Shockingly terrible. No word to describe my anger. The mattress we bought is already sagging and they have ignored my complaints.”

Helpful Report

Posted 3 years ago

“After signing the petition, I wanted to add my voice to the many here with a negative experience of this diabolical company. I can't fault my in store experience, but once a problem occurred post payment, things deteriorated rapidly. Basically, the store loaded the wrong (Firm) variant of the (Medium) mattress I ordered and paid for back in October. The store manager had told me to come to him first if I had any problems with delivery, so I called him. Despite having paperwork proof which he himself signed, he was hostile from the outset and said there was no way "he" had made a mistake. He messed me around for a few weeks pretending to deal with my request to send the correct mattress, only to dump me via a carefully timed voicemail (when he knew I was unavailable) saying he was too busy to deal with it and I had to start again from scratch with Customer Services. The first person I spoke to started fairly well but wouldn't action my request to exchange mattresses before speaking with the very store manager who not only had chucked me over the fence to them in the first place, but also hadn't even bothered to write notes on my order to give Customer Services a head start on this. She wanted to investigate my story to basically confirm if I was, or was not, a liar and if I was they would refuse to exchange the mattress for the one I actually ordered and have paperwork to prove it! How insulting is this? She / they missed their own deadline for investigating and then went incommunicado for over 4 weeks until I emailed them again, having failed to get through on their 9am-5pm, Mon-Fri call line for 20 working days straight (I'm limited to my lunch hour only for personal calls). I had a reasonable response which still wouldn't accept any responsibility but as a "gesture of goodwill" the mattress I actually ordered and paid for, would actually be sent to me, but I'd have to first speak to the very store that cocked it up in the first place. What kind of "Customer Service", is this? I pushed back and, reasonably, asked them to call the store and notify me of the date of exchange as I'd take a day off work to fit around them. Since then, the lazy so and so's have done nothing at all and are now completely, wilfully, systematically and deliberately ignoring me and 3.5 months on from first raising this issue, I am still without the mattress that I in "good faith" ordered and paid for. Even emailing them with the CEO - Mark Jackson - and other senior Bensons managers, has had no effect and I still can't get through on their infernally restricted Customer Service call line. Bensons for Beds are in a category of their own where Customer Service is concerned, as there are no words in English I can think of to drive home how abysmal and ethically and morally challenged they are. My perception of their culture is that it is deplorable, and the stress they put on their customers who have simple to fix problems that any other company on the planet would resolve quickly, is inexcusable. I have a nightly reminder, after all, that I am still not able to sleep on the mattress I paid for months ago, and how unimportant and insignificant I am and how utterly powerless I am to do anything about their childish "I'm ignoring you, ha ha, what are you going to do about it?" tactics. Please count me available to do anything and everything to bring them to account for the unignorable and growing number of complaints out there.”

Helpful Report

Posted 3 years ago

“If I could give zero I would. I was informed that my mattress would be delivered on 5th April 2022. Just one day before that I got an email stated that the item could not be located in the warehouse and I will be informed within 24hrs. Nothing happened until 5th April 11pm: I received a message stated somewhat like I contacted them to put things on hold which I didn't. Then put my delivery on date 26/12/2050 . SHOCKING!!! I have tried to contact them on 6th April. I was 51 on the queue. I got to speak to a staff name Karen eventually she was helpful. However end of the day it sent me a message to deliver my mattress on 11/05!! I have been waiting for the mattress for 6 week as I place an order since 22/2 WHY DO I HAVE TO WAIT 5 WEEKS MORE? IS THIS FOR REAL? WITH NO EXPLANATION. I tried so hard to call them. I am livid. I called to arrange delivery option instead which was less queue. However, it cut me off when I was no.3 in the queue twice. I called New Malden numerous times no one answered!! They all dead or closed down I don't know. I called customer service again then I was no 96 on the queue.. that's how you do business.. AVOID. If you want to cancelled they want to deduct you 20% of the price you pay. I AM NOT HAPPY AT ALL..WORST EXPERIENCE BUYING FROM THIS COMPANY. IT WAS UNDER ADMINISTRATION ON 2018 AND SHOULD BE BANKRUPT. You give no good service and don't deserve no stars.”

Helpful Report

Posted 3 years ago

Bensons For Beds is rated 1.2 based on 1,769 reviews