Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,758 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,758 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

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“Extremely disappointing experience! Extremely disappointing experience with Bensons for Beds. On the 6th February I visited Folkestone and made a purchase for £1463.97 which was for 1 bed and 2 mattresses. We were given quite a long date of 9 weeks which we agreed to for the 13th April. The day before the delivery I was informed that my order will be delivered on time but without the headboard. After taking the day off work and taken down my bed that morning I got a call from the delivery man to say he was on his way with only one divan so no mattresses. I had to tell the van driver to take it back as I have no use of a divan with no mattress. I instantly went to Folkestone Benson for Beds branch, on arrival the only staff there was Assistant Manager. I asked if he could help me but told me to wait 5 mins whilst he was putting sale signs outside. Once he did get round to speak to me, I explained the situation and great disappointment however the only assistance he could give me was that he could email Customer care on my behalf. I then explained to him the urgency of my problem due to now not having any beds for me and my family to sleep in again fell on death ears!”

Helpful Report

Posted 2 years ago

“The worst experience I have ever had with any company! Everything from the moment my payment was collected was a nightmare. My items weren't delivered for months (it was supposed to arrive 22 Feb and we are 13th April now), with delivery date moving 1 day before it was supposed to arrive 4 times! No one communicated anything with me, it was impossible to reach out to customer service. I was calling and waiting for 40-60 minutes and gave up multiple times, requested a call back that NEVER came, wrote multiple emails that were NOT answered. I had to live for weeks on the floor because my bed hasn't arrived and keep my belongings in boxes because my wardrobe has't arrived too. This company doesn't care about the customer, is not reliable and all they want is to take your money. DO NOT BUY from this terrible company!”

Helpful Report

Posted 2 years ago

“We bought the bed in January. They said it was going to be delivered in about 8 weeks and subsequently gave us a date - 18th March. On the morning of the delivery (after we moved everything ready in time), they notified us to say that they'd be with us shortly. About 20 minutes after, they said they didn't have all the components of the bed so couldn't deliver it. They said they could deliver again three and a half weeks later. When they they turned up a second time, they got most of the bed parts out of the lorry and discovered that they didn't have the base! I don't know how difficult it can be to be able to check the parts against the docket when they're loading the lorry. I get the impression that the staff are new at the job and don't have either the care or understanding for what they are doing. I'm currently on the phone to them (been holding for 45 minutes). No doubt they'll apologise, give me another delivery date and the fun will start again for the third time. If I had know this would happen, I definitely wouldn't have bought from them. From the reviews, it looks like this has been an ongoing problem for at least 2 years with Bensons. Just rang "customer services", haha, and they put me on hold and hung up. Nice people!”

Helpful Report

Posted 2 years ago

“Stressful experience. Over a period of 2 weeks I called the Kilmarnock store and no one responded. I called the main customer service number and on average I was placed 85th in the Queue. My 5.5k order was processed incorrectly and when I tried to check the delivery date it had been cancelled. Sorted this out in 4 hrs by emailing the CEO direct - that’s how stressed the experience was. Should have stuck with John Lewis so lessons learnt. Deliverers of my 3 mattresses to my new home was shocking. The drivers refused to back truck up and entered the new development. I didn’t want any more grief so ask the to leave the beds on the public pavement - which they did. I managed to get the local farmer and two others to help me move them into my home. I am a pensioner and this has to be the worst ever customer experience in my lifetime. If it’s a whole lot of grief you want then purchase your beds here. Message for the CEO. You seriously need to go back to the floor and see how your business is being run. Or resign.”

Helpful Report

Posted 2 years ago

“Order a new bed on 2.1.2022. This was meant to be delivered on 16.3.2022. Received a phone call on 3.3.2022, to say there was delay in our bed being delivered due to difficulties with shipping. They rebooked for 13.4.2022. Considering Covid has happened a small delay is not that big a deal so went with it. I have received two texts confirming order delivery for 13.4.2022. Today 12.4.2022 I have received an email stating due to ‘operational issues’ they can’t deliver the bed but will deliver the mattresses. No contact details left, no update and no contact with the company itself just they will be in contact within 24hrs. They then sent me a customer service feedback form on their performance on our conversation, which I have I have not had. Save yourself the trouble don’t be fooled by their promise of actually receiving your order and go with another company who can fulfil their orders and stick to their scheduled deliveries times. All round poor service. I will assume I will also have further problems getting a refund.”

Helpful Report

Posted 2 years ago

“Great service when ordering the bed, but once the money was handed over that was the end of the nice experience. Never had such a terrible traumatic delivery experience. I was pressured to sign a disclaimer saying the bed was in perfect condition before they even got the bed off the van. I was told to sign it as they might damage the bed on delivery and couldn’t be held responsible. When I insisted on them getting the bed off the van and be seeing the bed before I sign they threatened to take the bed away, one of them then said they had a bad back and couldn’t take the bed up and install it without me signing a disclaimer. I was so worn down by them that I almost signed and then they suddenly decided they didn’t want to bring the bed in and drove off having not delivered it but also dismantled my own bed so I don’t even have my old bed to sleep in. The store didn’t want to know. Took over and hour to get through to customer services. Not have to wait another week for them to come back with my bed. Traumatised and in shock at this experience”

Helpful Report

Posted 2 years ago

“How can a company this big be this badly organized? I ordered a bed and mattress on the 2nd Jan and was a little shocked that they could not deliver until 22nd March. But l went with it. On Thursday 17th l got a text message which said " Just to confirm your Benson for beds order will be delivered as previously confirmed on 22/03/22 between 7 am and 1 pm." I thought great, so l packaged up all the bed ready for collection and put it outside ready for collection. At 12:45 when it had not been delivered l tried calling the customer service number on the text and all l got was " we are sorry we are not taking calls at the moment". So l tried the store phone number on the order form and that did not accept incoming calls. So I tried a different number on the order form to be put in a queue. At this point, l thought maybe it was just running late so l left it. Then at 3:15 of the day of delivery l get the following text "We are pleased to advise that we have now located your product and have re-booked your delivery for 28/03/22. We would like to thank you for your patience and apologize once more for this issue surrounding your delivery. Thank you Bensons Team" Well, what can you say, this is the first l heard that they have lost my order. So l drive to the store where l ordered the bed as l would assume they have a direct line to their different departments so could get an answer quicker. Well, what a joke, the manager at the Bedford store did not know what to do, his colleague said they only have the same phone numbers as us. So we told him to phone them only for him to get the answer of " sorry we are not taking calls at the moment". After him emailing some people and not shedding any light on the situation. He has said someone will call me today, but we will see. So l have wasted a day's holiday waiting for an order they had lost and could not be bothered to tell me about and now they expect me to take another day's holiday for an order that might turn up. The company just does not care. Update 24/03/2022 As l thought the Bedford store did not call as they said they would. So my order was not delivered on the 28th, got another text saying due to limited stock and space my order will now be delivered on the 29/04/22. A month late. Well lm not going to hold my breath, we will see!!!”

Helpful Report

Posted 2 years ago

“I have been waiting for my bed 6 MONTHS. The delivery guys call me today and tells me he only has a headboard but no bed. Shockingly terrible. No word to describe my anger. The mattress we bought is already sagging and they have ignored my complaints.”

Helpful Report

Posted 2 years ago

“After signing the petition, I wanted to add my voice to the many here with a negative experience of this diabolical company. I can't fault my in store experience, but once a problem occurred post payment, things deteriorated rapidly. Basically, the store loaded the wrong (Firm) variant of the (Medium) mattress I ordered and paid for back in October. The store manager had told me to come to him first if I had any problems with delivery, so I called him. Despite having paperwork proof which he himself signed, he was hostile from the outset and said there was no way "he" had made a mistake. He messed me around for a few weeks pretending to deal with my request to send the correct mattress, only to dump me via a carefully timed voicemail (when he knew I was unavailable) saying he was too busy to deal with it and I had to start again from scratch with Customer Services. The first person I spoke to started fairly well but wouldn't action my request to exchange mattresses before speaking with the very store manager who not only had chucked me over the fence to them in the first place, but also hadn't even bothered to write notes on my order to give Customer Services a head start on this. She wanted to investigate my story to basically confirm if I was, or was not, a liar and if I was they would refuse to exchange the mattress for the one I actually ordered and have paperwork to prove it! How insulting is this? She / they missed their own deadline for investigating and then went incommunicado for over 4 weeks until I emailed them again, having failed to get through on their 9am-5pm, Mon-Fri call line for 20 working days straight (I'm limited to my lunch hour only for personal calls). I had a reasonable response which still wouldn't accept any responsibility but as a "gesture of goodwill" the mattress I actually ordered and paid for, would actually be sent to me, but I'd have to first speak to the very store that cocked it up in the first place. What kind of "Customer Service", is this? I pushed back and, reasonably, asked them to call the store and notify me of the date of exchange as I'd take a day off work to fit around them. Since then, the lazy so and so's have done nothing at all and are now completely, wilfully, systematically and deliberately ignoring me and 3.5 months on from first raising this issue, I am still without the mattress that I in "good faith" ordered and paid for. Even emailing them with the CEO - Mark Jackson - and other senior Bensons managers, has had no effect and I still can't get through on their infernally restricted Customer Service call line. Bensons for Beds are in a category of their own where Customer Service is concerned, as there are no words in English I can think of to drive home how abysmal and ethically and morally challenged they are. My perception of their culture is that it is deplorable, and the stress they put on their customers who have simple to fix problems that any other company on the planet would resolve quickly, is inexcusable. I have a nightly reminder, after all, that I am still not able to sleep on the mattress I paid for months ago, and how unimportant and insignificant I am and how utterly powerless I am to do anything about their childish "I'm ignoring you, ha ha, what are you going to do about it?" tactics. Please count me available to do anything and everything to bring them to account for the unignorable and growing number of complaints out there.”

Helpful Report

Posted 2 years ago

“If I could give zero I would. I was informed that my mattress would be delivered on 5th April 2022. Just one day before that I got an email stated that the item could not be located in the warehouse and I will be informed within 24hrs. Nothing happened until 5th April 11pm: I received a message stated somewhat like I contacted them to put things on hold which I didn't. Then put my delivery on date 26/12/2050 . SHOCKING!!! I have tried to contact them on 6th April. I was 51 on the queue. I got to speak to a staff name Karen eventually she was helpful. However end of the day it sent me a message to deliver my mattress on 11/05!! I have been waiting for the mattress for 6 week as I place an order since 22/2 WHY DO I HAVE TO WAIT 5 WEEKS MORE? IS THIS FOR REAL? WITH NO EXPLANATION. I tried so hard to call them. I am livid. I called to arrange delivery option instead which was less queue. However, it cut me off when I was no.3 in the queue twice. I called New Malden numerous times no one answered!! They all dead or closed down I don't know. I called customer service again then I was no 96 on the queue.. that's how you do business.. AVOID. If you want to cancelled they want to deduct you 20% of the price you pay. I AM NOT HAPPY AT ALL..WORST EXPERIENCE BUYING FROM THIS COMPANY. IT WAS UNDER ADMINISTRATION ON 2018 AND SHOULD BE BANKRUPT. You give no good service and don't deserve no stars.”

Helpful Report

Posted 2 years ago

“Ordered bed on 3 March delivery was to be 17 March, on morning of this driver rang said he is on way but has mattress but no base so no point in delivering that. Was then booked for delivery on 8 th of April unbelievably driver rang said on the way but have mattress but no base!!! Every time I tried to phone customer service was usually told 70 to eighty In queue, in the end called the store and cancelled it now waiting for money back Terrible service”

Helpful Report

Posted 2 years ago

“Had mattress for 6 months complaine sit was faulty had to pay 60 pound to a guy to come check it out from home serve who said nothing wrong with it he laid on bed in middle said it was fine I’m like try lying on either side So he goes you disagree I’ll put it down and then he goes can you sign here to say you disagree and I looked at it and it said sign to say your claims invalid I was like mate you having a laugh and he quickly scarpered I’m going to get my own independent person to come and do a report for me and if all fails take them to a small claims court”

Helpful Report

Posted 2 years ago

“Rubbish delivery. Delivery time slot is 7am to 6pm. If your don’t answer their call. They will just skip and rearrange your full paid bed to be delivered 10 days later. So enough after paid two months before but still need to wait 10 more days. Never use them again in my life.”

Helpful Report

Posted 2 years ago

“Ordered a mattress from this company for 6 week delivery. 4 days before delivery they put delivery forward 1 month. I cancelled by e mail and after 3 weeks I am still waiting for confirmation of my cancelation and my money back. Don't buy of them they will go belly up. No amount of words can express how bad this company is.”

Helpful Report

Posted 2 years ago

“Bought a bed paid well over what it was worth but liked the look of the bed..I had nothink but problems... bed was delived a few times broken mattress broken it went on for nearly a year.. refused to take broken bed still have it...the shop dosnt want anything to do with it just wanted the sale and delivery drivers was very rude to my wife..never again would I buy from this shop”

Helpful Report

Posted 2 years ago

“Bought 2 beds in Jan 2022 from Benson's in Reading. First bed delivered with wrong draws and a month later, still haven't heard when new base is going to be delivered. 2nd bed for my daughter confirmed delivery on 22/03/22 and no show. no phone call no explanation and no follow up date promised. Shocking customer service, don't buy from this company.”

Helpful Report

Posted 2 years ago

“Spent £1,296.96 on a number if items accept beds beg Jan. Only had one item delivered. The rest of order was delayed. Then today 28th March the rest was delivered. Took our old beds out to the garage to make it easy for delivery men. Nothing had turned up so the mattress have been dragged back in! Worthing branch phone number doesn't work. Think I'll have another beer to calm down. Should of done my research before I bought anything. Buyer be ware !”

Helpful Report

Posted 2 years ago

“Delivery date for my mattress was the 23rd of March (6 weeks after ordering). Despite being sent a message on the morning of the 23rd stating my order would arrive between 9-11am, it transpires the mattress was never available to be delivered. I tried to call back the local store but the phone number is invalid, despite being listed on their website and invoice. Spoke to customer services who told me the mattress wouldn’t be available for another 6 weeks. I requested a temporary mattress as I’m heavily pregnant and have nothing to sleep on. I was told I would be called back today (28th of March) to arrange this. No call back and now the customer services phone line is down. Tried the chat service and was told to call customer services. Awful service.”

Helpful Report

Posted 2 years ago

“Have waited two months for a bed. Received texts and emails confirming that the delivery was still going ahead as planned. On the delivery day, sure enough the delivery arrived. Headboard…… but no bloody bed. Went back to the shop and was told that they had lost it in the warehouse!!!! And still we wait. 2 weeks and they can have their headboard back and they can stick their bed. Shocking and surprised they are still trading.”

Helpful Report

Posted 2 years ago

“Placed order 14 January 22, delivery arranged for 7 March. Delivery arrived but No mattress. Received text days later with new delivery for 11 March 22. Received voice message on 10 March 22 stating that mattress was out of stock and that the delivery for the 11 March was cancelled. Received text today 24 March 22 We are pleased to advise that we have now re-booked your delivery for 06 May 22. PLEASED To ADVISE. Another 6 weeks without a mattress what a joke. Apalling Customer and delivery Service.”

Helpful Report

Posted 2 years ago

Bensons For Beds is rated 1.2 based on 1,758 reviews