bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

Write Your review

Tell us how bp pulse made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a BMW charger fitted by BP Chargemaster on 27th July 2020. It has never worked with the BMW app. In the early days, the Company tried to fix the fault, they replaced the charger, still no good. They said that wi fi could be the problem, I upgraded my modem from Sky to a more powerful unit, still nothing. Now, they ignore all of my emails. I contacted BMW customer services, who weren't interested. I can't believe that nobody is interested in my plight. Sadly, I am not really into social media, or I would be complaining loudly about both BMW and BP Chargemaster. All I want is a fully functioning charger, and as I paid BP £975.00 I would have thought that was not too much to ask.”

Helpful Report

Posted 3 years ago

“Getting the charger installed took a long time, when I was told by the car dealer he had never known of any issues and it was very quick. The amount of detail, photos etc. required was astounding, e.g. a photo of where water mains comes into the house. Install was fine, but it then took over 2 weeks for the installation engineer to file his report and my account set up so I could use the charger properly.”

Helpful Report

Posted 3 years ago

“Installer Craig was fantastic - very quick and straightforward and gave me a run through of the operations. Excellent service from him”

Helpful Report

Posted 3 years ago

“After several weeks of phone calls and an online application (photos etc) I have heard nothing, I chased again and I fully appreciate that it is not a straight forward installation, I was told that technical would have to call me to discuss various options eg. a data cable, no call. I chased again and I was informed that I needed a site survey (£75), the team would call me Monday and as of Wednesday afternoon, no communication. I was recommended to use BP Pulse by Jaguar. This morning I had a much more constructive phone call with Pod-Point, also a Jaguar recommended supplier.”

Helpful Report

Posted 3 years ago

“The team kept me in the loop without the whole experience and helped and answered any question I had. Mohammed in particular was very helpful and Peter the electricity did a marvellous job fitting my charge divise.”

Helpful Report

Posted 3 years ago

“Firstly I would like to get 2 things out of the way, the product the charger works perfectly a solid 9 out of ten. The engineer who installed it 10 out of 10 working in the very cold snap but maintained social distancing and wore a mask. Now the company what a disgrace. Initially no advice on the process and what would be required, found from UK Power Networks the electrical installation at my property is split into 3 sections. Up to the main fuse is UK Power Networks, from there to the electric meter is your electrical suppliers and from there on is my responsibility and need to get my own electrician. BP could not give me the amp usage of the charger to determine what main fuse and cabling I needed, UK Power Network told me. Supplied the photos they required but beware there is a size limit to the supplied pictures but you don't know this until you try to submit them. Also had to submit photos several times, why I don't know. I had got so fed up by this point I just did what was asked. Not the easiest company to contact shortest wait time on the phone was 45 minutes when ringing at 08:00am, their opening time. This process took best part of 5 months from taking delivery of the car to having a charger. I will be contacting Mercedes to advise they change their recommended supplier.”

Helpful Report

Posted 3 years ago

“Can somebody PLEASE tell me how to get the scheduler to work? I had my Chargemaster installed as part of a package with Motability. The customer service at the pre installation stage was terrible...not being told I was missing a photo, that the outside tap was a problem, that there was extra paperwork to fill in, etc. I was forever chasing them, trying to find out why things were not progressing. This was, of course, when I could get an answer! I have a chronic illness and do not have the energy for this. Anyway, eventually, an installation was booked and the engineer was brilliant, he's the one who gets the star! But the unit came with minimal instructions. To be honest, we thought it probably didn't need them. The app is so basic, it's easy to understand. Now, with hubby's car, there isn't a problem. It has a built in scheduler, so the car charges itself. My car does not and so is reliant on the chargepoint. In order to receive the OLEV grant, domestic chargers should fulfil this function. I haven't found anyone yet who has succeeded! We thought at first that there was a real problem with the charger as every time you plug in the car it starts charging. Not so. After 2 months of emails back and forth, we found out this is normal. The charge point will switch off after 10 minutes once it detects a schedule is set. However, somehow, my car then manages to disconnect itself in between the chargepoint switching itself off and the scheduled time starting! When you check troubleshooting in the app, it says look at FAQs and all this says is that BP uses the mobile phone network so if the signal isn't strong enough it won't work. And this is the industry standard. Well, it's strong enough to detect the car is plugged in, to record how much electricity is used, to know a schedule is set, just not to start a schedule. If there are that many problems, then switch to another system, like Wi-Fi. Meanwhile, I'm busy telling motability customers, if they can afford it, not to get a BP Chargemaster, plus I've recommended to my car dealership, MG, that they definitely do NOT recommend them to their customers. Come on BP, sort this out!”

Helpful Report

Posted 3 years ago

“had to threaten court action to get a promise of a refund , now threatening court action to actually get the refund . My case has been esculated more times than I can mention which simply means kicked upstairs and forgotten about . where is my money????”

Helpful Report

Posted 3 years ago

“The service is terrible only waited 3 months get told can't fit charger because they not looked at pictures properly had 3 months get contact with my surrplier heard nothing . I have never had email or phone call really disappointed how I've been treated . Still not had refund yet”

Helpful Report

Posted 3 years ago

“Poor communication. Impossible to contact by phone and very slow response time. Had little confidence charger would ever be installed. In the end arranged installation with another company who answered the phone (actually speaking to their customers!) and answered emails.”

Helpful Report

Posted 3 years ago

“I would like to thank Heather. She was friendly and very helpful. I have never seen like Heather specially when call to any customer service. She is the biggest asset to the company. So I give to Heather Folland the highest 5star because she gave 5star customer service. I wish every one becomes like Heather. Thank you Heather!!!!!!!”

Helpful Report

Posted 3 years ago

“I ordered my Mercedes on 23rd Oct 2020 with a BP Chargemaster included in the deal. I was contacted by BP within a few days, signed their application immediately and sent the information requested promptly. During the next 3 months I received approx 18 e-mails and sent 8 replies sending more and more information. I have spent well over 6 hours on the phone a lot of which was waiting for an agent to answer the call, when they did answer I just more and more queries. Late in January I raised a formal complaint and finally as soon as I was able to speak to the Homecharge Team Leader via her direct line the order moved along although it still needed constant prompting. On 27th Jan 2021 I was given an installation date of 5th Feb, just over 3 months after our first contact. I was contacted the day before by Peter from South Shields to confirm arrival time and the installation was completed in just over 3 hours entirely to my satisfaction. Well done Peter. I’m sure that the administration of the Chargemaster installations could do with a complete overhaul, you need to employ agents who are more qualified and request all the information up front and keep in touch with your customers on a regular basis. I just hope the unit and software is reliable.”

Helpful Report

Posted 3 years ago

“I took delivery of a Smart EQ on the 1st Dec 2020 and placed my order on the 3rd Dec the day the company changed their company logo. Knowing the problems with company internal departments changing causes delays. With the national demand for chargers also giving delay issues I just thought I will get it when everything was in place. The negative for me was that I had a charger fitted some 6 years ago, my dealership advised me that I should get the £350 grant again for the new car. I had to pay £350 in advance before the installation date could go ahead. I was given 11th Feb 2021 for installation, I received a call from a local installer JDS of Shenstone requesting to install on the 29th Jan. Darren gave me a call before the installation time stating he would be slightly late due to traffic. Darren arrived on site and completed a great install to my satisfaction, highly recommended all neat and tidy with all rubbish completely removed including my old failed charger which was full of water. I think everyone needs to be patient nationally, your install will be made a.s.a.p. due to demand your day will come. Everything works fine, just downloaded the app to try but not yet used so cannot comment at this time.”

Helpful Report

Posted 3 years ago

“I had the offer of a free charger with my Mercedes bought in December. I have been in communication with BP Chargemaster since 18th December, completing forms and providing photos and information. I have been asked for the same information on multiple occasions. I have had to chase them up myself and have been told on three occasions since 12th January that my installation was with the scheduling department to arrange a visit and that it would be given priority. I have not been contacted by them at all. I don't feel that they care about customer service at all. I am surprised by all of the positive reviews, as that does not reflect my experience at all. I thought that BP were a decent company, but no longer.”

Helpful Report

Posted 3 years ago

“Although I have given one star, this is actually far too high a rating given the horrible customer service I have received. I paid the initial charge then heard nothing for weeks and had to phone to find out what was happening. Had to upload photos to their site. Later told photos were no good. Eventually after much chasing on my side was told I needed to get my electricity company to install a special switch (£100) and that chargemaster would need to charge an additional £50 to instal an additional switch. Finally given an installation date, only to be told 2 weeks later that more photos were needed and that installation date would not be met. Ordered charger 2 months before picking up car. Have had car now 1 month with no means of charging at home. Still no clue about when charger will be installed. Was recommended BP chargemaster by Mitsubishi but have now heard of other dissatisfied customers. Worst customer experience in my life - I can't believe they are part of BP.”

Helpful Report

Posted 3 years ago

“I placed my order for a home charger in October and duly parted with my money. Looking through the reviews on here they read like a carbon copy of my own experience. No one ever bothered to contact me to update the progress. When I finally did get a response it was only to request the information on the installation that I had already provided. Two months later they had the nerve to blame Scottish and Southern and tell me it was my job to get in touch with them to request an inspection of my installation. After I cancelled the installation last week they emailed me asking for more information on the installation! I still haven’t had my refund. I think it’s particularly shocking that this shambolic company is certified under the government grant scheme. Even my letter to the CEO went unacknowledged. Truly rotten!”

Helpful Report

Posted 3 years ago

“I started my order on 23rd December 2020 when I took delivery of my car. Over the Christmas period I provided all the photographs required for the team to confirm that they could install the charging unit. On the 6th January BP contacted the network provider to confirm there was sufficient capacity to install the unit. Since then everthing has stopped. I have chased the installation weekly but nothing has happened. This is not acceptable, BP appear to have sat on their hands whilst waiting for the response of a third party, rather than proactively moving the installation forward. 5 weeks since I took delivery of my vehicle I am still waiting for an installation date. If you try and phone BP to ask any questions, make sure you set aside at least an hour to wait for them to answer the phone, they appear to be totally understaffed and it appears to me that there is no urgency and if there is a third party who can be blamed for the delay that is sufficient to do nothing further. I complained about this yesterday to the Customer Service Adviser who was going to look into it and come back to me the same day. The sun set on yesterday without a response, and its about to set again.....”

Helpful Report

Posted 3 years ago

“The worst customer service I have ever experienced! It took 4 months for the installation to take place & then only after I had involved my Mercedes dealer! Twice I was told the installation was ‘ good to go’ only to find that it wasn’t.”

Helpful Report

Posted 3 years ago

“Very good customer service, there was an issue with a charging point in which the charger would not allow the lead to disconnect, we were unable to resolve the issue however the lead did eventually disconnect and engineers are looking into the issue. Iqbal on the phone was great and helped go through all of the possible solutions. Even though we couldn't get to the bottom of it he was nice on the phone and understood the situation. Hopefully the engineer who looks at the charging point tomorrow can make sure the point is okay to use for the future.”

Helpful Report

Posted 3 years ago

“Inefficient service, especially after approval for charge point granted- had to contact you several times to get installation date. Instructions were unclear and a mystery to 2 qualified e!electricians. Your non ReD requirement is illegal in N. Ireland. One star would have sufficed. However, the subcontracted who finally installed the charge point was excellent, hence 2 stars.”

Helpful Report

Posted 3 years ago

bp pulse is rated 3.9 based on 4,410 reviews