Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,456 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,456 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

Write Your review

Tell us how Currys made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received a coffee machine for Christmas which was scratched and dented, I went back to Milton Keynes and was initially sent to the wrong desk for a return. Not a good start. We waited 40 minutes to be told none in stock but they had a different colour which I didn't want hence why we asked for a white one for Christmas. We then asked if we could order the product and collect at our local store in Loughboroguh, this wasn't possible. Visited the Loughborough store today and it took the girl 15 minutes to even acknowledge me standing there which annoyed me. I had to ask her if she was serving to which she replied 'what is it you want' I replied saying I wish to exchange the coffee machine so she said to go and find the correct one, I then returned to the desk and said I wanted to open the box to make sure there was no dent or scratch on the machine. She looked at her collegue a young girl who was equally useless and unhelpful and replied if you open the box you have to buy it. This is absolutely disgusting, so she is basically saying that if if was dented I would have to take it home with me! She then tried to charge me the new price which I couldn't believe because it was an exchange. These staff need some people skills and customer service training and not to be so rude and unhelpful and it wouldn't help to smile and look they they give s*** about the customer. I spoke to the manager and he said he would be having a word. I shall never buy anything in this awful store ever again.”

Helpful Report

Posted 9 years ago

“Ordered a range cooker end of October and was given a delivery date which was 5th December waited in all day then phoned up to find out where my delivery was only to be told the cooker is not even in the country even though I had a time slot . Had another date about 19th December got a text saying it will be delivered on 23rd I phoned again to say not convenient and was told to rebook after Christmas I called again 29 th December to be told the cooker had been sent back to belling and nobody knows why have been on the phone 3hrs today and keep being fobbed off and passed around loosing it now but they don't seem to care wish I had never bothered with curry sauce as you can't speak to customer services would give less then 1 star if I could”

Helpful Report

Posted 9 years ago

“Bought an integrated dishwasher and paid for installation. Engineers arrived but unable to install as it had a plug and old one was wired directly into wall. Phone rep was rude, telling me I should have read the product specification but the specification said nothing about the plug. New engineers arrived several days later and installed but forget to fix to kitchen unit, therefore when I opened the dishwasher door the whole unit came out. New engineer arranged for a whole week later. Called to say he'd be at the house at 0815 but arrived at 1715 but we had left as I had advised Currys we were out in the afternoon. Re-arranged appointment for another week later when they eventually came and fixed it in. Totally unsatisfactory service. Wrote to Currys requesting refund of installation but they have refused. Would not advise anyone to use Currys installation service and will never use them again.”

Helpful Report

Posted 9 years ago

“Reserved an item online but when I went into store the next day I was told there would be a 10 minute wait before some one could bring my items out. Why did I reserve oline when it would have been faster just to grab one off a shelf. There seemed to be a few people waiting on reserved items. To top it all off when I finally got my item and left all the alarms started to go off as they had not deactivated the security tag.”

Helpful Report

Posted 9 years ago

“good with taking faulty / unsuitable equipment back but staff are not too well informed about product, one particular sales girl gushed about the dual port / band whatever on a device, when I asked her what that meant see just looked blank and admitted that she didn't know, I go there because I'm lazy it's my own fault I suppose.”

Helpful Report

Posted 9 years ago

“Extremely poor service, appalling customer care and insults from staff. I've paid for a new 50 inch Samsung TV and removal of my old TV. The job was supposed to have been completed on 21 December but I'm still waiting for removal of the old TV. Currys have now failed to collect on 3 occasions. The new TV has been left propped up in its box against the furniture in my lounge. It takes up to 30 mins to get through to the contact centre, who frankly can do nothing as the distribution centre seems to be a law unto itself and will deliver or not depending on the whims of the drivers. They came this morning and failed to get out of the Lorry and just drove straight past. They promised they would come the last job and this hasn't happened. Don't trust this company, they don't deliver and don't care.”

Helpful Report

Posted 9 years ago

“I ordered a washing machine and paid for recycling. It was delivered on time but the delivery van said it had no room to take the old one and that Curry's would phone me the next day to arrange a pick-up of the old machine. I had to phone them, taking over 15 minutes of my time as their customer service does not have enough employees to deal with queries. They gave me a day and time to collect it and even texted confirmation, but it was not collected. Now I am trying again to have it collected and have been waiting over 30 minutes to speak to the correct department. Will it be collected this time? I doubt if I will ever go to Curry's again for a purchase. JH Stockport”

Helpful Report

Posted 9 years ago

“Staff on you as you walk in the door don't get a chance to look before a pushy staff members there in your face back off when a customer wants help they will look for it”

Helpful Report

Posted 9 years ago

“After 7 days of waiting period of LED TV, they call up and say they don't have stock hence can't deliver the product at promised/discussed day. More so customer have to call upon the number which by default takes 25-30 minutes to connect. Already paid to them and have no choice but to wait whenever they have stock available and can deliver. Regret to choose Currys”

Helpful Report

Posted 9 years ago

“I bought 2 ipads online on 30th November for Christmas presents. They have been 'lost' so Curry's need to 'investigate' which will take til mid January. I requested they provide the goods I have paid for and carry out their investigation separately but got nowhere. Awful customer service and will now have 2 disappointed children for Christmas. Avoid Curry's at all cost!”

Helpful Report

Posted 9 years ago

“Delivery men refused to take old appliance away at time of delivery, even though we had paid extra for this to be done!!!!!!!”

Helpful Report

Posted 9 years ago

“Bought an iPod on black Friday - received an email a week later to say there was an issue with my order and someone would contact me, no one contacted me! another week went by, I called the helpline after waiting 40 mins to speak to some one, turns out they have no stock of the item and wouldn't until the new year! The guy on the phone was no help, my options were to wait for the product or get a refund and buy it in store at a more expensive price!”

Helpful Report

Posted 9 years ago

“I am disgusted with Currys, i had to take my YOUVIEW box back as it was not working, the Know How chap said it would be about 7-10 days and they would ring me when it is ready , after 7 days i called the shop and was told it had been sent back to HUMAX for repair, so i waited a another week and rang again but could not get through so i rang the number on my work sheet which happened to be customer service and was told that she could not help, after a very heated argument i asked to speak to some one higher and was put through to tech dept he said he could not help but said it is best if i phoned HUMAX, which i did, once again i was told they could not help as they had no records of my box and sugested i rang Currys, after several attempts i eventualy got through ,this time i was told that my box was ready for collection and had been for 11 days as it was repaired in store and was never sent away and that they had rang me 4 times and left messages on my answer phone, my answer phone had not been on for the last month so they could not leave any messages at all. We pay for this Know How service every month and this is how you get treated, a very unsatisfactory service by all departments.It will be a long time before i spend money at Currys”

Helpful Report

Posted 9 years ago

“Bought a heat pump tumble dryer online, arrived when it was to but it was damaged so taken away again. Would you believe they cancelled order then and never told us!!. I contacted them to see when I was getting new one delivered as they still had my money (Several e-mails and 2 X 30 mins plus phone calls later) I managed to get other one ordered with a delivery day settled, Another day of work but no dryer it eventually arrived the next day no removal from packaging just dumped in kitchen and the delivery guys were of. Shocking service was eventually contacted as a result of my complaints on line given £5.00 goodwill payment. Guess what I shredded it as I will never use currys again. We should have learned after our previous purchase of an HP laptop now only 5 months old and been for repair now three times they will do anything and everything to squirm out of replacing it, unless you have bought there extended warranty, hellow its under manufacturer warranty the first year. AS I SAID NEVER AGAIN WILL USE CURRYS”

Helpful Report

Posted 9 years ago

“This has been my worst ever experience of online shopping. We ordered a New World Gas Cooker 3 weeks ago and booked the delivery and connection for December 12th. On the morning of the 12th we received a text message to say that the delivery would be between 3pm and 7pm. all good so far. 30 minutes after the text message my wife took a call from KNOWHOW to say that the item had not been delivered to them by the manufacturer and they would let us know when they would be able to deliver it to us. I was out when we received this call and decided to ring KNOWHOW and find out what was going on. After waiting on the line for 25 minutes I finally got through to a machine asking me to press 1 for this and 2 for that, and after another 5 minutes I eventually got through to a human voice. The lady was very polite and after some investigation from her she explained that the cooker was in their stockroom in Lincolnshire...... so it was available but they were not going to deliver it. She then came up with some other dates for delivery which were not acceptable to me so politely I told her what they could do with their cooker and explained that I would like to cancel the order. She proceeded to cancel the order and explained that I would get an email confirming this; as yet I have seen no email. She told me that the money(which they have had for the last 3 weeks) would be put back into my account within the next 3 to 5 working days, I explained to her that it had only taken them seconds to take it out of my account so why couldn't they put it back in seconds, apparently it’s down to the banks. I just wish I had read the reviews before I had ordered from Currys, as I said at the beginning of this review it has been my worst ever experience of online shopping and I will never use this company again. I'm afraid if they don't sort themselves out very soon they will go the same way as that other famous electrical retailer COMET. Would I recommend them.....? MOST DEFINATELY NOT.”

Helpful Report

Posted 9 years ago

“Appalling. Having made (for us) an expensive purchase of a condenser tumble dryer we were very disappointed to find it did not dry the clothes! It didn't even warm up. It was useless. We had no more money and a family's clothes to wash and dry before work and school. 'No problem', we thought. Stupidly, it turns out. 'Curry's will just repair or replace - IT SAYS SO ON THEIR WEBSITE'. Wrong. They offered to repair it, some 4 weeks later. Hmmm, lots of damp clothes between now and then, Curry's. Sorry, that doesn't work. We'll have to go for a replacement product then please.' Since then we have had several different versions of the script read to us with increasing impatience and discourtesy. One operative even hung up after repeating that a manager was not available to speak to us. We were left completely out of options, more than £300 out of pocket and without any way of drying clothes at the wettest time of year. No humanity, no compassion, not even any common sense. We have had no choice but to go to our credit card company (thank god we always use them for large purchases!) to begin a dispute. They have much more financial clout than us and might, therefore, be listened to. Eventually we hope to get our money back that way. We still have no way of drying our clothes. To add to our incredible frustration, the tumble dryer in question is still available through Currys online, with next day delivery. We can't afford to buy another dryer before we get the money back for this one but we will NOT be buying anything from Currys again.”

Helpful Report

Posted 9 years ago

“I ordered a Bosch oven and hob from Currys - brilliant products but what has to be the worst ever customer service I have ever heard of. Nothing arrived when promised, promised calls were not made, the cooker was installed incorrectly and damaged but Currys do not want to know. I went all the way to the CEO who just passed it back down the chain. We are still waiting for this to be sorted out after several weeks Whatever you do NEVER buy anything from Currys / PCWorld”

Helpful Report

Posted 9 years ago

“Omg the worst service I have ever had..... Will never use currys ever again!!!! Dishwasher was mean to be delivered on 2 nd Dec, it never arrived !!! Over a week of trying to get through to the delivery department , to be held on the line approx 20 mins and then getting cut off. Tried the sales...... Got through right away..... I wonder why!!!! They couldn't help me!!! Eventually after over a week without any communication got another date for delivery 11th Dec. I work from home and my window faces over the entrance of my property, to be told that they arrived and I wasn't at home.... Total lie!!!! Next delivery date 12th Dec,.... My item had been damaged so won't be delivered!!!!! How much can one person take!!!! Cancelled my order , which I will need to wait 3-5 working days for my money to be refunded! So from start to finish , and no dishwasher - nearly 4 weeks....... You are advertising next day delivery........ False advertising!!!!! Worst company I have ever dealt with!!!!”

Helpful Report

Posted 9 years ago

“Bought 2 X Amazon Fire @ £34.99 for Xmas presents over the Black Friday few days, now there has been no show at the Royal Mail despite getting a tracking number & order email, Royal Mail showing as not received from supplier yet. Phoned Currys twice, been fobbed off twice on the phone that it will be looked into over 10 days and advised I would probably just get a refund !!! .... Eventually and of course if I go elsewhere now will have to pay the £49.99. Wish I just picked them up from Argos or Tesco on Black Friday if I'd know what a shambles currys online would be !!!! ... Haven't used Currys for years, as thought there customer service may have improved by now.. I was wrong and will avoid In The future. I said my local store has them for click and collect can I not pick them up? And of course if the other 2 eventually show up I can return them. ...they said no I would have to buy them at there current price of £49.99, but in the meantime they've got my payment and I'm having to wait until 20 December for them probably not to resolve and just give me a refund. .... Furious that they won't honour the price or send out a Replacement, or that I'm able to go to my local store and pick up two with my receipt of purchase. I now think the Black Friday deal was just a big scam ....”

Helpful Report

Posted 9 years ago

“we had problems with a dishwasher purchased online as previously reviewed. We went to the Worcester Blackpole branch found the dishwasher we wanted and although it was just past opening times the lady we spoke to about all of the problems was amazing running round helping other people as well. We gor the dishwasher home only to find a dent in the door we took photos and returned to the store more than helpful telling us to carry on using it and she would ring hotpoint for us and arrange a replacement or repair, this she did on the Monday, the dishwasher has now been repaired. A amazing experience for someone who has little faith in Currys generally and would not have used them by choice. BRILLIANT SERVICE, if only all currys were like this.”

Helpful Report

Posted 9 years ago

Currys is rated 2.0 based on 3,456 reviews