Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,454 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently bought a new Samsung washing machine from Currys, which so far is working OK. On installation Curry's contractor made two deep scratches about 6 foot long in our expensive Amtico floor. We immediately contacted customer "services" and were offered £50 compensation, which we did not accept, as to replace the damaged area of floor will cost several hundred pounds. Currys then sent an extremely rude and ignorant man to inspect the floor, and shortly afterwards we received a letter saying the contractor was not responsible for the damage, and Currys would not offer any compensation. The letter implied we were lying and stated the scratches were already in the floor prior to installation of the washing machine, which they were not. Customer services did not return my phone calls as promised on several occasions when I tried to contact them to pursue this. I have since been promised someone will call me in 3 - 5 days, in reply to several emails, but I am still awaiting a call, almost one month later. We thought Currys were a reputable company, prepared to accept liability for damage caused to our property by their contractor, but this is very apparently not so.”

Helpful Report

Posted 5 years ago

“If I had read these poor reviews before ordering a washer dryer I would not have used Curry’s. Delivery missed the first day and subsequent delivery slot not kept. Had to wait in 2 days with numerous calls to the call centre to find out what was going on. We were told that curry’s over book and this is a frequent occurrence. Have been left with a small leak where plumbed in. Have had to pay for my own plumber to sort it out as tenants move in tomorrow. Has ended up costing more. Use a reliable firm not Curry’s.”

Helpful Report

Posted 5 years ago

“This is the worst company I have ever had to work with. They were supposed to have delivered and said that they delivered a freezer and then took weeks to deliver it. Once we got it, it was running warm and then goes warmer to now it is +15°C--warmer than a fridge. They will not return it or fix it although it should be under warranty. NEVER USE THIS COMPANY!!!”

Helpful Report

Posted 5 years ago

“They Delivered a faulty Logik Fridge Freezer and wouldn't replace, sent out a repair guy who said I needed to balance the Fridge as my floor was off in his report but failed to mentionin the report that he also said it could be the Fridgemight be off centre or hinges not put on properly, I did level the Fridge only to be told there isn't a fault so I sent a video click so there still wont replace never mind refund but will send out a crew to inspect the Fridge. Totally lost all respect for this company and will never buy from them again, I was about to buy a cooker, Dyson handheld and a Condenser but was having problems with my back sending out a clearance code for my money to be transferred, I just wish it didn't work in the first place, so I'm still waiting to see what the final out come will be, I will update as soon as I get the final message from them. AVOID AT ALL COST but from AO or John Lewis, fast response and great customer service from both.”

Helpful Report

Posted 5 years ago

“purchased a samsung55in tv im march 2018 with a 5 year extended warranty for a total £728. we have just started to have an issue with the screen, we have large purple patch on the screen. went into the telford to ask advice. I showed an image of the screen to a member of along with the receipt. His reply was that the model of the tv we have was stock left over from black Friday and that they were cheap stock. he said im not a repair guy but it looks as if rear lights gone.... I can sell you a new one. I don't call £700 cheap and was quite annoyed how dismissive he was. I am also even less impressed how a tv just over 12mths old is in need of repair. So on the way I spoke to knowhow help desk. The young girl looked at the receipt handed it back and said bring it in to the and it will be sent away for assessment. I don't know who is responsible for training within the telford store but the attitude of staff leaves a little to be desired. its no wonder high street retail is ailing. in the mean time im watching a tv with more purple rain than prince ever had.”

Helpful Report

Posted 5 years ago

“STAY AWAY FROM THIS COMPANY LET ME TELL YOU WHY. I PLACED AN ORDER PAYING 1449.00 FOR A PHONE TO BE DELIVERED TO MY HOME ADDRESS IN SOUTH YORKSHIRE GUESS WHAT IT DID NOT ARRIVE BUT TURBNED UOP AT AN ADDRESS IN WEST YORKSHIRRE GUESS WOT MORE ITS MY FAULT THEY REFUSE TO GIVE ME THE ADDRESS DUE TO DPA AND HAVE ADVISED ME ITS MY FAULT AND GO TO MY BANK SO MY MESSAGE SIMPLE STAY WELL CLEAR THEY CANNOT ACCEPT WHEN THERE THE ONES AT FAULT”

Helpful Report

Posted 5 years ago

“Worst place to buy products and terrible customer services. If this is how Currys treat customers who spent about £1000,what is it like to someone spending less??! After 9 visits Currys still couldn't get it right. Never to shop at Currys again. Orders will be canceled.”

Helpful Report

Posted 5 years ago

“How difficult can it be to buy appliances from Currys ? And Currys making same mistakes after about 9 visits?! 1st time they came to deliver a dryer without washing machine. And an oven that they claimed was a wrong product even after explaining to shops about it. Biggest joke was the customer services who were extremely rude on the phone, having spent about £1000 with the company!! 2nd time after shop manager talked me out of canceling the products, and after 3 more visits to the shop to make sure they WILL deliver all 3 appliances TOGETHER, they managed to turn up without the oven!!! How bad can Currys service be?? I am canceling the order now. Never will I shop at Currys again.”

Helpful Report

Posted 5 years ago

“John at Crawley branch of Currys great customer service when I bought a TV today. Quick, efficient & polite. Give him a raise!”

Helpful Report

Posted 5 years ago

“Ordered an American style fridge freezer. It's a big unit and they knew it when they sold it. Paid for the delivery, installation and recycling of my old unit. Nearly £2000 for the lot. Delivery guys show up, realise that it's an old Victorian tenement without a lift and refuse to get it up the stairs for me. They offer to dump it on the downstairs landing instead. The cheek! I tell them to bugger off and take the fridge back where it came from. What's the point of me paying EXTRA for installation if they're not actually planning to install it? Not even get it up into my kitchen?! 15 minutes on hold with customer service only to be told to call back later if I want a refund. No apology. Made me feel like it's my own fault that they don't deliver large fridges when there's stairs involved. NOWHERE in their FAQ nor when I was ordering was it EVER stated that this would be the case or that they are unable to arrange for more manpower to complete the task. This is blatant misselling. To say that this is unacceptable and unreasonable doesn't even begin to cover it. Will never buy anything from Currys as long as I live.”

Helpful Report

Posted 5 years ago

“DO NOT ORDER ANYTHING THAT NEEDS DELIVERING .... THEY'LL GIVE YOU A 12 HOUR DELIVERY WINDOW EVEN THOUGH THEY KNOW THE ESTIMATED DELIVERY TIME!! They ruined our weekend because the delivery driver couldn't be bothered to look for our house on the Saturday so buggered off when he couldn't reach me on the phone (was engaged but they didn't try the mobile no). So I had to stay home most of Sunday too until it eventually turned up. Seems the delivery company are useless, and drivers incapable asking for directions, reading a map or a road sign. We don't have a hard to find property!”

Helpful Report

Posted 5 years ago

“Unbelievable- bought a expensive steam iron 6 months ago - it broke I took it back to curry’s in pontefract was told the policy was not exchange but send off repair- can take up to 28 days : I said so what do I use for up to 28 days - reply buy another if you don’t have a spare - that was well over 28 days ago - I get a phone call from curry’s this morning - have you got a problem collecting your iron - excuse me you said you would ring me when it’s ready - curry’s staff - sorry about that it’s been sat here 10 days ready for you - absolutely disgusting think very hard before you purchase anything from pontefract store the staff in my eyes are absolutely useless- honestly go buy electrical goods from a supermarket where you can exchange with no hassle”

Helpful Report

Posted 5 years ago

“DO NOT BUY. DISGUSTING SERVICE I BOUGHT A LAPTOP FROM PC WORLD ONLINE SHOP. IT DOES NOT WORK. WE CALLED THEIR HEAD OFFICE AND THEY TOLD US TO GO TO THE NEAREST BRANCH TO RETURN. BUT WHEN WE WENT TO STEPNY GREEN STORE IN LONDON THEY HARASSED US AND REFUSED TO REFUND OR EXCHANGE.”

Helpful Report

Posted 5 years ago

“Should be no stars. We had a washing machine delivered in January, the guys delivering it caused damage to our kitchen. cracked floor tiles and a kitchen island ripped off the wall. we contacted curry's who passed the buck to their delivery partner. The delivery partner then played the system for 3 months always contacting us at the last minute in the end stating they could not find a workman to make good the damages. Currys finally took the case back and insisted we get two quotes for the work(it is very hard indeed to get formal quotes for this size of job without paying a fee which curry's will not cover). 5 months after the damage currys will not show any flexibility and are breaching consumer protection legislation by limiting their liability without informing customers! all we wanted was them to mend the damage caused when their product was delivered. Still trying to get the requisite number of quotes. Curry's dont care about the customer or that they are breaching legislation. Will never use them again and advise you all to do the same. Go to John Lewis their customer service is great compared to these jokers”

Helpful Report

Posted 5 years ago

“I paid for a 5 year plan with knowhow when I bought a cooker was told covers everything. After a year metal around the hob started rusting and falling off. They said it was cosmetic and would not pay. DO NOT PAY for Knowhow it’s an absolute waste of money. I will never shop in Curry’s again neither will my family or friends.”

Helpful Report

Posted 5 years ago

“The absolute worst customer service ever. Ordered a cooker for my mum, privet match with John Lewis took ages, arranging delivery and installation took ages. Upon arrival the installers lied and said the connection wasn't to standard so they couldn't fit it. She lives in a council house built in 1979, the council engineer had to come and confirm there was nothing wrong. Re arranged delivery, sat in from 6 till 6. They didn't turn up. Another long call to customer services, turns out research delivery was never booked. Cancelled the whole lot and will buy through John Lewis as I should have.”

Helpful Report

Posted 5 years ago

“ought Sony bravia in store 19.4.19 Bought Sony bravia in Kidderminster store 19.4.19, beset by loads of problems, in between their helpline and Sony for fixes to multiple problems, Just rang tech support Currys on 10.5.19 for the third time, they won't recover tv for inspection over 14 days since purchase (though other products will if less than 30 days) so yes I have to contact Sony to see if they can help, but they are closed at weekends. Top class this. Already wasted 5 to 6 hours on this. Does Currys care? Update spent 50 minutes with Sony today 13.5.19 various fixes none worked then said I would have to take it to a Sony service centre myself! Yet because of having no time left to do this in the next 2 weeks I asked to speak to the Sony team leader. I was on hold for 5 minutes then gave up having already wasted time. I then spoke to Currys tech now team, chap inferred that if multiple problems then they would look at it outside 14 days! He then listened to me for 15 minutes about the various complaints I had about Currys and Sony then told me he would put me through to customers services. I waited a few minutes then found I had been put through to Productivity Services! They put me through to customer services, I explained to Natasha at Currys that I has been told contradictory info from the tech now team about warranty and wasted endless hours with both them and Sony for fixes to this brand new TV which haven't worked. The bottom line is that the TV kept turning itself back on as well as the multiple problems with the picture and volume, I shouldn't have to waste endless time and a fortune on the phone. Natasha offered no real aplology, no offer of compensation. Instead it's company policy that I have to take the TV back to the store so long as it is within 31 days (different to what other staff told me) it should be replaced if fault confirmed. I told her I had already taken time off work 3x and couldn't afford any more time for 2 weeks.I told her that we weren't in a remote area, 5 miles from the store and surely a van could just drop by when in the area. She said if I didnt return the TV in 31 days it would have to go to Sony for inspection!. Alex Baldock is the Head of Customers Services and I will write to him with the reviews of my miserable wasted and expensive time and shocking customers experience with Currys.I suggest everybody with a complaint go straight to him and see if customers experience improves! What a shambolic organisation!”

Helpful Report

Posted 5 years ago

“Currys PCWorld Team Know How are an absolute disgrace. Having bought a TV from their store, we were sold the installation package for £199 and given a time slot between 8am-1pm the following Saturday. What we didn’t know is that they outsource to another company to carry out the installation. On the morning, we received a call from the engineer to say that he would not arrive until 4pm. Day was then rearrange and by 4:30 no one had turned up. We called Team Know How and was told that it wasn’t their responsibility and to call the installer. As far as the law is concerned, the contract lies with the company you purchase from but they would not accept this and told us that our rights as a customer meant nothing. We called the sub contractor and was told the office was closed but he’d try and email the lead engineer to see what was happening. At 6pm (2 hrs after re arranged appointment) we received a call from engineer who said he’s be with us at 7pm after a small job. By 8pm he had still not arrived and we have heard nothing since. We called Currys PC Know How, again this afternoon and they responded in the same manner as on the first occasion, rude, abrupt, disrespectful and dishonest. We have no solution and they have £748 of our money. NEVER BUY ANYTHING FROM THIS COMPANY”

Helpful Report

Posted 5 years ago

“Excellent new gaming board and mouse game for my son”

Helpful Report

Posted 5 years ago

“I spent over £1k wasn’t happy with the attitude of the computer staff not very helpful. I bought a washing machine and fridge freezer they were supposed to deliver on Wednesday but failed to arrive. I had to go to the store to rearrange the delivery. This was arranged for Friday. When they arrived the washing machine was the wrong colour, they took this back and then brought in the fridge freezer. When I was putting my food back into the freezer I noticed one of the drawers was broken. I then returned to the store where I had to have a refund and resale. I complain to customer services, on line, but received the standard sorry. Not happy with my experience and won’t be going in again. I will be buying the Samsung tablet and Office I need from Argos!!!”

Helpful Report

Posted 5 years ago

Currys is rated 2.0 based on 3,454 reviews