Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,036 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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Victor

LAV KUSH PRASAD

Dell 1 star review on 21st November 2022

L.B.M.T

Anonymous

Anonymous // 01/01/2019

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“This company has become one of the worst companies to buy a computer from. I'm actually surprised to see a 1.4 star rating as I feel it should be a 0 star rating. I believe it's time for a class action lawsuit. It's not even for the money anymore but rather so no one else makes the huge mistake of buying one of these computers ever again. I cannot express enough how bad this company has become. I will say that even with my warranty I got screwed out of a computer, $500 for 6 months of use and because I couldn't find my receipt due to moving they couldn't help me. Well after a lot of leg work between my bank and bestbuy I finally got a copy of my receipt. When I called back I was told I'm out of warranty. I explained when I called and spoke with dell the first time I was told it would still be covered even if I found the receipt after the 1 YEAR warranty because I called inside of the warranty period and can prove that's when it broke. Well not according to the next person I spoke to. I was called a liar and was told no one told me that. When I asked if he wanted to listen to the call he said to call back when I had it. I asked him to give me a number I would call him right back on another phone as the one I was on had the app that recorded the conversation. Well no surprise, he wouldn't give me a number and claimed he already researched the call and that I was never told that. I told him he was a liar as I was on the phone for over an hour with that tech and he couldn't have possibly listened to the whole conversation. At that point he just ended the call. I have never been treated so rudely especially when I was in the right and can actually prove what I was told. DELL has become one of the worst companies all around and if your not going to stand behind your product and warranties then you shouldn't be in business. I'm going to inquire about a class action lawsuit and would like anyone who has experienced a similar situation to please contact me. Ltataseo@hotmail.com”

Helpful Report

Posted 5 years ago

“I purchased my laptop in 9/17. I immediately started experiencing problems. They replaced 2 motherboards within the first year. Subsequently, I have made numerous calls to Technical Support- as I had a problem with intermittently losing the sound on my laptop. They have not been able to resolve this problem and it was extremely difficult to get to talk with a supervisor. I finally sent an email to the head of Technical Operations/Customer Support (Mark O'Laughlin, I believe) and he forwarded it to the Advanced Resolutions Dept. That person was not helpful at all and would not let me talk to a supervisor (he said that there was not one and that he was the only person I could talk to). And when I sent follow-up emails, he lied and said that I had declined sending my laptop into the Dell Service Center in Texas for repair. Since then my computer is completely not working and I have been on the phone to Technical Support and Advanced Resolutions numerous times. They told me the operating system in corrupted and I have to back up my data so they can reset it. I explained that I can not back up my data because the computer is not working at all. They said I have to take it to Best Buy, etc. and pay for this because data is not covered by the warranty. It took me over 6 months to finally get this information from a Technician. The sound issue was never fixed. Do not buy a Dell laptop!”

Helpful Report

Posted 5 years ago

“Inspiron 2017 gaming in laptop. Had to send it back twice and then it still didn't not work right. Shuts down randomly and other issues. Will never buy another Dell”

Helpful Report

Posted 5 years ago

“I wouldn't even give them 1 star if it was possible. Spent $3000.00 on a Alienware laptop that has in 1 year, been sent to the dell repair center 3 separate times, had the Onsight technician's at my house on 2 separate occasions, and lost count after 50 hrs. of phone time with their various Non English speaking reps. I will never buy anything again from dell. Buyer beware”

Helpful Report

Posted 5 years ago

“I have a high-end Dell laptop that has essentially fallen apart. I seldom take it anywhrere, and the body is failing. The metal skin has split, the hinges have frozen, the metal rim cut my palms, the touchpad doesn't respond to clicks, and the battery is poor. I am so disappointed that I will never buy another DELL CRAPTOP.”

Helpful Report

Posted 5 years ago

“Ordered T30 server 2/19/19 w16G RAM, 8G RAM delivered. Returned, 8G system once again received. Returned, another 8GB system received. Have spent total of more than 5 hours with 'customer service'. They are difficult to understand and are extremely incompetent. They canceled order 3/1/19 because they "... can only do two replacements...". This is 3/15/19, I am once again on on hold with customer service to see if can get my money back after they cancelled the order.”

Helpful Report

Posted 5 years ago

“bought a 2016 dell computer. 2 years hard drive went out. they can't and won't fix it. spent 6 hours on the phone, talked to 14 people. total waste of time. Bad company. Very bad experience. Any true American company would have replaced or fixed unit w/ no charge. Buy dell at your own risk.”

Helpful Report

Posted 5 years ago

“There tech support is incompetent. I have had to explain to them many times how to do things they should know. All they seems to know is how to run the diagnostic I can do myself which didn't find the problem because it doesn't check the hybrid hard drives properly.”

Helpful Report

Posted 5 years ago

“We have two identical XPS 13 computers. The computers themselves have worked fine. HOWEVER, the charging cables for BOTH computers went out (thankfully since they were purchased 6 months apart, they did not go out at the same time). BOTH cables were replace, now one of the replacement cords has failed. First, a charging cable should certainly last the lifetime of a computer since the computer is useless if it doesn't have power. I started my call armed with the service tag number of both computers as well as the order number and date of the replacement cords so I was prepared for any question. That said, I spent OVER 3 hours (no exaggeration -- I watched the minutes tick away on my phone) trying to get a replacement for the cable which was STILL UNDER WARRANTY. I kept getting transferred as it was some other department's problem OR I would get sent to oblivion. The "technicians" do not really listen to the problem nor do they stray from their script. None are willing to accept the problem and solve it. INSANE for such a simple issue!”

Helpful Report

Posted 5 years ago

“They are based out of India which does not start off well. Clearly I made a huge mistake because this computer has been nothing but problems since I got it. I purchase microsoft office WITH the laptop and it took me days of going back and forth with dell support to get them to get it up and running and ended up bugging microsoft directly before that issue was fixed. Now I can't even simply download my kindle app to this computer - it is completely seizing out. Fell completely mislead and will likely be returning this god forsaken computer. Not worth the hassle. I have a windows 7 model that even with some tics, that still works just fine for the moment. Back to basics I go folks.”

Helpful Report

Posted 5 years ago

“I am so disappointed with the warranty and customer service department for Dell. The customer service department was rude and actually hung up on me when I was trying to figure out why my laptop that is less than a year old didn't have the accident damage coverage that is included in the price. I feel like they website was misleading. I don't get the warranty coverage because I didn't click on a box saying I wanted it??? Who wouldn't want a warranty that is included? They kept transferring me to different departments. Then hung up on me. My purchase may not be important to DELL, but it is a big purchase for me.”

Helpful Report

Posted 5 years ago

“I ordered a new laptop for the business I was starting. It was a solid state hard drive which I'd determined would be better for performance and reliability for business operation purposes. The hard drive repeatedly kept crashing. I was in the middle of opening a business so I had to keep reverting back to using 8 year old Lenovo in the mean time. I called Dell support when i had a chance, and after over an hour on the phone doing farmed-out trouble shooting with someone in another country on something that I knew would never remotely fix a clearly malfunctioning piece of hardware, I ended up having to mail the device in for repair (but they make you go through the motions anyway). The little bit of time I got to use the device in between it crashing demonstrated to me that its color, lighting, sound, and even feel of its manufacturing/materials is extremely sub-par even when compared against my 8 year old dinosaur of a Lenovo. It will not fulfill my business needs. But due to the ongoing technical difficulties with dell, while also being in the middle of trying to launch a business from scratch, I missed the 30 day window for returning the item for a refund. To top it off, the most frustrating thing in all of this has been how obscenely difficult it is to get genuine customer service from this company... when you do get a live human their responses are canned and they pass you off to other people with ridiculous hold/wait times inbetween. They did refurbish the laptop to repair crashing issue, at least so far it seems ok. But now that I've been able to use the device more consistently I'm seeing that it doesnt have the quality I need for my business. I feel that if I had bought this same device or another brand from Amazon, or Best Buy, or Micro Center etc... my customer service level and ability to return and/or exchange products due to dissatisfaction would have been addressed easily. As it is now I'm going to have to personally try and sell, second hand, this Dell Inspiron 15 5000 just to get rid of it, and use whatever money gained from the sale to buy ANYTHING else. Lesson learned - dont buy a laptop, even if brand new, without being able to physically handle it and see its operating quality first. Or at least do NOT buy it directly from Dell!”

Helpful Report

Posted 5 years ago

“very bad experience”

Helpful Report

Posted 5 years ago

“Ordered a laptop online. Estimated delivery 5 to 10 days. After payment it became 4 weeks. This is for a business laptop. A world company needs 4 weeks to get you a computer. WHAT A JOKE. NEVER EVER AGAIN DEALING WITH DELL.”

Helpful Report

Posted 5 years ago

“The worst service I've ever had. Dell is used to be very good including its products and service several years ago. However, it's getting worst and worst. No management has been improved nor for its customer service. Since Dell was transferred to private company, people are waiting for its changes. But I gave up the hope. Dell will go down eventually. I hope there's a rate for 0 star.”

Helpful Report

Posted 5 years ago

“Please go out of business Michael Dell should be investigated and tried for deliberate consumer fraud .”

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Posted 5 years ago

“I have owned three dell computers including a 1520 which was amazing . I bought a 3000 model thinking it’s only going to be used for tax preparation and not much else. I can not understand why Dell would put its Name on a product which is unreasonably slow and disfunctional. I am surprised that the attorney generals in state and federal governments haven’t taken action against Dell computer for consumer fraud due to the extreammy poor quality of this model computer. I give Dell computer another five years before it goes out of business or is forced to move its company to some third world country.”

Helpful Report

Posted 5 years ago

“Dell is worst product ever in entire universe and services is no good .Any Dell products doesn't even work properly..not even for year.poor quality with worst experience while using Dell Inspiron laptop. Not even worth for money. Even dustbin will be better use than Dell laptop product.”

Helpful Report

Posted 5 years ago

“I recently placed two orders for 2 TVs, following are the order numbers: 456484996 and 456647568. My cousin went to Best Buy's (Geek Squad) to get the mounting and calibration service. So they offered him a really good price for the TV and as long as he got the extended protection, they gave him Mounting and Calibration for free. So I called Dell customer support to return my TVs(that are not even delivered yet) and to my surprise I am told that I would have to pay a 15% restocking fee. I talked to Customer Care Supervisor Arun Parsad and tried to explain to him that there was no mention of the restocking fee on the order page: https://paste.pics/05c3db9c378d267ee15a80ba34f4a6a6 … But no one really listened to me so I requested a call back from the Customer Care Manager Shane Mills. She called back and basically told me that there is nothing that she could do and was about to hang up and then I asked her if she can get me the name of her supervisor to which she bluntly said no and also denied me to record any phone conversation. This is really bad customer service, first there is no mention of the restocking fee on the order page, and the fact that I don't even have the TVs delivered yet, I haven't even touched them let alone open them. I have bought numerous times from Dell and other retailers and wherever there's a restocking fee, it specifically says on the webpage or on the product packaging and that's only if the customer opens the product. I have bought my gaming RIG and Alienware from Dell and was thinking of grabbing the new XPS but with this kind of customer service I don't feel confident in doing business with Dell anymore. I wasn't not asking for anything special here, just wanted to return the product and have my money back as there is no need of those TVs to me right now. And also, there was no delivery fee, if there was one and Dell would like me to pay for returns, not amazing customer service but still whatever, I can deal with it, but it was free delivery and now they want to charge me almost $500 for just placing an order on their website?”

Helpful Report

Posted 5 years ago

“My laptop began to move really slowly and i did a factory reset to get back to its original sertings and the computer froze, called tech support and was told eventhough i only had the laptop for 3 mnths it was not an issue they can resolve for free, i needed to spend an additional 200 plus dollars for help or a one time fee for one time support at 129 dollars. Cruel people I am a student and purchased tgis laptop for school now i will be forced to go to school to write papers and etc to use their computers, shame on DELL”

Helpful Report

Posted 5 years ago

Dell is rated 1.2 based on 1,036 reviews