Europcar Reviews

Name: Europcar
Rating: 1.17

1.2 Rating 265 Reviews

4 %

of reviewers recommend Europcar

Company Reviews

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Metrics

1.2

Based on 265 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Europcar 1 star review on 23rd March 2025

Anonymous

Europcar 1 star review on 3rd September 2024

Anonymous

Anonymous // 01/01/2019

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“Worst car rental company. I booked a car through their own website (directly and not third party) and when I went to their office to collect the car l, they declined to give the car without explaining the reason. It was 11 pm and no other car rental companies were open so I can get another car. After a long journey this was the cherry on the cake. I have to pay for a taxi and wait under the rain for some time just because I trusted this company and not sure if they give a refund or not. Not suggested. DO NOT try this company. Waste of time and money.”

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Posted 4 months ago

“Terrible. Im out £1500. Booked in January, paid by credit card, paid credit card in full. Changed booking in July, reduced rental to a £400 car. Were emailed confirmation of change and that initial payment of £1500 would be refunded, and they took the new booking value of £400. No refund came through though. Have spoken with several members of the customer service, were told refund would be 10 days, then 28 days, then that no refund was due as it was a 'pre-payment'. Their own customer service team dont know the difference between a pre-payment (take funds) and a pre-auth (reserve funds). They have denied my credit card company the refund, so Ive lost £1500. Will never use them again, and will actively encourage anyone I meet to avoid using them.”

Helpful Report

Posted 4 months ago

“Worse car rental company. Leeds office is very unhelpful phone lines they don’t answer. Largely the generic line you are on hold for up to 30mins. Customer service there is non. Spoke to an adviser who told me it was my fault did not have the car on time for the 12th November as I did not answer the call. Firstly I was not aware I had received a call! No message left. Secondly when second call arrived I was on the phone already. Finally they have no customer car sorry is the smallest word. They have never used this. Until I spoke with complaints team who apologised for in convenience. It is now the 13th no car has been dispatched as request was closed by order.”

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Posted 4 months ago

“Very strange as this hire company sent me a text message 2 weeks after I had returned the car, claiming there was damage to the vehicle. Luckily I had taken a video of the condition of the car inside and out, and there was no damage when I left it at the dealership. A few days after I dropped the hire car at the garage, Europcar finally collected it and yet did not mention any damage, in fact they sent a video they took on collection and the car looks fine *although having compared their footage to mine, they had taken the video after driving it as the fuel gauge was slightly less than as I left it. The notification from Europcar was sent by text message and there is no option to reply. A call to their customer services ended up with someone in Morocco who refused to clarify what the damage apparently is, stating it is not relevant, they also refused to put me through to a supervisor or manager or arrange a callback from them. I felt entirely at the mercy of someone who simply told me they were investigating! Either this is a scam or Europcar are attempting to charge customers for unspecified 'damage' to vehicles, weeks after they are returned!”

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Posted 4 months ago

“Conned into buying insurance I already was covered forI would never hire a car with this company again. I thought they were a major company and reputable - I wish I’d read the reviews before booking! Booked a car in Cyprus via booking.com. I paid for optional full insurance to booking.com but when I arrived to pick up the car the counter staff said I should buy their extra insurance as the booking.com insurance was “misleading” and I was not actually covered for any excess payment. Had to decide there and then so agreed to pay the extra as I didn’t want to be liable for 900 euro excess if any damage occurred to the car. I realised afterwards that the counter staff had lied to me, as I was in fact fully covered, as I had initially assumed, the difference was that I would have to pay the excess and the insurance company would reimburse me. Europcar conned me into buying insurance I didn’t need because I was already insured for the risk for liability for an excess payment. They don’t care - just want to get as much money as possible from customers it seems. Also I booked a car with gps - but on pick up they told me it didn’t have gps . Otherwise the car was good and I had no problems with it on return. Customer service dealing with my complaint about deceiving me to make me buy insurance I already had was poor - it purportedly was dealt with my a human being, but it seemed to me more like a bot. Live and learn - never again will I use Europcar on future overseas trips.”

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Posted 4 months ago

“AVOID at all costs. They scammed us out of $400 when they lied to us and told us that an additional driver costs £20/day when the actual cost per their policies is only £12 per day, with a maximum of £120. Also double charged us on multiple taxes and fees. BAD BAD BAD. Go to Enterprise/Alamo instead.”

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Posted 5 months ago

“Beware Europcar upgrades. I arrived at their Gatwick desk after a 12hr overnight flight, tired and jetlagged. I was subjected to the normal upgrade "hard sell" process and finally agreed what sounded like a good deal. Unfortunately , on final settlement a month later, I discovered I was quoted a base daily rate on the extras form excluding VAT and airport surcharge, which added nearly 40% to the price. At no time during the negotiation did Europcar warn me of this additional cost, but it seems that the estimated total cost appeared in the small print of my rental agreement. Europcar have rejected my complaints that I was misled in the price negotiation. I am left gbp165 out of pocket and Europcar have lost my (annual UK holiday) custom for good. Make sure you read their small print!!!!”

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Posted 5 months ago

“I normally only take the time to write positive reviews for exceptional experiences. However my family’s experience with Europcar France during our first visit to France last spring was bad enough that I feel obligated to warn future travelers. When planning our trip we were advised to make sure we ordered Navigation due to the frequent speed limit changes and France’s speed cameras. When arriving in Lille to pick up our vehicle I checked to ensure the Navigation system we included in our order was present in the vehicle as the vehicle type was changed from what we reserved. The counter person seemed unaware that we ordered Navigation but said he would take care of it. The Mitsubishi vehicle had front bumper damage and was pretty beat up. And we could not locate any Navigation system. We opted to use Maps from our phones as we were running late and couldn’t afford the time to go back to the counter to complain. We had an awful experience returning the car in Rennes as we had difficulty locating the garage entrance and no one could help us when we called Europcar. We were never told about the codes to be used to open the gate within the garage; fortunately we received assistance from an employee working for another car rental company and were able to avoid missing the train departure. Several months after returning home and in spite of doing our best to stay under the speed limit, we were ticketed via camera’s twice going 10 kmh over the speed limit driving through Normandy. Not knowing whether we were inadvertently speeding due to lacking Navigation and using Maps from our phones, we felt we had to pay the fine but insisted that Europcar correct the billing since they never provided the Navigation system yet still charged us. Multiple emails to Europcar have gone unanswered. When we considered whether to go with Europcar or select an American Rental car, the reviews for Europcar seemed good and their website was very easy to use. As a warning to future traveler, the website is all Europcar has. There is nothing behind it. The customer service is non-existent. They charge for services they don’t deliver. They don’t provide the car you reserve and there is no one you can call to get help or address any issues. They don’t care about their customers once they charge your credit card.”

Helpful Report

Posted 5 months ago

“Unethical Practices and Deliberate Money Extortion by Europcar My recent experience with Europcar was a textbook example of money extortion and intentional exploitation of loopholes. I booked online a car for two days, from 7:00 AM to 7:00 AM, expecting a straightforward rental and a "Guaranteed Price" as they said. Instead, I encountered a nightmare. First, I had to wait almost 20 minutes at the counter just to pick up the car because the staff were moving at a snail’s pace. It was almost 8AM when I left the parking lot. The same thing happened when I returned the car—I waited another 20 minutes while the agent took their sweet time, assisting other customers with no sense of urgency. I barely made it to my flight on time. The reason for this became clear when I received the invoice. Europcar had charged me for an extra day because I was 12 minutes "late" returning the car—a delay entirely caused by their agent’s deliberate slow service. It’s clear to me that this stalling was intentional, just to justify an additional, unauthorized charge. Dealing with customer service only made things worse. After several attempts to get a response, I was met with arrogance and a dismissive explanation that ignored the root of the issue: their agent’s intentional misconduct. It’s obvious to me that Europcar relies on these nasty, underhanded tactics to squeeze more money out of their customers. I am currently demanding a refund for this unjust charge. If it’s not resolved, I will take further steps to hold Europcar accountable. This includes contacting Europcar’s managing team directly, involving regulatory authorities, and bringing in journalists to expose these unethical practices. I will make sure our voices are heard until Europcar stops exploiting their clients through sneaky and deceptive behavior. Europcar, your reputation is at stake, and I won’t be backing down until this matter is resolved fairly. My experience is a warning to others: beware of these predatory practices that turn a simple car rental into a source of endless frustration. #Europcar #ScamAlert #CustomerRights #UnethicalBusiness #NeverAgain”

Helpful Report

Posted 5 months ago

“Acceptable_Park_2374 • 1m ago • Europcar is a total scam, You won’t get your car and if you did a prepayment, you won’t get your money back”

Helpful Report

Posted 5 months ago

“explanation why!Do not use Europcar for a car rental, booked a car with Europcar to use in Italy back in June 2024. They did r have the car I had pre-booked and didn’t really offer anything for compensation. Understand these things can happen, then was asked to pay a 100 Euro deposit for it, car was returned undamaged at the agreed day and time drop off . Was signed off approved everything okay….still waiting for my deposit refund of 100 Euro. Have emailed but nobody gets back to you and customer service doesn’t exist. No explanation given why I haven’t received my 100 Euro deposit. Do Not Use this company”

Helpful Report

Posted 5 months ago

“Rental car not serviced with warning sign throughout the trip. Wasted two hours to get help but of no help. October 2024 It’s the worst experience in my car rental. The whole event is very unpleasant and unacceptable. I won’t be their client for good and won’t recommend their business. The bad experience was two folds. It’s a lemon or junk MG and it took two hours to get assistant which was of no help. Time is essential on a road trip. The car was not checked nor serviced upon return from the previous client. This was agreed by the AA technician. After less than half hour drive, the warning sign came on and stayed on the dashboard while driving on a freeway. The warning stayed on for seven days in the entire trip. Even the red warning message “ maintain vehicle immediately” popped up on time to time. Needless to say, that’s a very bad feeling and uncomfortable with the entire drive about the safety and my critical time to reach the destinations. I was very concerned and pulled in a service area. It’s unbelievable that I’d to make seven calls to get someone who could really help by making a call to AA. The time wasted was 2 hours. The AA technician ran a diagnostic but found nothing. He did try to reset it but to no avail. He did find that the engine oil was at 1/4 of the dipstick. He added several quarts but the warning sign didn’t go away. He mentioned that it should be safe to drive. We didn’t have time to swap a car nor dealing with the pain dealing with Eurocar. Now you make your judgement before renting an eurocar car”

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Posted 5 months ago

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Posted 6 months ago

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Posted 6 months ago

“the manager comes to the car with a cigarette in his hand and says that you are smoking 😅 charlatans. you see the pictures taken when taking over, mess and already existing damagesEuropcar - Stansted Airport Stansted Mountfitchet Aggressive and menacing lying employee 968648015 I rented from them for hundreds of days! one of the managers and the one who takes over the car are hand in hand... he tries to intimidate you, to damage you that already existed. the car taken over is dirty. if you don't pay him, I will take pictures after you sign and leave. Attention!!!! If you catch them in the act, I'll jump to the beat!!! run away from here... I'll take your money!”

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Posted 6 months ago

“Arrived to Gatwick london on a redeye flight to aee my family after 11 years. Picked up the car, signed for it. Left them a credit card number because he said it would cover damage if anything goes wrong. Got a great deal with priceline, flight and car. Came back after 15 days, car was great, full tank. 2 days after being home in the US my credit card gets billed for nearly $500. I signed electronically and didnt sign that i didnt need collision damage so they charged me. Very clever. I have been very stressed since my debit card got skimmed in london for $693. So europcar absolutely blew my mind. The assistant tried upselling me to a higher rate car, so im thinking this is all commission. Mark S”

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Posted 6 months ago

“SCAM. 1st time I rent a vehicle, they charge me 500e for dammages. Hopefully I took pictures to prove that the dammages were already here when I rented. After a long fight, they finally refunded me. 2nd time I rent a vehicle, they charge me 300e for crossing border (it's written NOWHERE that you cannot cross the border, they even ask you to tick a checkbox linking to a Terms page saying that you CAN cross border within Europe except in a few countries). And they charged me 13% because I rented in a train station (same, this fee is written NOWHERE). Also they applied those 13% of the total price (including the 300e penalty above) even if they Terms say that it should not include any charge, dammage or fee. So it should have been 6e instead of 57e. I'm fighting with the customer service, they don't want to give me any information, I only get an automatic message keeping redirecting me to a mediator website, even tho this mediator cannot help me because my case is not compliant. So basically, Europcar steal your money, they dont explain why, they dont want to talk about it, and you need to fight hoping to get your money back. Everyone knows that they are thief but nobody helps you... I need to be in touch with a lawyer. Sush a shame Note: I attach here all screenshots of the rental process from their website, absolutely nowhere you can see any option that you need to take in order to cross the Spanish border, also nowhere you can see that renting from Sants adds extra 13% to your final price. Nowhere.”

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Posted 6 months ago

“Beware of the Copenhagen Europcar branch: They are operating a scam adding charges for phony damages!”

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Posted 7 months ago

“If renting a car from this company be VERY careful on collection to take detailed photographs of both the exterior and the interior. Check the car thoroughly before accepting it. Their employees cannot be trusted to list all existing defects and you may be found liable for them later. Do not believe the person handing you the keys when they say that there is only, for example, one item of minor damage on the rental agreement. I recently collected a car, was told that there was only one item of damage: a chip on the windscreen. When I checked over the car before leaving, I saw that there were scuff marks on the wheels but assumed that as it had not been mentioned this constituted usual wear & tear. The car hire rep was dealing with another customer. I am not a mechanic, nor an employee of a car hire company, to know what constitutes acceptable wear & tear or unacceptable damage. I accepted that he could do his job. A few days later I returned the car in the evening after the office had closed so did not see a car hire rep. 2 days later I was very surprised to receive an email stating that there were 5 items of 'new' damage. One of these was chipped paint on the edge of a door, something that would have been hard to see. The car hire rep had opened all the doors and taken detailed careful photographs. What a pity the same care had not been taken when the car was prepared for hire. I was lucky that my photographs showed all the ‘new’ items of damage to be pre-existing. The car hire company puts the onus on the customer to inspect the car (in detail). Their T&Cs state that “if you don’t notify us of pre-existing defect or damage to the vehicle then we will assume that you have accepted the vehicle in the condition set out in the rental agreement…” It is a shame that they cannot employ people who will professionally carry out their duties and ensure that cars are in a good condition and defects are accurately reported. The people in customer services are equally unhelpful; their attitude seems to be ‘tough, you agreed to the T&Cs’. The ineptitude of the people who check the cars and the ‘hard luck’ attitude of the customer services reflect the bad name that some car hire companies have.”

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Posted 7 months ago

“I should have known it was bad from the offset. The vehicle was an hour late and I was constantly being fobbed off while waiting for it. When I got home I looked in the back and saw how dirty the car was, it certainly hadnt been cleaned well. I was advised the car had previously had bumper damage but it had been repaired. The following morning, I was driving down the Motorway with my 2 children when I heard a loud noise from the front drivers side. When I Pulled into the service station I noticed the plastic wheel trim around the front wheel arch had broken off on the front part and was sticking out from the car. I pushed it back on due to having a child with additional needs that would not have coped with staying at the service station. I instantly rang customer service and advised I wanted another vehicle as soon as I arrived at my destination. They said they had emailed the branch and they would call me which they never did. The trim came off a further 4 times and I could not drive about 55mph on the motorway and needing to make emergency stops. When I arrived I instantly called to complain and air my disgust with the poor service and poor quality vehicle they provided me with. They told me I'd need to drive 1 hour away to collect another vehicle which I refused and was told they didn't know when they would have a replacement as they had customers waiting from 4 days prior! I was passed from pillar to post, told to ring their AA cover who came and gaffa taped the car back together whilst still waiting for an update on a replacement car. AA confirmed the clips were missing which is why it was happening as it needed a new trim and wasn't replaced. After being advised I would be called first thing the following morning and 4 days later I've had no contact despite calling again and sending a complaint. I'm now expected to drive this car for the return journey of 270 miles with 2 children and a car that is taped together. Never again will I hire a car from Europcar.”

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Posted 7 months ago

Europcar is rated 1.2 based on 265 reviews