Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.54

2.5 Rating 1,330 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer service, can not get through to anybody, very long wait on bike assembly, false information given on website quite misleading!”

Helpful Report

Posted 5 years ago

“Bike had dents on frame work on day we went to collect it. Ordered another bike to come in 4 days later. Got phone call to say it would be in next day as back log from bank holiday. Was told bike would be ready first thing. Came into Halfords Cambridge branch next day in afternoon. Told come back in an hour as computer problems!! Came back after 60 mins and guy disappeared for 10 minutes leaving shop floor unmanned. Came back to say bike still not done... that was 30 mins ago and still waiting. Terrible customer service and a wonder how the branch stays open as no staff . Won’t come back here again!”

Helpful Report

Posted 5 years ago

“Payed for a bike weekly to be told the week before collection that the bike you picked and have payed for is no longer being made. To find out a month later it is back on their site being sold again I feel sorry for the staff as it is the high up management that cause issues but they never have to deal with customers”

Helpful Report

Posted 5 years ago

“Went to Southport Store on Monday 22/5/2019 to have an indicator bulb replaced. Halfords say that they can fit the part for you. What they don't say is that it is fitted with total incompetence. The work that was completed by your staff member was negligible and left my car dangerous. I will not name him on a public platform but will share with the complaints team. I had to go to a proper garage to fix the issue as by fitting the wrong part you have damaged the unit beyond repair. I am currently pursuing Halfords for costs and I have been sent the forms today to make a claim. I urge anybody not to deal with this company as you are putting your faith in employees that simply cannot do the work they are stipulated they can do "while you wait" It has ended up costing me £198 to fix!!! If my claim is not reviewed and dealt with quickly I will start legal proceedings against you”

Helpful Report

Posted 5 years ago

“Spend a fair bit of money at Halfords at Pool in Cornwall, and have a trade card. I cycled to work today and realised the10 speed rear cassette was loose, nipped in and asked if they could tighten it as a bit of customer good will ,about 30 secs in total, but they refused, said they could sell me the tool but I have one at home. Was going to spend £1400 on a bike for the wife, but will not be using Halfords again. ed”

Helpful Report

Posted 5 years ago

“Ordered a bike for collection.said 1 hr..then phone call to say my order was cancelled. Then text message to collect bike..only to be told they have not got in stock.”

Helpful Report

Posted 5 years ago

“After spending £359 on front and rear dashcam at falkirk halfords the young upstart of a manger refused us a refund and banned us from the shop on refusing to leave he phoned the police and tried to get us arrested”

Helpful Report

Posted 5 years ago

“This happened many years ago, the laws regarding clamping in public places may have changed now, but it still makes me so angry thinking about it that I felt I had to write about my experience: The parking at anchor house retail park, mile end road is for customers of Halfords. I bought something at Halfords and then I came out of Halfords to find that my car had been clamped; the clamper said he saw me on a camera leaving the retail park, I hadn't so I knew he was lying, however it was my word against his. I could have shown him my receipt from Halfords however I suspected he would just continue his lie and say "you left before or after going into PC World". He said I could go to court if I wanted to contest the clamping release fee, however he would have to tow the car till the matter was settled in court (thinking about it now it may have been a bluff). To avoid hassle I just paid him the 100pounds, it was basically a mugging. Halfords should ensure the parking enforcement agents they hire are honest and act within the boundaries of the law, otherwise don’t hire them (even if clamping is no longer allowed the same thing can still happen with rogue staff issuing parking tickets dishonestly, for example)”

Helpful Report

Posted 5 years ago

“This happened a long time ago and it is possible that the laws on clamping have changed since then: The parking at anchor house retail park, mile end road is for customers of Halfords. I bought something at Halfords and then I came out of Halfords to find that my car had been clamped; the clamper said he saw me on a camera leaving the retail park, I hadn't so I knew he was lying, however it was my word against his. I could have shown him my receipt from Halfords however I suspected he would just continue his lie and say "you left before or after going into Halfords". He said I could go to court if I wanted to contest the clamping release fee, however he would have to tow the car till the matter was settled in court (thinking about it now it may have been a bluff). To avoid hassle I just paid him the 100pounds, it was basically a mugging. Halfords should ensure the parking enforcement agents they hire are honest and act within the boundaries of the law, otherwise don’t hire them (even if clamping is no longer allowed the same thing can still happen with rogue staff issuing parking tickets dishonestly, for example).”

Helpful Report

Posted 5 years ago

“Two days ago I put my bike into… Two days ago I put my bike into Kirkcaldy Halfords to get new back tyre and new inner tube both bought in store for £21 fitted onto bike for £5, left bike overnight and returned next day picked bike up to cycle home, after 3 mls I noticed back tyre tube was coming out side of tyre , I had to deflate and walk home , when inflating tyre I noticed wheel was loose due to wheel nots n fitting being totally loose, dangerous shoddy work for a service I paid for, as a keen cyclist I am a regular user of Halfords after this I am not too sure I would want to go back”

Helpful Report

Posted 5 years ago

“Bought a scooter for my 3 year old for his birthday from the Kettering store. The product was discontinued and I got the one on display. It had a few scratched and came without a box or any paperwork. A member of staff asked on my behalf Will the store manager if I can get a discount, he refused. I was in need and it was the one my little one wanted, so I had to get it. I am really disappointed with people such as Will, cause clearly he has no idea about customer service, doesn't know how retail works and neither cares. Not really impressed with the Kettering branch. Will be visiting Market Harborough branch from now on.”

Helpful Report

Posted 5 years ago

“Refused to send a receipt, bike arrived badly setup Bought a bike from them online and paid on finance. They refused to send me any proof of purchase "because I hadn't paid for it yet". The bike is mine, it is not a lease. The bike arrived poorly setup - gears would skip up and down and I couldn't get into top gear, also the front brakes were rubbing I spent hours on their live chat trying to get some sort of proof I actually spent £800 with them but their reaction was to say initially that I "must have missed the email" and then to say "you don't get a receipt because you bought it on finance". Terrible service - I would be unable to insure the bike without proof of purchase for example.”

Helpful Report

Posted 5 years ago

“I had appointment at Halfords Car Service Lincoln Tritton Road for checking Air Condition, which usually takes 30min. When I arrived they said my appointment is made at 11am. Then they said that checking AC will take them "Couple of Hours" as they are busy with other cars. Ridiculous. They are ignoring Customers. I will never return there.”

Helpful Report

Posted 5 years ago

“Very bad customer service, passed from person to person with nobody actually willing to help. I can see this being the next company to liquidate as they cannot compete with their operating model against the likes of amazon! Sorry guys but you need to sort it out!”

Helpful Report

Posted 5 years ago

“I made an appointment for a 30 minute trial on the Pendleton E Bike. After spending 10 minutes at the counter organising this I was told to bring ID and a debit card the following week and the bike would be ready set up for me. When I arrived the store assistant said he had no details of my appointment and of course the bike was still upstairs tied up with the others. He proceeded to inform me that he had a lady coming in to test a Carrera who was definitely purchasing it. I felt at that instance I was dismissed of no interest to him. He did not speak to myself and my husband last week. We both want electric bikes and I really liked the Pendleton and was about to talk about purchasing it when the assistant who booked me in advised me to ride it first to see what I thought. The assistant who served me the week before apparently no longer works at Halfords and the one I dealt with today, I would not deal with again. As a customer he did nothing to encourage me to make another appointment or find out my requirements or indeed offer to set the bike up for me at that time. He was more interested in his 'definite purchase' customer. I will purchase a step through electric bike similar to the Pendleton, but I very much doubt it will be from Halfords”

Helpful Report

Posted 5 years ago

“My wife wanted to buy a new hybrid bike, while I needed a repair to be carried out on my bike because the chain was slipping. I explained to the staff member that the slipping occurred only on the centre chain ring and this would need replacing. His attitude to me was most patronising and spoke as if to a fool, who knew nothing. I was told that it would be necessary to replace the whole drive system......chain rings, cogset and chain. (In fact I had just fitted a new chain.) My wife, who witnessed the whole episode, decided she did not want to buy a bike from a business that would treat a prospective customer with such contempt; she suggested we leave. I took my bicycle to a small independent bike shop. The worn chain ring was replaced at minimal cost and my wife placed an order for a new bike. Previously, I have had positive experiences at Halfords, but I fear I shall have no more; I shall not visit them again.”

Helpful Report

Posted 5 years ago

“Went to Halfords in Chatham on new years eve. Never again I only wanted a bulb replaced After buying the bulbs I was told to go and PARK myself on seats near the doors and was told someone would be with me within 90 seconds no one came so the girl who served me got a tool kit, but after half an hour and two people trying I got sorry can't do it you will have to go to a garage .so I got the fitting money back . They left the area where the bulb goes in a mess and myself really uptight and very cross. The next day my son's came to fit it for me and within 10 minutes it was done , and they are not Mechanics.”

Helpful Report

Posted 5 years ago

“I wanted brake bulb changed after a very long wait. The young man could not get light cluster of approx 1 hr wasted I took it to a garage next morning they changed bulb in about 5 mins no charge! Your staff need more training. Or help from a experienced fitter!”

Helpful Report

Posted 5 years ago

“Useless not happy with the service”

Helpful Report

Posted 5 years ago

“Had a quote to fit new rear brake calipers, discs and pads as the old ones were seized and rusted. They quoted me £650 for budget saving calipers I found exactly same ones online for £130 £240 for brake discs and pads, I found the lot online for for under £80. And quoted me £130 for 90 mins work which was fine but considering that I'd be paying an extra £700 extra for parts then needed the real price for labour was well over £850 for 90mins. I asked them if I get the parts can they fit them for the £130 labour charge. Of course they said they can't as they have to get the parts there self I fitted it all myself in the end took me 90mins it was my first time doing it and now it's past mot. I did take it to a mechanic to do a brake flush and get some left over air out lines but this only cost around £40 Do not use these people my advice is to order the parts online and take it to a private mechanic to fit them.”

Helpful Report

Posted 5 years ago

Halfords is rated 2.5 based on 1,330 reviews