The Home Depot Reviews

Name: The Home Depot
Rating: 1.63

1.6 Rating 1,107 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,107 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 18th December 2024

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On Home Depot’s official website ordered Dewalt cordless drill kit DCD797D2 with HDepod’s promo discount 15%. Once received the tool noticed that packaging was not accurate as it supposed to, the stickers with shipping barcode was scratched off the packaging but I still could read partially the address and some other information which doesn’t belong to me. Opened the box, one of the battery packs is not responding not on the drill itself and not on charger neither . Next day made my trip to Home Depot for replacement. They didn’t have it in stock. So representative told me that they will refund only the actual paid price, which means I can forget about promo code from HD, because it was reframed on the drill at first purchase. And same representative told to order online again. So from my understanding this is some kind of ponzy scheme, “Dear value customer here is your welcome to neighborhood discount 15%, which we’ll take away from you by sending you a defective item”. Coincidence you might say, OK I had nothing to do and ordered online right at the store another the same kit. Today I got a package with my replacement of the same model Dewalt. Opened the box… Battery pack which is on the drill is not responding again not in charger neither. And this drill kit has weariness signs, scratches on the battery packs and drill driver itself. I’got proofs this time, recorded unpacking video. How wonderful Home Depo cares about their customers 😕 Very disappointed with Home Depot You just lost one more customer.”

Helpful Report

Posted 1 year ago

“This is not my first encounter with Ragina Thackston at the Snohomish HD. She has assisted me on two other occasions. In all my dealing with Regina and her staff have been top notch service.”

Helpful Report

Posted 1 year ago

“On 02/08/2023 at 2:45 pm. I called Home Depot in Riverbank, California seeking assistance with custom window blinds. I had no problem getting through to someone that said they would direct my call, but after the phone rang three times it hung up on me. So, I called back and the same thing happened. Called a third time, same thing. All said and done this was probably 10 minutes or so. On the fourth attempt, when asked asked where my call should be directed, I said, "Before I tell you that, I want you to know that this is the fourth time I've called and I hope you don't hang up on me because Lowes is so much further away." She apologized and asked what department I wanted and I told her window blinds. She said she would call the manager of that department directly. Like most smart phones, mine can tall me how long I've been on line. After 12 minutes a man answered asking me what department I wanted. I decided I could get angry or have fun. I told him window blinds, and was put on hold. After 15 minutes someone answered asking where I wanted to be directed. Window blinds, said I. 10 minutes later, someone answered and asked where I wanted to be directed. Window blinds, I said yet again! 22 minutes later someone answered from window blinds! They asked how they could help and I said, "It's painfully obvious that you can't because you don't give a flying rats ass about your customers as I've wasted around 59 minutes of my life trying to give y'all some of my hard earned money! I then called Lowes where I got through the 1st time. Shame on you! Fish stink from the head down! You are more than welcome to contact me!”

Helpful Report

Posted 1 year ago

“Warranty,Where should I start,this is a two Company horrible nightmare experience and shall be left for Both Home Depot as well as Samsung. I reached out to Home Depot as the original purchase was made with via Home Depot online. Samsung washer/dryer purchased with a one year manufacturer warranty. Come to find out a one year warranty isn't actually a one year warranty, the warranty starts from the day the units were produced, not purchased. I learned of this information when I tried to purchase the extended warranty prior to the yr warranty expiring. Samsung informed me the unit was 14 months old and no longer eligible, what?Samsung blamed Home Depot ,OH Home Depot Knew, my opinion Home depot banks on a person purchasing a warranty from them. What if a person doesn't have the extra at that time...(per home depot agent,it's not thier job to sell Samsung products ,warranties)but you sell the mech right!!!lets not forget the wonderful Home depot manager Lucas that left me on enteral hold,and never bother to return to the call...What's disheartening is these people/the sells people know this information yet they fail to properly inform the consumer,what is it buried on page 999999 on the bottom left hand side in the corner. Samsung's technical support/technicians can't leave them out ,I placed at least 20 calls to Samsung looking for some sort of reslove per Samsung the warranty expired in January, actually it doesn't expire until March 3rd,2023. Finally two technicians came out,they for the most part spoke amongst themselves in a foreign language, im assuming stated I damaged my drying my a door, there is no damage on the outside of the door!!! Therefore making the warranty void,I guess I caused the stink in the washer ,by the way,I called Samsung a day or so after I received the washer about that issue Almost a year later same issue.. the tech said just leave the door open, but water stays in there it will dry,ok,do can you replace the rubber...this is a 1700 nightmare!!!! Samsung, Home Depot thanks,but never again will I purchase anything for either Company....Buyer beware”

Helpful Report

Posted 1 year ago

“We purchased top of the line replacement windows. We spent the extra to get the best windows with a forever warranty. Sales rep advised no matter the issue, Home Depot would replace. We had a sprinkler miss adjusted and left water spotting. We spent months to get someone to come out. The manufacturer, Simonton, nor Home Depot is standing by the warranty saying it is not covered. We emailed Mr. Decker and Mr. Blake only to hear from a customer service rep who didn't even read all the information we sent. Long and short of it is, DO NOT LET THEM UPSELL YOU AS THEY DO NOT STAND BEHIND THEIR WARRANTY. We spent a total of $11,000 on their windows and installation to be told, sorry but it's not covered.”

Helpful Report

Posted 2 years ago

“Tired of being profiled and followed around like we are crooks. We are retired seniors so what gives? Are you hearing rumors or are you making them up as you go? We live a distance from the store so when we get there we usually have to pick out items from several locations. More workers around when it`s game time but not so much when we need help. I shop with a specific list and get done as quick as possible. Would buy more items if we could shop in a friendly store. You might increase your sales if you let people look around in peace.”

Helpful Report

Posted 2 years ago

“I live in rural part of the county. the end of the public road is worn but has space to drive around the worn portion. My drive is packed sand with crush and run. twice Home Depot has called to say they are on their way and I have unpacked my fridge and waited. Once it was raining. Once not rainy but some water in a puddle at end of the road. I am having major renovations on property and have had large delivery trucks in and out of my drive for weeks, rain or shine. Absolutely NO PROBLEM. The land is SAND. the drive is hard topped with crush and run - no holes- no mud. I am livid that once again they won't deliver after I. have spent considerable time unloading my fridge. This is the absolutely craziest thing I have been a part of. I would understand if the drive was soft or full of holes. Then only issue is a big hole at end of culdesac which is easily avoided. Done Done Done with Home Depot. Horrible horrible customer care.”

Helpful Report

Posted 2 years ago

“Purchased a freezer online and my credit card was charged December 24th. First delivered freezer never made it off the truck as the door was smashed. Second freezer delivered January 10th, again damaged and smashed in the back. Home Depot picked up the freezer January 14th after THREE phone calls trying to receive my credit card refund and NOT receiving it I filed a dispute with my credit card company! There are too many big box stores to purchase from. I will NOT be shopping at Home Depot again!!!”

Helpful Report

Posted 2 years ago

“Delivery went to the wrong address; they never texted ahead of time as they usually do to say how far they were; they never called and then i got a note that they did not find me at home... they went to the wrong address.... and then was on hold for 55 mintues with the driver and then hang up on the call. TERRIBLE”

Helpful Report

Posted 2 years ago

“I purchased alot of bamboo flooring which we picked up ourselves, I was having a hard time getting it put together so I went up there to home depot to see if they could explain what I need to do with this particular flooring. I was told they could put my name in the system for their contractors to call to explain. So they couldn't have anyone in the store come and help me out. Their so called contractors kept calling me and one gave a good price to come and do it. I went ahead and let him since he was contracted through a place who does lay floors. They did such a lousy job. I pointed out broken pieces of flooring pieces that I could literally grab with my hands and just pick up after they claimed to have laid it they said they would fix it and they did not they put holes in my walls and did not leave any expansion gaps between each plank so now my floors are starting to pop up. They left debris laying on my shed outside a window and did not even want to put my baseboards back on and they didnt. I spoke with home depot about this who said they dont settle these issues since it is through a contractor. They also said they would send me a link to send pictures and could possibly send a $500 check which couple months later still waiting for this link. I have been out around 4700 dollars for these floors and all home depot can say is sorry that happened. HELLO HOME DEPOT YOU SIGN THESE CONTRACTORS ON AND PROVIDE THE SERVICE FOR CUSTOMERS TO BE CONTACTED BY THEM. You provide a service and will not take responsibility. Maybe you should make sure these contractors are going to make you look good instead of like a bunch or morons who can't perform the job you are supposed to be experts in. Dont offer a service if you have no idea what kind of contractor you signed on. And dont offer a service you can't make good on. You take 1st come 1st serve contractors and it doesnt matter what kind of work they really do as long as you get your money. I'm done shopping home depot and will take my money and all my projects somewhere where they can be honest and hold some kind of conscious. I left my email below for home depot if they would like to reach out for redemption. I tried posting pictures but it wouldn't post the review with them”

Helpful Report

Posted 2 years ago

“Just wanted to give a shout out to Rachael at the customer service desk in Ocala Fl. She went over and above for customer service. You need more employes like her. Thank's Rachael”

Helpful Report

Posted 2 years ago

“Waited 10 days for a new washer. The delivery driver broke the door to the washer unloading it from the truck. Then they still wanted to deliver it. Last washer or appliance we ever buy from Home Depot.”

Helpful Report

Posted 2 years ago

“The customer service at Home Depot in Irving is atrocious; no matter how many times we request assistance, nobody ever responds. No trained people in Painting and lumber section. The lumber cutting machine has been out of commission for some time, and the manager's explanations are inadequate. Despite the fact that Home Depot is close by, I started going to ACE or Lowe's. The store will be closed, and Home Depot will already be losing its reputation if it keeps losing all of its customers.”

Helpful Report

Posted 2 years ago

“Melanie and Jerry at the Quincy Store in Mass. We're LEGENDARY!!!!!! VERY HOSPITALITY DRIVEN !!!!! JERRY knew where everything was in seconds and Melanie was very wise with knowledge and knew how to make a 40 year veteran in the Hospitality business feel like 25 STARS!!!!!! THANK YOU!!!!!!!!!!!”

Helpful Report

Posted 2 years ago

“I can honestly say Homedepot WOW'D me!!! Started out my lawn mower stopped running-took me 3 months to find my receipt. I called the store I purchased it at and they said as I purchased with my credit card-they would exchange the mower-at any store. When I arrived at Homedepot they said gasoline motors only have a 30 day exchange and EVEN with a,3 year warranty-I'd have to pay to repair it???? Well the repair man repaired it at no charge. Explaining warranties aren't what I thought especially gas powered motors- all Homedepot gasoline products!! Still SURPRISED that Homedepot repair fixed the mower even though they should have charged me. WOW GREAT CUSTOMER SERVICE!!!”

Helpful Report

Posted 2 years ago

“We've spent around $200k at the Seymore store in last 5 years. Home Pro Desk guy that I work with is great! I place a large order for flooring for them to ship it out on a semi truck. I live in a rural area and can't accept delivery. I call the Seymour store to try to arrange delivery there and I would pick it up from the store, but the Manager was unfriendly, unhelpful and doesn't clearly understand the term customer service. I guess they have enough business that they don't care if they lose a customer that spends that kind of money in their store. And to add the computerized phone service is extremely frustrating! I won't spend another dime at the Seymour Home Depot or probably at Home Depot ever again.”

Helpful Report

Posted 2 years ago

“I placed a large appliance order consisting of a refrigerator, stove, microwave and dishwasher. I did not pay for any installation. My son met the delivery as I was out of town for the week. When I returned to inspect the appliances, I found that ONLY the refrigerator was unboxed and installed. (should have never left the box) It was severely scratched and the brand new floors were severely damaged. I have been on the phone for countless hours with home depot online and the local store trying to return the damaged appliance and get my floors fixed and have gotten nothing but the run around, disconnected, on hold for 40 minutes and then hung up on, for weeks. The bottom line is they wont take it back after 48 hours and can care less about my floors. HOME DEPOT is taking no responsibility for the delivery company. I have been a solid customer of Home depot and WILL NEVER shop there again. Completely unprofessional!”

Helpful Report

Posted 2 years ago

“Ordered a refrigerator and dishwasher on Dec 27, including installation and hauling away of the old. Getting the refrigerator in place was urgent as my old refrigerator is leaking water, requires mopping up at least daily, and the water is ruining my laminate floor. Used the PayPal option to pay for the order, and DO see the transaction on my PayPal account. Never received an email confirming my order, or providing my order number. New appliances should be delivered tomorrow, but Home Depot has no record of the order, and has informed me that I need to have PayPal remove the charges, and then replace my order. Completely unsatisfactory - I cannot wait 6 more days to receive the appliances, and the sale is over, so re-ordering means I will have to pay full price. Will NEVER patronize Home Depot again. If I could give them 0 stars, I would. Awful company nc dreadful customer service.”

Helpful Report

Posted 2 years ago

“In October 2022, I ordered and paid for a dishwasher. I was hoping to have the dishwasher by the Thanksgiving holidays. The dishwasher was delivered to my home the first week of November however, the people who delivered the dishwasher were not able to install it. There is a team called the compact team that had to install my dishwasher because of the placement of the dishwasher in my kitchen. The delivery team left the dishwasher in the hallway of my home, letting the delivery company know that the compact team would have to install the dishwasher. So, the compact team comes to my home during the second week of November to install the dishwasher. When the compact team unpacks the dishwasher it is damaged on the bottom. I told the compact team to return the dishwasher to Home Depot. I called Home Depot customer service to let them know that the dishwasher was damaged I would want a new one and I would need the compact team to install the dishwasher. A week later, the home depot delivery team send out a new dishwasher but not the compact team who need to install it. As the delivery people are bringing the dishwasher to my home, they unpacked the dishwasher and discover that this dishwasher is damaged also. My husband called the delivery company and spoke with a supervisor inquiring about why we have received two damaged dishwashers and why the compact team was not sent to install the dishwasher if it was not damaged. The supervisor at the delivery company keeps trying to blame Home Depot for their errors and for sending out two damaged dishwashers. My husband informed the delivery company it was not Home Depot who delivered the damaged goods but them. I wanted this dishwasher by Thanksgiving Day. I was told by the delivery company I would not have my dishwasher by Thanksgiving Day. At this time, I am not happy. The delivery company continues to blame home depot for their errors. I went to my Home Deport in Shorewood, Il, I spoke to Angie the manager, and explain what was going on with the dishwasher and the delivery team. Angie looked up all correspondence in her computer system. Angie looked at me and told me that she will try to have the dishwasher in my home by Thanksgiving but she could not guarantee it. Later on that day, Angie called me with a date that my dishwasher should be delivered. I received my dishwasher the day before Thanksgiving. I am very grateful to Angie for reaching out to the delivery company and solving this issue. It's people like Angie that will keep me shopping at Home Depot. Angie these five stars are for you!!! Again, thank you so much for your help. L”

Helpful Report

Posted 2 years ago

“Ordered hurricane windows March 8th, 2022. They were installed June 30th with lots of issues: locks missing, window Sashes that don’t fit, etc. A sun contractor came in October and told us we had problems and took all of our screens and told us they would return in 2-3 weeks. I call customer service and get routed around for hours only to be told I will be called by my representative. It never gets solved just passed to the next person.”

Helpful Report

Posted 2 years ago

The Home Depot is rated 1.6 based on 1,107 reviews