Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

Questions

Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

Write Your review

Tell us how Myhermes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After 9 days of waiting for my delivery, tracking states ‘delayed’, after 2 direct phones calls I’m still in limbo. No-one can tell me where my parcel is. Customer service are making all the right noises to pacify me but I’m not getting any updates. I would warn against using Hermes.”

Helpful Report

Posted 4 years ago

“Unreliable company. Worst customer service ever. Unable to contact them. This lousy piece of company tries to compensates its horrific customer service by using bots. Bots are not humans. Wish I could leave a minus review.”

Helpful Report

Posted 4 years ago

“The delivered my parcel at the wrong address, something I found out by myself because they kept insisting that it was the right location. Customer service is non-existant, with my investigation being dealt by 12 different people rather than one from the beginning They also tried to blame the Netherlands post office even though the parcel got lost in UK. They claimed that they couldn't rearrange the delivery because they couldn't get in contact with their own driver (pathetic). Impossible to talk to a human being through the phone, complaints can be done only through their own website/app (clever eh ?). I would define them borderline a scam. I went to ring to my neighbors (3 different houses) to find my parcel.”

Helpful Report

Posted 4 years ago

“Parcel not received as it was left at the main building NOT my delivery address. I have a picture of someone's feet as the place it was left. This area is right by a car park. It was around 10 minutes before I got an email saying it had been delivered but the parcel is missing. Terrible service”

Myhermes 1 star review on 18th November 2020

Helpful Report

Posted 4 years ago

“Delivered my parcel tampered with and damaged knowingly”

Helpful Report

Posted 4 years ago

“Parcel collected on 21 10 20 and delivered to my address on 14 11 20 - 24 days to deliver my parcel. My Hermes tracking told various untruths along the way about my parcels whereabouts. When it arrived on 14 11 20 the parcel had been ripped open, items had been taken and the parcel had been reparcelled in a blue My Hermes bag. I reported this loss online on 14 11 20 - nearly impossible to speak to a human being at My Hermes. No reply. Today I got through to a human being at My Hermes and had to give all the same information again about my loss. I am awaiting a reply. Abysmal company.”

Helpful Report

Posted 4 years ago

“Brilliant, got everything unlike royal mail who've list last 4 out of 4 deliveries , Hermes however on time and not left on doorstep like parcelfarce or Amazon do.”

Helpful Report

Posted 4 years ago

“There customer service and delivery driver are so rubbish that I’m beginning to think how are they getting away with this. How is the law letting them. There driver has put up a fake photo of another house and told them they have delivered my parcel. When they haven’t. And when you want to complain there’s no humans to talk. They bloody have robots online and on the phone.”

Helpful Report

Posted 4 years ago

“Hermes not long ago delivered a parcel and left it on my doorstep and within minutes it was stolen. On my front door there is a note “in your face” saying please leave parcels in porch. If he/she couldn’t read it all they had to do was put it by the side of the porch or just behind my car which was a foot away from the porch and nobody would have seen it. What brainless idiot these days would leave a parcel in full view of passers by we all know that there are thieving little sh.ts out there that follow delivery vans just waiting for an opportunity like that. After reading the reviews and all saying how untrustworthy Hermes employees are I’ve now got to think was my parcel ever left behind on the doorstep or did it find its way back into the van???”

Helpful Report

Posted 4 years ago

“Parcel paid to be picked up Monday , didn’t happen. Put query in and the next day pm message sting someone looking at issue !!! end of second day parcel STILL not picked up even though automatic system says it will be . It lies . At least a person doesn’t lie at Hermes as it’s impossible to speak to anyone . Given up , will NOT be using this firm again and I will certainly, to the best of my ability, ensure no one else I know does Atrocious service and even worse customer service.”

Helpful Report

Posted 4 years ago

“Breakable glass packages have been LITERALLY thrown at my door from the garden gate on multiple occasions. No knock, nothing. I am DISGUSTED!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“I’m trying to send a parcel with them. I arranged a pickup by a courier for yesterday. I spent 12 hours waiting and no one turned up. No communication from them either. I did my research and found out that courier was unable to collect my parcel and that they will try the next working day (meaning today). Today I’ve been waiting since this morning and started investigating if their courier was coming only to learn they were unable to collect, so they will try tomorrow. Do they expect I will be sitting at home for eternity waiting for a courier to turn up at all. I have already been charged by them for the service they haven’t provided. No communication from their side, also impossible to speak to a person. I will never ever use them again!!!!!!”

Helpful Report

Posted 4 years ago

“If I could leave no stars forHermes, I would. Here is my complaint: I have had extremely disappointing service from our local Hermes delivery rep. Last month I was expecting a sewing machine (value £259) to be delivered to me, but it never arrived. A week later, I contacted the shop which sent me the sewing machine, and they said, according to their information, the machine had been delivered to me the previous day. I eventually found out the ‘deliverer’ was the Hermes rep for our area. She admitted she had delivered the machine package and said that ‘she had left it on the front doorstep of our house as she thought she heard footsteps in the house’!! In fact we were out at the time. No advance notice was sent about the delivery, no note was left at the house to say it had been delivered and no photograph taken, and the sewing machine was stolen. I have been unable to make any contact with a Hermes office in my area or elsewhere to report this. We have observed, heard from others, and indeed had previous experience ourselves, that this Hermes rep, on getting no immediate answer to her knock or doorbell ring, deposits the item on the doorstep and leaves the premises - I have observed her driving away before I can open the front door. There is no evidence to show she tries to hand the article to the recipient. She makes no attempt to leave the item where it can’t be seen. This Hermes Rep must be taken in hand, and told that when there is no answer when she calls at premises to deliver an item, she must find a safe and secure way by either taking the item back to her depot after leaving a note for the addressee about her actions, or delivering the item to a neighbour and leaving a note for the addressee explaining her actions. Her attitude is deplorable and dishonest. I would like to add that I have tried to contact Hermes at the Hermes support email address - hermessupport@myhermes.co.uk but when I try to send it, I am told that the email address given is invalid. I have also tried to contact the Head CEO of Hermes, and the UK CEO of Hermes, but apparently the email addresses given are invalid for these also.”

Helpful Report

Posted 4 years ago

“Terrible, terrible, TERRIBLE!!! Package was marked as delivered to a "safe place" yesterday although it was dropped off right outside the door. Had an image as proof, fair enough. I get home 20 minutes later and there's no package. Tried contacting Hermes, but everything is automated, so I just get a "confirmation" the package is delivered and I can't get through to anyone. Well, guess what? We've got a front door camera that's not obvious. Checked the footage and it was the driver himself who stole the package right after taking a photo of the delivery!!!! Worst company ever!”

Helpful Report

Posted 4 years ago

“Terrible service!! Parcels never turn up when they should, say they have been delivered when they haven't (then usually turn up days late). Booked for them to collect a parcel return yesterday, they didnt arrive after spending the whole day in waiting for them. Cant get through to a human on the phone at all. The business I was returning the item to managed to get them and they said there was nothing booked despite me getting a confirmation email with the date and address it was meant to be picked up from. No reply when I emailed them to complain. I have never heard a good word about them. Avoid!”

Helpful Report

Posted 4 years ago

“The place is full of thieving toe rags , when will they learn as they employ people who don’t read instructions and leaves parcels to be be stolen ! I’ve stop using anyone who uses these fools”

Helpful Report

Posted 4 years ago

“Parcel not delivered during stated time on two different days”

Helpful Report

Posted 4 years ago

“Appauling service. Sadly, lots of retailers use them to deliver goods to the customers because they are cheap. I would rather paid more and had my purchases delivered by someone with brains and a sense of professional responsibility. CONSISTENTLY fail to deliver, and then lie that they delivered. Not possible to get hold of them and the calls are rip off at £6+”

Helpful Report

Posted 4 years ago

“My parcel collected from me on the 28th October never reached its destination !”

Helpful Report

Posted 4 years ago

“Liars!! Liars!!! Had me waiting in all day. Then said they had been... when it was obvious the driver jst couldnt be arsed!!!. Now instead of having a first thing delivery!!! Im having to wait again!! A whole day!! To see if this company can do its job!!! Ive paid extra for nxt day... Company is disgrace”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews