“ROYAL MAIL IS A SCAM, MOST PARCELS DONT EVEN ARRIVE AND ARE ONLY TRACKED IN THE U.K.. COST ME £17 TO SEND A PARCEL BACK I COULDNT BELIEVE IT. LITTLE DID I KNOW WHAT I WAS SENDING BACK ONLY COST £7 TO BUY (MY WIFE BOUGHT IT) AND GUESS WHAT, TJE COMPANY AINT GOT IT AND IVE MESSAGED ROYAL MAIL NO RESPONSE THE ROBBING B@$TARDZ.”
“Bort of the internet supposed to be delivered to my address ended up in Jersey signed by miss brown and I definitely am not Miss brown. And used the payee address which is mine and I definitely don't live in Jersey”
“Very poor delivery times, i can hear the cry's of 'covid-19' now but the other couriers are delivering all okay and on time?!?!?!?
The tracking does not 'happen' until the parcel has been delivered or attempted......I live in a flat village hardly the north face of the eiger! Took just 4 days to get a small parcel from China to the UK (updates all along the way) but as soon as it got into Royal Mail hands, no updates and the trail goes cold - pathetic....
They should be 'stripped' of the Royal title - perhaps 'Unresponsive Mail' might be more suitable?”
“I spend ( spent) around £7000 using royal mail to send parcels from the UK all around the world using international tracked and signed. Lately, the parcels are very rarely signed for and only tracked to Heathrow airport where they either disappear forever or miraculously turn up at their destination. Aprroximately 15% of parcels are now going missing leading to a lengthy claim process. Admittedly they do pay out for claims but constantly send me a cheque for a much lower value than the item is insured for ( stating that£50 is the maximum amount convered) and then will only pay the remainder if you complain. They do this little scam so often it obviously isn't a mistake but company policy.
Another parcel had gone missing today and it will be the last parcelforce I send using royal mail.”
“I dont use this term lightly. EVIL TO THE CORE!!! Changed a code during lockdown for business post. without fuly explaining it but stating to me everything stays te same with how you post 1st LIE RIGHT THERE.... No staff so how can you justify a decent support service, 2 account managers who are both clueless aout anything except how to chase money owed... money owed for making mistakes with codes which they told me were to be used same way as previously ' was just a code change' . result thousands in fines and additionally added cost by revenue protection muppet in gatwick depot. not contated for 3 months... when the bill was due. My question to them is where was your duty of care to your customer = non existent. resut business has had to go bankrupt. These people are evil they do not care about customers, they donot care it was their fault they only care about money money money and i bet used this to make a lot of extra money for themselves at a time people were not using them as much. YOU DISGUSTING GROUP OF EVIL PEOPLE> YOU DO NOT DESERVE THAT ROYAL CROWN. YOU DESERVE TO GO UNDER AND LOSE ALL YOUR CUSTOMERS. lets also not forget that most of the so called services you were charging for WERE NOT FIT FOR INTENDED PURPOSE with many items delayed, lost, stolen etc so you're also ful of thieves and many other scum. Ive never hated an organisation or individual as muc as I hate you. A pox on you all at Royal Snail the legal mafia of the postal world.”
“To be honest before the pandemic you were ok. Just shows as simple as a small hiccup in the system and a national company like yourselves cant handle anything dont know youre ar*e from your elbow. Hermes have been more reliable by far an thats saying somethin.
Even now the UK us pretty much back to normal its still taking near a week for a 24/48hr service to arrive. Its disgusting.
Hermes have been very reliable in comparison”
“Utterly useless.Redirect parcel online service doesnt work and phone up and you get the ususal cop out "due to restrictions posed by Coronirus......
Scrap Royal mail and award DPD contract.”
“I had very poor experience with Royal Mail when sent a piece of jewellery next day delivery, insured for £500. The parcel arrived cut, through the outer envelope and inner packaging, and taped to cover the cut mark on the outside. A piece of jewellery that was inside was removed. When reported it to Royal Mail there was no response for a long time, then I was asked for photographs which I have submitted as well. After all that I was replied back that they cannot see how the piece of jewellery could have been removed through 2 inches cut whole.
I have escalated the case again and again and keep being asked to resent the same photos that I have submitted. It is outrageous. They take money for insuring the parcel, ask you what is inside, then remove it, deliver empty packaging and are not taking responsibility!”
“I post alot with royal mail 48 tracked there tracking system is a joke most of items have been delivered yet the tracking says they are still at the post office.pay £13.25 for this service,every one else seems to have a good tracking service.get your act together or lose another customer.”
“Poor service as usual from an out of date 2nd rate establishment. Coronavirus the excuse still!! after 6 months. No problems with Amazon delivering on time!!. Royal Mail attempted to deliver an item to me yesterday. I was not in so annoyingly it has gone back to the sorting office. Drove to the sorting office to collect it at 10.45am today. The sorting office is only open 8-10am. 2hrs - what a disgrace. With all the unfortunate newly unemployed I am sure that there will be lots of people happy to man the "customer service" (joke) at the sorting office, than the bone idle staff already employed!! Get into the 21st Century-stop using Coronavirus as an excuse for your terrible service!!”
“I don't usually go all the way out to write reviews unless the service is extremely good for a thumb up or extremely appalling that everyone needs to watch out. I am afraid this time is for the latter. I sent the tracked and signed international parcel to Myanmar and spent £22.27 . The website clearly said it takes 5-7 days. I was surprised as this was a covid recovery time. There were medicines and a few medical items for my mum who is locked down in Myanmar. We waited a week, no delivery. So I tried contacting royal mail. I wasted many hours on the phone but no one answered and only to receive a recorded message advising me to go to the tracking page. I tried the tracking page which said left from Swindon to Heathrow. Said there may be a delay. The item is on its way. So I waited. Still no delivery. Then I rang the local post office who said the item was sent looking at the same page I was looking at and said there might be a delay with covid. So I waited. Having waited for 3 weeks, I went to the post office and inquired. They said try the website. The website said the same thing from August (the day I sent the parcel) No update. I got no where. 26 working days (5 weeks) after the delivery I finally got through to someone answering the call. She simply said my item has been lost! Its over 21 days so classified as lost and if I am not happy I can fill in the claim form for which I will have to provide a receipt for every items in the box! She said my item was sent as an ordinary delivery for signature but not for tracking which was incorrect - I explained this was not the case as I sent through tracked and signed service and in the receipt it clearly states "tracked until it leaves the UK. Signature on delivery". I inquired where it was lost, if they would try relocating the item, I would much rather they send it even with the delay rather than me claiming back. For me the important thing is that my mum gets her medications, not this claim. She said its impossible to track it. A needle in a hay stack. The royal mail wouldn't do anything about it! Surely, for such a large mail delivery servicing company, there must be a way of tracking and identifying where the parcels are sent to. They won't even attempt to locate an item although the item was lost in the UK! Now I have to spend more time - looking for all the receipts (if I still have them), fill in the claim form and the whole ordeal- addition to all the troubles I have gone through. Its not fair for me or my mum. The tracking service is simply a shamble. It doesn't help for lost items. The royal mail support and customer service is shockingly appalling. Interesting thing is that the parcel was not lost in a third world country such as Myanmar. It was lost in the UK! Getting to speak to someone to find out what happened is a nightmare itself said aside their terrible service. I would strongly advise not to use Royal mail especially during covid outbreak as they are completely unreliable, inefficient, incompetent, unhelpful and will cost you time and money with a loss for you. All you will get it !I am afraid your item got lost"!”
“It’s the third time Im having a bad experience with them, when I’m shopping online now I’m very careful to not choose any company who works with them!
Most of them are totally unprofessional with no experience!!
The service is the most poor ever!”
“Royal Mail (snail) has been a bad service for many years. I would not use them but I am forced to have their awful unreliable service when accepting deliveries. On too man occasions now I have been let down by them. Too late , not arriving,and lost parcels. The tracking app is total useless. Get rid of RM and replace it with a propper service”
“i bought some cosmetics and picked next day delivery by 1pm. Its 3rd day today and still nothing came! What the hell. I picked next day delivery for some reason so where is my bloody parcel?!”
“Utterly pointless tracking system.
It NEVER shows the details, stating 'number not recognised' and 'we will only show tracking when delivery is attempted'?
What's the point? I won't need to check where it is as I'd have already received it? And why is Royal Mail not able to leave parcels anywhere but handed to you personally? They're Royally approved yet only have all the stupid restrictions and none of the benefits of any other delivery service.”
“Took two weeks to get to portugal then they handed it off to another carrier who lost my package and didn't know of it's existence. One hour wait time to speak to royal mail with a broken phone system whilst you get to listen to their excuses over corona. Absolutely disgustingly terrible. Royal mail needs to die I have never had such a terrible experience with a company ever. DO NOT USE INTERNATIONAL TRACK AND TRACE use a proper delivery company.”
“Royal Mail delivery service is poor claim they attempted my delivery but they didn’t because they didn’t even leave me with a card to go collect from depot or nothing..”
“The "Royal" mail is the biggest joke of a company I have ever come across and can't seem to deliver to the right address 75% of the time - amazon never struggle with this. Granted my property is connected to another and is slightly confusing, however this by no means warrents delivery of most my parcels and letters, my drivers license, and a private covid test to next door. Absolute joke. I honestly wonder if the postman looks at the different address on the parcel and just says "eh close enough" and delivers it anyway. Not to mention their "tracked service" is just wrong. When one of my items went missing but said delivered they simply said that I have received the item because it states delivered and the GPS was "in the area" at the time - great amount of evidence there.
Today was the salt on top of the wound where I received a package already opened.
Rule of thumb: Just use amazon folks.”
“They have stolen my power bank from my parcel(bcs its dangerous :)) )) and... They could send it back to me, so I could resend my parcel properly, but they just took my item and my money.(Lost 40 pound with no refund available).
I don't know what to say. Have fun with my power bank and money ;) 0 of 5 stars. Never use "ROyal" mail, NEVER”
“Ordered something online, was happy at the time that Royal Mail deliver items from the company I ordered from ....big mistake.
Was meant to arrive Wednesday royal mail sent me a text in the morning telling me what time I'll receive it. Brilliant.
Nope. Heard nothing from them and nothing arrived... Strange.
Check my emails found my tracking code and somehow they sent it to the wrong area....I live in Eastbourne and it's in Haywards Heath apparently their mistake and will sent it over asap. It's coming to the end of the week and not once have they bothered to contact me and looking up the tracking code it's taken an ICEAGE to get back at Gatwick... I'm wondering if I should just pick it up , it would be a lot quicker then waiting for another 3- 5 days.”
