SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,808 Reviews

11 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,808 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

Write Your review

Tell us how SCS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carpet cut to short, fitter came out twice to sort but now carpet is coming away from the skirting board and away from gripper so badly that I can not hover near it as it gets sick up the hover and is now ladder ed and taped down. Absolutely appalling service email sent 3 times with no reply apart from an out mated message.”

Helpful Report

Posted 7 years ago

“w purchased a deep pile carpet for the living room ,this was fitted and within three months the pile was coming out,we contacted S.C.S. Drakehouse Sheffield ,the carpet was replaced after several visits to the store,new carpet fitted and again the pile was coming out,a third carpet was fitted ,this was over a period of a year from purchasing a carpet to one which was satisfactory We ordered a stair/hall /landing carpet the same colour shorter pile[WHAT A MISTAKE] fitter arrive with carpet I informed him it was the wrong shade of the carpet we ordered,he informed me it was the way the pile laid why it appeared to be a different colour. We went to the showroom to complain about the colour and the sales assistant taking a photograph of the two shades of carpet, she contacted head office and sent a copy of the photograph to head office and told who I believe was JOHN the comparison was like dark grey to black, we did not have any more contact from S.C.S. Eventually after I contacted head office they arranged for a surveyor to visit,,he eventually came and agreed with the salesperson the carpet was not the same colour and spent some time on the phone regarding our complaint still no contact from .S.C.S. I sent a letter to the Managing Director regarding my complaint who ignored the issues with my carpet, to date I still have not had the courtesy of a reply I went back into the store and asked what was the latest on my complaint,i was informed she had not heard from head office. I then had a phone call from the area manager informing me the colour was correct and the dye was within tolerance of colour +1 to -1 without looking at the carpet [HE MUST HAVE HAD A CHRYSTAL BALL] I was not satisfied and asked him to visit my home regarding my complaint he still informed me the colour was correct. I them told him the fitter came without carpet plates and damaged the plates he fitted he had damaged ,he then informed me a fitter would come out and correct these problems within two to three days of his visit THIS WAS TWO WEEKS AGO STILL NO VISIT We wanted to have the same carpet colour in three bedrooms and conservatory his advice was CHOOSE A DIFFERENT COLOUR IN FUTURE What a cop out I thought S.C.S was a professional company, providing good quality products from major companies,,,,,,,,, it seems to be we have your money now , live with it”

Helpful Report

Posted 7 years ago

“This company are great at selling you a carpet but once they have the sale thats where it all goes wrong. At no point was it explained to me that there is an extra charge for moving the odd piece of furniture around a room to lay the carpet nor was I told that I was responsible for disposing of the off cuts - bags and bags of them! On the day of fitting I complained to the store and was told they would refund the £90 extra charge for two rooms (there really wasnt that much in each) but I had to drive 15 miles to get it done! Obviously, I like the carpet but in areas it is frayed at the edges and obviously done in a hurry! I used SCS four years ago and whilst there had been problems I gave them another chance but this is the last. My advice is pay a bit more and go to the others!”

Helpful Report

Posted 7 years ago

“Don't buy anything from SCS they will not do anything about your complaints they send a engineer who has not got a clue and takes pictures which don't show a thing customer services is just a joke send emails and get no replies insurance that will not pay out just a load of con men you would be better of buying some wooden boxes”

Helpful Report

Posted 7 years ago

“Went to Scs in Reading to talk about a new carpet. The sales person was not keen to talk and sounded quite impatient. Finally he did not even bother to reply when I said bye to him and his colleague. Not going to order from them, sorry”

Helpful Report

Posted 7 years ago

“Brought a sofa from here and after 2 weeks having it we had problems with the quality of the sofa and just feel apart in side from the springs and wood that puts it together. After six weeks it might as well been from a second hand shop as zips and pillows just feel apart . Head office a waste of time . Please don't purchase anything from SCS as I spoke to a company that is always repairing sofas from this company”

Helpful Report

Posted 7 years ago

“This is about the order I place with yourselves on the 03/10/2016 for a 3 and 2 seater lazy boy electric recliner in grade A leather claret. We took delivery of the settees on the 19/12/2016 into our new home. Since then the leather on the back of all the settees has shrunk so much that the Velcro the fixes the leather to the bottom of the settees does not join and all the leather is loose. I reported this to yourselves and had to wait 4 weeks for a advisor to come and inspect and he agreed with me that the items were of a poor quality. I put on the report that I would like a full refund as I was not happy with the quality of the product. We had purchased the lazy boy range as friends of ours have it and recommended it. As we had paid £3,600.00 in cash for this product and also chose the grade a leather we was expecting a quality product this is not the case. I spoke to someone in the after care department on the 13/03/2017 about this and was told a refund was not possible so I went to the store to speak to the manager who sold it to me. I have also spoken to trading standards and lazy boy who inform me that as it is out of the 30 days since we had taken delivery of the product that a refund would be possible if SCS agreed to it but they would not so a repair would be done. I was told that if the repIr it not satisfactory then a refund would be agreed and also the company carrying out the repair would be from lazy boy as the settees came directly from the lazy boy factory. I feel that you. Have let us down as a company and I am told that the repair will be done in 5 to 7 weeks time which I feel unacceptable.”

Helpful Report

Posted 7 years ago

“we had our first encounter with Kirsty on 9/3/17, and her manner and approach in answering our questions and her not too pushy sales technique impressed us to the point that we returned as promised on the 16/3/17 and purchased our sofa's. We found Kirsty to be charming pleasant, & very informative. We would recommend kirsty from-SCS J9 Wednesbury”

Helpful Report

Posted 7 years ago

“New sofas are great, we love them. The delivery team, James and Dougie, managed to get the sofas into our livingroom with a millimeter to spare. No idea how they did it!”

Helpful Report

Posted 7 years ago

“As SCS head office have now chosen to ignore my email I will post it here as my review instead. This is over a period of 14 months: -Carpet and laminate flooring ordered from the Leckwith store from a floor plan for a new build house in November 2015 totalling approximately £1600. Underlay is provided for free. Fitters are booked through the store however these are paid separately. -Carpet fitter arrives to fit the carpet in December to find not enough carpet has been provided. A whole set of stairs has been missed out. -Underlay is absolutely terrible. After calling the store they claim that they always recommend not using the free underlay and it’s better to upgrade – not once were we informed this. -----New costs now arise to lift the previous carpet and also buy a better quality underlay. -Laminate fitter arrives at a later date. He then discovered that there is not enough laminate to cover the floor so one room has to be left bare. There is also not enough underlay for the floor despite it all being paid for. Also no beading has been ordered so myself and my partner are sent out to pick some up on the day along with some ‘No Nails’. -Complaint sent to Head Office at this point after getting nowhere with the store but this email is sent back to the store for them to deal with it. -Laminate flooring starts rippling and there are dips in the floor. The fitter is sent back out to fix this however it dips back down a few days later. -The store then forwards this to the floor supplier assuming it is a fault in the boards. -A--After a few months they send out a technician who says it’s a fitting issue. -After correspondence with the store they send out a new fitter who is now dealing with many laminate complaints. The new fitter then informs us that there are many problems with the flooring which include: not enough of a gap being left by the wall, beading has been stuck using No Nails when it should have been nailed on to allow the floor to expand, beading should not have been stuck to the PVC in the bathroom which has ripped off with the beading. The result of the above is that the whole floor downstairs needs to be pulled up and re-laid. A report was filled out by the new fitter and approved in December/January however the floor still has not been fixed nor has a date been set up and nor have any replacement boards been provided. In conclusion to the timeline above not only did we have extra unexpected costs totalling more than £500 which is approximately 33% more the original price but we have also had to live with the rippling floor boards for over a year. I have had repeated contact with the store and have still not got anywhere. I paid fitters that they provided to find out further down the line that they weren’t even properly qualified. I have had the stress of trying to sort all of this out on top of a full time job as a teacher and I now have the added stress of overhauling the rooms that need to be re-laminated. I am in the process of reporting the store to Trading Standards as this is now getting ridiculous. Not only have I spent a lot of money on poor quality flooring, I could also have saved money by going elsewhere. The head office are also ignoring my emails for asssistance on this.”

Helpful Report

Posted 7 years ago

“Went into Cardiff showroom for a browse with my 7yr old daughter. She took a liking to a Logan ACL 2002 larger Twitter chair. After excellent and honest advice from the sales team we walked out with the chair,sofa and flotation for a stunning price. So.. a week later it's pride and place in my front room kindly delivered on time by simo and Andrew. Can't fault a thing from start to finish. Would definitely recommend judged on my experience. Many thanks S.C.S.....”

Helpful Report

Posted 7 years ago

“Extremely disappointing with their service. Bought a sofa in August 2016. Unfortunately, the mattress was not pocket sprung I ordered and paid for and also two cushions were missing. The cushions were delivered after a few days however, the issue with mattress still unresolved.I have been up and down to their store in Chesterfield where I bought the sofa but their pass the responsibility and blame their contractor. Their after sale team and customer services don`t even bother to respond to my complaint.”

Helpful Report

Posted 7 years ago

“Whatever you do DO NOT BUY FROM SCS their customer service is appalling, purchased leather sofa and armchair in Dec 2016 noticed as soon as it was delivered that it just wasn't comfortable like the showroom model then felt the metalwork underneath and along the cushions, on Boxing Day went back into the lincoln store where I was assurred that if i contacted customer care everything would be sorted out - what a joke, they sent a "technician" round who was obnoxious to say the least he agreed that the sofa was very very hard but said that some customers would like it, not when I've paid nearly £3000. Needless to say SCS and Creation credit company went along with the one sentence report and told us that in their opinion the sofa was fine. I eventually paid £275 for an independent furniture report and what he has found is appalling, he has advised us not to use the sofa as it is a safety hazzard due to hitting the metal when you sit down, he has also found numerous other faults which in his words will be a very very long report. I am now awaiting my copy of the report then I will have to start the long process of contacting Creation and SCS again but hopefully when they see the report they will have to refund me if not I will have no hesitation in taking them to court. I rue the day that I ever set foot in SCS Lincoln and the stress is making me ill, to anyone thinking of purchasing new furniture go to a reputable dealer not the rogues that SCS are !!!”

Helpful Report

Posted 7 years ago

“I ordered a suite in november last year , it was delivered but it had the wooden acorns missing from the back, they ordered them in but without the tassels that went with them, so I had to take the tassels from the display suite in the store, I ordered extra cushions with the suite that I am still waiting on three months later, which I still havent had, and its like trying to get blood out of a stone trying to rectify it, I ordered more extra cushions a few weeks ago and they sent the wrong size , all the time its costing me money ringing and going upto the warrington store week in week out to try and resolve this, on numerous occasions i was told I would receive a call back _ youve guessed it it never happened, again it was me who had to ring to chase this up and was told l was being charged again for something I had never had delivered, what a joke , I went balistic, I was being charged again for something they had never delivered that I had already paid for, omg im gobsmacked -if anyone is thinking of going to this company for anything , I would certainly think twice , they are great while they are taking your money but the after care is appalling, its like they have taken your money so now they are not bothered, never in a million years would I ever go near this place again , oh sorry there was one good thing and her name was pam, she was the only one who did everything she could to help as everyone else couldnt be bothered, but this was to no avail as I am still waiting for all this to be resolved , what an absolute joke”

Helpful Report

Posted 7 years ago

“Stockton-on-Tees Branch - Poor communication & Service on delivery of carpets which went wrong twice moving into a new home. Would not recommend & will not use again! Extremely poor service.”

Helpful Report

Posted 7 years ago

“Ordered a corner unit, cuddler chair and footstool in November 2016 it is now March 2017 and I have still have no sofa. Wrong colour of scatter back with sofa was delivered in January 2017. I requested a new cushion pack but I was told by Chris in Paisley store and Chris the Regional Manager NO that they would have to order a whole new sofa which was another 7 weeks lead time as it has to all come from the same batch. I patiently waited another 7 weeks and commenced payments of my finance agreement despite not having the goods that I ordered. A further 7 weeks later I'm told the new sofa is ready for delivery. I called Chris in the Paisley store to check correct colour has been received and he lied and said he was physically there on inspection and yes correct colour has been received and that I would receive my sofa two days later. The following day I receive a call from Jason to tell me that 'there is no easy way to tell me this but the wrong colour has been received yet again' but this time they wont order me a new sofa they are giving me a new scatter cushion pack. The one thing I asked for 7 weeks previously to rectify the issue but that they refused. They offered 10% off for me to accept their mismatched sofa and another weeks wait for a new cushion pack or cancel the order. Therefore, order was cancelled, 15 weeks of my life wasted with this company and no sofa at the end of it. It is now March 2017 and I am in the same position I was in November 2016 with no sofa due to this company. Thankfully DFS have a similar sofa for half the price and with a two week wait time. Emailed David Knight CEO three times to let him know what goes on within his company as I felt he should know but basically got no where. He condones his staffs level of service and also the lies and cover ups that they feed him. I got an apology that was all 15 weeks wasted of my life with this disgrace of a company and no sofa at the end of it. No explanation as to who was to blame for all the errors over the past 3 - 4 months. The fact that this company is allowed to trade is beyond me.”

Helpful Report

Posted 7 years ago

“I ordered a riser chair for my elderly dad, but because he had a stroke and was hospitalised I had to cancel it, well you'd have thought i'd asked for the moon, you can't cancel as it was specially made I was told, no it wasn't as it was in their warehouse, then they wanted to charge £200 to cancel it, it took 6 days to get a refund because my father was dying ,I even sent an e.mail to David Knight the ceo of scs but no reply The treatment we had before my dad died and after was absolutely disgusting , How a big company cannot have any compassion is beyond me but we will never shop at scs again and I will let as many people know how awful the company and staff are.”

Helpful Report

Posted 7 years ago

“Can't imagine any worse Thay don't even deserve one star There was so many mistakes with the order there delivery I really regret using scs they first give me an invoice with the wrong quantities of laminate floor then wasted so much time delivering the floor , which was not possible to fit as some of the packs were not even for me so the fitter used could not carry on with this and so had to book more time off work to get this completed..the lyno in my kitchen was delivered on time but was faulty so the fitters had to come back 3days later with a good piece there was so many mistakes I could not believe how unprofessional this was delt with...and when I went to the store to complain about this horrible and stressful service they were so rude the store manger even accused my wife of being unreasonable and irrational I only say avoid scs if you can there service is a bad joke Now I received reply that they going to refer my complaint back to SCS Galaghar Coventry as I was told by the manger Sharon that there is no point for the complaint because it will be her who will deal with it To be honest I have no hope from that lady , after spending all that money for there product I have pay extra £100 more out of my pocket for scs mistake because they deliver some of the flooring wrong due to that my floor fitter had leave the job unfinished and come back another day which I have pay £100 extra and I had to have daughter's birthday party with half finish flooring and I asked sharon who is manger at SCS to pay for that £100 she didn't believe me (as my husband did mention previously)and said I am trying to get extra money out of them now I'll make sure no one in my circle buy anything form SCS again ,to be honest I feel I should go to SCS shop everyday and tell all the customers about my experience so they don't get trapped😡😡”

Helpful Report

Posted 7 years ago

“We brought the Ralph 2seater seette in September,and it all gone bobbled on the seat I phone them up and a guy as came out to see it 'he said there is nothing there can do cause it the material on it .why put a material on a seete which you are going to seat on it for at least 2-4 year what is going to go bobbley on it , and we were never told that by the sale man when brought it fuming is the word ,”

Helpful Report

Posted 7 years ago

“Leather sofa deteriorated very quickly (within months). Independent inspection confirmed leather too thin and unfit for purpose. SCS admitted liability but simply refused to repair or refund. Strongly recommend avoiding this unscrupulous retailer.”

Helpful Report

Posted 7 years ago

SCS is rated 1.5 based on 1,808 reviews