SSE Reviews

Name: SSE
Rating: 1.09

1.1 Rating 411 Reviews

2 %

of reviewers recommend SSE

Company Reviews

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1.1

Based on 411 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Kenny Gadd

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dear SSE, If I could I would give you 0 stars. Since November 2020 I have had problems with them and the client services team appears not to be interested in helping me. Now SSE is migrating accounts to Ovo and none of them have access to my information. It’s unbelievable how messy they are. I signed for a 12 months fixed contract with SSE where I would pay £29 pounds per month based on my location BUT they are charging me over £150 per month and despite of having the smart meter showing the average cost of £25/£30 they are still charging a lot more and are incapable to explain why. I contacted SSE several times and they always say that they are very sorry and they will escalate my case to the dedicated team, who will review and contact me in 2 weeks. After the 2 weeks time I’m the one contacting them because no one ever calls me. This vicious cycle happened so many times … Now, I’m worried that things will get even worse due to the recently announcements in the UK. I’m paying (overpaying) every month and I need someone at SSE or Ovo to help me. I called Ovo on the 4th of February and they told me they are still migrating my account and SSE holds the supply and would be able to answer my questions. Today (7th of Feb.) I contacted SSE again and their answer was “ I am afraid my system shows your accounts has been migrated. You will need to get in touch with Ovo AGAIN” If no one holds the supply / account - who will charge me ? 🤔 I’m tired of it all.”

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Posted 2 years ago

“Absolutely terrible. Declined offer on smart meter on the phone and in person yet they still fitted it.Also taking advantage of a disabled person by trying to charge me over £4000 for aprox 3 months electric (single man. 1 bed flat) later to say it was an error and that they are switching me to prepayment due to an ERROR MADE BY AND ADMITTED BY THEM. Prepayment have service charges so I guess its an apology to UP MY RATES? AND LEAVE A MAN MEDICALLY DEPENDANT ON ELECTRONIC LIFESAVING EQUIPMENT IN HIS HOME AND IM DISABLED. IT SEEMS LIKE THE £4000 THING WAS AN ATTEMPT AT FRAUD TO ME?? As it was only after challenging them several times did they say it was a "mistake" Luckily I have a few reps willing to help me and a very large.. let's say online influencer ready to support me out of the goodness of his heart ❤”

Helpful Report

Posted 2 years ago

“SSE are liars and the most untrustworthy company. Lied about wiping off previous tenants' debt and said there was no debt on the prepayment meter. Only for me to discover 18 months later I had been paying someone else's debt every week. Avoid these parasites if you are thinking about joining them.”

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Posted 2 years ago

“Moving into the country after living abroad for 15 years. The process has been like banging your head against a brick wall. No one seems to know anything and everyone seems keen to pass you to the next agent or give you the flick if at all possible. I didn't know it was so that you could make it this hard to take someone's money and stay in business. I'm in my second week of trying and I think I have an account now but the credit process doesn't work and they money has been debited but not credited on my meter. Today (1/2/22 11:08) I have talked again to customer services. They are going to call me back in an hour. Apparently the account needs to be activated. However I have been told that the account needs to be activated three times before. I tried again (1/2/22 13:35) after no callback as promised. The rep says the account is still not activated. Customer rep called 'home moves' department to get the account activated while I was on the line. Apparently the account is now activated. They asked me to test so I put through a transaction online which failed. They then put me through to the account department that deals with account numbers that have been closed, who obvs couldn't help. Of course they also wanted to know my postcode, name inside leg again first. The call at this stage is unintelligible as the phones don't work either. I asked for my call to be escalated.”

Helpful Report

Posted 2 years ago

“Absolutely Shameless and shady business. They use both their estimated reading and my manual open reading on the same day when I moved in to calculate my bill and did NOTHING about it. It appears on my every f$$king bill. When questioned, they act as they don’t understand what’s going on or they send you to the limbo of “waiting for the bill team to sort it out”. But the bill team never sort it out. Been tossed around like a tennis ball to correct a simple bill mistake on their end and it happens all over again and again. I don’t blame the customer service people to be honest because they don’t have the ability/mindset to do everything to help. But there are many Evil, greedy, and unbelievably terrible people work in this company.”

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Posted 2 years ago

“We had smart meters installed in November. The engineer was surprised to hear we wanted an in home display. As he said (at our age) we're 66 felt that was offensive. Neither meter worked properly. I'd had no information. I was told it may take up to a week to complete. 2weeks still nothing. Phoned company. Said they would sort it out. Found out the gas meter isn't even sending them any information. Nothing. Phoned again said they would send an engineer. Nothing. Phoned them numerous times each time another excuse. Now end of January. Still no luck. Fed up their customer service is useless.”

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Posted 2 years ago

“Been on phone for over 2 hours trying to sort out the fact I’m paying £300 a month on a key meter left by previous owner but not using electric as too scared!!! So been sat here in my 3 jumpers and scarf and so far been passed through 9 different people and still no one can help me!? Steer well clear, what a dodgy set up!!!”

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Posted 2 years ago

“Been paying for full boiler cover for around ten years and the first time i've had to make a claim due to a broken boiler they have refused to honour the agreement. Sh1t company, sh1t service avoid at all costs, absolute rip off merchants..”

Helpful Report

Posted 2 years ago

“True SCUM company run by a bunch of C**ts, AVOID these cowboys!”

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Posted 2 years ago

“Trying to top up this smart meter online is absolutely terrible half the time it dont go through but takes the money especially when your trying to budget. Terrible service”

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Posted 2 years ago

“We moved into our new home in January last year. We chose SSE as our provider. This was the worst mistake we ever made. We agreed a FIXED RATE tariff of £70 monthly. After a whole YEAR, we phoned SSE to inform them we were having new heaters installed. We were informed that our account was still “pending” after a whole year, and it was not set up their end correctly. Despite having a letter and email from SSE confirming “your account is set up and we are now providing your electricity” We spoke to an advisor called ivy, who explained that they had no access to our meter readings or bills. Despite me paying £72 a month every month which shows on my bank statements. She then warned that we may owe money due to using more electricity then they thought? We spoke to a separate advisor yesterday, who assured us we don’t owe any money, and our account was now active. HALF AN HOUR LATER, ivy phones us to inform us the previous advisor had given wrong information, and we may well owe SSE money. We have now been hit with a £1200 bill. 1. Why was our account still pending after a year? 2. Why do we owe money whilst on a fixed rate agreement? 3. Why did somebody not contact us sooner to resolve this issue? After a whole year of unknowingly using “more supply” then we are paying for, SSE have robbed us of the opportunity to change things at home, or search for a new provider. 3 times in one evening, 3 different advisors hung up the phone on us. 2 occasions we were booked in for a specific time for telephone appointments, and they NEVER RANG. Absolute disgrace of a company, and the worst provider we have ever been with. AVOID! Tanisha Hughes/Dean Cartwright”

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Posted 2 years ago

“Absolutely disgusting company , waiting to transfer to another supplier and 8 days left they say we cant top up as its payg meter and they cant credit the meter as its in closing down process yet falls under there responsibility for the next 8 days and our electricity will run out of credit in next 2 days! Customer services is absolutely awful! Never experienced any company as bad as this one!”

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Posted 2 years ago

“Shockingly awful customer service. It took a matter of half a year to set up an account and install a smart meter. Often, I felt like I was speaking to a brick wall with their customer service team: they would either say they did not know how to deal with the request, or agree to the requests and then take no action.”

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Posted 2 years ago

“Awful company. Save yourself the hassle. Very poor english skills from customer service team which isnt even based in UK. Cheap labour. Company will probably go bust because of this and reviews below. Spent hours on phone, everyone escaping responsibilty. Electric been cut off. Worst customer service of my life. Made me feel ill this experience.”

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Posted 2 years ago

“How on earth this despicable disgusting company has any good reviews is completely and utterly beyond me. I've never dealt with anywhere so incompetent, inept, disorganised and incompetent in my entire life. You hear bad things about energy providers as it is, and unfortunately they've confirmed this with me 10xs over. People if you like being over charged, billed incorrect amounts, being left for months without heating and spending an hour on hold before getting through to someone who's going to put you back on hold, cut you off or send you to the wrong department for another wait period - SSE are the one for you!”

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Posted 2 years ago

“Trying to get a final bill from this dishonest expensive company. Just moved in to this place and saw SSE were the suppliers. Switched to outfox the market Brilliant customer service and much cheaper. I can’t understand why anyone uses SSE, fools I think and have money to burn I got no where with SSE to sort the issue and 4 times the bloke in India lied to me about the issue. Four times he lied. Can you believe it Im not paying them a penny and will wait to go to court with them as they are fraudulent and I have the written proof Don’t ever use this company”

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Posted 2 years ago

“Had to go with these clowns for 20 days when I moved into new property waiting for my supplier to take over. They sent me my final bill for 20 days around £150 bit steep when I wasn’t living there but payd it then get another letter saying I owe another £160 so £310 for 20 days and I wasn’t even moved in. You phone up they don’t even understand you then cut you off don’t ring you back complete joke don’t even think about using these con artists”

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Posted 2 years ago

“SSE are a complete and utter joke. What a waste of time and money on these clowns. Can never get a straight answer, always sending you to someone else and they still can't answer you. 5 hours in 2 days to speak with them. F**king joke. Why do these companies think they can waste peoples valuable time and rip off their hard earned money with what they choose. Estimated i will use over 10,000KWH this year at a cost of £3500, £317 per month just for Electric. i asked for a Pay as you Go metre and now wont return the £317 as they now say its an overdue balance. WTF”

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Posted 2 years ago

“If I could, I wouldn't put a single star for this company. I have been charged final bill for more that £70 for PRE-PAID meter!!! Called three times to explain ben put trough from one person to another (today I spoke to five different people!!) and still don't know how someone can be charged for something that it was already paid?!? First call in August and in December I was told that my query is still in process!!! Feel robed... The constant anxiety, stress... especially after another letter demanding money...I post a review to at least make others aware.”

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Posted 2 years ago

“Your location SSE Airtricity Since 2013 my average monthly payment to sse gas has been in and around £45.00. On the 23rd December 21. I was informed by letter that this would rise to £310.00 a month (yeah big sudden jump) . The meter was last read October 21. I would like to know why I was never informed sooner about this rise. I think this is a disappointment and a disgrace especially over the Christmas period how customers are left with the issue of where the the extra money will come from to pay these bills. Still waiting on a manager from SSE contacting me???”

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Posted 2 years ago

SSE is rated 1.1 based on 411 reviews