Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,481 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,481 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 8th November 2024

Anonymous

Sykes Cottages 1 star review on 2nd November 2024

Anonymous

Sykes Cottages 1 star review on 18th September 2024

Julie

Sykes Cottages 1 star review on 22nd June 2024

Anonymous

216

Anonymous

Anonymous // 01/01/2019

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“This company is unbelievable, morally corrupt and legally indefensible. The balance of a holiday I have booked for mid May is due today. Fortunately, for me my card details expired 31st March and therefore they can't take any further money but they have tried. Despite not replying to MY emails they have the audacity to email a request to update my card details. Do they think I am a complete idiot. To be conned once shame on them to be conned twice shame on me. Their policy of non verbal communication and total disregard for customers will come back to bite them. I will not accept a credit as I believe SYKES COTTAGES will be out of business as no sane person would ever trust them again.”

Helpful Report

Posted 4 years ago

“If I could give this company zero stars then I would do. Same boat as everybody else regarding the COVID-19 epidemic. Forced with 24 hours notice to pick another date for our holiday to the lakes. Every date is £350 more expensive on top of the £761 already paid. They tell me I cannot cancel unless I wish to forfeit the money already paid and must pay the difference. I am simply not happy to do so. What an absolute sham of a company. I will be contacting the travel insurance first followed by the FCA/Ombudsman if they do not provide me with a satisfactory response. On another note my wedding has had to be rescheduled ( different companies entirely) due to the epidemic and ALL parties have done this F.O.C. Sykes are quite simply using customers to keep their business afloat/ use this situation as a means to rip people off, they ought to be ashamed.”

Helpful Report

Posted 4 years ago

“DO NOT TOUCH - IMMORAL PROFITEERING COMPANY! I paid Sykes £1200+ for two separate stays. Both were rightly cancelled but only at the last moment as they expected you to travel despite recommendations not to, and only cancelled when the lock in was enforced. Both holiday cottage owners want to reimburse the amount in full. Sykes have dishonestly appropriated the monies, refused to refund the monies and insisted on a credit to the account. One stay was for my 60th birthday, the second when I visited elderly parents, paid for at the beginning of the COVID troubles so I would not have to stay with them. The reason for the stays cannot be repeated, but the prices for future stays at the same properties have increased by £300 for the large house.. I paid for a service which has not been received. An immoral company, compounded by making false entries on Trust pilot. DO NOT TOUCH SYKES.”

Helpful Report

Posted 4 years ago

“I would like to add my frustration with the way this so called professional company has managed my holiday to the Lake District. My holiday was paid for in full last September for a holiday at the end of April this year . They are advising me that I can rebook between now and June . Well If I could rebook I may have considered it but lets be honest do SYKES think that they are able to overule the Government rulings of Stay At Home in this Pandemic., We are being advised that this is likely to be with us until at least the end of June - restricted travel so where do they think we can go. I am going to reach out now to the Travel Ombusman as Sykes are not replying to any emails i currently am sending. I would never consider booking with this company again”

Helpful Report

Posted 4 years ago

“The global COVID-19 pandemic means no one is allowed to travel. The 'policy' from Sykes Cottages is you are 'allowed' to rebook but not cancel (even though I took travel insurance out with them after their qualifying date). Rebooking for 2021 costs more than double. Utterly disgraceful. The phone lines are not taking calls for the past fortnight, their contact us link on the web page does not work, I have emailed four times with NO response; time to name and shame and contact Trading Standards. You should be ashamed of yourselves Sykes Cottages.”

Helpful Report

Posted 4 years ago

“I've just had a complete refund for a £5000 holdiay to America for Easter. Why can't Skyes do the same for £450 weekend cottage in Devon??? I booked well before the current 30 day lock-down for a cottage in May. No refunds given or even offered under this Covid crisis, instead Skyes are withholding monies and offering vouchers for 2021 instead, so I cancelled (loosing my deposit) before the remaining balance was due in fear of loosing that too! Under the laws of 'Frustrated Contracts' what Skyes are doing is both immoral and ilegal. Please Google search 'CMA Coronavirus (COVID-19) response' and fill out the form - only takes 2 mins and these guys will investigate them. My Advise to everyone is CANCELL your holiday before remaining balances are due, otherwise Skyes will keep it, giving you nothing in return. THESE POEPLE ARE TAKING £100's of THOUSANDS OF CUSOMER'S MONEY WITHOUT DELIVERING A THING!”

Helpful Report

Posted 4 years ago

“NO COMUNICATION POSSIBLE .E-MAIL ADDRESSES NOT RECONIZED PHONE CALLS NOT ANSWERED IMORAL NOT TO ALLOW REFUNDS. WOULD HAVE REBOOKED IF SURVIVING PRESENT SITUATION 72 YEARS OLD AND IN ISOLATION”

Helpful Report

Posted 4 years ago

“Refuse to refund in a Pandemic and then hike up the price to book next year. Absolute disgusting with no morals whatsoever.”

Helpful Report

Posted 4 years ago

“This thieving company ought to be ashamed, robbing vulnerable elderly citizens of their money in these worrying and uncertain times. Your current customer base awaiting refunds in these bad times will not be looking for your company to book with when times are good. Sykes cottages is on my boycott list. Shameful company! To any potential future customers, do not use Sykes cottages, they don’t care about their customers or cottage owners, only money. This company is committing absolute business suicide, losing both customers and cottage owners. Sickening.”

Helpful Report

Posted 4 years ago

“I will be involving my MP if they genuinely think they will charge me hundreds of pounds for a holiday I cannot go on due to the Covid-19 crisis. What makes this worse is that I am a designated key worker.”

Helpful Report

Posted 4 years ago

“While what's going on is bad enough, this company are taking advantage and trying to rip people off. People are losing their lives, jobs and holidays they were looking forward too, but this company doesnt care. Need to cancel our holiday due to the new government guidelines and this sick company want to charge me £500 to cancel. And they WILL take your money from the source you paid your deposit. These people as an absolute discrace and should be shut down. I hope the government catch up with you crooks. And I hope you go bust now.”

Helpful Report

Posted 4 years ago

“We were due to go to Bryan cottages in Wales in June. Live in Australia, no refund, wanting balance and exorbitant cancellation This company needs to be looked into! Shocking and unethical behaviour, never again!”

Helpful Report

Posted 4 years ago

“Refusing refunds, £20 deposit paid, if I was to cancel they will take an extra £174.40 from me. Ridiculous, I'm variable in quarantine for 12 weeks. Holidays, they want us to take next year are hundreds of pounds more.”

Helpful Report

Posted 4 years ago

“Cannot travel due to virus.Not offered refund but allowed to rebook.They don't tell you they will charge you £30 to do so.”

Helpful Report

Posted 4 years ago

“PLEASE PLEASE PLEASE AVOID AVOID AVOID AT ALL COSTS disgraceful company”

Helpful Report

Posted 4 years ago

“Poor communication, no refunds, absolute disgrace of a company. AVOID AT ALL COSTS. Lots of great companies out their doing the right thing. Shame on you Sykes”

Helpful Report

Posted 4 years ago

“Covid -19 aside, I can happily say that I am impressed by the customer service I've received perviously - and look forward to staying at another this winter in lovely Llanberis. Given the circumstances, the current guidance is troubling. However I feel that Sykes - still offer nothing short of commendable holiday lets. On that basis, can only offer a 5* review. I can only imagine what misery anybody working in a call centre can be experiencing right now, and can only commend the staff for managing the best they can given the very often blunt lack of humanity I'm seeing from some other customers.”

Helpful Report

Posted 4 years ago

“Horrid customer support, just money grabbers. Not fulfilling customers booking but also not refunding customers. Reply with a blanket email that clearly just sent to everyone.”

Helpful Report

Posted 4 years ago

“Due to lockdown, we were unable to go to our cottage in Pembrokeshire from 27/3/20-3/4/20. We were offered the opportunity to rebook for next year at a higher price, which we can’t afford to do.. or lose our money. Currently, we have rebooked as we don’t want to lose our money (we are pensioners) but we’re hoping that Sykes will eventually see sense, do the right thing and give us a full refund.”

Helpful Report

Posted 4 years ago

“This company is benefiting from the current crisis by cancelling holidays but giving no refund, they are charging to change dates and have more than doubled the cost of rental on similar dates next year. They appear to be conning cottage owners too. Absolutely disgusting will never ever use them again.”

Helpful Report

Posted 4 years ago

Sykes Cottages is rated 1.2 based on 1,481 reviews