Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,493 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,493 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 4 star review on 6th January 2025

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Sykes Cottages 1 star review on 17th November 2024

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Sykes Cottages 1 star review on 8th November 2024

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Sykes Cottages 1 star review on 2nd November 2024

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So bad - never book with them. I. Any take my holiday as banned from flying from Australia. Have called them, emailed them, twittered them, facebooked them etc etc. No response & wont give me a refund (I paid in full £2700). Now they’ve resorted to churlish behaviour & blocked me on Facebook - Well Sykes take note - I AM NOT GOING AWAY -”

Helpful Report

Posted 4 years ago

“Still no response not even one word - DO NOT BOOK WITH THESE CROOKS EVER - I may be in another country but that does not give you the right to ignore me - 2 telephone calls & 3 emails & all I get is the same old we’re busy but will get back to you. Not good enough - awaiting full refund of £2700. I will not rest until you pay up. 1 Star is too good for you - I’d put nil if I could”

Helpful Report

Posted 4 years ago

“Vile company, stay well well away from them they are stealing people’s money and don’t care less what you do about it, I will never use them again and advise people out there to do the same.”

Helpful Report

Posted 4 years ago

“Booked two holiday let’s in December 2019 on the low deposit scheme. Balance to be paid 18/4 and 25/4. However my 86 year old father received the letter from his GP informing him that due to his medical issues he should shield for 12 weeks this would nit end until after we were due to return home. My father was going to stay at the Blind Veterans Centre in Llandudno (Wales) so my husband and I could go away. When Corona came the centre closed and dad was unable to visit so even if he wasn’t shielding his respite accommodation was no longer open. I contacted Sykes and was informed that I wasn’t able to cancel but that I could move my holiday to next year. I checked the two holiday let’s the first had increased in price from £876 to £1156 and the second property wasn’t available on line to book. Sykes do not allow you to choose different accommodation. As a family we decided to cancel rather than spend £1450 ( outstanding balance) for a holiday we couldn’t take, Sykes said I had booked on a low deposit scheme and was there for Liable to pay the difference between the actual deposit and the £40 I paid. As a family we decided to cancel and I did this via the Sykes website, within 6 minutes they had taken £522 from my bank account as the remaining deposit. I should have been in holiday from Saturday 30th May and we still aren’t able to travel to holiday homes. Wales is still not open to visitors and my father is still shielding and I am £562 down on a holiday I have nit been able to take.”

Sykes Cottages 1 star review on 5th June 2020

Helpful Report

Posted 4 years ago

“We booked a holiday with Sykes for early June 2020 and had to cancel because of the Government Covid-19 restrictions. Sykes took our £442 deposit and despite many requests for a refund, which we are apparently entitled to in full, they have refused. We could go down the legal route but in light of the current social distancing rules etc, don’t feel that’s something we currently want to pursue. However like many other frustrated Sykes customers we have reported them to the CMA and have certainly learnt from our experience to never deal with them again.”

Helpful Report

Posted 4 years ago

“I said previously we would never use Sykes again after the sickening way they have treated everyone through this. Finally got an email last night where they're refunding about 68% of the money and giving the rest (their markup!) as a store credit. It's been 2 months to this space, and I'm too tired to argue any more, so we'll be giving all our friends their money back and using the credit for a mini break, but after that there is no way I'm using this terrible company again. I seriously hope they go out of business as a result of this and those responsible never work in the holiday business again.”

Helpful Report

Posted 4 years ago

“AWFUL AWFUL AWFUL AWFUL Very poor customer service. Originally booked with Sykes for an Easter break, unable to go due to travel restrictions. From 18th March it took me 32 Emails to get a response regarding a refund or rebooking. During this time Sykes turned off their phones and made it impossible for customers to get in touch. It has taken over two months of fighting to get even a partial refund and even now Sykes deem it acceptable to keep nearly 30% of my money for a service they have been unable to provide and are refusing to give the FULL CASH refund of which they are legally obliged. Think very carefully before you book with Sykes. Do you really want to give your hard earned money to a company who try to profiteer during a global pandemic and make it almost impossible to contact their "customer service department"”

Helpful Report

Posted 4 years ago

“I have cancelled our booking. Two households going to the venue. I and my husband are bith seniors. No chance of any deposit refund at present. Can't get through to them and Not replying to emails. Just hoping they don't take the remainder of the cost of the holiday. Very disappointing!”

Helpful Report

Posted 4 years ago

“No response at all in last 3 months to multiple emails about a refund enquiry (covid 19 situation). They did however take the full deposit money. Vile company, probably best avoided. I`ll never use them or recommend them ever again.”

Helpful Report

Posted 4 years ago

“Awful service during a pandemic - refused refund and keeping 30% of total holiday costs, forcing customers to lose their cash or rebook a new date (usually at higher costs). AVOID”

Helpful Report

Posted 4 years ago

“Absolutely disgusting business practices by Sykes. Had a cottage booked for mid July and recently received an automated email saying £990 would be taken from my bank as final payment. No option given to re book on line and wasted an hour holding on the phone to them before receiving a voicemail message to say call back. In then end had to cancel the holiday and instantly £346.40 has been taken from my bank. So not holiday, wasted money and no contact with Sykes. Surely this is highly illegal. Will book for next year though Heart if the Lakes”

Helpful Report

Posted 4 years ago

“company thinks it can keep our money bad choice we wil be getting it back see you soon”

Helpful Report

Posted 4 years ago

“I have had an awful experience with Sykes’ subsidiary company Dream Cottages of Weymouth. Like Sykes they give only generic responses to emails, don’t answer the phone and don’t contact when they say they will. I lost my £300 deposit as Dream Cottages refused monetary refunds. Their irresponsible actions have indirectly contributed to scenarios that we saw at Dorset beach Durdle Door at bank holiday weekend. Please be aware of this awful company and their trading practices and then book with someone else!”

Helpful Report

Posted 4 years ago

“Completely unable to have any direct communication regarding upcoming holiday that it is no longer appropriate to take. No option on line to change date and nothing but generic response to numerous emails. Balance of holiday due to be automatically taken and credit card company although lovely couldn’t guarantee blocking the payment. Only option left was to cancel booking on line and lose over £300 deposit. Worst service ever - will never use this company again.”

Helpful Report

Posted 4 years ago

“Profiteering of the very worst kind. It is difficult for me to put into words just how disappointed I have been with this company (Sykes Holiday Cottages) not once have they answered the telephone despite me calling on over 17 occasions and waiting up to one hour at times. We had a holiday cottage booked in Wales which we were not allowed to visit under the governments rules and I was also required to shield for 12 weeks due to a medical condition as instructed by my doctor. Both these regulations made it impossible for us to have our holiday. Despite these issues Sykes cottages took £265 from our bank and refused us a refund. We have only received standard generic emails and the company has refused to enter into any meaningful dialogue with us at all. These are difficult times and most companies seem to be playing fair, this company is however profiteering from the situation. I have contacted the ombudsman.”

Helpful Report

Posted 4 years ago

“Firstly regarding Sykes you just cannot get a response from them, they don't answer the telephone nor do they respond to e mails.Therefore you can resolve sweet nothing. Finally, I would just say given our overall experience with this outfit I wouldn't touch them with a barge pole again. We lost our £180 deposit but it could have been much much worse if we hadn't been a bit sharp cancelling the final payment.”

Helpful Report

Posted 4 years ago

“I am very disgusted and gobsmacked at sykes cottages i had a holiday booked in July for me and 7 others we are 8 people from 5 different households and i tried to cancel it as 2 of them are elderly one is on the vulnerable list having had cancer just to be told that we could as from now go on holiday in one cottage 8 people from 5 different households ( one from Newcastle and rest from Cumbria )yet i at present can not even go in my mums house , then they took £509.20 out of my bank within minutes as i can cancelled it was either that or i pay the full amount not bothered about the elderly catching covid 19 . Orchard Cottage Durham , i will not be going there again and i really thought they were nice people from their reviews how wrong can one be when it comes to money.And if you do go on holiday there check how they are with covid19 requirements as sykes are not bothered.”

Helpful Report

Posted 4 years ago

“Sykes will not offer a refund on holidays you wiill not be able to take. If you look at their 5 star website holidays have been taken during the covid lockdown...??????? They are running a totally disrespectful business with lies more lies and blatant day light robbery. If you look at all of these reviews and then their own web page its two totally different companies - clearly one site shows them as robbing crooks the other site a bunch of 5 star dreaming liars. How can people rate 5 stars having "spoken to Sykes" when their own website clearly indicates phones will not be answered and to email - which incidentally they do not reply to. Read the terms and conditions of this company - then decide if you can afford to loose your hard earned money for a non existent holiday.”

Helpful Report

Posted 4 years ago

“With reference to the COVID 19 Pandemic and necessity for requesting refunds: If Sykes Cottages feel it necessary to treat their customers (ie - the very people who have been keeping them in business) with such disregard, lack of care and disrespect, then under NO circumstances will we be booking any future holidays through them. Their unprofessional attitude towards us and many thousands of others leaves us with the impression that it is a greedy, money grabbing cowboy outfit and nothing more. As such we will - and hope and trust that the many thousands of other customers will boycott this outfit and put them out of business forever. They don’t deserve to exist. Wouldn’t have given ANY stars but there is no facility for a big fat zero. Shame on you.”

Helpful Report

Posted 4 years ago

“Having read all the other comments from people like us who can not take our holiday due to Covid 19 I am horrified as I am having the exact same experience. Sykes do not deserve to still be in business at the end of this as there are many honourable companies out there, its just we have all booked with one of the bad ones. I even wrote to the owners of our cottage which was for this week and no response from them either I am wondering if these are cases for the small claims court if no refunds re forthcoming. I have recently been successful with my claim against another company( not a holiday company) and it might be worth the 60.00 fee. Otherwise if you paid via cr card your cr card company may be able to get your /our money back. Sykes are very unwise as we for one will never use them or their sister companies again. We had our full balance taken literally as we went into lockdown when it was obvious we couldn't go. We are two household who would be sharing the cottage which at the moment that is not allowed either. Shame on you Sykes”

Helpful Report

Posted 4 years ago

Sykes Cottages is rated 1.2 based on 1,493 reviews