Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,481 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,481 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 8th November 2024

Anonymous

Sykes Cottages 1 star review on 2nd November 2024

Anonymous

Sykes Cottages 1 star review on 18th September 2024

Julie

Sykes Cottages 1 star review on 22nd June 2024

Anonymous

216

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sykes have really let themselves down - absolutley awful company to deal with. They will take full monies even if you cannot take the holiday due to lockdown. Having posted a poor review with Trust pilot - they then block your review and post 5 star reviews to re- boost their rating. If it wasn't so serious that customers and holiday home owners are loosing money it would be laughable!!!! I SAY AGAIN ONLY BOOK WITH THIS COMPANY IF YOU CAN AFFORD TO LOOSE YOUR HARD EARNED MONEY. The only ones making awful amounts of money are Sykes directors. The CMA should legal sort this company out.”

Helpful Report

Posted 4 years ago

“Booked a holiday through Sykes before the lockdown and paid a deposit. When lockdown happened asked Sykes not to take the balance, but they went ahead and did so despite knowing that we would not be able to take the holiday. They then sent an email telling me that I could change the booking date, but only for the same property. I tried doing this, but the property was unavailable for the whole of 2021! I have since tried emailing Sykes again, but rather than get a response to my query, they told me to visit my booking and change the date of travel. Totalling disregarding my advice that the property could not be re-booked as it was unavailable. I tried calling them, but an automated message informed me that they had disconnected the phones whilst dealing with a backlog of holidaymakers trying to amend their bookings. Today, May 16, I received three emails from Sykes asking me to book a holiday through them! Fat Chance - Book with these Crooks - NEVER!!!!!”

Helpful Report

Posted 4 years ago

“I booked a holiday with Sykes holiday cottages back in January, I have been trying to speak to someone about this for over a week now nothing. As they have told me I can’t go in the dates I have asked for. I have just found out this morning they have gone to my bank and now taken all the money for a holiday I can’t go on. This is not right how can they do things like this, they have told me if I want a holiday it will be October or November, why would I want to go then, and if I move the dates to next year they will charge me extra for that. My last time with Sykes no help at all.”

Helpful Report

Posted 4 years ago

“https://www.sykescottages.co.uk/careers/leadership Link to their website, this is their leadership. Absolute cowboys.”

Helpful Report

Posted 4 years ago

“I also booked a holiday with sykes and I was told that because I cancelled my holiday and as the restrictions with their company are up to 31/05/20 we would be travelling 27/06/20 they miraculously know and not even the government know that the lockdown may be over with I have like everyone else paid a considerable amount of I may add hard earned money for this holiday and I want some recompense for my monies paid .is it up to the owners discretion or is it the company Sykes who are not offering refunds we need to know as martin Lewis says we are entitled to a refund”

Helpful Report

Posted 4 years ago

“I have been shocked by Sykes treatment of me. They wrote to me on 7th May and told me my holiday was going ahead and that financial penalties of at least the full deposit and up to the whole cost of the holiday would be payable if I cancelled. Then on 8th May they requested the money from my account. On 11th May in the morning the money cleared my account. That SAME afternoon the wrote to me again to inform me my holiday had been cancelled! Sykes suggested I booked the same cottage for 1 years’ time, with no offer of a refund. They would hold onto my money until then. Obviously, the same cottage for the same week would now cost an additional £136. I believe Sykes are actively trying to get customers to book as early as possible, knowing full well that the holidays will probably be cancelled. They offer a low deposit option, however as soon as you pay the low deposit you become liable for the full amount if you cancel. Also, when you pay for the holiday in full and they then cancel, you will not be offered a refund. Instead they will hold onto your money for over a year. Some companies seem to be using Covid-19 as an excuse to treat their customers badly, to take as much money as possible from them and to hold onto it for as long as possible. I hope we will remember those companies and individuals who rose to the challenge of COVID-19 and did all they could to help and serve one another. I also hope we will no longer use those companies that took advantage of the situation and treated people poorly.”

Helpful Report

Posted 4 years ago

“I’m the same as everyone else on here. They’ll only let me change the dates. I can’t do any other week than the one I’ve booked. I’ll never ever use them again. Can’t believe they won’t speak to anyone!! Can we not club together somehow and take them to court? I genuinely hope they go bust. Horrible company. I’ve spent thousands of pounds with them in the past. I’ve used them for years. Never ever again.”

Helpful Report

Posted 4 years ago

“Owed £529.00, Never book with the company again, completely disgusting behaviour totally rip off. sykes made us book a new date due to covid 19 the new date will cost £1272.00. Won't refund, won't let us book a different cottage and have said we have to loose the £529.00 we have paid. No way forward given. Currentlu going to complain then may have to go down the small claims route as won't let them get away with this blackmail behaviour.”

Helpful Report

Posted 4 years ago

“It would't let me give zero stars but I would if I could have. Simply disgusting from removing contact information, not responding, stealing money, forcing rebookings, refusing cancellations and squeezing owners. A one time experience I hope never to repeat. Still trying to recover £1300 they stole from me. Avoid.”

Helpful Report

Posted 4 years ago

“Vile company ripping customers off during the Covid-19 pandemic, refusing to give refunds, lying to both owners and customers and charging hundreds of pounds in cancellation fees, be warned do not use this company.”

Helpful Report

Posted 4 years ago

“Shocking company, unable to move my booking as the owner no longer rents out the property. Not a penny refunded of a £700 , 2 night break. Do not ever use this company they are appalling in their customer service.”

Helpful Report

Posted 4 years ago

“There should be a review score panel with minus scores. However, as so many people know, Sykes are criminals. They have been taking money during lockdown, the end of which was not specified and when holiday business was brought to a halt. They are obviously willing to fight for the money in court against families who have been hit so hard by the pandemic that they are impoverished.”

Helpful Report

Posted 4 years ago

“Rubbish company charged me £260 to cancel my holiday in Wales, there was no compassion or care in fact they where rude on the phone and was not interested in the fact my son who is35yrs old and severely mentally disabled. Will never use them again.”

Helpful Report

Posted 4 years ago

“My holiday was booked for the end of April, and the owners are hi risk and asked us not to travel before the lockdown. Sykes refused to speak with me and refused a refund. After heavy pressure by myself and hundreds of other unhappy customers I have finnaly received a partial refund of the cottage owners money, but despite the government saying I am legally entitled to a full refund, Sykes have only given me a credit note for their commission and fees and are refusing to refund me. Additionally, I have another holiday booked with them in June, and this week I have received an email saying I am not able to go on this holiday due to travel restrictions, and another email saying they will take the £600+ balance this week for the holiday they cannot supply me, and their cancelation insurance doesn't cover me either. Despicable company, with appalling customer services. They only care about their profits. I will never use them again and urge people to avoid them and their associated companies.”

Helpful Report

Posted 4 years ago

“Sykes THE CARING COMPANY. Tried so many times to contact them by phone as instructed, from15th March to 18th March with no success.My holiday cottage was due to be occupied on 18th March so wanted to cancel as soon as possible due to Coroavirus conditions. Phoning was a waste of time. Panic struck decided to email on 18th march to explain situation and get some sort of help and response. Response from SYKES 22/3/2020 15:56 :- Dear Mr David Perkins, Booking PBN : 9U6X4-19-SA I hope you are well? Please be advised that we cannot refund you or give you a change of dates. This is because your holiday has already started and we can only do a change of dates if you are at least 48 hours outside of the booking. I am very sorry to say but there is nothing we can do for you at this time. Take care and stay safe. Kind regards, Mark The Customer Relations Team Sykes Cottages That is one hell of a response, in other words:- who cares,hard luck”

Helpful Report

Posted 4 years ago

“My family and I booked Bay View cottage, Moelfre, Anglesey for my mothers 70th birthday for a week - it cost us £1,270. We have contacted Sykes who we booked it with, to request a refund and they are refusing to refund us due to Covid, stating that the owner has spent the money on the property and is not in a position to refund us. They are offering only a change of date, which is not suitable for us. My mother has had a kidney transplant so we cannot re-arrange until Covid has completely been eradicated. This is completely out of order not to refund our money during these unprecedented times. My family and I are now out of pocket, this is causing a considerable amount of stress for me, so I have no alternative but to take legal action against the property owner and Sykes as no-one is prepared to be reasonable or have the decency to refund our money. My advice to anyone thinking of booking this - don't - as if it has to be cancelled for any reason - you won't get your money back, and Sykes are not helpful.”

Helpful Report

Posted 4 years ago

“Holiday 21/06 Devon. Money taken no refund if cancel. If cottage owner agrees possibility to rebook. Extra costs will be charged!! Has the holiday travel ban In UK been lifted?? If still in place we might get fined by the police if we go. Catch 22 and stressful!! Hopefully get this sorted out soon. Customer, Cottage owners and Devon residents safety FIRST.”

Helpful Report

Posted 4 years ago

“Nil stars for this company, they are a disgrace. They took the balance of monies for our holiday, knowing that it could not go ahead because of current circumstances. They ignore your emails, and after a very long wait on the phone, we were advised that we could not have a refund but could change our dates. We do not want to change our dates, as this holiday was a one off, so a refund is what we are asking for. They are not in the least bit interested in their customers or their rights.”

Helpful Report

Posted 4 years ago

“In the 'Mirror Online' a Sykes spokesperson stated they had given thousands of refunds where property owners agreed to a refund. If you go onto the Trustpilot site there are numerous fake 5 star reviews, all delighted at the service and delighted to rebook. There was NOT one 5 star review from any of the thousands who got a refund. I went to the trouble of reading forty 5 star reviews and all were delighted to rebook. If you ask 40 genuine Sykes customers what they would prefer refund or rebook 40 would choose rebook. It's important such appalling conduct is reported to the CMA. They will take action if enough people complain.”

Helpful Report

Posted 4 years ago

“All the one-star reviews are pretty much on the button - Sykes have failed in their handling of the cv-19 issues and their policy (well...if you count ignoring your customers as a policy!) should see them closed after the dust has settled. See DEAN DUNHAM SYKES REFUNDS on google search to try and get your cash back.”

Helpful Report

Posted 4 years ago

Sykes Cottages is rated 1.2 based on 1,481 reviews