Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,481 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,481 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 8th November 2024

Anonymous

Sykes Cottages 1 star review on 2nd November 2024

Anonymous

Sykes Cottages 1 star review on 18th September 2024

Julie

Sykes Cottages 1 star review on 22nd June 2024

Anonymous

216

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware of booking via Sykes who own various holiday let companies. They could have been more sympathetic to our situation and havent been! The owner of the house we were booked to stay at in September (Compton House, Coombe Lane Somerset) has refused to allow us to amend our booking despite most of our party consisting of over 70 year olds (oldest is 93) and who have been advised to remain shielding from CV19 issues. They have no intention of taking any holidays this year for fear of contracting covid 19. They are not even leaving their own homes, let alone travelling to other parts of the UK! We asked the owner to defer our holiday for us and she has refused. We are absolutely disgusted as we will now lose our money because we will have to cancel. Clearly the owner is only interested in money and its not problem for sykes if we cancel as they will receive more money from whoever books our slot. Sykes and Compton house owners - you should be ashamed of yourselves for being so uncaring. Never again will we book with you. Disgracefull treatment of elderly and vulnerable customers.”

Helpful Report

Posted 4 years ago

“Disgusting customer service! Do not use this company to book your next trip!! Emailed Sykes over a month ago when COVID updates became apparent that our early June holiday wouldn’t be possible. Followed up with 3 other emails and several phone calls (most of which at least 30 mins of hold before anyone answers) I was trying to be understanding of the situation and asked for any alternative dates for the same price - was told this was my only option and no refunds were being offered as they had already paid the owner - why?! Paying the owners weeks before we were due to stay? Not your customers problem! Now after threatening a claim back request on my card was a refund ‘request’ offered. Told that they would need to request my money back from the owners then it could take 4 weeks to be returned to my account. Absolutely disgusting! Not even guaranteed to get my money back. How you can do this to your customers is beyond me - give us our money back!”

Helpful Report

Posted 4 years ago

“Finally they are seeing sense and paying out. Be careful, do not accept credit notes, keep insisting that the contract has been frustrated - I've been at this since begining of April and today received news that they are paying out in full. So go on take heart and keep emailing requesting refunds - It is the law of the UK - no if - No buts!!!!!”

Sykes Cottages 2 star review on 17th June 2020

Helpful Report

Posted 4 years ago

“I and my fishing buddies have being trying to get a refund for our cancelled cottage that was booked in May. A total of £777 has been paid and after numerous emails to ask for refund Sykes say no refund to be given, just another date...which is not suitable for everyone. They need to take a stand and look into the future of their business if they want it to continue in the future. I am certainly going to continue to request a refund from them. Terrible customer service. Certainly will not be booking in the future with this company.”

Helpful Report

Posted 4 years ago

“Take a look at https://www.facebook.com/groups/1827406157508686/”

Helpful Report

Posted 4 years ago

“I live in germany and have been trying to contact sykes for the past couple of months, no reply only automatic reply they never answered call or emails even sent my Mobil number and nothing now the cancelled the booking and say I have to pay 585 pounds Deposit. I sad I'm not coming to the UK to spend 14 days in quartine. Skyes said in a email there are no travel restrictions in the UK I have to pay or they will take legal action.”

Helpful Report

Posted 4 years ago

“I paid in full for a holiday due to happen in May which obviously had to be cancelled. I contacted Sykes to ask about a refund but was told I couldn't have one without losing my £1,700, but could rebook for another date. They presurised me to take one in October, which I agreed to rather than lose my money, but in retrospect I don't want a holiday in October. I rang them repeatedly without getting through, then emailed and eventually was told they wouldn't agree to that. Needless to say I'll never be using them again.”

Helpful Report

Posted 4 years ago

“Won’t bore everyone by repeating an experience that mirrors every other person who has written a review. Sykes are quite simply the worst company. I have ever had to deal with. Ignore emails, not updating their website (last done on May 29th) no response to phone calls and blaming everyone but their own shameful service. Suspect they will be investigated by CMA very soon and face punishing fine.”

Helpful Report

Posted 4 years ago

“No customer service, no holiday, demand for payment, threat of legal action and all during lockdown when they knew full well it was illegal to travel to and stay in the property we booked. Scandalous behaviour”

Helpful Report

Posted 4 years ago

“Had to cancel due virus as i am an high risk person .Took out insurance to cover this type of problem but as yet i have received no deposit back from them. Tying to phone them waste of time .I will never book with them again and would never recommend them to anyone .”

Helpful Report

Posted 4 years ago

“Sykes have gone quiet on their harassing bullying emails which suggests they know the end is nigh. If you have an upcoming booking cancel your card, else your money is gone for good.”

Helpful Report

Posted 4 years ago

“Syke Cottages are a disgusting greedy ignorant company. Who should have their licence to trade taken away. They cancelled our holiday cottage and refunded £54 which they took back from the owner but will not pay a penny of theirs back. I have e.mailed many many times. They won't answer their phone. They are ignorant and they are Liars. The cottage we rent each year is not going to be on their books any longer so we can't transfer our holiday. It is a holiday for our foster daughter who has special needs, they do not have another suitable property for various reasons so we cannot re-book with them, I've explained this to them and they are too ignorant to even acknowledge this. The owner of the cottage has removed her accomodation from Sykes because of the way they have treated her aswell. We had a 3 week holiday in Greece booked with on the Beach and when that was cancelled I didn't even have to contact them....my money was back in my account (just waiting for the airline part) before I was even due to go. I forwarded their e.mail onto Sykes as an example of how decent, honest and respectable Companys treat their Clients.....with honesty and respect. They are no less than thieves....they are selling something....not providing it..... but keeping the money anyway. I have now put it in the hands of my Credit Card Company to recover it. They are also Blackmailers....as they have said if we take any sort of legal action to recover the money then our credit note will no longer be valid !!!! The lowest of the low....absolute Scum.”

Helpful Report

Posted 4 years ago

“Booked with Sykes for an April holiday. The cottage owner authorised a refund. Sykes kept £109 pounds put in on my account as a credit. I rebooked the property for October and the credit was not taken from the fee. I am still showing that my account is in credit, Have spoken to customer services three times and been given different time scales as to when I will be refunded. Once I get my money back ( via court if necessary ) I will never deal with them again.”

Helpful Report

Posted 4 years ago

“We booked a cottage in the Sottish Highlands for 1 week at a price of £650. The booking was for our Honeymoon. Due to the Covid 19 restrictions our wedding was cancelled. Please understand that I do realise that this Pandemic is not Sykes fault, but the way they handled the cancellation was based on pure greed. We asked to postpone the booking until the same week in 2021, as we had seen that Sykes were making it virtually impossible for customers to have a refund. The cost to transfer the booking to 2021 was nearly £100 extra......pure greed by Sykes and the property owners trying to rake back lost revenue. We decided to cancel and Sykes charged us £250 to do so.... In comparison, we had another cottage booked with a private owner for the week before, again in the Scottish Highlands, the owner had our deposit in our account within half an hour, with a most sincere apology for our situation. We've sent the cottage owner a bottle of malt for his total understanding. Sykes should take note of what real customer service is all about. I know who I'll be booking with in the future and it wont be greedy money grabbing Sykes. 1 star is flattering.”

Helpful Report

Posted 4 years ago

“Will not answer emails with regards to money being paid back on holiday that we can no longer go on, yet can send me a email after email about where I could book next with them. Stay away from them they are a company that does not care about its customers.”

Helpful Report

Posted 4 years ago

“After removing a significant part of our accommodation purposely just before the full payment came out, they refuse to answer to reason or communicate regarding our complaint but still take all the money. We feel absolutely screwed over. We’ve just had a generic response blaming corona when there’s no conceivable reason why. They only care about one thing, and it’s not your holiday. Check this out from their T&Cs! 18.2 To the fullest extent permissible under applicable law, we disclaim any and all promises, warranties, conditions, or representations relating to the Booking Service, whether express, implied, oral or written. Very slippery company with zero accountability for their service. We strongly advise you AVOID AT ALL COSTS.”

Helpful Report

Posted 4 years ago

“MODERN DAY DICK TURPIN.This, DISPICACABLE, IMMORAL, UNETHICAL, CROOKED, COMPANY.Is,commiting, Fraud, Deception, Misrepresentation,and Demanding and Taking Money,with menaces.Please,refer to Serious Fraud Squad in London.Whom,along with numerous,MPs.Goverment,ABTA,Which and do,not accept anything but, return of all monies.Or,duly take them,to Court.As,they will duly lose and not, merely have,to return monies.But,costs and damages,and their License,could be revoked,for their, Illegal and unlawful actions.”

Helpful Report

Posted 4 years ago

“Appalling unhelpful liars. Obstructive. Made a bad situation much worse and infinitely more stressful. Instead of trying to help their customer they were difficult and uncaring. I had to find the cottage owner to get a resolution and even then they refused to take instructions from the owner. After many years of booking with Sykes this will be the last. A customer lost!”

Helpful Report

Posted 4 years ago

“I actually let my house out to Sykes cottages, so from an owner point of view as apposed to a customer booking a holiday! I equally have find them impossible to work with and their T&Cs very misleading and complex with no support, guidance or helpfulness one bit, despite being told before I signed the contract that I would have a team working with me to guarantee maximum income for our property!! This wasn’t the case, they take huge commission and don’t allow you to advertise your property on any other sites eg Airbnb even though Sykes hadn’t given us any bookings and certainly no where near the amount promised!! I have mortgage to pay,bills,rates etc everything and no money from Sykes and they tie you in to the contract not allowing you to leave unless you get them six months notice! To which I did in October, despite this they still tried to wriggle out of processing our withdrawal from Sykes. Arguing and arguing, I had to threaten them with legal advice and sent them emails stating that I had ask to be removed from their site in October so eventually I got them to remove our property, to say I’m relieved is an understatement I’ve been waiting for over 6 mths for this day!! Never ever sign your property with this company they’re crooks and treat your own property like they own it, they dictate prices and tie you into one company...... themselves!! Break promises and deliver nothing, they’re awkward to work with, they don’t support you or encourage you as a new owner! Stay well clear........ Airbnb or Booking.com seem the best and most flexible company and you as a owner are in control of your own business! Re covid 19.......Sykes sent me emails asking us as a property owner to allow guests to cancel without any charges etc etc and of course we agreed under the circumstances it’s only fair, I cannot understand why they’re trying to hoodwink customers out of money, this is certainly not us as owners doing they’re taking this upon themselves to claw in money!! Diabolical!! Stay clear!!!”

Helpful Report

Posted 4 years ago

“Very unhelpful, cant speak to them, don't answer emails. Julie”

Helpful Report

Posted 4 years ago

Sykes Cottages is rated 1.2 based on 1,481 reviews